FV
FAW Vehicle Manufacturers SA (Pty) Ltd
Claimed Business
FV
FAW Vehicle Manufacturers SA (Pty) Ltd
Claimed Business
0 Reviews (last 12 months)
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in Automotive
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Used this business recently? Share your experience to help others decide.
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Precious M
1 reviews | Active since Jan 2020
7 Sept 2024, 10:14
Battery that's under warranty burst and FAW refusing to replace
I bought a 2024 FAW truck at Mbombela in July, the warranty was registered on 27 July 2024. On the 5th of September the battery burst while the truck was in motion. I called FAW Mbombela and they arranged with FAW Tzaneen to attend the truck. A temporal battery was fitted to the truck around 11pm and taken to the workshop, I was informed that the new battery will be fitted in the morning. On 6th September when I made a follow up, I was told that they are busy investigating since according to their system the truck was registered in 2022, the dealership at Mbombela provided proof that it was 2024.then they changed the tune by saying the battery's warranty has lapsed. I called the dealership and was told to contact Trudy, after communicating with her she referred me to Michelle who told me that everything will be sorted on the 7th since the truck is still under warranty. On the other hand FAW Tzaneen is also informing me that the battery will be ready on the 12th of September which I found it disturbing since the truck is used for commercial purposes meaning I'll be stuck for the next few days. After making a follow up with Michelle on the 7th, she cited that the battery that was fitted in the truck is a Chinese battery and not covered under warranty. My question is, did the dealership corn me by selling quantity instead of quality, how is it my fault and why am I expected to pay R6300 for the new battery while the truck is new and under warranty??? I am very disappointed with FAW I fee like they played me and being *****, zero ethics, zero accountability, zero transparency. I have to deal with this kind of service for the whole 5 years.
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Precious M
1 reviews | Active since Jan 2020
7 Sept 2024, 10:14
Battery that's under warranty burst and FAW refusing to replace
I bought a 2024 FAW truck at Mbombela in July, the warranty was registered on 27 July 2024. On the 5th of September the battery burst while the truck was in motion. I called FAW Mbombela and they arranged with FAW Tzaneen to attend the truck. A temporal battery was fitted to the truck around 11pm and taken to the workshop, I was informed that the new battery will be fitted in the morning. On 6th September when I made a follow up, I was told that they are busy investigating since according to their system the truck was registered in 2022, the dealership at Mbombela provided proof that it was 2024.then they changed the tune by saying the battery's warranty has lapsed. I called the dealership and was told to contact Trudy, after communicating with her she referred me to Michelle who told me that everything will be sorted on the 7th since the truck is still under warranty. On the other hand FAW Tzaneen is also informing me that the battery will be ready on the 12th of September which I found it disturbing since the truck is used for commercial purposes meaning I'll be stuck for the next few days. After making a follow up with Michelle on the 7th, she cited that the battery that was fitted in the truck is a Chinese battery and not covered under warranty. My question is, did the dealership corn me by selling quantity instead of quality, how is it my fault and why am I expected to pay R6300 for the new battery while the truck is new and under warranty??? I am very disappointed with FAW I fee like they played me and being *****, zero ethics, zero accountability, zero transparency. I have to deal with this kind of service for the whole 5 years.
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Pierre S
1 reviews | Active since Jan 2020
21 Apr 2023, 16:16
FAW CAPE TOWN POOR SERVICE
FAW 8.140, 17 000km , roll-back. Nuut gekoop 1.5 jaar gelede. Ek doen inslepe. Die ratte krap. Die lorrie is al ‘n paar keer na FAW Worcester geneem om dit uit te sorteer. Maar geen verskil. Ek het die lorrie na FAW Cape Town (Kraaifontein) geneem en gehoop hulle kan dit nou finnaal uitsorteer. Volgens hulle het hulle die ratkas uitgehaal, release bearing en sleeve skoongemaak. Ek het die lorrie gaan haal en met die wegtrek daar het dit weer gekrap. Hulle is bereid om die ratkas na ZF te stuur en te kyk op my onkostes en ook genoem dat die lorrie gaan lank staan. Die lorrie is onder waarborg, 3 jaar “drivetrain” waarborg is daar vir my gesê. Ek is raadop en verloor inkomste.
