BS
Boulders Shopping Centre
Unclaimed Business
BS
Boulders Shopping Centre
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2.7|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(33.3%)
1(33.3%)
5(33.3%)
4(0%)
3(0%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About Boulders Shopping Centre
Boulders Shopping Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Boulders Shopping Centre across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFM
Francinah M
1 reviews | Active since Jan 2020
24 Nov 2025, 08:42
Happy
Francinah you are the best, keep up the good service. God Bless you
Helpful (0)
|Replies (0)FM
Francinah M
1 reviews | Active since Jan 2020
24 Nov 2025, 08:42
Happy
Francinah you are the best, keep up the good service. God Bless you
0
Replies (0)LM
Louis M
1 reviews | Active since Jan 2020
7 Oct 2025, 11:53
Bad branding and advertising of product on menu
Hello, I ordered food from the Boulders, Invoice5-122288 at 12:31pm. (Order 5-27) 1x chicken mayo snack roll &v chips 1 x saucy hot box 2/chips XHOT. tHE SAUCY HOTBOX was not XHOT at all and one sachet of piri piri sauce is least by far considered XHOT. The foods was bland and not up to standard. I ate half the wing and some chips. The balance is waiting should you want to collect. Please ask your staff to wake up and pay attention to the order. There is a reason you have stipulated on the Mr Delivery app XHOT, if not take it out your menu.
Helpful (0)
|Replies (0)LM
Louis M
1 reviews | Active since Jan 2020
7 Oct 2025, 11:53
Bad branding and advertising of product on menu
Hello, I ordered food from the Boulders, Invoice5-122288 at 12:31pm. (Order 5-27) 1x chicken mayo snack roll &v chips 1 x saucy hot box 2/chips XHOT. tHE SAUCY HOTBOX was not XHOT at all and one sachet of piri piri sauce is least by far considered XHOT. The foods was bland and not up to standard. I ate half the wing and some chips. The balance is waiting should you want to collect. Please ask your staff to wake up and pay attention to the order. There is a reason you have stipulated on the Mr Delivery app XHOT, if not take it out your menu.
0
Replies (0)MM
Mamiki M
1 reviews | Active since Jan 2020
28 Jul 2025, 10:34
Misled, Misinformed & Dismissed — Shocked by My Experience at Cash Crusaders The Boulders
I’ve been a loyal customer of Cash Crusaders for years — particularly the Midrand City branch, where the service has always been transparent and supportive. On Friday, 25 July 2025, staff from that trusted branch referred me to another store in the same mall: Cash Crusaders The Boulders, where I purchased a brand-new table and chair. From the beginning, this experience felt different — and not in a good way. Unlike what I’m used to: The items weren’t tested or demonstrated in front of me. No one explained the return or warranty policy verbally. The receipt’s “Product Tested” section was left blank — no signature from me or the salesperson (Marein), who assisted me. I left the store with no clear understanding of any limitations on returns for new, boxed items. Less than 24 hours later, I returned to request a refund. I was upfront: the items were unused, still sealed in their original packaging, but no longer needed — my partner had bought the same set elsewhere. Instead of helping, Marein told me the items could not be returned because they had "no warranty." She said she would confirm this with the manager. After stepping away, she returned and repeated: “The manager confirmed that the products have no warranty and cannot be returned.” When I questioned this further, she casually said, “Then sell them.” I was stunned. There was no fault, no misuse, and I had acted quickly and transparently. I simply no longer needed the items. I stepped out to check the back of my receipt. When I returned, I was suddenly told the manager had just left and was now on leave — which turned out not to be true. On Sunday, 27 July, I returned again. Still no manager. Even staff at the Midrand City branch were surprised, saying that in such cases, an assistant manager should step in. They confirmed they would’ve accepted the return without issue, as the items were unused and brought back within 24 hours. Finally, on Monday, 28 July, I spoke to the store manager, Frank. Instead of acknowledging the poor handling, he told me: “The 12-month warranty only applies to electronics.” This was not only contradictory — it was incorrect. My receipt clearly shows a 6-month warranty for electronics, not 12. And this had nothing to do with electronics — it was a table and chair. He then tried to shift the blame by saying they had “lost a customer” who had wanted the same items but couldn’t buy them because I had taken the last boxed set. I corrected him: my set came from the storeroom, and both the table and chair were still on display when I returned on Sunday. He then changed his story again, saying the customer only wanted sealed stock. At that point, it became clear I was being misled and dismissed. I calmly explained my right to return the items — unused, sealed, within 24 hours — and Frank eventually agreed to process the refund. But while I was still