I
Ihfm
Unclaimed Business
I
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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PHILILE M
1 reviews | Active since Jan 2020
5 Feb 2019, 07:15
UNETHICAL BUSINESS PRACTICES BY IHFM PROPERTIES
I AM AN OWNER AT SUMMERSET PLACE, ONE OF THE PROPERTIES THAT IHFM PROPERTIES OVERSEES. I SETTLED MY LEVIES ACCOUNT LAST YEAR NOVEMBER 2018, FOLLOWING THAT, I RECEIVED CONFIRMATION INVOICE THE FOLLOWING MONTH IN DECEMBER 2018 ADVISING THAT ALL WAS IN ORDER. I GOT THE SHOCK OF MY LIFE IN JANUARY UPON RETURNING TO WORK, WHEN I RECEIVED AN EMAIL FROM IHFM PROPERTIES THE FOLLOWING YEAR OF 2019 AFTER MY ACCOUNT WAS SETTLED THAT THERE WERE ADDITIONAL OUTSTANDING FEES FROM 2018. WHEN I ENQUIRED WHY THESE ADDITIONAL FEES WERE NOT INCLUDED ON 2018 INVOICES WHEN I WAS SETTLING MY BILL. I WAS GIVEN A POOR EXCUSE THAT THEY WERE RECEIVED LATE. SURELY THIS IS ILLEGAL PRACTICES. FURTHER MORE, IHFM PROPERTIES IS NOW BULLYING ME INTO PAYING THESE ADDITIONAL "SURPRISE" FEES BY BLOCKING MY ELECTRICITY. I HAVE NEVER COME ACROSS A MORE UNSCRUPULOUS COMPANY AND DISLIKE THE MANNER IN WHICH IHFM PROPERTIES CONDUCT THEIR BUSINESS. REGARDS, A VERY DISGRUNTLED HOME OWNER!!!!
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PHILILE M
1 reviews | Active since Jan 2020
5 Feb 2019, 07:15
UNETHICAL BUSINESS PRACTICES BY IHFM PROPERTIES
I AM AN OWNER AT SUMMERSET PLACE, ONE OF THE PROPERTIES THAT IHFM PROPERTIES OVERSEES. I SETTLED MY LEVIES ACCOUNT LAST YEAR NOVEMBER 2018, FOLLOWING THAT, I RECEIVED CONFIRMATION INVOICE THE FOLLOWING MONTH IN DECEMBER 2018 ADVISING THAT ALL WAS IN ORDER. I GOT THE SHOCK OF MY LIFE IN JANUARY UPON RETURNING TO WORK, WHEN I RECEIVED AN EMAIL FROM IHFM PROPERTIES THE FOLLOWING YEAR OF 2019 AFTER MY ACCOUNT WAS SETTLED THAT THERE WERE ADDITIONAL OUTSTANDING FEES FROM 2018. WHEN I ENQUIRED WHY THESE ADDITIONAL FEES WERE NOT INCLUDED ON 2018 INVOICES WHEN I WAS SETTLING MY BILL. I WAS GIVEN A POOR EXCUSE THAT THEY WERE RECEIVED LATE. SURELY THIS IS ILLEGAL PRACTICES. FURTHER MORE, IHFM PROPERTIES IS NOW BULLYING ME INTO PAYING THESE ADDITIONAL "SURPRISE" FEES BY BLOCKING MY ELECTRICITY. I HAVE NEVER COME ACROSS A MORE UNSCRUPULOUS COMPANY AND DISLIKE THE MANNER IN WHICH IHFM PROPERTIES CONDUCT THEIR BUSINESS. REGARDS, A VERY DISGRUNTLED HOME OWNER!!!!
