Russells and Joshua Doore
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Russells and Joshua Doore is facing severe customer experience failures across delivery, product quality, after-sales service, and credit management. Customers consistently describe missed deliveries, damaged or defective goods, ignored complaints, and unresolved refund requests. A handful of branches and named staff receive praise, but these are exceptions against a backdrop of systemic operational and communication breakdowns.
TrustIndex
1.7
Based on recent customer reviews, Russells and Joshua Doore is described as a deeply frustrating retail experience. Customers consistently report broken delivery promises, defective products arriving from warehouses, unresolved complaints, and refunds that drag on for weeks or months. Staff and managers are frequently called rude or evasive, while warranty and refund disputes dominate the feedback across multiple branches and the online channel.
The most common complaint about Russells and Joshua Doore, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (1.4) is the most damaged area. Customers report missed delivery windows, partial deliveries, damaged goods on arrival, drivers arriving without items, and confirmed dates being silently rescheduled, leaving buyers sleeping on floors with no fridge or bed.
Russells and Joshua Doore has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 148 reviews in the last 12 months. Hellopeter has tracked Russells and Joshua Doore across 2,247 total reviews. How is the TrustIndex calculated? →
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