HG
Havana Grill
Unclaimed Business
HG
Havana Grill
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
Benjamin S
1 reviews | Active since Jan 2020
12 Dec 2023, 11:50
Rip-off Artists
This must have been the worst experience of my life. It was our year end function, we were put in some blocked off hall having to walk through the kitchen to get there. The room had no atmosphere, no decorations, no music. The table had no serviettes or condiments. We arrived at 12;45 and only received our starters at 14:00. At 15:00 no main course in site and our transport arrived. When I went to see the manager, his excuse was that we should have pre-ordered and had the attitude that it was our fault. We did pre-order the lamb but surely waiting over 2 hours for a main course, and that at R650 a head without the 10% service fee included is totally unacceptable. To make things worse, there was a complaint about virtually every dish which had been served, so the food was nothing to write home about either. Some people had to leave before the food even arrived. Please take my advice, never use this place for a year-end function.
Helpful (0)
|Replies (0)BS
Benjamin S
1 reviews | Active since Jan 2020
12 Dec 2023, 11:50
Rip-off Artists
This must have been the worst experience of my life. It was our year end function, we were put in some blocked off hall having to walk through the kitchen to get there. The room had no atmosphere, no decorations, no music. The table had no serviettes or condiments. We arrived at 12;45 and only received our starters at 14:00. At 15:00 no main course in site and our transport arrived. When I went to see the manager, his excuse was that we should have pre-ordered and had the attitude that it was our fault. We did pre-order the lamb but surely waiting over 2 hours for a main course, and that at R650 a head without the 10% service fee included is totally unacceptable. To make things worse, there was a complaint about virtually every dish which had been served, so the food was nothing to write home about either. Some people had to leave before the food even arrived. Please take my advice, never use this place for a year-end function.
0
Replies (0)pP
prem P
1 reviews | Active since Jan 2020
15 Jul 2023, 17:23
Havana Grill Sun Coast worst restaurant
I am putting this complaint out there to warn future customers out there of the worst experience at this restaurant at the Sun Coast complex. Walked in for dinner on the 9th of July 2023. Waiter seated us and brought the menu. Told us of the items we should order and we took his advice. Starter ordered came in 15 minutes which was good. Main meal ordered took just about 40 minutes which was unacceptable. Then the excuses came in which didn't make sense. Then the bill was brought and at no time where we informed by this useless waiter that a 10% service fee was already added and I put in another tip as well out of good will. I sent an email and what's up message to this restaurant and although I could see on the what's app message it was read I still got no reply or curtesy call for an explanation. Now we both saw and made sense why this restaurant was empty and from the time we came in to the time we left there was just 4 people in the place from that visit. NB. You can ripp me off only once.
Helpful (0)
|Replies (0)pP
prem P
1 reviews | Active since Jan 2020
15 Jul 2023, 17:23
Havana Grill Sun Coast worst restaurant
I am putting this complaint out there to warn future customers out there of the worst experience at this restaurant at the Sun Coast complex. Walked in for dinner on the 9th of July 2023. Waiter seated us and brought the menu. Told us of the items we should order and we took his advice. Starter ordered came in 15 minutes which was good. Main meal ordered took just about 40 minutes which was unacceptable. Then the excuses came in which didn't make sense. Then the bill was brought and at no time where we informed by this useless waiter that a 10% service fee was already added and I put in another tip as well out of good will. I sent an email and what's up message to this restaurant and although I could see on the what's app message it was read I still got no reply or curtesy call for an explanation. Now we both saw and made sense why this restaurant was empty and from the time we came in to the time we left there was just 4 people in the place from that visit. NB. You can ripp me off only once.
0
Replies (0)SP
Shareesen P
1 reviews | Active since Jan 2020
29 May 2023, 14:18
Havana Grill Suncoast - Manager Sean
Everything was just awful...from service to food to customer experience...Sean also over promises and delivers absolutely nothing. I have the messages Sean has sent and the promises made and then decided to not deliver on promises and since blocked my number...absolutely disgusted...pathetic...they have now blocked me off the Facebook page as well...
Helpful (0)
|Replies (0)SP
Shareesen P
1 reviews | Active since Jan 2020
29 May 2023, 14:18
Havana Grill Suncoast - Manager Sean
Everything was just awful...from service to food to customer experience...Sean also over promises and delivers absolutely nothing. I have the messages Sean has sent and the promises made and then decided to not deliver on promises and since blocked my number...absolutely disgusted...pathetic...they have now blocked me off the Facebook page as well...
0
Replies (0)JA
KC
Kasivan C
1 reviews | Active since Jan 2020
27 Feb 2023, 09:31
A treat for special occasions
A wonderful occasional treat for the family and on a celebration, for a night of relaxation, fine dining and great food. With the main course, we went in three separate directions. The seafood platter for 1 was enormous and could easily feed a family of 4. All it's components were cooked well; my colleague used the word scrumptious at one stage. Another went with the deboned ribs, basted in a deep and warming sauce. The meat was succulent and seasoned perfectly. I saw the pork belly and immediately jumped on it! It was anand great food. enormous offering, with melt in your mouth tenders with creamy mash, a bacon and cider sauce and huge pieces of fresh crackling. Definitely one to remember, and my new favourite dish there. For dessert, we stuck to an elegant chocolate lava cake oozing with dark chocolate at the center. A great spectacle and amazing taste to end off an evening. The Blue Room does have a minimum spend for the night, so you need a big group to make it worthwhile. There were a variety of dishes order, from ostrich to nachos to steak too, but the overall consensus was that Havana Grill had given us a memorable food experience that we are eager to go back to. Definitely pricey, Havana is worth it for special occasions more than most other places I've been to in the similar price bracket. Charming waiters and fast service ensure a great evening will be had no matter your reason for visiting.
Helpful (0)
|Replies (0)KC
Kasivan C
1 reviews | Active since Jan 2020
27 Feb 2023, 09:31
A treat for special occasions
A wonderful occasional treat for the family and on a celebration, for a night of relaxation, fine dining and great food. With the main course, we went in three separate directions. The seafood platter for 1 was enormous and could easily feed a family of 4. All it's components were cooked well; my colleague used the word scrumptious at one stage. Another went with the deboned ribs, basted in a deep and warming sauce. The meat was succulent and seasoned perfectly. I saw the pork belly and immediately jumped on it! It was anand great food. enormous offering, with melt in your mouth tenders with creamy mash, a bacon and cider sauce and huge pieces of fresh crackling. Definitely one to remember, and my new favourite dish there. For dessert, we stuck to an elegant chocolate lava cake oozing with dark chocolate at the center. A great spectacle and amazing taste to end off an evening. The Blue Room does have a minimum spend for the night, so you need a big group to make it worthwhile. There were a variety of dishes order, from ostrich to nachos to steak too, but the overall consensus was that Havana Grill had given us a memorable food experience that we are eager to go back to. Definitely pricey, Havana is worth it for special occasions more than most other places I've been to in the similar price bracket. Charming waiters and fast service ensure a great evening will be had no matter your reason for visiting.
0
Replies (0)JH
rV
NP
Neleshnee P
1 reviews | Active since Jan 2020
21 Nov 2019, 17:38
Incredible Anniversary
Celebrated my anniversary dinner with you guys...Was super amazing and that was such an incredible night #BlackFriday
Helpful (0)
|Replies (0)NP
Neleshnee P
1 reviews | Active since Jan 2020
21 Nov 2019, 17:38
Incredible Anniversary
Celebrated my anniversary dinner with you guys...Was super amazing and that was such an incredible night #BlackFriday
0
Replies (0)