CR
Chain Reaction Cycles
Unclaimed Business
CR
Chain Reaction Cycles
Unclaimed Business
0 Reviews (last 12 months)
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#53
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Hagos A
1 reviews | Active since Jan 2020
23 May 2023, 08:29
Cortexi UK :- (Warning) Must Read this Before Try
The fixings work synergistically to revamp the internal ear linings and battle ordinarily tracked down poisons. As such, the Cortexi hearing enhancement advances cerebrum capability and further develops memory and mental concentration. Cortexi is an organic product containing natural ingredients. It may help to get better hearing support and improved hearing health. These Cortexi ear drops are safe and may bring better mental health within some weeks. Cortexi is the natural, powerfully formulated hearing support drop that claims to restore the hearing ability and memory retention capacity of the users.Cortexi UK https://www.mynewsdesk.com/lynx-blogs/pressreleases/cortexi-reviews-uk-beware-2023-warning-does-cortexi-austra*****eally-effective-3254245 https://theamberpost.com/post/cortexi-uk-reviews-does-it-really-work-or-****-read-it-first-before-buy
Helpful (0)
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Hagos A
1 reviews | Active since Jan 2020
23 May 2023, 08:29
Cortexi UK :- (Warning) Must Read this Before Try
The fixings work synergistically to revamp the internal ear linings and battle ordinarily tracked down poisons. As such, the Cortexi hearing enhancement advances cerebrum capability and further develops memory and mental concentration. Cortexi is an organic product containing natural ingredients. It may help to get better hearing support and improved hearing health. These Cortexi ear drops are safe and may bring better mental health within some weeks. Cortexi is the natural, powerfully formulated hearing support drop that claims to restore the hearing ability and memory retention capacity of the users.Cortexi UK https://www.mynewsdesk.com/lynx-blogs/pressreleases/cortexi-reviews-uk-beware-2023-warning-does-cortexi-austra*****eally-effective-3254245 https://theamberpost.com/post/cortexi-uk-reviews-does-it-really-work-or-****-read-it-first-before-buy
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Matthew B
1 reviews | Active since Jan 2020
26 Jul 2019, 05:54
WORST ONLINE SHOPPING EXPERIENCE EVER.
DO NOT EVEN TRY BUY A BIKE FROM CHAIN REACTION CYCLES!!! 26 July update: Took the bike to my local bike store. They confirmed all the issues I mentioned in writing which I forwarded to Chain Reaction Cycles. They also gave an opinion on the work that was needed to fix the damaged paint, as well as their guidelines for scratch and dent items. The best that CRC came back with for an offer- a £150 in vouchers, and they specifically stated that they would not refund anything to get the paint touched up! I told them to collect the bike, and would be packing it in the same box that it came in. Their next response: "what is the weight and dimensions of the box?". I told them to do their job, and go source that information from the DHL waybill when they sent the bike. During this process I have found countless similar terrible experiences by customers on Facebook and Google reviews. If those complaints are anything to go by, it means they are going to take a really long time to refund me my money (which better include what I have spent on shipping costs). 18 July update: Finally got a reply from CRC 48 hours later! They offered to pay for repairs to the bike at my local bike shop, and £150 in vouchers. What a joke! A 10% discount on a damaged bike! The damage to the frame is so severe I have been told it will cause rust issues if left untreated. Also, I do not have any peace of mind concerning the damage done to the fork. I have been told that the front hub is definitely faulty. So now I have to wait for my local bike shop to provide CRC a quotation to get the bike in to a "new" condition, as well as a list of all the faults with the bike that may need replacing (the fork and hub(s))- as well as an opinion on the frame damage. Also in the reply CRC wrote "I apologise regarding the slight colour issue, NS bikes have stated on their website that "Specifications subject to change without notice. Actual colours and design may vary slightly