G1
Group 1 Chery George
Unclaimed Business
G1
Group 1 Chery George
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Group 1 Chery George
Group 1 Chery George has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Group 1 Chery George across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMJ
Melanie J
1 reviews | Active since Jan 2020
15 Sept 2025, 14:34
Group 1 Chery George
From the get go, I received outstanding service from Reginald Cook and Jarryd at Group 1 George. Regular follow up. Regular updates and assistance with the the process,even after working hours. The attention to detail was superb. Aftercare service was on point. Thank you Reginald Cook and Jarryd for outstanding service
Helpful (0)
|Replies (0)MJ
Melanie J
1 reviews | Active since Jan 2020
15 Sept 2025, 14:34
Group 1 Chery George
From the get go, I received outstanding service from Reginald Cook and Jarryd at Group 1 George. Regular follow up. Regular updates and assistance with the the process,even after working hours. The attention to detail was superb. Aftercare service was on point. Thank you Reginald Cook and Jarryd for outstanding service
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Replies (0)AL
AL
Amelia L
1 reviews | Active since Jan 2020
2 Jul 2025, 07:20
Chery Mossel Bay and George
I recently purchased a new “Tigo Cross 1.5L Elite DCT” at the “Group1 Chery Mossel Bay” Dealership, this letter is to raise my disappointment in the service I received at both the Mossel Bay Dealership and their Main Branch in George. Malcolm Rheeder, the Sales Executive, accompanied me on a test drive of the vehicle, during the test drive I stated my interested in purchasing a Chery Cross, I requested for the same Model and Color (Moonlight Silver) to be ordered as the vehicle I was test driving already had milage on the clock. Malcolm later came back to me and informed me that no stock was available in their Group in the color I had requested but assured me that I had been the second person to test drive the available Chery Cross, I then decided to purchase the vehicle as there was no stock available at that time. I signed the offer to purchase the said vehicle on the 26th of May 2025 with the following Chery Cross accessories to be added to the purchase, Towbar Mud Flaps (Full Set) Boot mat The Invoiced amount of R453 241,65 was settled in full on the 28th of May 2025. I took receipt the Chery Cross 29th of May 2025 after the following had been completed, Pre delivery inspection had been performed. licensing and registration. Smash and Grab. The vehicle was handed over to me by Jarryd Behrens as Malcolm was in hospital at the time of delivery. At the time of delivery, the following defects were noticed, reported, and noted by Jarryd, Scratching on the right-hand side Main Head Light Lense. On the afternoon of 30th of May 2025 it was noticed 4 Chinese Characters imprinted on the right side of the windscreen, also a fine misting/frosting spray was present on the full windscreen, this was reported to, inspected and noted by Jarryd. It was also reported to and noted By Jarryd that the Smash and Grab was defective in some places. As I had to travel to Johannesburg on the 1st of June Jarryd agreed that all noted defects would be corrected and resolved after my return form Johannesburg on the 18th of June 2025. Jarryd also informed me that there was no stock available for the Towbar, Mud Flaps and Boot Mat, he stated that Chery George would order the accessories and do the fitment thereof. It was agreed that the fitment of the accessories would be performed at Chery George after my return to Mossel Bay on the 18th of June 2025. Malcolm notified me that an appointment had been secured with Chery George for Tuesday 24th of June 2025 to perform the fitment of the mentioned accessories and the correction of the reported defects. Malcom collected the vehicle on the morning of the 24th of June 2025 and drove it through to George for the fitment of the accessories and correction of the mentioned defects. The vehicle was returned to me on the 26th of June 2025 with only the towbar fitted, not sure if the correct towbar has been fitted (see photograph), Malcom also stated that Chery George had ordered accessories for a Tigo Pro 4 and not for a Chery Cross. I am not a happy customer at this time, I purchased a NEW vehicle, but I’ve encountered numerous issues and still await the following to be resolved, The front windscreen has now become a Warranty Issue, how long will issue take to resolve. Smash and grab is still defective and needs to be corrected. Still awaiting the delivery and fitment of the Mus Flaps and Boot Mat! This is the second Chery Vehicle I have purchased, and I can state that this Chery experience has left me unhappy and wondering if it is worth the money spent. Regards, Amelia Lincoln Tow Bar image001.jpg Is this spacing Normal for a Chery Cross PHOTO-2025-06-27-13-08-59.jpg
Helpful (0)
|Replies (0)AL
Amelia L
1 reviews | Active since Jan 2020
2 Jul 2025, 07:20
Chery Mossel Bay and George
