D
DINEPLAN
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
Frequently Asked Questions About DINEPLAN
DINEPLAN has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked DINEPLAN across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesP
shannon P
1 reviews | Active since Jan 2020
4 Nov 2025, 10:44
Dineplan making business' pay and now the customers too!
I would have contacted Dineplan directly if they had a platform for customer care but they don't. The fact customers now have to pay an extra R10 fee is another exploitation of how people try to make money where ever they can. Business' are already paying Dineplan's fee to showcase their restaurants- now the customers are paying too. Chances are you won't feel the shame though.
Helpful (0)
|Replies (0)sP
shannon P
1 reviews | Active since Jan 2020
4 Nov 2025, 10:44
Dineplan making business' pay and now the customers too!
I would have contacted Dineplan directly if they had a platform for customer care but they don't. The fact customers now have to pay an extra R10 fee is another exploitation of how people try to make money where ever they can. Business' are already paying Dineplan's fee to showcase their restaurants- now the customers are paying too. Chances are you won't feel the shame though.
0
Replies (0)RW
Roger W
1 reviews | Active since Jan 2020
2 Mar 2025, 18:46
Highly Embarresed - Could not redeem voucher at Tyler's Umdloti
We received a Dineplan Voucher and after researching and booking via the Dineplan App at a Restaurant listed as a participating which was Tyler's Umdloti, We were extremely disappointed and embarrassed that when it came to paying the Bill, The Restaurant did not accept the Voucher, this after checking in with the Restaurant on 2 separate occasions as well as the Waitress prior to us ordering
Helpful (0)
|Replies (0)RW
Roger W
1 reviews | Active since Jan 2020
2 Mar 2025, 18:46
Highly Embarresed - Could not redeem voucher at Tyler's Umdloti
We received a Dineplan Voucher and after researching and booking via the Dineplan App at a Restaurant listed as a participating which was Tyler's Umdloti, We were extremely disappointed and embarrassed that when it came to paying the Bill, The Restaurant did not accept the Voucher, this after checking in with the Restaurant on 2 separate occasions as well as the Waitress prior to us ordering
0
Replies (0)HW
MW
Michael W
1 reviews | Active since Jan 2020
20 May 2024, 11:05
Dubious business practices by Dineplan and Wolfgat Restaurant in Paternoster
<div>I reserved a table for 4 people at Wolfgat Restaurant in Paternoster via the Dineplan app on February 9. Dineplan deducted R5,000.00 from my credit card to confirm the reservation. On April 5, I canceled the reservation for April 13. According to the cancellation policy, the full amount will be refunded if canceled more than 72 hours in advance. I canceled 8 days or 192 hours before, which was earlier than necessary. The refund to my debit card was not possible as the number had changed in the meantime. I therefore submitted a Proof of Account through my bank on April 30. Today is May 20th and I have been waiting in vain for the refund since April 5th - so more than 6 weeks have passed. I therefore urgently warn every user of this app and every guest of Wolfgat Deposit to pay. Dineplan is debiting money on behalf of the restaurants without taking responsibility for refunds. ++++++ from Dineplan has tried to resolve the matter without success. If the money is not in my account by May 22, I will instruct a lawyer.</div>
Helpful (0)
|Replies (0)MW
Michael W
1 reviews | Active since Jan 2020
20 May 2024, 11:05
Dubious business practices by Dineplan and Wolfgat Restaurant in Paternoster
<div>I reserved a table for 4 people at Wolfgat Restaurant in Paternoster via the Dineplan app on February 9. Dineplan deducted R5,000.00 from my credit card to confirm the reservation. On April 5, I canceled the reservation for April 13. According to the cancellation policy, the full amount will be refunded if canceled more than 72 hours in advance. I canceled 8 days or 192 hours before, which was earlier than necessary. The refund to my debit card was not possible as the number had changed in the meantime. I therefore submitted a Proof of Account through my bank on April 30. Today is May 20th and I have been waiting in vain for the refund since April 5th - so more than 6 weeks have passed. I therefore urgently warn every user of this app and every guest of Wolfgat Deposit to pay. Dineplan is debiting money on behalf of the restaurants without taking responsibility for refunds. ++++++ from Dineplan has tried to resolve the matter without success. If the money is not in my account by May 22, I will instruct a lawyer.</div>
0
Replies (0)K
K.Thotaram
1 reviews | Active since Jan 2020
10 Jul 2023, 09:06
By Cameron quick and...
By Cameron quick and fast
Helpful (0)
|Replies (0)K
K.Thotaram
1 reviews | Active since Jan 2020
10 Jul 2023, 09:06
By Cameron quick and...
By Cameron quick and fast
0
Replies (0)PM
Pamela M
1 reviews | Active since Jan 2020
2 Dec 2020, 12:24
One Plan Mr Denzil Govender.
I've been dealing with Mr Denzil Govender at hospital admissions & what a complete pleasure. He gave easy understandable instructions of the required information. Denzil a personal thank you for you kindness & professionalism.
Helpful (0)
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Pamela M
1 reviews | Active since Jan 2020
2 Dec 2020, 12:24
One Plan Mr Denzil Govender.
I've been dealing with Mr Denzil Govender at hospital admissions & what a complete pleasure. He gave easy understandable instructions of the required information. Denzil a personal thank you for you kindness & professionalism.
0
Replies (0)MG
MARK G
1 reviews | Active since Jan 2020
4 Aug 2020, 11:09
DINEPLAN SERVICE
In an experience of shrinking violets, where banks, the government and many suppliers have abandoned us to our own devices, this company has applied their talents to making trade possible, wherever possible and not interdicted by our thoughtless politicians. At no cost to us, they have changed reservation systems to online ordering, they have cut their fees by 75%, and continue to refine their offering to enhance our ability to survive. Also worth noting that they are especially patient with those of us that are not online literate. I shudder to think where we might be without their expertise and "can DO" attitude. Thanks guys
Helpful (0)
|Replies (0)MG
MARK G
1 reviews | Active since Jan 2020
4 Aug 2020, 11:09
DINEPLAN SERVICE
In an experience of shrinking violets, where banks, the government and many suppliers have abandoned us to our own devices, this company has applied their talents to making trade possible, wherever possible and not interdicted by our thoughtless politicians. At no cost to us, they have changed reservation systems to online ordering, they have cut their fees by 75%, and continue to refine their offering to enhance our ability to survive. Also worth noting that they are especially patient with those of us that are not online literate. I shudder to think where we might be without their expertise and "can DO" attitude. Thanks guys
0
Replies (0)