BB
Butcher Boys Umhlanga
Unclaimed Business
BB
Butcher Boys Umhlanga
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLP
Lisa P
1 reviews | Active since Jan 2020
9 Dec 2024, 07:11
Complaint
We stayed in Umhlanga for the weekend and had made a reservation online for the Butcher Boys in Umhlanga for 19h30 on Friday night. Needless to say the booking was not on the system. All we got from the extremely rude front male person was "You should have got a confirmation SMS' Well we did not. Your attitude leaves a lot to be desired and you should learn some manners. We will never step foot in any Butcher Boys restaurant again. You obviously don't think a Covid could come along again. Business is too good for you and because you are full you can treat people like trash. Shame on you. I can however highly recommend the Hassar Grill at the Oceans. Extremely efficient and accommodating. Food was superb and staff knew that customer service is key.
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Lisa P
1 reviews | Active since Jan 2020
9 Dec 2024, 07:11
Complaint
We stayed in Umhlanga for the weekend and had made a reservation online for the Butcher Boys in Umhlanga for 19h30 on Friday night. Needless to say the booking was not on the system. All we got from the extremely rude front male person was "You should have got a confirmation SMS' Well we did not. Your attitude leaves a lot to be desired and you should learn some manners. We will never step foot in any Butcher Boys restaurant again. You obviously don't think a Covid could come along again. Business is too good for you and because you are full you can treat people like trash. Shame on you. I can however highly recommend the Hassar Grill at the Oceans. Extremely efficient and accommodating. Food was superb and staff knew that customer service is key.
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Ocean C
1 reviews | Active since Jan 2020
30 Oct 2024, 14:38
Horrible experience never again
Horrible food and useless management. Clueless 'manager' who knows nothing about his own produce. The steaks are a powdery, overcooked mess. I spent R2000 plus on absolute trash. Ho to spur for a third the price and three times the taste. Don't get ****med here.
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Ocean C
1 reviews | Active since Jan 2020
30 Oct 2024, 14:38
Horrible experience never again
Horrible food and useless management. Clueless 'manager' who knows nothing about his own produce. The steaks are a powdery, overcooked mess. I spent R2000 plus on absolute trash. Ho to spur for a third the price and three times the taste. Don't get ****med here.
0
Replies (0)SM
Sanelisiwe M
1 reviews | Active since Jan 2020
3 Feb 2024, 18:21
Some things are not in our control
Today I visited Butcher Boys in Umhlanga and unfortunately a strong wing blew their light ornaments down causing the bits and pieces to fly onto their customers. In this situation something hit my arm and something went to my eye. The amount of support, care, caution, accountability and customer excellence I received from Phiwe and Blessing was out of this world. Not only did the manager personally take me to the pharmacy to get aid but their waiter blessing continuously checked on me and my sister throughout the whole ordeal. I have never experienced such a human element in customer experience. I have been saying I want to visit other restaurants this year as a New Year’s resolution but that is no longer necessary. I definitely will be frequenting butcher boys much more often than I did before. Thank you Phiwe once more for stepping up for your waiter and being an amazing support which built my trust in you to support me. The cherry on top - my meal was taken care of. My details were taken to ensure I’m 100% well tomorrow. Excellency!!!
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Sanelisiwe M
1 reviews | Active since Jan 2020
3 Feb 2024, 18:21
Some things are not in our control
Today I visited Butcher Boys in Umhlanga and unfortunately a strong wing blew their light ornaments down causing the bits and pieces to fly onto their customers. In this situation something hit my arm and something went to my eye. The amount of support, care, caution, accountability and customer excellence I received from Phiwe and Blessing was out of this world. Not only did the manager personally take me to the pharmacy to get aid but their waiter blessing continuously checked on me and my sister throughout the whole ordeal. I have never experienced such a human element in customer experience. I have been saying I want to visit other restaurants this year as a New Year’s resolution but that is no longer necessary. I definitely will be frequenting butcher boys much more often than I did before. Thank you Phiwe once more for stepping up for your waiter and being an amazing support which built my trust in you to support me. The cherry on top - my meal was taken care of. My details were taken to ensure I’m 100% well tomorrow. Excellency!!!
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Eugene R
1 reviews | Active since Jan 2020
21 Aug 2023, 04:47
Dull Experience Butcher Boys Umhlanga
Generally a good experience however Friday 19 August 2023 was not as pleasant. I was charged for a beer which I did not order and luckily enough I always check my bill before paying. Secondly 2 PAX order the same sides and I was charged different amounts for the exact sides... Still paid my 10% tip as good gesture. I've asked the manager to call me the following day BUT he insisted something about their menu, and I really did not want to speak after a few glasses of wines... Dull experience for the first time, let's hope they get it right next time round!
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Eugene R
1 reviews | Active since Jan 2020
21 Aug 2023, 04:47
Dull Experience Butcher Boys Umhlanga
Generally a good experience however Friday 19 August 2023 was not as pleasant. I was charged for a beer which I did not order and luckily enough I always check my bill before paying. Secondly 2 PAX order the same sides and I was charged different amounts for the exact sides... Still paid my 10% tip as good gesture. I've asked the manager to call me the following day BUT he insisted something about their menu, and I really did not want to speak after a few glasses of wines... Dull experience for the first time, let's hope they get it right next time round!
0
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MS
Mikayla S
1 reviews | Active since Jan 2020
8 Feb 2023, 08:34
Butcher Boys Umhlanga
The ambiance was just perfect. Our candlelit table was just what we needed to set the mood, quite simple setting with lights and candles that I found to be one of the best romantic settings. The waiters and waitresses were absolutely amazing and friendly, full of smiles and always ready to help at any given time.
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Mikayla S
1 reviews | Active since Jan 2020
8 Feb 2023, 08:34
Butcher Boys Umhlanga
The ambiance was just perfect. Our candlelit table was just what we needed to set the mood, quite simple setting with lights and candles that I found to be one of the best romantic settings. The waiters and waitresses were absolutely amazing and friendly, full of smiles and always ready to help at any given time.
0
Replies (0)DN
MP
Matt P
1 reviews | Active since Jan 2020
7 May 2021, 14:44
Great restaurant with a great atmosphere.
I went for the first time with my extended family for a birthday and it was a really lovely evening. My food was excellent, probably the best fillet steak I’ve ever had. I will definitely be coming again and highly recommending this restaurant to anyone interested. It was a little bit pricey but honestly I can’t complain because everything was perfect and everyone enjoyed their meals and their experience so it felt worth it. The only thing I would mention negatively is that my grandmother kept complaining about how uncomfortable the taller chairs were as the top of the back rest kept digging into her back, so maybe just having more regular tables and chairs?
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Matt P
1 reviews | Active since Jan 2020
7 May 2021, 14:44
Great restaurant with a great atmosphere.
I went for the first time with my extended family for a birthday and it was a really lovely evening. My food was excellent, probably the best fillet steak I’ve ever had. I will definitely be coming again and highly recommending this restaurant to anyone interested. It was a little bit pricey but honestly I can’t complain because everything was perfect and everyone enjoyed their meals and their experience so it felt worth it. The only thing I would mention negatively is that my grandmother kept complaining about how uncomfortable the taller chairs were as the top of the back rest kept digging into her back, so maybe just having more regular tables and chairs?
0
Replies (0)