from the images on the website". I DID NOT BUY THIS BIKE FROM NS. I DID NOT BUY IT FROM THE NS WEBSITE. I PURCHASED IT FROM CRC ON THE CRC WEBSITE!!! THERE IS NOTHING ON THE CRC PAGE SELLING THE NS ECCENTRIC THAT SAYS ANYTHING ON THE LINES OF "Actual colours and design may vary slightly from the images on the website". The stem is the wrong colour, the decals are the wrong colour. The bike even spent several days in CRC's pre dispatch inspection department. What a joke! IF I SAW THIS BIKE ON A SHOW ROOM FLOOR I WOULD NOT HAVE GIVEN IT A SECOND LOOK, I WOULD HAVE GONE FOR SOMETHING ELSE! 1. Purchased the bike and an extra chain on Wednesday July 3rd. It only got dispatched from CRC on Tuesday 9th. When I asked CRC during that period why the bike was taking so long to get shipped, they said it was in "pre dispatch inspection". Considering the numerous defects with this bike, it is just so hard to comprehend what is going on at CRC that not only does it take them so long to ship a bike, but the "pre dispatch inspection" is completely useless. 2. The extra chain could have easily been placed in the bike box, or even in the "Goodies Box" inside the bike box. Instead, it was shipped completely separately. It is over a week later, and the extra chain has not even left Europe! It was purchased in the same order as the bike. CRC "pre dispatch inspection" fail. 3. DHL was meant to deliver the bike Thursday 11th. It did not arrive on Thursday. I called DHL on Friday, they said it would be delivered Friday. It did not arrive Friday. I sent an email to CRC asking to follow up with DHL, never even got any kind of response from CRC. Monday I call DHL again, they said it would be delivered on Monday, but again no delivery took place that day. Tuesday late morning I called DHL to ask when the bike would be delivered, they said they did not know, and I had to contact another courier service that DHL outsourced the delivery of the bike to! Eventually that courier service company "Ruddings" confirmed that it would be delivered on Tuesday, and it was. 4. The box was damaged, and the padding was leaking out of the box. It turned out it was the fork lowers that were exposed. The underside of the fork has been scuffed on both lowers. 5. The decals on the fork are not as per picture on the website. Instead of all black, they are the regular Rockshox colours. CRC "pre dispatch inspection" fail. 6. The front hub is defective. The inner cylinder of the hub is loose, and does not line up. You need to stick something in the opposite side of the hub to leverage the cylinder up, so that you can move the axle in. Removing the axle out is also a problem as it catches on the loose cylinder. I don't know if this is an NS fault, but it is definitely a CRC fault. Anyone inspecting this bike would have noticed this immediately- you cannot even put the axle in without a massive hassle! CRC "pre dispatch inspection" fail. 7. The frame is horribly scratched and chipped. 8. The stem delivered is not per picture on the website. It is a teal blue with black. Doesn't go with the bike at all. CRC "pre dispatch inspection" fail. 9. The seat dropper lever was not setup properly. It was completely loose and flopping about. After quite an effort, I think I got it in place correctly, however, the trigger is extremely stiff, and if the dropper is down, it slowly rises because the tension is not correct with the lever. This would need to be serviced at a bike shop. CRC "pre dispatch inspection" fail. 10. The bike is fitted with "C" clamps. These are so useless and feeble, the brake cables started popping off the frame just while assembling the bike. CRC "pre dispatch inspection" fail. 11. The cables are way too long on everything. The bike looks ridiculous. There is so much extra hosing, this bike will have to be serviced properly to have all the cables shortened. CRC "pre dispatch inspection" fail. 12. I immediately reported all these problems to CRC yesterday. The auto response from CRC reads "...aim to get back to you within 24 hours". It is now 36 hours later and I have not heard a single thing from CRC. I used the online messenger this morning, the guy "Jushua M" confirmed they received my email. I asked him to please expedite the situation, but literally have not heard a thing from them. Not even a human confirmation that someone is dealing with the problem. 