Champion Gearz
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Champion Gearz is overwhelmingly criticised for severe online order delays, non-delivery, and unresponsive communication. While a minority of customers eventually receive their orders and praise the jersey quality, the dominant experience involves months of waiting, broken delivery promises, refund refusals, and accusations of fraudulent conduct. Trust in the brand has eroded sharply, with many customers escalating to banks and consumer protection bodies.
TrustIndex
2.4
NPS Score
-77
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Champion Gearz shows a severely fractured customer experience. Customers who eventually receive their jerseys praise the authentic quality and craftsmanship, but the overwhelming majority describe waiting three to five months past stated timelines, encountering evasive communication, being denied refunds, and in some cases receiving wrong sizes or counterfeit goods. Trust in the brand has collapsed across most touchpoints.
Champion Gearz's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. When orders finally arrive, customers consistently praise jersey quality, authenticity and weight (5.0). However sizing errors, counterfeit accusations, and stickers fading after washes appear repeatedly, dragging confidence in the value proposition down.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2011
They are an absolute ****. I can't believe they haven't been arrested yet. They sell you the product online but never deliver it. When you enquire they say: "your order will be delivered in the next 3 weeks". It's been 9 months and I still dont have my rugby jersey.
1 reviews | Active since Sept 2011
They are an absolute ****. I can't believe they haven't been arrested yet. They sell you the product online but never deliver it. When you enquire they say: "your order will be delivered in the next 3 weeks". It's been 9 months and I still dont have my rugby jersey.
1 reviews | Active since Mar 2025
This guy's I paid them 4 months ago even today I have not received my order and no communication at all from them, DONT GIVE THEM YOUR HARD EARNED MONEY
1 reviews | Active since Mar 2025
This guy's I paid them 4 months ago even today I have not received my order and no communication at all from them, DONT GIVE THEM YOUR HARD EARNED MONEY
1 reviews | Active since Apr 2026
I placed an order for a Manchester United 12/13 Away Jersey on 10 February 2026 (Order #4517) through Champion Gearz. The stated delivery timeframe was 15–20 business days. As of today (late April 2026), I have not received the item, and no valid tracking number has ever been provided. I have followed up multiple times via WhatsApp. Each time, I received different explanations for the delay: * Initially told to expect a tracking number after 15–20 business days * Then told there were delays with their international supplier * Later told the shipment was delayed at customs * Most recently told I should expect delivery “within the next 2 weeks” Despite these updates, there has been no proof of shipment or any proactive communication. At this point, the delay has significantly exceeded the original delivery window, and the lack of tracking or clear timelines is concerning. I have now requested a full refund and will be escalating the matter further if this is not resolved promptly. Based on this experience, I would advise others to proceed with caution, especially if the item is not confirmed to be in local stock.
1 reviews | Active since Apr 2026
I placed an order for a Manchester United 12/13 Away Jersey on 10 February 2026 (Order #4517) through Champion Gearz. The stated delivery timeframe was 15–20 business days. As of today (late April 2026), I have not received the item, and no valid tracking number has ever been provided. I have followed up multiple times via WhatsApp. Each time, I received different explanations for the delay: * Initially told to expect a tracking number after 15–20 business days * Then told there were delays with their international supplier * Later told the shipment was delayed at customs * Most recently told I should expect delivery “within the next 2 weeks” Despite these updates, there has been no proof of shipment or any proactive communication. At this point, the delay has significantly exceeded the original delivery window, and the lack of tracking or clear timelines is concerning. I have now requested a full refund and will be escalating the matter further if this is not resolved promptly. Based on this experience, I would advise others to proceed with caution, especially if the item is not confirmed to be in local stock.
1 reviews | Active since Apr 2026
I am extremely disappointed with my experience with Champion Gearz. I placed an order (#4815) on 12 April and cancelled it within 24 hours (on 13 April) in line with their stated refund policy. Despite this, I have had to chase them across WhatsApp, email, and phone calls just to get a response. Instead of processing my valid cancellation, they: - Delayed responses and sent automated messages - Initially refused to process my refund, claiming “they only saw my cancellation after the refund timeline” (their exact words: “Yes we know our refund policy, but as stated that we saw your cancellation well over the refund timeline”) - Tried to convince me not to cancel rather than actioning my request - Claimed I only qualify for a refund once they receive funds back from their supplier - Provided inconsistent and misleading explanations about their own refund policy - Ignored messages and deleted my comments on social media They are effectively withholding my money (R1,149.95) despite me following their policy correctly within the required timeframe. Their internal delays in reading messages or paying suppliers are not my responsibility as a customer. This has been a frustrating experience marked by poor communication, lack of accountability, and unprofessional conduct. I would strongly caution others before purchasing from this business. I am still awaiting my refund.
1 reviews | Active since Apr 2026
I am extremely disappointed with my experience with Champion Gearz. I placed an order (#4815) on 12 April and cancelled it within 24 hours (on 13 April) in line with their stated refund policy. Despite this, I have had to chase them across WhatsApp, email, and phone calls just to get a response. Instead of processing my valid cancellation, they: - Delayed responses and sent automated messages - Initially refused to process my refund, claiming “they only saw my cancellation after the refund timeline” (their exact words: “Yes we know our refund policy, but as stated that we saw your cancellation well over the refund timeline”) - Tried to convince me not to cancel rather than actioning my request - Claimed I only qualify for a refund once they receive funds back from their supplier - Provided inconsistent and misleading explanations about their own refund policy - Ignored messages and deleted my comments on social media They are effectively withholding my money (R1,149.95) despite me following their policy correctly within the required timeframe. Their internal delays in reading messages or paying suppliers are not my responsibility as a customer. This has been a frustrating experience marked by poor communication, lack of accountability, and unprofessional conduct. I would strongly caution others before purchasing from this business. I am still awaiting my refund.
1 reviews | Active since Apr 2026
If you order from this company do not be in a hurry for your order. The quality is very good. When I contacted them regarding not getting my order quicker they always answered. If they could get the orders quicker them I would change my rating to 4 out of 5 stars.
1 reviews | Active since Apr 2026
If you order from this company do not be in a hurry for your order. The quality is very good. When I contacted them regarding not getting my order quicker they always answered. If they could get the orders quicker them I would change my rating to 4 out of 5 stars.
1 reviews | Active since Apr 2026
I ordered on the 18th of December 2025. Let me tell you, i have not received anything. It maybe on the blockade at the strait of Hormus. If you know what's good for your sanity, DO NOT ORDER FROM THESE GUYS.
1 reviews | Active since Apr 2026
I ordered on the 18th of December 2025. Let me tell you, i have not received anything. It maybe on the blockade at the strait of Hormus. If you know what's good for your sanity, DO NOT ORDER FROM THESE GUYS.
The most common complaint about Champion Gearz, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Communication is described as reactive, evasive, and dismissive (1.6). Customers chase across WhatsApp, email and social media, receive copy-paste replies or thumbs-up emojis, and have comments deleted from social pages. Staff lack accountability or urgency.
Champion Gearz has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 73 reviews in the last 12 months. Hellopeter has tracked Champion Gearz across 125 total reviews. How is the TrustIndex calculated? →