confirming when I could come in, he abruptly ended the call mid-conversation. This experience has left a bitter taste. I feel it’s important to warn other customers: Always ask for the full return policy — it’s not always offered voluntarily. Don’t assume warranties apply — ask and double-check your slip. Do not sign anything that is incomplete or unclear. And most importantly, don’t let poor treatment go unchallenged — even if you “just changed your mind.” To Cash Crusaders Senior Management: This review isn’t only about my refund (which I fully expect to be honoured). It’s about consistency, fairness, and living up to the customer service standards I’ve come to associate with your brand. Store Details: Branch: Cash Crusaders The Boulders Salesperson: Marein Mahlasa Store Manager: Frank Mathseoga Note: I am sharing these names solely for accountability in a customer service context — not to cause harm or incite harassment. This is a truthful, first-hand account based on factual interactions, supported by receipts and accurate timelines.
Helpful (0)
|Replies (0)MM
Mamiki M
1 reviews | Active since Jan 2020
28 Jul 2025, 10:34
Misled, Misinformed & Dismissed — Shocked by My Experience at Cash Crusaders The Boulders
I’ve been a loyal customer of Cash Crusaders for years — particularly the Midrand City branch, where the service has always been transparent and supportive. On Friday, 25 July 2025, staff from that trusted branch referred me to another store in the same mall: Cash Crusaders The Boulders, where I purchased a brand-new table and chair. From the beginning, this experience felt different — and not in a good way. Unlike what I’m used to: The items weren’t tested or demonstrated in front of me. No one explained the return or warranty policy verbally. The receipt’s “Product Tested” section was left blank — no signature from me or the salesperson (Marein), who assisted me. I left the store with no clear understanding of any limitations on returns for new, boxed items. Less than 24 hours later, I returned to request a refund. I was upfront: the items were unused, still sealed in their original packaging, but no longer needed — my partner had bought the same set elsewhere. Instead of helping, Marein told me the items could not be returned because they had "no warranty." She said she would confirm this with the manager. After stepping away, she returned and repeated: “The manager confirmed that the products have no warranty and cannot be returned.” When I questioned this further, she casually said, “Then sell them.” I was stunned. There was no fault, no misuse, and I had acted quickly and transparently. I simply no longer needed the items. I stepped out to check the back of my receipt. When I returned, I was suddenly told the manager had just left and was now on leave — which turned out not to be true. On Sunday, 27 July, I returned again. Still no manager. Even staff at the Midrand City branch were surprised, saying that in such cases, an assistant manager should step in. They confirmed they would’ve accepted the return without issue, as the items were unused and brought back within 24 hours. Finally, on Monday, 28 July, I spoke to the store manager, Frank. Instead of acknowledging the poor handling, he told me: “The 12-month warranty only applies to electronics.” This was not only contradictory — it was incorrect. My receipt clearly shows a 6-month warranty for electronics, not 12. And this had nothing to do with electronics — it was a table and chair. He then tried to shift the blame by saying they had “lost a customer” who had wanted the same items but couldn’t buy them because I had taken the last boxed set. I corrected him: my set came from the storeroom, and both the table and chair were still on display when I returned on Sunday. He then changed his story again, saying the customer only wanted sealed stock. At that point, it became clear I was being misled and dismissed. I calmly explained my right to return the items — unused, sealed, within 24 hours — and Frank eventually agreed to process the refund. But while I was still confirming when I could come in, he abruptly ended the call mid-conversation. This experience has left a bitter taste. I feel it’s important to warn other customers: Always ask for the full return policy — it’s not always offered voluntarily. Don’t assume warranties apply — ask and double-check your slip. Do not sign anything that is incomplete or unclear. And most importantly, don’t let poor treatment go unchallenged — even if you “just changed your mind.” To Cash Crusaders Senior Management: This review isn’t only about my refund (which I fully expect to be honoured). It’s about consistency, fairness, and living up to the customer service standards I’ve come to associate with your brand. Store Details: Branch: Cash Crusaders The Boulders Salesperson: Marein Mahlasa Store Manager: Frank Mathseoga Note: I am sharing these names solely for accountability in a customer service context — not to cause harm or incite harassment. This is a truthful, first-hand account based on factual interactions, supported by receipts and accurate timelines.