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Maseeha N
1 reviews | Active since Jan 2020
31 Oct 2018, 06:37
Rubbish Service
I am extremely upset with the service I have received from Marthie van Niekerk. I sent her my 1st email on the 02 October 2018 inquiring if she could ADD a number to my unit intercom dial in system. I received no response and I made multiple calls in the days after but she was never available to take my calls. On the 23 October 2018 I sent her another email requesting her to please ADD my partners number to my unit. She finally responded on the 24 October saying it was added. On the 24 October 2018 when I arrived home my access tag was not working and the security guards instructed me to please bring back my tags so they can have them fixed but for now I will have to dial myself in via the intercom dial in system. To my surprise when the security tried to dial me in Marthie had removed my phone number and now my partners number is the only number I can dial. Mind you I did not ask Marthie to change my number I merely asked her to add a number. So now I am trying to get my partner to give me access to the complex and many a times he is busy at work and I have to wait for him to answer or the security guards eventually let me in because I have to hand my tags in. Now I am struggling to get into the complex that I pay to reside in. On the 24 October 2018 when I got into my apartment I emailed Marthie asking her to please correct the mix up as I require my number to be on the intercom so I can get into the complex especially with my tag being gone. I got no response, I then sent an email on the 29 October 2018 and another today (31 October 2018). And I am receiving my response or feedback. All I wanted was the intercom system to have my number as well as my partners number and now I am sitting here with more headaches and wasting more money than I should on airtime calling to speak to the reception just to be told she is unavailable. This is extremely upsetting and this is officially the poorest service I have received. And now my tags are gone to be sorted out so am I going to wait 2 months before I receive them back and expected to call 200 times to beg for my tags to be fixed and returned to me??? I expect this issue to be resolved as this is absolute nonsense and I expect my tags to sorted out on a timely basis. The previous lady I dealt with that handled complex was such a pleasure to work with and always responded on a timely basis not like this making the client beg to have your error resolved. Absolute rubbish!!!!!
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Maseeha N
1 reviews | Active since Jan 2020
31 Oct 2018, 06:37
Rubbish Service
I am extremely upset with the service I have received from Marthie van Niekerk. I sent her my 1st email on the 02 October 2018 inquiring if she could ADD a number to my unit intercom dial in system. I received no response and I made multiple calls in the days after but she was never available to take my calls. On the 23 October 2018 I sent her another email requesting her to please ADD my partners number to my unit. She finally responded on the 24 October saying it was added. On the 24 October 2018 when I arrived home my access tag was not working and the security guards instructed me to please bring back my tags so they can have them fixed but for now I will have to dial myself in via the intercom dial in system. To my surprise when the security tried to dial me in Marthie had removed my phone number and now my partners number is the only number I can dial. Mind you I did not ask Marthie to change my number I merely asked her to add a number. So now I am trying to get my partner to give me access to the complex and many a times he is busy at work and I have to wait for him to answer or the security guards eventually let me in because I have to hand my tags in. Now I am struggling to get into the complex that I pay to reside in. On the 24 October 2018 when I got into my apartment I emailed Marthie asking her to please correct the mix up as I require my number to be on the intercom so I can get into the complex especially with my tag being gone. I got no response, I then sent an email on the 29 October 2018 and another today (31 October 2018). And I am receiving my response or feedback. All I wanted was the intercom system to have my number as well as my partners number and now I am sitting here with more headaches and wasting more money than I should on airtime calling to speak to the reception just to be told she is unavailable. This is extremely upsetting and this is officially the poorest service I have received. And now my tags are gone to be sorted out so am I going to wait 2 months before I receive them back and expected to call 200 times to beg for my tags to be fixed and returned to me??? I expect this issue to be resolved as this is absolute nonsense and I expect my tags to sorted out on a timely basis. The previous lady I dealt with that handled complex was such a pleasure to work with and always responded on a timely basis not like this making the client beg to have your error resolved. Absolute rubbish!!!!!
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brett G
1 reviews | Active since Jan 2020
30 Oct 2018, 12:36
IHFM ineffective Managing Agents for smaller blocks
This is the cause of a culmination of ongoing frustration with IHFM and their "managing agents" over the years. While I wont say they are 100% ineffective I will put there effective rating around the 60% mark for the following reasons. 1) Failure to consistently follow up on emails sent to them. 2) Managing Agents becoming stubborn horses when there inability to deliver consistantly is pointed out to them . 3) The Managing Director / Owner doesn't consistently follow up on complaints posed to the above. 4) IHFM unable to resolve or negotiate "complex " scenarios pertaining to legal rights of co-owners regarding common areas. 5) Not aware of or chasing up and resolving levies not being paid. 6) Being treated live a small customer. Unless something drastic happens wit their service we will be leaving them asap.