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Pierre S
1 reviews | Active since Jan 2020
21 Apr 2023, 16:16
FAW CAPE TOWN POOR SERVICE
FAW 8.140, 17 000km , roll-back. Nuut gekoop 1.5 jaar gelede. Ek doen inslepe. Die ratte krap. Die lorrie is al ‘n paar keer na FAW Worcester geneem om dit uit te sorteer. Maar geen verskil. Ek het die lorrie na FAW Cape Town (Kraaifontein) geneem en gehoop hulle kan dit nou finnaal uitsorteer. Volgens hulle het hulle die ratkas uitgehaal, release bearing en sleeve skoongemaak. Ek het die lorrie gaan haal en met die wegtrek daar het dit weer gekrap. Hulle is bereid om die ratkas na ZF te stuur en te kyk op my onkostes en ook genoem dat die lorrie gaan lank staan. Die lorrie is onder waarborg, 3 jaar “drivetrain” waarborg is daar vir my gesê. Ek is raadop en verloor inkomste.
0
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Debbie V
1 reviews | Active since Jan 2020
6 Sept 2022, 15:12
FAW
Very badly made truck. We had a lot of problems with it. Mirrors falling off, engin brake not working, gearbox struggling to sellect, wires breaking off on engin, not starting etc. We did contact them directly, but they said they stand with the dealer and that we must bring it in for everything. Had to travel everytime more than 200 km to fix something. Finally we sold it. Not even 7 months old. What a waste.
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Debbie V
1 reviews | Active since Jan 2020
6 Sept 2022, 15:12
FAW
Very badly made truck. We had a lot of problems with it. Mirrors falling off, engin brake not working, gearbox struggling to sellect, wires breaking off on engin, not starting etc. We did contact them directly, but they said they stand with the dealer and that we must bring it in for everything. Had to travel everytime more than 200 km to fix something. Finally we sold it. Not even 7 months old. What a waste.
0
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Nico van der Merwe
1 reviews | Active since Jan 2020
4 May 2021, 13:43
FAW never again
We are really struggling with these guys with the origin of the problem starting at the George Branch. There were problems with the truck CG 29505 from the 1st kilometer. Now that the truck is out of warranty, they are moving around and giving us really really bad service. We will not buy from them again. We are trying to get hold of senior personnel, not even they value our support.
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Nico van der Merwe
1 reviews | Active since Jan 2020
4 May 2021, 13:43
FAW never again
We are really struggling with these guys with the origin of the problem starting at the George Branch. There were problems with the truck CG 29505 from the 1st kilometer. Now that the truck is out of warranty, they are moving around and giving us really really bad service. We will not buy from them again. We are trying to get hold of senior personnel, not even they value our support.
0
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atif K
1 reviews | Active since Jan 2020
13 Oct 2020, 08:08
Exceptional service by Mervin from Faw Durban branch
Today I phoned Faw Durban branch and was very very delighted to speak with Mr Mervin who is really a professional person who knows his job and making sure I was helped according to my needs. I am from eastern cape and Faw prot Elizabeth couldn't help me since last week Thursday. But I am happy that Mervyn helped me . Great service and professionalism By Mr Mervin, keep up the great work sor . You aed the best
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atif K
1 reviews | Active since Jan 2020
13 Oct 2020, 08:08
Exceptional service by Mervin from Faw Durban branch
Today I phoned Faw Durban branch and was very very delighted to speak with Mr Mervin who is really a professional person who knows his job and making sure I was helped according to my needs. I am from eastern cape and Faw prot Elizabeth couldn't help me since last week Thursday. But I am happy that Mervyn helped me . Great service and professionalism By Mr Mervin, keep up the great work sor . You aed the best
0
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Tina S
1 reviews | Active since Jan 2020
30 Sept 2020, 13:12
disappointed
How disappointed we are that we ever got involved with this company, just before Covid our truck was involved in an accident, the payment from insurance was not enough to get another vehicle, we decided to go with the deal FAW offered because with a service plan included they were the best deal, 2 months later we take the Truck for it's first service not even thinking about costs as we had a service plan, when we phone to see how far the vehicle is they ask us how we will pay so we explained we had a service plan, they inform us we don't, we phone the salesman and he tells us we did not take it, Six of the staff of GIS sat together to agree on the deal and ask for a better monthly instalment, we also paid a deposit. Now FAW are blaming the guy from our side to say he cancelled the service plan, we have all there quotes they sent us, we get a bill for R8023.00 . We have do not have that money to pay it, now they won't release our truck.
