EF
Excel Finance
Unclaimed Business
EF
Excel Finance
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Excel Finance
Excel Finance has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Excel Finance across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAB
Anel B
1 reviews | Active since Jan 2020
10 Sept 2024, 14:44
Over Promise and Never Deliver
Excel Finance never give feedback when they promise to phone you back. I was promised in writing that if I move over to Excel Finance my debt review will be resolved within 9 months. I joined September 2023 and already had issues with one of my creditors from November 2023. I kept on asking why the creditor was behind and either did not get a response to my question or told issue was handled. I lived for June 2024 as I believed the strict I was caught in by another company would be lifted and I could start making my dreams come true. June came and nobody of the company even acknowledge my concerns or my questions around when I will be getting my clearance certificates. July came and gone and also no feedback from Excel Finance. I pulled my credit report and realized that my credit score was affected because of the arrears at the one creditor (I have been asking about from November 2023) and the debt review flag was not lifted. I sent email to Excel Finance and got a rather watered down response that my issues are being looked at. I forwarded another email and WhatsApp messages to Excel requesting a senior manager to phone me. Saturday 7 September 2024 I got a phone call from a Call Agent wanting to sell me the Excel Finance product and how it would benefit from me. I asked the call agent to transfer me to a senior manager and I spoke to a gentlemen called Richard - that I truly believe is the same guy that has been dodging me from November last year. He told me that there was no promises made for 9 months and I send him all the proof of the conversation I had with the agent when I joined in September 2023 and where on many times during the gathering of information, I got the confirmation that my contract is only for 9 months. I have the full conversation copied and saved as well as all the conversations I had with the team. Richard promised to phone me back on Monday, 9 September 2024 and then when I followed up yesterday, I was told "Good day, Ma'am. As promised you will receive feedback tomorrow. Thank you." It is now 16:41 on Tuesday, 10 September 2024 and I am reaching out to all people that might be thinking of joining this company - stay away as they over promise and never deliver. Regards, Anel
Helpful (0)
|Replies (0)AB
Anel B
1 reviews | Active since Jan 2020
10 Sept 2024, 14:44
Over Promise and Never Deliver
Excel Finance never give feedback when they promise to phone you back. I was promised in writing that if I move over to Excel Finance my debt review will be resolved within 9 months. I joined September 2023 and already had issues with one of my creditors from November 2023. I kept on asking why the creditor was behind and either did not get a response to my question or told issue was handled. I lived for June 2024 as I believed the strict I was caught in by another company would be lifted and I could start making my dreams come true. June came and nobody of the company even acknowledge my concerns or my questions around when I will be getting my clearance certificates. July came and gone and also no feedback from Excel Finance. I pulled my credit report and realized that my credit score was affected because of the arrears at the one creditor (I have been asking about from November 2023) and the debt review flag was not lifted. I sent email to Excel Finance and got a rather watered down response that my issues are being looked at. I forwarded another email and WhatsApp messages to Excel requesting a senior manager to phone me. Saturday 7 September 2024 I got a phone call from a Call Agent wanting to sell me the Excel Finance product and how it would benefit from me. I asked the call agent to transfer me to a senior manager and I spoke to a gentlemen called Richard - that I truly believe is the same guy that has been dodging me from November last year. He told me that there was no promises made for 9 months and I send him all the proof of the conversation I had with the agent when I joined in September 2023 and where on many times during the gathering of information, I got the confirmation that my contract is only for 9 months. I have the full conversation copied and saved as well as all the conversations I had with the team. Richard promised to phone me back on Monday, 9 September 2024 and then when I followed up yesterday, I was told "Good day, Ma'am. As promised you will receive feedback tomorrow. Thank you." It is now 16:41 on Tuesday, 10 September 2024 and I am reaching out to all people that might be thinking of joining this company - stay away as they over promise and never deliver. Regards, Anel
0
Replies (0)JV
Janine V
1 reviews | Active since Jan 2020
6 Sept 2023, 11:23
DO NOT USE THIS COMPANY!!!!!!!!!
I Joined them in April 2023. All was well, Creditors were quiet. After 3 months of no payment to creditors i started getting calls. The communication from Exell is horrible. They always promise call back without any solutions to problems.Mongezeleli could never foward me the emails from creditors. I now am in the process of my vehicle being repossessed due to their **** service.!!!!!!! I am deeply hurt and feel ****med. OH and to top it all, when I phoned this morning to speak to him they told me he doesn't work there anymore. Left yesterday!!!! Everyone is in a meeting.
Helpful (0)
|Replies (0)JV
Janine V
1 reviews | Active since Jan 2020
6 Sept 2023, 11:23
DO NOT USE THIS COMPANY!!!!!!!!!
I Joined them in April 2023. All was well, Creditors were quiet. After 3 months of no payment to creditors i started getting calls. The communication from Exell is horrible. They always promise call back without any solutions to problems.Mongezeleli could never foward me the emails from creditors. I now am in the process of my vehicle being repossessed due to their **** service.!!!!!!! I am deeply hurt and feel ****med. OH and to top it all, when I phoned this morning to speak to him they told me he doesn't work there anymore. Left yesterday!!!! Everyone is in a meeting.