13. Some of the finishes on the bike are not as good as they looked online. The white paint looks a bit cheap. The rubber and plastic on the grips feels cheap. This has been my worst online shopping experience ever, and the most disappointing purchase ever. I really hope they collect their garbage delivery and give me a refund. Even a refund will be a headache, because I will have to try claim back the import duties and VAT I paid on the bike. This was not a small purchase, like a pair of gloves or a water bottle. This was a near £2'000 purchase! WHAT A HEADACHE!!! WHO THE HELL NEEDS THIS IN THEIR LIVES!!! Sam Hill, if you ever read this, I really hope you get a new sponsor. CRC is deplorable! 18 July update: Finally got a reply from CRC 48 hours later! They offered to pay for repairs to the bike at my local bike shop, and £150 in vouchers. What a joke! A 10% discount on a damaged bike! The damage to the frame is so severe I have been told it will cause rust issues if left untreated. Also, I do not have any peace of mind concerning the damage done to the fork. I have been told that the front hub is definitely faulty. So now I have to wait for my local bike shop to provide CRC a quotation to get the bike in to a "new" condition, as well as a list of all the faults with the bike that may need replacing (the fork and hub(s))- as well as an opinion on the frame damage. Also in the reply CRC wrote "I apologise regarding the slight colour issue, NS bikes have stated on their website that "Specifications subject to change without notice. Actual colours and design may vary slightly from the images on the website". I DID NOT BUY THIS BIKE FROM NS. I DID NOT BUY IT FROM THE NS WEBSITE. I PURCHASED IT FROM CRC ON THE CRC WEBSITE!!! THERE IS NOTHING ON THE CRC PAGE SELLING THE NS ECCENTRIC THAT SAYS ANYTHING ON THE LINES OF "Actual colours and design may vary slightly from the images on the website". The stem is the wrong colour, the decals are the wrong colour. The bike even spent several days in CRC's pre dispatch inspection department. What a joke! IF I SAW THIS BIKE ON A SHOW ROOM FLOOR I WOULD NOT HAVE GIVEN IT A SECOND LOOK, I WOULD HAVE GONE FOR SOMETHING ELSE!
Helpful (0)
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Matthew B
1 reviews | Active since Jan 2020
26 Jul 2019, 05:54
WORST ONLINE SHOPPING EXPERIENCE EVER.
DO NOT EVEN TRY BUY A BIKE FROM CHAIN REACTION CYCLES!!! 26 July update: Took the bike to my local bike store. They confirmed all the issues I mentioned in writing which I forwarded to Chain Reaction Cycles. They also gave an opinion on the work that was needed to fix the damaged paint, as well as their guidelines for scratch and dent items. The best that CRC came back with for an offer- a £150 in vouchers, and they specifically stated that they would not refund anything to get the paint touched up! I told them to collect the bike, and would be packing it in the same box that it came in. Their next response: "what is the weight and dimensions of the box?". I told them to do their job, and go source that information from the DHL waybill when they sent the bike. During this process I have found countless similar terrible experiences by customers on Facebook and Google reviews. If those complaints are anything to go by, it means they are going to take a really long time to refund me my money (which better include what I have spent on shipping costs). 18 July update: Finally got a reply from CRC 48 hours later! They offered to pay for repairs to the bike at my local bike shop, and £150 in vouchers. What a joke! A 10% discount on a damaged bike! The damage to the frame is so severe I have been told it will cause rust issues if left untreated. Also, I do not have any peace of mind concerning the damage done to the fork. I have been told that the front hub is definitely faulty. So now I have to wait for my local bike shop to provide CRC a quotation to get the bike in to a "new" condition, as well as a list of all the faults with the bike that may need replacing (the fork and hub(s))- as well as an opinion on the frame damage. Also in the reply CRC wrote "I apologise regarding the slight colour issue, NS bikes have stated on their website that "Specifications subject to change without notice. Actual colours