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Tina S
1 reviews | Active since Jan 2020
30 Sept 2020, 13:12
disappointed
How disappointed we are that we ever got involved with this company, just before Covid our truck was involved in an accident, the payment from insurance was not enough to get another vehicle, we decided to go with the deal FAW offered because with a service plan included they were the best deal, 2 months later we take the Truck for it's first service not even thinking about costs as we had a service plan, when we phone to see how far the vehicle is they ask us how we will pay so we explained we had a service plan, they inform us we don't, we phone the salesman and he tells us we did not take it, Six of the staff of GIS sat together to agree on the deal and ask for a better monthly instalment, we also paid a deposit. Now FAW are blaming the guy from our side to say he cancelled the service plan, we have all there quotes they sent us, we get a bill for R8023.00 . We have do not have that money to pay it, now they won't release our truck.
0
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Mo J
1 reviews | Active since Jan 2020
24 Mar 2020, 14:03
FAW POOR SERVICE
I've received terrible service from day one of purchasing a 18 cube tipper truck Truck was a problem from the first week break linings sub axle bearings all under 5 months of having the truck Service is extremely poor and dealer principal does not like to assist or compensate when needed to .. promises are made and never stuck to Parts are always a problem my downtime makes my company suffer due to them never having availability on parts I am now suffering the consequences for purchasing a truck from a company like yours
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Mo J
1 reviews | Active since Jan 2020
24 Mar 2020, 14:03
FAW POOR SERVICE
I've received terrible service from day one of purchasing a 18 cube tipper truck Truck was a problem from the first week break linings sub axle bearings all under 5 months of having the truck Service is extremely poor and dealer principal does not like to assist or compensate when needed to .. promises are made and never stuck to Parts are always a problem my downtime makes my company suffer due to them never having availability on parts I am now suffering the consequences for purchasing a truck from a company like yours
0
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Tekweni R
1 reviews | Active since Jan 2020
4 Sept 2019, 07:03
Customer Service,Vehicle Service and After service - PATHETIC!!!!!
We have been receiving terrible customer service and after service from majority of staff and managers at FAW after making our first brand new FAW purchase. We have a 8 ton truck that is in the FAW workshop for almost one and a half months with no feedback.updates or results. Below email highlights what has been relayed to several people at FAW including Management and Head office with no response yet we are still paying monthly installments on a vehicle that is not in use. Email entails: I trust this email finds you well, Firstly, I would like to start by an introduction. We are recycling company called Tekweni Recycling which is a part of a project of Mpact Recycling Pty Ltd. Due to the nature of our business we own a fleet of 35 trucks of all different makes and after recently deciding to renew our fleet we required an 8 ton truck.With this is mind, we opted for purchasing this vehicle through FAW due to the maintenance and service plan that is offered. We acquired our brand new FAW 15.180FL - 8ton truck on the 30 May 2019 and used it as required. After approximately one and a half months from acquired date the truck was due for 15 000km service and we arranged for its first service on the 8 July 2019. The very next day we were contacted and informed that there was an issue with the booster and that the part needed to be ordered. A few days later the truck was cleared and released. On the 25th July less than two weeks later our driver informed us that he was experiencing difficulties with the brakes and could not utilize the vehicle, with our safety precautions in mind, we immediately contacted FAW Wesmead branch requesting assistance. We had FAW agents come out to our site to inspect the vehicle and they concluded that there was complete break failure and due to this the vehicles brakes were not roadworthy, therefore it needed to be towed to their depot. The vehicle was towed from our site to FAW Westmead depot on the 26 July 2019. A week passed by uneventfully as there was no communication on the progress of the vehicle or any updates on the procedure that takes place in these situations. Entering into the second week with no communication from FAW, I took it