B5
Big 5 Cookware
Unclaimed Business
B5
Big 5 Cookware
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
-100Unlikely
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Gugu M
1 reviews | Active since Jan 2020
5 Jan 2026, 15:01
Held Refund on out of stock items
I ordered pots on line on 14 Dec 2025 and was informed on 19 Dec 2025, after numerous calls, that they were out of stock. I was promised refund, today is 5 Jan 2026 and I have not revived my refund
Helpful (0)
|Replies (0)GM
Gugu M
1 reviews | Active since Jan 2020
5 Jan 2026, 15:01
Held Refund on out of stock items
I ordered pots on line on 14 Dec 2025 and was informed on 19 Dec 2025, after numerous calls, that they were out of stock. I was promised refund, today is 5 Jan 2026 and I have not revived my refund
0
Replies (0)rB
ronel B
1 reviews | Active since Jan 2020
17 Aug 2024, 10:13
Extremely unhappy with Big 5 cookware
I have received my order, after a whole fuss, however I’m unhappy with the product and would love to return it for something else, I’m still not getting the service I deserve. If they had let me know their service is this bad, I would’ve never ordered anything from them. And now, I don’t have a use for the pot I ordered because it’s too small, yet they still not delivering.
Helpful (0)
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ronel B
1 reviews | Active since Jan 2020
17 Aug 2024, 10:13
Extremely unhappy with Big 5 cookware
I have received my order, after a whole fuss, however I’m unhappy with the product and would love to return it for something else, I’m still not getting the service I deserve. If they had let me know their service is this bad, I would’ve never ordered anything from them. And now, I don’t have a use for the pot I ordered because it’s too small, yet they still not delivering.
0
Replies (0)rB
ronel B
1 reviews | Active since Jan 2020
11 Aug 2024, 19:44
The worst online service in history, they should cancel themselves if they really exist because at this point, I want to believe they are ****mers
My worst experience ever. Placed my order almost three weeks ago & no communication on delivery or. I texted 0606 999 888 to confirm my order, they’ve been promising to send my parcel with no luck at this point. Do they really exist or was I ****med? If possible, can I have my money back please? Because there is no service in what they’re doing ☹️
Helpful (0)
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ronel B
1 reviews | Active since Jan 2020
11 Aug 2024, 19:44
The worst online service in history, they should cancel themselves if they really exist because at this point, I want to believe they are ****mers
My worst experience ever. Placed my order almost three weeks ago & no communication on delivery or. I texted 0606 999 888 to confirm my order, they’ve been promising to send my parcel with no luck at this point. Do they really exist or was I ****med? If possible, can I have my money back please? Because there is no service in what they’re doing ☹️
0
Replies (0)MB
Maleshwane B
1 reviews | Active since Jan 2020
11 Jul 2024, 11:55
Worst service
The worst service ever in my entire life. Full of lies and do not live up to their end of the deal. Passing the buck to the courier company. That is very absurd. It's day 5 today and no delivery. How am I supposed to gift someone with an empty promise?
Helpful (0)
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Maleshwane B
1 reviews | Active since Jan 2020
11 Jul 2024, 11:55
Worst service
The worst service ever in my entire life. Full of lies and do not live up to their end of the deal. Passing the buck to the courier company. That is very absurd. It's day 5 today and no delivery. How am I supposed to gift someone with an empty promise?
0
Replies (0)TS
Tania S
1 reviews | Active since Jan 2020
21 May 2024, 07:54
TERRIBLE REFUND SERVICE
Despite me being a repeat customer I have been struggling to get refund for a kettle I returned and paid for the return. Reason for return was that the handle had literally melted once used on stove. I have a previous kettle from them, and that handle was still perfect despite years of use. They changed the material the handle was made of it and it was not suitable for use. I made the agent Olga aware of this and after numerous emails and whatsapps finally got info to return it to them on 24 April and despite numerous whatsapps and calls to Olga I am still awaiting the refund. I spoke to a John yesterday as I was tired of getting nowhere and still awaiting his return call to me despite being told I would be advised. Its now nearly a month and still ...
Helpful (0)
|Replies (0)TS
Tania S
1 reviews | Active since Jan 2020
21 May 2024, 07:54
TERRIBLE REFUND SERVICE
Despite me being a repeat customer I have been struggling to get refund for a kettle I returned and paid for the return. Reason for return was that the handle had literally melted once used on stove. I have a previous kettle from them, and that handle was still perfect despite years of use. They changed the material the handle was made of it and it was not suitable for use. I made the agent Olga aware of this and after numerous emails and whatsapps finally got info to return it to them on 24 April and despite numerous whatsapps and calls to Olga I am still awaiting the refund. I spoke to a John yesterday as I was tired of getting nowhere and still awaiting his return call to me despite being told I would be advised. Its now nearly a month and still ...
0
Replies (0)