I recently purchased a new “Tigo Cross 1.5L Elite DCT” at the “Group1 Chery Mossel Bay” Dealership, this letter is to raise my disappointment in the service I received at both the Mossel Bay Dealership and their Main Branch in George. Malcolm Rheeder, the Sales Executive, accompanied me on a test drive of the vehicle, during the test drive I stated my interested in purchasing a Chery Cross, I requested for the same Model and Color (Moonlight Silver) to be ordered as the vehicle I was test driving already had milage on the clock. Malcolm later came back to me and informed me that no stock was available in their Group in the color I had requested but assured me that I had been the second person to test drive the available Chery Cross, I then decided to purchase the vehicle as there was no stock available at that time. I signed the offer to purchase the said vehicle on the 26th of May 2025 with the following Chery Cross accessories to be added to the purchase, Towbar Mud Flaps (Full Set) Boot mat The Invoiced amount of R453 241,65 was settled in full on the 28th of May 2025. I took receipt the Chery Cross 29th of May 2025 after the following had been completed, Pre delivery inspection had been performed. licensing and registration. Smash and Grab. The vehicle was handed over to me by Jarryd Behrens as Malcolm was in hospital at the time of delivery. At the time of delivery, the following defects were noticed, reported, and noted by Jarryd, Scratching on the right-hand side Main Head Light Lense. On the afternoon of 30th of May 2025 it was noticed 4 Chinese Characters imprinted on the right side of the windscreen, also a fine misting/frosting spray was present on the full windscreen, this was reported to, inspected and noted by Jarryd. It was also reported to and noted By Jarryd that the Smash and Grab was defective in some places. As I had to travel to Johannesburg on the 1st of June Jarryd agreed that all noted defects would be corrected and resolved after my return form Johannesburg on the 18th of June 2025. Jarryd also informed me that there was no stock available for the Towbar, Mud Flaps and Boot Mat, he stated that Chery George would order the accessories and do the fitment thereof. It was agreed that the fitment of the accessories would be performed at Chery George after my return to Mossel Bay on the 18th of June 2025. Malcolm notified me that an appointment had been secured with Chery George for Tuesday 24th of June 2025 to perform the fitment of the mentioned accessories and the correction of the reported defects. Malcom collected the vehicle on the morning of the 24th of June 2025 and drove it through to George for the fitment of the accessories and correction of the mentioned defects. The vehicle was returned to me on the 26th of June 2025 with only the towbar fitted, not sure if the correct towbar has been fitted (see photograph), Malcom also stated that Chery George had ordered accessories for a Tigo Pro 4 and not for a Chery Cross. I am not a happy customer at this time, I purchased a NEW vehicle, but I’ve encountered numerous issues and still await the following to be resolved, The front windscreen has now become a Warranty Issue, how long will issue take to resolve. Smash and grab is still defective and needs to be corrected. Still awaiting the delivery and fitment of the Mus Flaps and Boot Mat! This is the second Chery Vehicle I have purchased, and I can state that this Chery experience has left me unhappy and wondering if it is worth the money spent. Regards, Amelia Lincoln Tow Bar image001.jpg Is this spacing Normal for a Chery Cross PHOTO-2025-06-27-13-08-59.jpg
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Replies (0)J
Julia
1 reviews | Active since Jan 2020
23 Feb 2024, 14:40
John the salesperson is professional, whatever he says he will do, he does
John the salesperson is professional, whatever he says he will do, he does. He provided me with the information I need and is just a phone call/an email or a WhatsApp away. He responds to requests promptly and truthfully. John is supportive and made me feel that he is always there. Thanks John. 🙏
Helpful (0)
|Replies (0)J
Julia
1 reviews | Active since Jan 2020
23 Feb 2024, 14:40
John the salesperson is professional, whatever he says he will do, he does
John the salesperson is professional, whatever he says he will do, he does. He provided me with the information I need and is just a phone call/an email or a WhatsApp away. He responds to requests promptly and truthfully. John is supportive and made me feel that he is always there. Thanks John. 🙏
0
Replies (0)JA
John A
1 reviews | Active since Jan 2020
19 Dec 2023, 08:59
Aftersales excellence!!!
I have been dealing with Group 1 since 2016, from the Knysna branch where I have bought 5 vehicles since then, my salesman Nico gave me excellent service with every vehicle that I purchased on finance, quick efficient every time, not even to mention my cash vehicles that I bought from Group 1 Knysna as well as their George branch, any small issues I had was sorted out basically immediately and without any hassles, not even to mention the service department and aftersales that I received from Twanneke and her ever faithful team that makes buying a vehicle from Group 1 nothing but a pleasure!!! From just services to any other problems Twanneke made sure I got a timely booking to bring in my vehicles in for service or anything else and they made sure that I receive a good clean vehicle back, time permitted. The workshops and aftersales from Group 1 receives a 10 out of 10 from this customer! All I can say is "Keep up the excellent service guys"!!! This will defenately not be the last vehicle that I buy from Group 1.
