Council for Debt Collectors
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Council for Debt Collectors
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Paul K
1 reviews | Active since Jan 2020
25 Nov 2025, 16:18
Follow-Up: Still No Response From the Council for Debt Collectors — Critical Issues Remain Ignored
I am posting this follow-up because I have still not received any substantive response from the Council for Debt Collectors (CFDC), despite raising concerns that directly affect consumer protection and mental health nationwide. This matter has been before the Council since 8 August 2025, more than four months, without a clear ruling on the key legal issues. As a mental health activist, I cannot ignore the psychological impact that ******** or wrongful debt-collection practices have on ordinary South Africans. Anxiety, humiliation, fear, and loss of dignity are not abstract ideas, they are real harms suffered daily by consumers who are pursued for debts they may not even owe. The last correspondence I received (30 October 2025) stated: “We are inundated with high volumes of complaints… the matter will be reconsidered during the course of next month.” It is now well past that timeframe, and still no update has been provided. My Son Was Wrongfully Handed Over — Confirmed by Rosebank College Rosebank College formally admitted: “Our standard practice is to ensure that all account payers are regularly informed of their account status and notified prior to any handover to third-party debt collection agencies. We regret that this procedure was not followed in this instance.” This means: ✔ My son was handed over without notice ✔ No communication was issued before his personal data was transferred ✔ The handover violated the college’s own mandatory procedures Yet two different debt-collection companies pursued him based entirely on this faulty and admitted-wrongful instruction. The Council still has not ruled on the legality of this handover or whether the debt collectors acted under a lawful mandate. Two Critical Questions the Council Still Refuses to Answer: 1. Did Concept Recoveries ever receive a lawful mandate directly from Rosebank College? Under Regulation 7(3) and the Code of Conduct, a debt collector may only act with direct, documented authorization from the creditor. The Council has not produced this mandate. Instead, the Council re**** on the idea of “good faith” , a concept that does not appear anywhere in the Debt Collectors Act. 2. Can TADI legally subcontract my son’s account to Concept Recoveries without Rosebank College’s written consent? Section 8(1) of the Act is very clear: Only collectors acting directly for the creditor may collect. If TADI transferred the file without Rosebank’s authorization, this is a major legal breach, and a POPIA concern. The Council has avoided giving a position on this. What section of the Act permits debt collectors to pursue consumers based on unverified or defective instructions? The Act requires: ✔ accuracy ✔ truthfulness ✔ integrity ✔ proper handling of disputes But it does not authorize: ❌ collection without mandate verification ❌ reliance on “good faith” instead of documentation ❌ sending personal data between collectors without consent If this becomes accepted practice, every consumer in South Africa is at risk. Why This Matters — From a Mental Health Perspective As someone who advocates for mental health, I must highlight: - Wrongful debt collection causes anxiety, panic, shame, stress, and sleep disturbances - Youth and vulnerable individuals are especially harmed - Families experience significant emotional fallout - Many simply pay out of fear, even when the debt is incorrect When regulators fail to enforce mandate requirements, debt collectors can: • Harass the wrong person • Contact family members • Share personal data ********ly • Make repeated “collection attempts” even where the creditor was at fault This is not a technical issue, it is a human one. Public Request for Immediate Clarification The Council must answer: - Did Concept Recoveries ever receive a mandate directly from Rosebank College? - If not — is secondary collection without creditor authorization legal? - What section of the Act authorizes “good faith” collection without verification? - Why has this matter been pending since 8 August 2025 without a ruling? - How is the public protected when creditors wrongfully hand over consumers to debt collectors? Until these are answered, this matter cannot be considered resolved. Conclusion A transparent regulator builds trust. A silent regulator damages it. I remain committed to escalating this through: ✔ Information Regulator (POPIA) ✔ Public Protector ✔ Parliamentary Portfolio Committee This is no longer just about my son, it is about every South African’s right to fair, lawful, and psychologically safe debt collection practices.