0
Replies (0)bG
brandon G
1 reviews | Active since Jan 2020
29 Sept 2023, 19:07
**** service
On a month end long queue 3 tellers. Yet a pharmacist decide to jump the line, a manager didn't even say anything he just went and assisted her with a personal purchase. When I complained he just looked at me and told the lady. She just turned and gave a remark. When I got to the cashier I told him what they doing is unfair and all he said was that the guy who helped her is a manager. This ******* needs to end. All of us in the line needed to be helped it was bad enough only 3 tellers.
Helpful (0)
|Replies (0)bG
brandon G
1 reviews | Active since Jan 2020
29 Sept 2023, 19:07
**** service
On a month end long queue 3 tellers. Yet a pharmacist decide to jump the line, a manager didn't even say anything he just went and assisted her with a personal purchase. When I complained he just looked at me and told the lady. She just turned and gave a remark. When I got to the cashier I told him what they doing is unfair and all he said was that the guy who helped her is a manager. This ******* needs to end. All of us in the line needed to be helped it was bad enough only 3 tellers.
0
Replies (0)ES
Eva S
1 reviews | Active since Jan 2020
26 Sept 2023, 08:26
Bad bad service at Boulders shopping center.
I would like to complain regarding the service that we have been experiencing at Boulders shopping center, on the 24th and 25th both toilets were closed and there was no communication or note to tenants and customers , we were so pressed, unfortunately we couldn't use bathroom for the hole day because all of them were closed. Center management their service is very poor, they don't care for their tenants and customers hence they were not on duty. Unfortunately we failed to report to anyone hence they were not on duty.And I believe as tenants we are paying full rent as per lease agreement. Not sure if they have been appointed right candidates to run this center.
Helpful (0)
|Replies (0)ES
Eva S
1 reviews | Active since Jan 2020
26 Sept 2023, 08:26
Bad bad service at Boulders shopping center.
I would like to complain regarding the service that we have been experiencing at Boulders shopping center, on the 24th and 25th both toilets were closed and there was no communication or note to tenants and customers , we were so pressed, unfortunately we couldn't use bathroom for the hole day because all of them were closed. Center management their service is very poor, they don't care for their tenants and customers hence they were not on duty. Unfortunately we failed to report to anyone hence they were not on duty.And I believe as tenants we are paying full rent as per lease agreement. Not sure if they have been appointed right candidates to run this center.