and design may vary slightly from the images on the website". I DID NOT BUY THIS BIKE FROM NS. I DID NOT BUY IT FROM THE NS WEBSITE. I PURCHASED IT FROM CRC ON THE CRC WEBSITE!!! THERE IS NOTHING ON THE CRC PAGE SELLING THE NS ECCENTRIC THAT SAYS ANYTHING ON THE LINES OF "Actual colours and design may vary slightly from the images on the website". The stem is the wrong colour, the decals are the wrong colour. The bike even spent several days in CRC's pre dispatch inspection department. What a joke! IF I SAW THIS BIKE ON A SHOW ROOM FLOOR I WOULD NOT HAVE GIVEN IT A SECOND LOOK, I WOULD HAVE GONE FOR SOMETHING ELSE! 1. Purchased the bike and an extra chain on Wednesday July 3rd. It only got dispatched from CRC on Tuesday 9th. When I asked CRC during that period why the bike was taking so long to get shipped, they said it was in "pre dispatch inspection". Considering the numerous defects with this bike, it is just so hard to comprehend what is going on at CRC that not only does it take them so long to ship a bike, but the "pre dispatch inspection" is completely useless. 2. The extra chain could have easily been placed in the bike box, or even in the "Goodies Box" inside the bike box. Instead, it was shipped completely separately. It is over a week later, and the extra chain has not even left Europe! It was purchased in the same order as the bike. CRC "pre dispatch inspection" fail. 3. DHL was meant to deliver the bike Thursday 11th. It did not arrive on Thursday. I called DHL on Friday, they said it would be delivered Friday. It did not arrive Friday. I sent an email to CRC asking to follow up with DHL, never even got any kind of response from CRC. Monday I call DHL again, they said it would be delivered on Monday, but again no delivery took place that day. Tuesday late morning I called DHL to ask when the bike would be delivered, they said they did not know, and I had to contact another courier service that DHL outsourced the delivery of the bike to! Eventually that courier service company "Ruddings" confirmed that it would be delivered on Tuesday, and it was. 4. The box was damaged, and the padding was leaking out of the box. It turned out it was the fork lowers that were exposed. The underside of the fork has been scuffed on both lowers. 5. The decals on the fork are not as per picture on the website. Instead of all black, they are the regular Rockshox colours. CRC "pre dispatch inspection" fail. 6. The front hub is defective. The inner cylinder of the hub is loose, and does not line up. You need to stick something in the opposite side of the hub to leverage the cylinder up, so that you can move the axle in. Removing the axle out is also a problem as it catches on the loose cylinder. I don't know if this is an NS fault, but it is definitely a CRC fault. Anyone inspecting this bike would have noticed this immediately- you cannot even put the axle in without a massive hassle! CRC "pre dispatch inspection" fail. 7. The frame is horribly scratched and chipped. 8. The stem delivered is not per picture on the website. It is a teal blue with black. Doesn't go with the bike at all. CRC "pre dispatch inspection" fail. 9. The seat dropper lever was not setup properly. It was completely loose and flopping about. After quite an effort, I think I got it in place correctly, however, the trigger is extremely stiff, and if the dropper is down, it slowly rises because the tension is not correct with the lever. This would need to be serviced at a bike shop. CRC "pre dispatch inspection" fail. 10. The bike is fitted with "C" clamps. These are so useless and feeble, the brake cables started popping off the frame just while assembling the bike. CRC "pre dispatch inspection" fail. 11. The cables are way too long on everything. The bike looks ridiculous. There is so much extra hosing, this bike will have to be serviced properly to have all the cables shortened. CRC "pre dispatch inspection" fail. 12. I immediately reported all these problems to CRC yesterday. The auto response from CRC reads "...aim to get back to you within 24 hours". It is now 36 hours later and I have not heard a single thing from CRC. I used the online messenger this morning, the guy "Jushua M" confirmed they received my email. I asked him to please expedite the situation, but literally have not heard a thing from them. Not even a human confirmation that someone is dealing with the problem. 