AV
Andre W
Active since Mar 2019
10
Reviews
0
Industries
Reviews
10 reviews23 months ago
Non-existent customer service
I was looking for a specific light bulb at the Bloemfontein branch. Customer service is totally non-existent. Employees are offended is you ask for assistance, they prefer to have their own conversations. I fond the correct bulb at a food chainstore. Definitely won't waste my time on Builders again...
53 replies
32 months ago
Guardrisk and Admed gap cover
I have "gap cover" from ADMED and Guardrisk on my Medical aid. I recently had to make payment of an obscene amount of money for a hospital procedure on a co-payment prior to hospital admission. I submitted my claim to ADMED on 7 August 2023 to recoup this co-payment. The full amount was paid out within 7 days. This is indeed awesome service. It is just a pleasure to deal with this company.
60 replies
33 months ago
Autosure and Genric insurance
Purchasing a second-hand vehicle and signing an insurance contract with Genric Insurance company and Autosure is nothing other than an ******ion **** mandated by South African law. On my recently purchased vehicle, I had a "covered" part repaired at an "approved dealership", on the vehicle that is supposedly "covered" by these companies. I received a huge middle-finger, covered in insurance jargon, as their collective response. Don't even bother to contact them or deal with them, EVER.
0 replies
35 months ago
Mechanical Breakdown Warranty
The power steering in my son's car failed on Sunday evening. I was out of town and made a booking at Hyundai to have the crankshaft sensor replaced as this was the diagnosed problem. Upon my return home on Wednesday, the car was booked in and the repairs were done, which I have paid for. After fetching the vehicle, from the dealership on Wednesday, I phoned the call centre to register the claim. The rejection of the claim was swift and to the point. Don't even bother.
265 replies
36 months ago
Payment date
Today I am quite disappointed in Wesbank's service. I recently purchased another vehicle and Wesbank was gracious enough to finance the deal. I am a salary earner and my salary gets paid on the 25th of each month. Bank statements and payslips were submitted as standard procedure for the finance application. Wesbank determined that the debit order date should be on the 24th of each month. This is one day prior to my salary being paid. When signing the final agreement, the F&I specialist indicated that I would be able to change this date to the 25th or 26th after signature of the contract and that this could be done on the website with zero issues and hassles. Now it transpires that the change in date can only be facilitated AFTER the first debit order had been successfully collected. Both the reply from the website and the call-centre agent were unwilling to understand that there will not be sufficient funds available in my bank account on the day prior to receiving my salary. It seems as if Wesbank has forgotten that they deal with PEOPLE as clients. All I am asking for, is the opportunity to make good on my payments by moving the date to ONE day later every month, but this request has been denied twice.
106 replies
50 months ago
Telkom mobile upgrades
I have to upgrade two of my Telkom Mobile lines. The Telkom shops in Bloemfontein never has stock of the handsets that I require. Staff is friendly and attempts to assist to no avail. I have also applied on the Telkom Mobile App to upgrade. Received a message that I will be contacted "Shortly". That was more than a week ago. I have resolved to move to another provider.
0 replies
52 months ago
Private to Private finance
I applied online for private-to-private finance. The online result was approval, and a monthly instalment was quoted. The deal was subject to verification of MY details only. When the paperwork arrived, PRIOR to verification of my details, the monthly instalment increased by a whopping 45%. I have had excellent dealings with Wesbank in the past, they have however seemingly lost touch with the need of the customer. I sadly opted to rather conclude the deal through one of the other major banks in South Africa.
106 replies
59 months ago
Bad service - Norman Bisset and associates.
The company started with calling me and my wife in May 2021. after explaining the situation and e-mailing them the relevant documentation, it was indicated that the documents would be sent to the "Relevant Department". Unfortunately, the telephone calls continues unabated. The calls commences at 07h00 in the morning, the calls are cut-off, when phoning back, one is given the number for the Nimble group, where calls are once again terminated in mid-conversation. This situation is beginning to border on harassment. Is there someone that one can call with a clear landline, or where can one contact them on e-mail? Preferably, someone that would be in a position to link words to action.
106 replies
80 months ago
MTN theft.
Pathetic service. My mother changed her cell contract in February. The subscription lowered from R 317 to R 150 per month. It is now September, since February MTN is still charging her R 317. We have been to their office on a monthly basis to have this rectified. Useless company. Never do business with them again. They steal from the elderly, just like VBS bank.
210 replies
86 months ago
Zero pleasure doing business
They seemingly accept clients haphazardly, yet meticulously search for reasons to decline claims. I would not recommend them to my worst enemy.
168 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)