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
29 Dec 2022, 05:53
Appauling service
I visited Game stores in the Boulders Shopping Center and one of the items purchased was a Always Home 12 piece set. Upon payment, I asked the cashier that we inspect the product to ensure that all the pieces are in good condition. The cashier, Kamogelo Shai, adviced that it's not her duty to do so. She only assists with payments and nothing else. Said I can go ahead and inspect the product myself. Standing in the queue still, a lady by the of Judy came to my assistance. Inspected the piece to discover that not all pieces of the set were available. She went to get another box, and continued to ensure that I left the store with all pieces intact. The poor quality of delivery service rendered by Kamogelo is disgusting. Her rudeness is shocking, especially as she spoke in front of other customers. I do not, at any level, see myself walking into Game stores, and especially at the Boulders. Kamogelo has not only ruined the stores name but she has also degraded it. I have since then been calling your customer care number with no answer. I have left a automated message and till today, no one has responded to me. Highly disappointed, Lee Masekela
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
29 Dec 2022, 05:53
Appauling service
I visited Game stores in the Boulders Shopping Center and one of the items purchased was a Always Home 12 piece set. Upon payment, I asked the cashier that we inspect the product to ensure that all the pieces are in good condition. The cashier, Kamogelo Shai, adviced that it's not her duty to do so. She only assists with payments and nothing else. Said I can go ahead and inspect the product myself. Standing in the queue still, a lady by the of Judy came to my assistance. Inspected the piece to discover that not all pieces of the set were available. She went to get another box, and continued to ensure that I left the store with all pieces intact. The poor quality of delivery service rendered by Kamogelo is disgusting. Her rudeness is shocking, especially as she spoke in front of other customers. I do not, at any level, see myself walking into Game stores, and especially at the Boulders. Kamogelo has not only ruined the stores name but she has also degraded it. I have since then been calling your customer care number with no answer. I have left a automated message and till today, no one has responded to me. Highly disappointed, Lee Masekela
0
Replies (0)WN
Wonga N
1 reviews | Active since Jan 2020
22 Sept 2022, 08:19
Drop off and pick up points for uber/bolt users
Drop off and pick up points for Uber customers. So I always use the Puck n Pay entrance when coming to boulders but each time we get there we are told that we must use the entrance by exact to access the mall even for pick ups, why must I be told which entrance to use when if I walk in no one chooses from me which entrance to use. It is very annoying that we get treated this way like we do not bring any money into this center
Helpful (0)
|Replies (0)WN
Wonga N
1 reviews | Active since Jan 2020
22 Sept 2022, 08:19
Drop off and pick up points for uber/bolt users
Drop off and pick up points for Uber customers. So I always use the Puck n Pay entrance when coming to boulders but each time we get there we are told that we must use the entrance by exact to access the mall even for pick ups, why must I be told which entrance to use when if I walk in no one chooses from me which entrance to use. It is very annoying that we get treated this way like we do not bring any money into this center
0
Replies (0)HH
Hlogi H
1 reviews | Active since Jan 2020
11 Sept 2022, 19:54
Bad Customer Service
Good day, I would like to report a terrible customer service I have received today at 09:30 The lady was wearing a name tag written Mary but when I check the attached till slip it says the cashiers name is Ntombifuthi Pakisi I am not sure why the name tag is different from the cashier’s name on the till slip. When customers request to see the manager to report bad customer service no one knows who or where the manager is including the security does know. Ntombifuthi Pakisi/Mary doesn’t care about customers and she makes them pack groceries Please do something about the lady and the manager at this supermarket who gives employees the right to disrespect customers If nothing is done within 48 hrs I will be taking this complain to Pick N pay Founder
Helpful (0)
|Replies (0)HH
Hlogi H
1 reviews | Active since Jan 2020
11 Sept 2022, 19:54
Bad Customer Service
Good day, I would like to report a terrible customer service I have received today at 09:30 The lady was wearing a name tag written Mary but when I check the attached till slip it says the cashiers name is Ntombifuthi Pakisi I am not sure why the name tag is different from the cashier’s name on the till slip. When customers request to see the manager to report bad customer service no one knows who or where the manager is including the security does know. Ntombifuthi Pakisi/Mary doesn’t care about customers and she makes them pack groceries Please do something about the lady and the manager at this supermarket who gives employees the right to disrespect customers If nothing is done within 48 hrs I will be taking this complain to Pick N pay Founder
0
Replies (0)