MB
Maleshwane B
Active since Jan 2015
95
Reviews
0
Industries
Reviews
95 reviews13 months ago
Pathetic service
I've been waiting 2 weeks for feedback or a resolution. I have used my points to redeem vouchers but the voucher codes are not working. And no one seems to have an answer.
0 replies
13 months ago
Widow's plea
How better do we get attention and action from your company. We have used all platforms, what is left is the ombudsman. The case is my mom has been awaiting payment from Momentum for my father's provident fund. He passed on in August 2024. To date we are getting the runaround. And when we ask questions no one seems to have any answers as to why we were excluded. The trustees did not do a formal investigation. I would like to pass this to the Adjudicator for further investigation and probe into these irregularities. I have provided my mom's details below.
646 replies
13 months ago
Defective items
I have sent an email telling about a shoe that has defects. Bought last year for this year's back to school. Purchase is less than 6 months. Please heed my call coz I paid a huge amount of money for these shoes.
0 replies
15 months ago
Terrible customer service
I am disappointed at your online customer service. I reached out to them because I have an item bought from your store that is defective. I no longer have a slip however they are sending me into the store without at least getting the transaction number. Please assist
168 replies
17 months ago
******* service
Till this day no one has come to work to rectify their mistakes. Should I beg you after the humiliation and embarrassment I endured. Resolve the voucher issue the same way you accepted my payment. I paid for 4 vouchers which were meant to be R168 but I got R150 each instead.
112 replies
17 months ago
Faux discounts
Your Vodapay service is ****. I always encounter challenges especially now. You sell vouchers to us that are not working and not truthful. We buy with no hassle but when it's time to redeem we struggle. You are selling us faux discounts. I bought vouchers and I was meant to get an extra amount on the voucher. I did not. When I ask your customer support agents they send me to the merchant and the merchant sends me back to you. Am I stupid to be fooled around like this? Please take me seriously, i used my hard earned money. To be embarrassed and humiliated like this.
224 replies
18 months ago
Widow disadvantaged
My father passed on 2 months ago leaving money in his savings account. My mother who is his spouse was told to get a letter of authority in order to access those funds. She has done everything that is required and has been to 6 branches to date hoping for better service or a different outcome, but nothing fruitful has happened.
53 replies
18 months ago
Utter dusgust
The new policy you have is ridiculous especially for quality issues. I have sent a query to customer service and no one has replies. I bought shoes and they have a quality issue and I misplaced my receipt. Went back to the store and they couldn't help me. Found my receipt and I take it back to your Rosebank mall branch only to be disrespected by an earlderly woman because she's a senior at customer service. I did not appreciate how she treated me even without greeting and finding out what the problem is. She gets there and insinuate her view and opinion without first asking me. That is pure unprofessional. Customer service at head office failed and at store level too.
0 replies
21 months ago
Shameless business
I don't believe that I have to use all the available platforms to get through to you. My airtime, data and time. I've used all social media platforms as well as emails. Calls and all. I beg you to deliver my essentials. Going to the bathroom without toilet paper, preparing food without my rice, drinking tea without sugar and serving my kids dry bread because you are holding on to my peanut butter. I work hard to earn money. To be treated like this. Shame on you.
53 replies
21 months ago
Worst service
This is becoming a norm. My order appears as delivered where else I got half the items. Please fix your mess. I've called, emailed, whatsapp and also on Facebook. What other platform us best for you to complain on?
106 replies
Review Distribution
5 Star
3 (3.1578947368421053%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
22 (23.157894736842106%)
1 Star
70 (73.6842105263158%)