upon myself to reach out and enquire on the progress of our vehicle as this vehicle being off the road results in a loss of income to the company. After successfully reaching a consultant at FAW Westmead, I was informed that the drums are scored on the vehicle and that the brake linings were damaged. As you can imagine, this comes as a complete surprise to us, as we had just completed a service on the vehicle and were not informed of any current problems or notified about any indications of possible future problems with the vehicle as a whole, which evidently would have been present during the completion of a service resulting in us beginning to question many things, for example, was the service that had been completed in fact carried out effectively and if this was a case of “wear and tear” how is it possible that this was undetected during the service? Additionally, how is it that there was absolutely no problem with “wear and tear” for the first 15 000km of use of the vehicle, but seemingly after the service at approximately 20 000km (5 000km span) we are now being told it is a result of wear and tear? How fast can linings be worn out and does this then require we service our brakes every one and a half months? As you can imagine, this is mind boggling to us. Additionally, after finally receiving a breakdown of the problem, we were informed that they are sending paperwork through for warranty. A few days after we were further informed that the motion for it to be covered by warranty has been declined and that we are liable to pay close to R20 000 for the repairs. As you may know, we are a well-established and growing company, money is not our main concern, the problem we have above all other mentions is safety, as we in turn are liable to ensure the safety our employees. Should I have to emphasize the safety risk, it seems compelling that we note that brake failure is a huge fault and should the driver had not been in control it would have resulted in a very different narrative. Additionally, had this occurred before the service would FAW then feel it necessary to still find fault with the driver? If it had led to unfavourable circumstances such as injury/death what position would FAW take? I certainly doubt they would admit that there was a possible error with the vehicles brakes/service or even consider that they in fact are possibly at fault. My main concern with FAW is, as a renowned trucking company, I simply cannot fathom how a customer is offered a full service and maintenance plan and a proper service is not completed on the vehicle yet our vehicle is cleared and released after service. What then becomes the point of these services if the customer is to be labelled as the negligent party and is held responsible for the damages and then required to fork up additional payments after paying for a maintenance and service plan? The incident report received from the workshop manager states the damage is an indication of abnormal excessive heat and is usually the result of: • Harsh continued braking. • Driving with the brake pedal activated, example foot on the brake. • Improper brake usage. The narrative that I am getting is that everything is simply being written off as negligence of behalf of the customer or in this case our driver, which I beg to differ. My reasoning for this is simple, this driver has been with us from the very beginning and just a year ago, we purchased 5 FUSO trucks from NMI, the very same driver received one of these vehicles without any issues. The exact same situation occurred recently in December when we purchased 5 ISUZU trucks from ISUZU NEW GERMANY, the very same driver got one of these trucks without any issues. This again makes me question FAW, why then does it become very easy for FAW to concur that this is all the result of the driver but somehow nothing to do with the vehicle or service completed. As stated, I beg to differ as I have proved he is an extremely competent and experienced driver. In conclusion, I feel it’s only right that we take this matter further, as I feel every trucking company who is interested in purchasing a FAW truck should be aware of the After service that they will be receiving as there will definitely be poor communication and customer service which is an understatement. Kindly note that my Director requires that this matter be escalated as our vehicle has been sitting with FAW as of the 26 July to this date and we are still required to cover our monthly premium without having the vehicle for majority of this period. We await your prompt response.
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Tekweni R
1 reviews | Active since Jan 2020
4 Sept 2019, 07:03
Customer Service,Vehicle Service and After service - PATHETIC!!!!!