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brett G
1 reviews | Active since Jan 2020
30 Oct 2018, 12:36
IHFM ineffective Managing Agents for smaller blocks
This is the cause of a culmination of ongoing frustration with IHFM and their "managing agents" over the years. While I wont say they are 100% ineffective I will put there effective rating around the 60% mark for the following reasons. 1) Failure to consistently follow up on emails sent to them. 2) Managing Agents becoming stubborn horses when there inability to deliver consistantly is pointed out to them . 3) The Managing Director / Owner doesn't consistently follow up on complaints posed to the above. 4) IHFM unable to resolve or negotiate "complex " scenarios pertaining to legal rights of co-owners regarding common areas. 5) Not aware of or chasing up and resolving levies not being paid. 6) Being treated live a small customer. Unless something drastic happens wit their service we will be leaving them asap.
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Anonymous
1 reviews | Active since Jan 2020
25 Sept 2018, 11:12
Poor servive from IHFM
I purchased a unit in Palm Tree Village a year ago, and informed the managing agent about serious water damage emanating fom the common property.Dear Charles Yes, I did receive the inspection report and quote. I need to discuss this with the Trustees and in view of this it will take a few days for responses and feedback from the trustees. Following is a quote from an email received 15 September 2017: "I need to discuss this with the Trustees and in view of this it will take a few days for responses and feedback from the trustees. The quote to repair is R27k thus the reason why discussion needs to be held with the Trustees as we are not in a position to make a decision in respect of expenditure."Nothings at all has been done and it is now a year later. The damp has come through the new paint and I received an email today : "We have obtained quotes for repairs and maintenance at the complex which include the external section in your area. The Trustees will be meeting with the service provider in the 1st week of October and will then make a decision as to the way forward in respect of repairs." In otherwords ZERO proogress in over a year! Yours in property,
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Anonymous
1 reviews | Active since Jan 2020
25 Sept 2018, 11:12
Poor servive from IHFM
I purchased a unit in Palm Tree Village a year ago, and informed the managing agent about serious water damage emanating fom the common property.Dear Charles Yes, I did receive the inspection report and quote. I need to discuss this with the Trustees and in view of this it will take a few days for responses and feedback from the trustees. Following is a quote from an email received 15 September 2017: "I need to discuss this with the Trustees and in view of this it will take a few days for responses and feedback from the trustees. The quote to repair is R27k thus the reason why discussion needs to be held with the Trustees as we are not in a position to make a decision in respect of expenditure."Nothings at all has been done and it is now a year later. The damp has come through the new paint and I received an email today : "We have obtained quotes for repairs and maintenance at the complex which include the external section in your area. The Trustees will be meeting with the service provider in the 1st week of October and will then make a decision as to the way forward in respect of repairs." In otherwords ZERO proogress in over a year! Yours in property,
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Sean D
1 reviews | Active since Jan 2020
11 Jun 2018, 15:34
IHFM incorrect billing and terrible service
We moved into a property managed by IHFM on 01 July 2017. This was our first time as home owners so when we got the bill for R350 average per month for water usage we didn't think too much of it. However, with the recent tariff increases, our water bill has been averaging on R1000 per month which we found utterly ridiculous because we are only 2 people in the flat. We are away in excess of 8 hours each day and we have made radical changes to our life style to save water. We therefore suspected that we were billed on someone else's water meter in the complex and when we mentioned this to IHFM they said they'd contact the meter reading company. This was done and we were told the only reason our bill is high is because of the tariff increases. This simply made no sense so we reached out to the meter reading company ourselves to get our water readings. According to these readings, we were expected to believe that we (2 people) make use of 10kl every month. And one month there was a usage of 15kl. Where our neighbours who are in excess of 4 people plus pets make use of an average of 4kl each month. We then complained once again and were told it's just the tariff increase. We then had a leak and had to access the service area to switch off the water while the repairs were done. Now that we could verify for ourselves we thought we would conduct a simple test to see if we were indeed being billed on someone else's metre. So we flushed our toilet and checked which of the water meters had moved. Our suspicions were thus confirmed and we were being billed on the incorrect meter. Again we let IHFM know and they then said they needed to verify for themselves. This took about 2 months but finally their own plumbers came and confirmed that we were billed on a different apartment' s water meter as we had reported initially. We reported this in February, we are now in mid June and we're STILL being billed on the wrong meter. The portfolio manager advised us to just pay our levy and not water until it gets sorted which is what we did but now we get hit with a letter saying our account is in arrears. When I query it with the portfolio manager's manager, he says he can't really do anything about it and we just have to wait. Our own portfolio manager is slow to respond (if at all) to our constant follow-up Not sure what to do going forward..