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Paul K
1 reviews | Active since Jan 2020
25 Nov 2025, 16:18
Follow-Up: Still No Response From the Council for Debt Collectors — Critical Issues Remain Ignored
I am posting this follow-up because I have still not received any substantive response from the Council for Debt Collectors (CFDC), despite raising concerns that directly affect consumer protection and mental health nationwide. This matter has been before the Council since 8 August 2025, more than four months, without a clear ruling on the key legal issues. As a mental health activist, I cannot ignore the psychological impact that ******** or wrongful debt-collection practices have on ordinary South Africans. Anxiety, humiliation, fear, and loss of dignity are not abstract ideas, they are real harms suffered daily by consumers who are pursued for debts they may not even owe. The last correspondence I received (30 October 2025) stated: “We are inundated with high volumes of complaints… the matter will be reconsidered during the course of next month.” It is now well past that timeframe, and still no update has been provided. My Son Was Wrongfully Handed Over — Confirmed by Rosebank College Rosebank College formally admitted: “Our standard practice is to ensure that all account payers are regularly informed of their account status and notified prior to any handover to third-party debt collection agencies. We regret that this procedure was not followed in this instance.” This means: ✔ My son was handed over without notice ✔ No communication was issued before his personal data was transferred ✔ The handover violated the college’s own mandatory procedures Yet two different debt-collection companies pursued him based entirely on this faulty and admitted-wrongful instruction. The Council still has not ruled on the legality of this handover or whether the debt collectors acted under a lawful mandate. Two Critical Questions the Council Still Refuses to Answer: 1. Did Concept Recoveries ever receive a lawful mandate directly from Rosebank College? Under Regulation 7(3) and the Code of Conduct, a debt collector may only act with direct, documented authorization from the creditor. The Council has not produced this mandate. Instead, the Council re**** on the idea of “good faith” , a concept that does not appear anywhere in the Debt Collectors Act. 2. Can TADI legally subcontract my son’s account to Concept Recoveries without Rosebank College’s written consent? Section 8(1) of the Act is very clear: Only collectors acting directly for the creditor may collect. If TADI transferred the file without Rosebank’s authorization, this is a major legal breach, and a POPIA concern. The Council has avoided giving a position on this. What section of the Act permits debt collectors to pursue consumers based on unverified or defective instructions? The Act requires: ✔ accuracy ✔ truthfulness ✔ integrity ✔ proper handling of disputes But it does not authorize: ❌ collection without mandate verification ❌ reliance on “good faith” instead of documentation ❌ sending personal data between collectors without consent If this becomes accepted practice, every consumer in South Africa is at risk. Why This Matters — From a Mental Health Perspective As someone who advocates for mental health, I must highlight: - Wrongful debt collection causes anxiety, panic, shame, stress, and sleep disturbances - Youth and vulnerable individuals are especially harmed - Families experience significant emotional fallout - Many simply pay out of fear, even when the debt is incorrect When regulators fail to enforce mandate requirements, debt collectors can: • Harass the wrong person • Contact family members • Share personal data ********ly • Make repeated “collection attempts” even where the creditor was at fault This is not a technical issue, it is a human one. Public Request for Immediate Clarification The Council must answer: - Did Concept Recoveries ever receive a mandate directly from Rosebank College? - If not — is secondary collection without creditor authorization legal? - What section of the Act authorizes “good faith” collection without verification? - Why has this matter been pending since 8 August 2025 without a ruling? - How is the public protected when creditors wrongfully hand over consumers to debt collectors? Until these are answered, this matter cannot be considered resolved. Conclusion A transparent regulator builds trust. A silent regulator damages it. I remain committed to escalating this through: ✔ Information Regulator (POPIA) ✔ Public Protector ✔ Parliamentary Portfolio Committee This is no longer just about my son, it is about every South African’s right to fair, lawful, and psychologically safe debt collection practices.
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Peter M
1 reviews | Active since Jan 2020
10 Mar 2025, 08:57
Service Excellency
I have pleasant first encounter with both, Advocate Mokondo and Advocate Guildenhuys, and we are extremely pleased in the matter in which they dealt with our issues, and satisfactorily resolved it. As we often think that other organisations are bigger than the ordinary man on the street, their impartiality and fairness, overwrite that, and prove that in their organisation everyone is equal irrespective of size and stature. We applaud your efficiency.
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Peter M
1 reviews | Active since Jan 2020
10 Mar 2025, 08:57
Service Excellency
I have pleasant first encounter with both, Advocate Mokondo and Advocate Guildenhuys, and we are extremely pleased in the matter in which they dealt with our issues, and satisfactorily resolved it. As we often think that other organisations are bigger than the ordinary man on the street, their impartiality and fairness, overwrite that, and prove that in their organisation everyone is equal irrespective of size and stature. We applaud your efficiency.
