Dennis Mowers (Pty) Ltd
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Jun '25 - May '26
Dennis Mowers (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Dennis Mowers (Pty) Ltd across 5 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The worst service ever. I bought 2 machines from them a while ago, and brought them in for a service. I was quoted 2-3 weeks. 4 weeks later the one machine was "Uneconomical" to fix and I bought a new one. They said they will give me the old one back - Up to now they did not. 15 weeks later the other machine that WAS in a working condition is still not "fixed". I have been phoning regularly, and the manager would have called me 3 times already, but up to now NOTHING. I cannot recommend these guys, not even to my worst enemy.
1 reviews | Active since Jan 2020
The worst service ever. I bought 2 machines from them a while ago, and brought them in for a service. I was quoted 2-3 weeks. 4 weeks later the one machine was "Uneconomical" to fix and I bought a new one. They said they will give me the old one back - Up to now they did not. 15 weeks later the other machine that WAS in a working condition is still not "fixed". I have been phoning regularly, and the manager would have called me 3 times already, but up to now NOTHING. I cannot recommend these guys, not even to my worst enemy.
1 reviews | Active since Jan 2020
Extremely poor service from this company. I booked in my brush cutter for repairs on 5 February 2024. On the 5th March 2024 they notified me that it ready however after payment and during collection test it was found out that the problem it was booked in for was not repaired. I made numerous follow ups telephonically (all yielded nothing except a promise to call back which they never did). On 28 March 2024 I requested for a refund and provided banking details - Denise indicated that it will take 10 working days for the money to reflect in my account. As usual, we are past 10 days, they have neither refunded me nor returned my machine.
1 reviews | Active since Jan 2020
Extremely poor service from this company. I booked in my brush cutter for repairs on 5 February 2024. On the 5th March 2024 they notified me that it ready however after payment and during collection test it was found out that the problem it was booked in for was not repaired. I made numerous follow ups telephonically (all yielded nothing except a promise to call back which they never did). On 28 March 2024 I requested for a refund and provided banking details - Denise indicated that it will take 10 working days for the money to reflect in my account. As usual, we are past 10 days, they have neither refunded me nor returned my machine.
1 reviews | Active since Jan 2020
I bought a bush cutter from Dennis Mowers in Pretoria! What sets them apart? Unlike other places, they don't just sell equipment; they assemble and test it before you leave... and they service equipment too. The staff was super helpful, both on the phone and in-store. They guided me through the options, showcasing what they had on display. I hope this #BlackFriday Dennis Mowers experience is the first of many excellent encounters, setting new standards for quality and service.
1 reviews | Active since Jan 2020
I bought a bush cutter from Dennis Mowers in Pretoria! What sets them apart? Unlike other places, they don't just sell equipment; they assemble and test it before you leave... and they service equipment too. The staff was super helpful, both on the phone and in-store. They guided me through the options, showcasing what they had on display. I hope this #BlackFriday Dennis Mowers experience is the first of many excellent encounters, setting new standards for quality and service.
1 reviews | Active since Jan 2020
Dennis Mowers Centurion. Yesterday I purchased a new Power Pro 82.4cc backpack blower from Dennis Mowers in Centurion. What a superb and powerful machine for the leaf blowing job. However, after using is for 15 minutes at 30% of the blow rate, the engine is new so I have to run it in slowly, it failed to start again. I phoned Dennis Mowers, Satah answered the phone, I was angry, he apologised profusely and requested me to bring the blower in. When I got there this morning I met with Mr Pieter Delarey, the Manger of Dennis Mowers Centurion. After apologising for the inconvenience, he presented me with another same brand new blower, but said "I first need to establish the problem on the other blower so I do not send you home with the same problem". After literally 2 minutes they discovered that the spark plug had a hairline crack and would not function when the accelerated spark was required. The spark plug was damaged in the factory and he removed the factory spark plug from the replacement new machine and replaced it with the best in the industry - a NGK plug. In the meantime I received coffee and Ms Elize de Wet who sold the machine to me, presented me with a fuel measuring can for free. Long story to say customer service in any business starts at the top and then filters down - the assistance I got from Mr Delarey was, no arguments we will ensure that you have a trouble free and pleasurable experience and Ms De Wet was backing this policy up. Mr Satah who received my angry call the day before was wonderful - he has s****s to deal with an angry customer that needed a calm down. David the technician in the service centre went out of his way to assist me in whatever I needed. This company sets client service standards globally - I recommend that other companies the world over come and learn from Dennis Mowers in Centurion. Thank you Dennis Mowers. Dr Chris Streeter
1 reviews | Active since Jan 2020
Dennis Mowers Centurion. Yesterday I purchased a new Power Pro 82.4cc backpack blower from Dennis Mowers in Centurion. What a superb and powerful machine for the leaf blowing job. However, after using is for 15 minutes at 30% of the blow rate, the engine is new so I have to run it in slowly, it failed to start again. I phoned Dennis Mowers, Satah answered the phone, I was angry, he apologised profusely and requested me to bring the blower in. When I got there this morning I met with Mr Pieter Delarey, the Manger of Dennis Mowers Centurion. After apologising for the inconvenience, he presented me with another same brand new blower, but said "I first need to establish the problem on the other blower so I do not send you home with the same problem". After literally 2 minutes they discovered that the spark plug had a hairline crack and would not function when the accelerated spark was required. The spark plug was damaged in the factory and he removed the factory spark plug from the replacement new machine and replaced it with the best in the industry - a NGK plug. In the meantime I received coffee and Ms Elize de Wet who sold the machine to me, presented me with a fuel measuring can for free. Long story to say customer service in any business starts at the top and then filters down - the assistance I got from Mr Delarey was, no arguments we will ensure that you have a trouble free and pleasurable experience and Ms De Wet was backing this policy up. Mr Satah who received my angry call the day before was wonderful - he has s****s to deal with an angry customer that needed a calm down. David the technician in the service centre went out of his way to assist me in whatever I needed. This company sets client service standards globally - I recommend that other companies the world over come and learn from Dennis Mowers in Centurion. Thank you Dennis Mowers. Dr Chris Streeter
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