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Sean D
1 reviews | Active since Jan 2020
11 Jun 2018, 15:34
IHFM incorrect billing and terrible service
We moved into a property managed by IHFM on 01 July 2017. This was our first time as home owners so when we got the bill for R350 average per month for water usage we didn't think too much of it. However, with the recent tariff increases, our water bill has been averaging on R1000 per month which we found utterly ridiculous because we are only 2 people in the flat. We are away in excess of 8 hours each day and we have made radical changes to our life style to save water. We therefore suspected that we were billed on someone else's water meter in the complex and when we mentioned this to IHFM they said they'd contact the meter reading company. This was done and we were told the only reason our bill is high is because of the tariff increases. This simply made no sense so we reached out to the meter reading company ourselves to get our water readings. According to these readings, we were expected to believe that we (2 people) make use of 10kl every month. And one month there was a usage of 15kl. Where our neighbours who are in excess of 4 people plus pets make use of an average of 4kl each month. We then complained once again and were told it's just the tariff increase. We then had a leak and had to access the service area to switch off the water while the repairs were done. Now that we could verify for ourselves we thought we would conduct a simple test to see if we were indeed being billed on someone else's metre. So we flushed our toilet and checked which of the water meters had moved. Our suspicions were thus confirmed and we were being billed on the incorrect meter. Again we let IHFM know and they then said they needed to verify for themselves. This took about 2 months but finally their own plumbers came and confirmed that we were billed on a different apartment' s water meter as we had reported initially. We reported this in February, we are now in mid June and we're STILL being billed on the wrong meter. The portfolio manager advised us to just pay our levy and not water until it gets sorted which is what we did but now we get hit with a letter saying our account is in arrears. When I query it with the portfolio manager's manager, he says he can't really do anything about it and we just have to wait. Our own portfolio manager is slow to respond (if at all) to our constant follow-up Not sure what to do going forward..
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Colleen F
1 reviews | Active since Jan 2020
17 Nov 2016, 10:45
Totally incompetent
<p>IHFM took over managing the complex that I bought into. They have not had an AGM in more than two years (allegedly because they weren't provided all of the bank statements from the previous agent) however they cannot provide any recon for the time they have been managing the bank accounts either. I'm not sure if it is incompetence or due to unethical practices. I have even told them that they don't need to be audited figures, just provide a spreadsheet with money in and money out and they aren't able to do that.</p> <p> </p> <p>My last email went unanswered which makes me suspicious of the reasons they can't provide the financial information. </p>
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Colleen F
1 reviews | Active since Jan 2020
17 Nov 2016, 10:45
Totally incompetent
<p>IHFM took over managing the complex that I bought into. They have not had an AGM in more than two years (allegedly because they weren't provided all of the bank statements from the previous agent) however they cannot provide any recon for the time they have been managing the bank accounts either. I'm not sure if it is incompetence or due to unethical practices. I have even told them that they don't need to be audited figures, just provide a spreadsheet with money in and money out and they aren't able to do that.</p> <p> </p> <p>My last email went unanswered which makes me suspicious of the reasons they can't provide the financial information. </p>
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