0
Replies (0)NE
Nazim E
1 reviews | Active since Jan 2020
1 Jun 2023, 06:06
Exel Fianace - DC company
Exel Finance is a Debt Review Company, that makes these huge claims of how they assist consumers in clearing their name, which is not true, they are a CPT based company , I have been continuosly calling to follow up on my application, The consultant that has been allocated to my Application by the name of Mongezeleli and his manager who has assigned him is John, When you question Mongeleli the only thing he mostly communicates that he will get John to call you , and so called John is in meetings , i have sent numerous email still no response, they also supply you with Certificate of Balance and proposal, but on my bond proposal the Bank name does not appear just details of my account and what i should be paying , this is not kosher , there is no transparency The consultant that they have are incompentent and managers make these claims that they are bust sorting these applications out are also not been honest and transparent. Please be careful , as yet do not make contact with all your creditors, as I have experienced this first hand , and brought this to Mongezelili attention , he cannot answer me , it feels that you been a client you cannot question them. Stay away from Exel Finance , as they do not seem professional
Helpful (0)
|Replies (0)NE
Nazim E
1 reviews | Active since Jan 2020
1 Jun 2023, 06:06
Exel Fianace - DC company
Exel Finance is a Debt Review Company, that makes these huge claims of how they assist consumers in clearing their name, which is not true, they are a CPT based company , I have been continuosly calling to follow up on my application, The consultant that has been allocated to my Application by the name of Mongezeleli and his manager who has assigned him is John, When you question Mongeleli the only thing he mostly communicates that he will get John to call you , and so called John is in meetings , i have sent numerous email still no response, they also supply you with Certificate of Balance and proposal, but on my bond proposal the Bank name does not appear just details of my account and what i should be paying , this is not kosher , there is no transparency The consultant that they have are incompentent and managers make these claims that they are bust sorting these applications out are also not been honest and transparent. Please be careful , as yet do not make contact with all your creditors, as I have experienced this first hand , and brought this to Mongezelili attention , he cannot answer me , it feels that you been a client you cannot question them. Stay away from Exel Finance , as they do not seem professional
0
Replies (0)FS
Farishta S
1 reviews | Active since Jan 2020
17 May 2023, 17:26
Cold Calling after business hours
Please stop cold calling people after 5pm. This is ridiculous. Please remove me from your database.
Helpful (0)
|Replies (0)FS
Farishta S
1 reviews | Active since Jan 2020
17 May 2023, 17:26
Cold Calling after business hours
Please stop cold calling people after 5pm. This is ridiculous. Please remove me from your database.
0
Replies (0)CM
Collen M
1 reviews | Active since Jan 2020
29 Mar 2023, 05:12
Exel Finance
I will just copy an email I sent to these people and they never assisted me at all their consultant seemed like he was just picked from the street without having an idea ofwhat he is going to do Morning Kaycee This Collen Mokgolela, yesterday we spoke on the phone. My concern is that since I joined Exel Finance from May 2022 until now, I have few issues which doesn't sit well with me. My initial reason to join you was that I was placed into a debt review program by a company known as OMNICO of which i didn't understand many issues about the program itself and in realization to that fact I pulled out not knowing that my name has been put under debt review. And all this happened when my creditor phoned me and informed me that my premiums were not paid in discovering I phoned them and none of those whom I spoke to were able to explain what was really happening. My reason to join you guys was explicitly explained that I wanted my name to be removed from being under debt counseling. As we speak that has not being cartered for thus far its the seventh 7th month now and I haven't been given a valid reason why is it like this. I asked about my credit score report I was not given that, the principal debt of my MFC account on how it has been handled in terms of NCR acts to reduced interests which are *******ly added to the account by the creditor I was not helped in that regard. The distribution statements which I have paid right through the passed months I don't receive of them unless I have requested them. I therefore demand that all that is mentioned above which is a clear indication of an unfair treatment as a consumer and your client should be rectified. Regards CT MOKGOLELA No positive response I received to date. To top it off, when I called phoned NCR I was told that their registered name is different.
Helpful (0)
|Replies (0)CM
Collen M
1 reviews | Active since Jan 2020
29 Mar 2023, 05:12
Exel Finance
I will just copy an email I sent to these people and they never assisted me at all their consultant seemed like he was just picked from the street without having an idea ofwhat he is going to do Morning Kaycee This Collen Mokgolela, yesterday we spoke on the phone. My concern is that since I joined Exel Finance from May 2022 until now, I have few issues which doesn't sit well with me. My initial reason to join you was that I was placed into a debt review program by a company known as OMNICO of which i didn't understand many issues about the program itself and in realization to that fact I pulled out not knowing that my name has been put under debt review. And all this happened when my creditor phoned me and informed me that my premiums were not paid in discovering I phoned them and none of those whom I spoke to were able to explain what was really happening. My reason to join you guys was explicitly explained that I wanted my name to be removed from being under debt counseling. As we speak that has not being cartered for thus far its the seventh 7th month now and I haven't been given a valid reason why is it like this. I asked about my credit score report I was not given that, the principal debt of my MFC account on how it has been handled in terms of NCR acts to reduced interests which are *******ly added to the account by the creditor I was not helped in that regard. The distribution statements which I have paid right through the passed months I don't receive of them unless I have requested them. I therefore demand that all that is mentioned above which is a clear indication of an unfair treatment as a consumer and your client should be rectified. Regards CT MOKGOLELA No positive response I received to date. To top it off, when I called phoned NCR I was told that their registered name is different.
0
Replies (0)SN
Selina N
1 reviews | Active since Jan 2020
2 Dec 2020, 07:22
Loans Fraudsters
Excel Finance, offering loans to all individuals,blacklisted and organisations.Their services not approved by NCR and Credit Ombudsman because upfront payment required. After receiving the fund story change into is unsecured loans. Why not stated from the beginning? They are fraudsters hiding in the name of giving loans.
Helpful (0)
|Replies (0)SN
Selina N
1 reviews | Active since Jan 2020
2 Dec 2020, 07:22
Loans Fraudsters
Excel Finance, offering loans to all individuals,blacklisted and organisations.Their services not approved by NCR and Credit Ombudsman because upfront payment required. After receiving the fund story change into is unsecured loans. Why not stated from the beginning? They are fraudsters hiding in the name of giving loans.
0
Replies (0)