0
Replies (0)HM
Hendrick M
1 reviews | Active since Jan 2020
27 Sept 2024, 11:23
Useless council for the debt collectors
The last three months after we have been ****** by a debt collector whom I may not name here due to his know ******** activities. We were advised to contact the council for debt collectors for a recourse. Wow! What a waste of time! We made contact and provided all the evidence and it was established that the debt collector was indeed registered with them. The funny thing is that upon registering our complaint, the debtor told us that we are wasting our time as the council is useless and compromised and nothing will happen to him. Well at the time I thought this was not true. After a month without any response from the council despite regulation 7(5) that the turn around will be about five days. The consultant named Joseph when asked about progress, told us that he decided to extend the time for the debtor to respond with another two weeks. Well since they say patience is virtue, after two weeks he told us that if we are not happy with the time they are taking we must look for someone else. Well this is like a legal wise lawyer telling someone who can’t afford a lawyer to look somewhere else. Be that as it may, we preserved and every week we find out. He now ignores our emails. Well I can tell you that if you are using the debt collectors and they do their job you are very lucky otherwise the watch dog is useless don’t even bother contacting them. We still wait while the debt collector under their watch continues to **** other innocent clients out there. Our defence case number with the council: Task 69205/2024
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Hendrick M
1 reviews | Active since Jan 2020
27 Sept 2024, 11:23
Useless council for the debt collectors
The last three months after we have been ****** by a debt collector whom I may not name here due to his know ******** activities. We were advised to contact the council for debt collectors for a recourse. Wow! What a waste of time! We made contact and provided all the evidence and it was established that the debt collector was indeed registered with them. The funny thing is that upon registering our complaint, the debtor told us that we are wasting our time as the council is useless and compromised and nothing will happen to him. Well at the time I thought this was not true. After a month without any response from the council despite regulation 7(5) that the turn around will be about five days. The consultant named Joseph when asked about progress, told us that he decided to extend the time for the debtor to respond with another two weeks. Well since they say patience is virtue, after two weeks he told us that if we are not happy with the time they are taking we must look for someone else. Well this is like a legal wise lawyer telling someone who can’t afford a lawyer to look somewhere else. Be that as it may, we preserved and every week we find out. He now ignores our emails. Well I can tell you that if you are using the debt collectors and they do their job you are very lucky otherwise the watch dog is useless don’t even bother contacting them. We still wait while the debt collector under their watch continues to **** other innocent clients out there. Our defence case number with the council: Task 69205/2024
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Replies (0)KM
KitchenDj M
1 reviews | Active since Jan 2020
17 Nov 2022, 12:30
Excellent service
Thank you for resolving my settled debt with VVM, now I received proof of settlement letter. Hope you help others to clear their names from these crook debt collectors who lie to us. Thanks again Joseph Mokondo of Council for debt Collectors. From: Zwelithini Mabala
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KitchenDj M
1 reviews | Active since Jan 2020
17 Nov 2022, 12:30
Excellent service
Thank you for resolving my settled debt with VVM, now I received proof of settlement letter. Hope you help others to clear their names from these crook debt collectors who lie to us. Thanks again Joseph Mokondo of Council for debt Collectors. From: Zwelithini Mabala
0
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Rolanda J
1 reviews | Active since Jan 2020
5 Aug 2022, 04:29
Debt Collectors Council
Good morning, I am seeking urgent assistance from the Debt Collectors Council. I have been placed unfairly under debt review for both my deceased parents outstanding account without my knowledge/consent, without any paperwork signed or agreed.
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Rolanda J
1 reviews | Active since Jan 2020
5 Aug 2022, 04:29
Debt Collectors Council
Good morning, I am seeking urgent assistance from the Debt Collectors Council. I have been placed unfairly under debt review for both my deceased parents outstanding account without my knowledge/consent, without any paperwork signed or agreed.
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Duduzile M
1 reviews | Active since Jan 2020
6 Oct 2021, 12:09
Pathetic conduct and incompetent.
I lodged a complaint against MBD Legal Collections and was assisted by Thys Gildenhuys. Though I received a letter confirming the account was closed, MBD never updated my info with the relevant credit bureaus (even after informing them that I'm having problems with CompuScan in particular is refusing to update my information with the letter I have provided them with). I'm still listed as owing on CompuScan and TransUnion. My concern (which I even raise with Mr. Gildenhuys) is he closed the task without it been resolved. Even today he has decided to ignore my mail. I'm honestly ashamed to even call what he did a service, because even in our interactions he didn't find any fault with MBD, yet my initial concern is still not addressed. I guess big companies will always be favoured even by the people who are supposed to be lawful in their dealings. Still today I still have an MBD account showing on my profile, yet they get protected by the law.
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Duduzile M
1 reviews | Active since Jan 2020
6 Oct 2021, 12:09
Pathetic conduct and incompetent.
I lodged a complaint against MBD Legal Collections and was assisted by Thys Gildenhuys. Though I received a letter confirming the account was closed, MBD never updated my info with the relevant credit bureaus (even after informing them that I'm having problems with CompuScan in particular is refusing to update my information with the letter I have provided them with). I'm still listed as owing on CompuScan and TransUnion. My concern (which I even raise with Mr. Gildenhuys) is he closed the task without it been resolved. Even today he has decided to ignore my mail. I'm honestly ashamed to even call what he did a service, because even in our interactions he didn't find any fault with MBD, yet my initial concern is still not addressed. I guess big companies will always be favoured even by the people who are supposed to be lawful in their dealings. Still today I still have an MBD account showing on my profile, yet they get protected by the law.
0
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