13. Some of the finishes on the bike are not as good as they looked online. The white paint looks a bit cheap. The rubber and plastic on the grips feels cheap. This has been my worst online shopping experience ever, and the most disappointing purchase ever. I really hope they collect their garbage delivery and give me a refund. Even a refund will be a headache, because I will have to try claim back the import duties and VAT I paid on the bike. This was not a small purchase, like a pair of gloves or a water bottle. This was a near £2'000 purchase! WHAT A HEADACHE!!! WHO THE HELL NEEDS THIS IN THEIR LIVES!!! Sam Hill, if you ever read this, I really hope you get a new sponsor. CRC is deplorable! 18 July update: Finally got a reply from CRC 48 hours later! They offered to pay for repairs to the bike at my local bike shop, and £150 in vouchers. What a joke! A 10% discount on a damaged bike! The damage to the frame is so severe I have been told it will cause rust issues if left untreated. Also, I do not have any peace of mind concerning the damage done to the fork. I have been told that the front hub is definitely faulty. So now I have to wait for my local bike shop to provide CRC a quotation to get the bike in to a "new" condition, as well as a list of all the faults with the bike that may need replacing (the fork and hub(s))- as well as an opinion on the frame damage. Also in the reply CRC wrote "I apologise regarding the slight colour issue, NS bikes have stated on their website that "Specifications subject to change without notice. Actual colours and design may vary slightly from the images on the website". I DID NOT BUY THIS BIKE FROM NS. I DID NOT BUY IT FROM THE NS WEBSITE. I PURCHASED IT FROM CRC ON THE CRC WEBSITE!!! THERE IS NOTHING ON THE CRC PAGE SELLING THE NS ECCENTRIC THAT SAYS ANYTHING ON THE LINES OF "Actual colours and design may vary slightly from the images on the website". The stem is the wrong colour, the decals are the wrong colour. The bike even spent several days in CRC's pre dispatch inspection department. What a joke! IF I SAW THIS BIKE ON A SHOW ROOM FLOOR I WOULD NOT HAVE GIVEN IT A SECOND LOOK, I WOULD HAVE GONE FOR SOMETHING ELSE!
0
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nicole U
1 reviews | Active since Jan 2020
24 Oct 2018, 10:50
No delivery, no refund
Order placed on 18 August 2018 and no delivery after a month. I then asked for a refund. They said they have refunded me on 23 Sept. It has now been 21 days and still the refund does not reflect in my account. Still waiting!
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nicole U
1 reviews | Active since Jan 2020
24 Oct 2018, 10:50
No delivery, no refund
Order placed on 18 August 2018 and no delivery after a month. I then asked for a refund. They said they have refunded me on 23 Sept. It has now been 21 days and still the refund does not reflect in my account. Still waiting!
0
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Amaan P
1 reviews | Active since Jan 2020
17 Jun 2018, 17:39
Deliver to South Africa from Chain Reaction Cycles
I would like to highlight a recent purchase from CRC. They were suppose to deliver to South Africa, I paid the delivery fee on top of the item fees. They failed to give a clear indication of the excessive additional charges. I wish there was more clarity to the charges to South Africa- customs, VAT, duties etc. It came to about 2/3rds of the original purchase price. It is very excessive for delivery and customs, without an indication to how much this might add up, one could then reconsider the purchase.
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Amaan P
1 reviews | Active since Jan 2020
17 Jun 2018, 17:39
Deliver to South Africa from Chain Reaction Cycles
I would like to highlight a recent purchase from CRC. They were suppose to deliver to South Africa, I paid the delivery fee on top of the item fees. They failed to give a clear indication of the excessive additional charges. I wish there was more clarity to the charges to South Africa- customs, VAT, duties etc. It came to about 2/3rds of the original purchase price. It is very excessive for delivery and customs, without an indication to how much this might add up, one could then reconsider the purchase.