Helpful (0)
|Replies (0)JA
John A
1 reviews | Active since Jan 2020
19 Dec 2023, 08:59
Aftersales excellence!!!
I have been dealing with Group 1 since 2016, from the Knysna branch where I have bought 5 vehicles since then, my salesman Nico gave me excellent service with every vehicle that I purchased on finance, quick efficient every time, not even to mention my cash vehicles that I bought from Group 1 Knysna as well as their George branch, any small issues I had was sorted out basically immediately and without any hassles, not even to mention the service department and aftersales that I received from Twanneke and her ever faithful team that makes buying a vehicle from Group 1 nothing but a pleasure!!! From just services to any other problems Twanneke made sure I got a timely booking to bring in my vehicles in for service or anything else and they made sure that I receive a good clean vehicle back, time permitted. The workshops and aftersales from Group 1 receives a 10 out of 10 from this customer! All I can say is "Keep up the excellent service guys"!!! This will defenately not be the last vehicle that I buy from Group 1.
0
Replies (0)BS
Bradley S
1 reviews | Active since Jan 2020
2 Dec 2023, 11:51
Be careful
I wanted to purchase a pre-used vehicle from this establishment and and when I asked about the vehicle's condition I was ensured that the vehicles sold by them had no issues the one I want to purchase was in a great condition and there vehicles go through roadworthy tests. The salesman kept pressing me almost everyday for my documents which I explained that my documents were locked in my desk at the office at that time as I was working on site, he even wanted my old payslips I had at home from 5 months back to submit with my application. After submitting my application I waited on their reply for 4 days despite being asked everyday about my documents. I followed up every second day and was told that the bank was the hold up. I wss even contacted by the financial manager that was following up on the process of application and if the salesman is still busy with the deal. Finally I was told when the vehicle came back from its roadworthy test that there was suddenly light on the dash and ABS pump had to be replaced and they were still waiting for the part that needs to be replaced. I only give them 2 stars for their honesty but I realized that the reason I had to 'wait' for the bank to approve the application was that when the vehicle was sent for roadworthy a week before my application was submitted they discovered that the vehicle was not in such a 'great' condition and I had to wait for them to replace a part on the vehicle.
Helpful (0)
|Replies (0)BS
Bradley S
1 reviews | Active since Jan 2020
2 Dec 2023, 11:51
Be careful
I wanted to purchase a pre-used vehicle from this establishment and and when I asked about the vehicle's condition I was ensured that the vehicles sold by them had no issues the one I want to purchase was in a great condition and there vehicles go through roadworthy tests. The salesman kept pressing me almost everyday for my documents which I explained that my documents were locked in my desk at the office at that time as I was working on site, he even wanted my old payslips I had at home from 5 months back to submit with my application. After submitting my application I waited on their reply for 4 days despite being asked everyday about my documents. I followed up every second day and was told that the bank was the hold up. I wss even contacted by the financial manager that was following up on the process of application and if the salesman is still busy with the deal. Finally I was told when the vehicle came back from its roadworthy test that there was suddenly light on the dash and ABS pump had to be replaced and they were still waiting for the part that needs to be replaced. I only give them 2 stars for their honesty but I realized that the reason I had to 'wait' for the bank to approve the application was that when the vehicle was sent for roadworthy a week before my application was submitted they discovered that the vehicle was not in such a 'great' condition and I had to wait for them to replace a part on the vehicle.
0
Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
5 Oct 2023, 10:42
Service they should be ashamed of.
Absolute pathetic service, paid R5000 to have my vehicle's roof wrapped in black, as it was a requirement from me at purchase, 2 and a half months later, still no wrap, had to have it done myself, and now I cannot get my refund out of them, empty promises and no feed back. I would never do business with them ever again, especially since we purchased 2 new vehicles from them in one week.
Helpful (0)
|Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
5 Oct 2023, 10:42
Service they should be ashamed of.
Absolute pathetic service, paid R5000 to have my vehicle's roof wrapped in black, as it was a requirement from me at purchase, 2 and a half months later, still no wrap, had to have it done myself, and now I cannot get my refund out of them, empty promises and no feed back. I would never do business with them ever again, especially since we purchased 2 new vehicles from them in one week.
0
Replies (0)