We have been receiving terrible customer service and after service from majority of staff and managers at FAW after making our first brand new FAW purchase. We have a 8 ton truck that is in the FAW workshop for almost one and a half months with no feedback.updates or results. Below email highlights what has been relayed to several people at FAW including Management and Head office with no response yet we are still paying monthly installments on a vehicle that is not in use. Email entails: I trust this email finds you well, Firstly, I would like to start by an introduction. We are recycling company called Tekweni Recycling which is a part of a project of Mpact Recycling Pty Ltd. Due to the nature of our business we own a fleet of 35 trucks of all different makes and after recently deciding to renew our fleet we required an 8 ton truck.With this is mind, we opted for purchasing this vehicle through FAW due to the maintenance and service plan that is offered. We acquired our brand new FAW 15.180FL - 8ton truck on the 30 May 2019 and used it as required. After approximately one and a half months from acquired date the truck was due for 15 000km service and we arranged for its first service on the 8 July 2019. The very next day we were contacted and informed that there was an issue with the booster and that the part needed to be ordered. A few days later the truck was cleared and released. On the 25th July less than two weeks later our driver informed us that he was experiencing difficulties with the brakes and could not utilize the vehicle, with our safety precautions in mind, we immediately contacted FAW Wesmead branch requesting assistance. We had FAW agents come out to our site to inspect the vehicle and they concluded that there was complete break failure and due to this the vehicles brakes were not roadworthy, therefore it needed to be towed to their depot. The vehicle was towed from our site to FAW Westmead depot on the 26 July 2019. A week passed by uneventfully as there was no communication on the progress of the vehicle or any updates on the procedure that takes place in these situations. Entering into the second week with no communication from FAW, I took it upon myself to reach out and enquire on the progress of our vehicle as this vehicle being off the road results in a loss of income to the company. After successfully reaching a consultant at FAW Westmead, I was informed that the drums are scored on the vehicle and that the brake linings were damaged. As you can imagine, this comes as a complete surprise to us, as we had just completed a service on the vehicle and were not informed of any current problems or notified about any indications of possible future problems with the vehicle as a whole, which evidently would have been present during the completion of a service resulting in us beginning to question many things, for example, was the service that had been completed in fact carried out effectively and if this was a case of “wear and tear” how is it possible that this was undetected during the service? Additionally, how is it that there was absolutely no problem with “wear and tear” for the first 15 000km of use of the vehicle, but seemingly after the service at approximately 20 000km (5 000km span) we are now being told it is a result of wear and tear? How fast can linings be worn out and does this then require we service our brakes every one and a half months? As you can imagine, this is mind boggling to us. Additionally, after finally receiving a breakdown of the problem, we were informed that they are sending paperwork through for warranty. A few days after we were further informed that the motion for it to be covered by warranty has been declined and that we are liable to pay close to R20 000 for the repairs. As you may know, we are a well-established and growing company, money is not our main concern, the problem we have above all other mentions is safety, as we in turn are liable to ensure the safety our employees. Should I have to emphasize the safety risk, it seems compelling that we note that brake failure is a huge fault and should the driver had not been in control it would have resulted in a very different narrative. Additionally, had this occurred before the service would FAW then feel it necessary to still find fault with the driver? If it had led to unfavourable circumstances such as injury/death what position would FAW take? I certainly doubt they would admit that there was a possible error with the vehicles brakes/service or even consider that they in fact are possibly at fault. My main concern with FAW is, as a renowned trucking company, I simply cannot fathom how a customer is offered a full service and maintenance plan and a proper service is not completed on the vehicle yet our vehicle is cleared and released after service. What then becomes the point of these services if the customer is to be labelled as the negligent party and is held responsible for the damages and then required to fork up additional payments after paying for a maintenance and service plan? The incident report received from the workshop manager states the damage is an indication of abnormal excessive heat and is usually the result of: • Harsh continued braking. • Driving with the brake pedal activated, example foot on the brake. • Improper brake usage. The narrative that I am getting is that everything is simply being written off as negligence of behalf of the customer or in this case our driver, which I beg to differ. My reasoning for this is simple, this driver has been with us from the very beginning and just a year ago, we purchased 5 FUSO trucks from NMI, the very same driver received one of these vehicles without any issues. The exact same situation occurred recently in December when we purchased 5 ISUZU trucks from ISUZU NEW GERMANY, the very same driver got one of these trucks without any issues. This again makes me question FAW, why then does it become very easy for FAW to concur that this is all the result of the driver but somehow nothing to do with the vehicle or service completed. As stated, I beg to differ as I have proved he is an extremely competent and experienced driver. In conclusion, I feel it’s only right that we take this matter further, as I feel every trucking company who is interested in purchasing a FAW truck should be aware of the After service that they will be receiving as there will definitely be poor communication and customer service which is an understatement. Kindly note that my Director requires that this matter be escalated as our vehicle has been sitting with FAW as of the 26 July to this date and we are still required to cover our monthly premium without having the vehicle for majority of this period. We await your prompt response.
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