0
Replies (0)JvdW
Johan van der Walt
1 reviews | Active since Jan 2020
17 Oct 2017, 12:39
Bad service and still no delivery
I still can not believe that they use the local post office. I still do not have my product. It shipped on 29-Sept-2017. I need to try and get my helmet out of the post office. Chain Reaction has received there money for the product, so they don't worry if you receive it or not. Order your cycling products locally boyz. If you add DHL shipping it works out the same as ordering it locally.
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Johan van der Walt
1 reviews | Active since Jan 2020
17 Oct 2017, 12:39
Bad service and still no delivery
I still can not believe that they use the local post office. I still do not have my product. It shipped on 29-Sept-2017. I need to try and get my helmet out of the post office. Chain Reaction has received there money for the product, so they don't worry if you receive it or not. Order your cycling products locally boyz. If you add DHL shipping it works out the same as ordering it locally.
0
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Peter T
1 reviews | Active since Jan 2020
19 Jan 2017, 12:17
Free Shipping to SA Not Working
<p>This service gets delivered through EMS which does not work. Parcel arrives at joberg international mail centre and never gets sorted. I f you phone any EMS phone number you get a voice message that tells you all operaters are busy and get put on hold which after a long wait eventuly cuts you off. Their tracking website also does not work, its like the company has closed down.</p> <p>Chainreaction washes their hands of the problem as the parcel arrived in SA and is sitting at Customs awaiting payment but you cannot get hold of anyone.</p> <p>Do not use Chainreactions free shipping but rather use DHL </p>
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Peter T
1 reviews | Active since Jan 2020
19 Jan 2017, 12:17
Free Shipping to SA Not Working
<p>This service gets delivered through EMS which does not work. Parcel arrives at joberg international mail centre and never gets sorted. I f you phone any EMS phone number you get a voice message that tells you all operaters are busy and get put on hold which after a long wait eventuly cuts you off. Their tracking website also does not work, its like the company has closed down.</p> <p>Chainreaction washes their hands of the problem as the parcel arrived in SA and is sitting at Customs awaiting payment but you cannot get hold of anyone.</p> <p>Do not use Chainreactions free shipping but rather use DHL </p>
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Armand L
1 reviews | Active since Jan 2020
26 Aug 2016, 10:30
No response after days...
<p>On 5 August 2016 I made a purchase at Chain reaction. The order was confirmed and shipped. It is now 26 August 2016 and the package is yet to arrive. I have sent emails and made phone calls with no avail. The emails have not been answered nor has the telephone conversation yielded any results. The tracking website says te package is enroute to destination, but this has not changed since 8 August. </p>
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Armand L
1 reviews | Active since Jan 2020
26 Aug 2016, 10:30
No response after days...
<p>On 5 August 2016 I made a purchase at Chain reaction. The order was confirmed and shipped. It is now 26 August 2016 and the package is yet to arrive. I have sent emails and made phone calls with no avail. The emails have not been answered nor has the telephone conversation yielded any results. The tracking website says te package is enroute to destination, but this has not changed since 8 August. </p>
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riyadh E
1 reviews | Active since Jan 2020
11 Sept 2015, 07:58
Gesture of Goodwill.
Long Story - short, but I ordered a top in March 2015. It got lost in the post. It arrived this week. I already received a replacement top a few months ago. I email Chain Reaction Cycles as I want to pay for the top. They reply and say keep it for free. <br> <br> That is service. Even though they were not at fault. I cant complain about them ever!!
Helpful (0)
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riyadh E
1 reviews | Active since Jan 2020
11 Sept 2015, 07:58
Gesture of Goodwill.
Long Story - short, but I ordered a top in March 2015. It got lost in the post. It arrived this week. I already received a replacement top a few months ago. I email Chain Reaction Cycles as I want to pay for the top. They reply and say keep it for free. <br> <br> That is service. Even though they were not at fault. I cant complain about them ever!!
0
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