kickkit.co.za
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, kickkit.co.za is described as a deeply troubled online retailer where paid orders rarely arrive, communication is non-existent, and customers feel ****med. Recurring complaints centre on undelivered jerseys, ignored emails, automated 'enjoying your purchase' messages for items never received, and refusal to process refunds or cancellations across the past year.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, kickkit.co.za is described as a deeply troubled online retailer where paid orders rarely arrive, communication is non-existent, and customers feel ****med. Recurring complaints centre on undelivered jerseys, ignored emails, automated 'enjoying your purchase' messages for items never received, and refusal to process refunds or cancellations across the past year.
The most common complaint about kickkit.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (1.1) is the central failure. Customers report waiting weeks or months past the advertised 6-9 day window, with no tracking, no dispatch, and orders stuck on 'Awaiting Fulfilment'. Many never receive goods at all despite paying insured delivery fees.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Requestested to cancel a order 30 minutes after ordering 18 April 2026, I sent numerous cancelation emails up to date still no response. Zero customer service, they only respond to enquiries. At this point am thinking the cancellation is being ignored so they can front with the condition "a customized item is not eligible for return" while I've been canceling ever since I have ordered. There is not even a cancel oder option on their website which indicates they are not willing to entertain returns.
1 reviews | Active since Jan 2020
Requestested to cancel a order 30 minutes after ordering 18 April 2026, I sent numerous cancelation emails up to date still no response. Zero customer service, they only respond to enquiries. At this point am thinking the cancellation is being ignored so they can front with the condition "a customized item is not eligible for return" while I've been canceling ever since I have ordered. There is not even a cancel oder option on their website which indicates they are not willing to entertain returns.
1 reviews | Active since Jan 2020
I ordered a size Large 2025/26 Orlando Pirates Home Kit from Kick Kit on 02 Mar 2026 and the order was confirmed with order number #14175 by email received on 02 Mar 2026 @ 12H49. The confirmation email also stipulated a standard delivery to take 6 to 9 days. It has been 32 days to date and I still have not received my order. On 05 Mar 2026, I got an email from Henry Jones <support@kickkit.co.za> stating that my order is being prepared to be shipped. That mail also stipulated that delivery timeline is 6 to 9 working days, not just days but working days. On 20 Mar 2026, I responded to the support email I got from Henry Jones asking for an update on my order and indicating it had been 15 working days by then without receiving my order whilst delivery was meant to be made within 6 to 9 working days. Since then, I got no response to date. Whenever I go online to track my order using order #14175, I get a message that reads "We were unable to retrieve tracking information for '14175'. Please try again later." I recommend NO ONE to buy from KICK KIT. NEVER!!!!
1 reviews | Active since Jan 2020
I ordered a size Large 2025/26 Orlando Pirates Home Kit from Kick Kit on 02 Mar 2026 and the order was confirmed with order number #14175 by email received on 02 Mar 2026 @ 12H49. The confirmation email also stipulated a standard delivery to take 6 to 9 days. It has been 32 days to date and I still have not received my order. On 05 Mar 2026, I got an email from Henry Jones <support@kickkit.co.za> stating that my order is being prepared to be shipped. That mail also stipulated that delivery timeline is 6 to 9 working days, not just days but working days. On 20 Mar 2026, I responded to the support email I got from Henry Jones asking for an update on my order and indicating it had been 15 working days by then without receiving my order whilst delivery was meant to be made within 6 to 9 working days. Since then, I got no response to date. Whenever I go online to track my order using order #14175, I get a message that reads "We were unable to retrieve tracking information for '14175'. Please try again later." I recommend NO ONE to buy from KICK KIT. NEVER!!!!
1 reviews | Active since Jan 2020
I have purchased Soccer tops for my grandson on the 4 th of March 26, paid R 1598 + R 49 for insured delivery and up to date received nothing. I have emailed, phoned and did everything to contact them as I wanted to know what has happened to my order. No response, no delivery, no correspondence, no nothing!! Please people learn from my mistake and stay away from this company KickKit
1 reviews | Active since Jan 2020
I have purchased Soccer tops for my grandson on the 4 th of March 26, paid R 1598 + R 49 for insured delivery and up to date received nothing. I have emailed, phoned and did everything to contact them as I wanted to know what has happened to my order. No response, no delivery, no correspondence, no nothing!! Please people learn from my mistake and stay away from this company KickKit
1 reviews | Active since Jan 2020
I placed two orders with Kickkit on 4 February and 7 February (Order numbers: 13980 and 13994), with a total value of approximately R4,000. Despite multiple follow-ups, I have received no response and no update on my orders. I emailed on the following dates: 18 March 23 March 28 March 30 March To date, I have been completely ignored. These items were intended as gifts, and due to the excessive delay and lack of communication, they are no longer needed. As such, I am formally requesting a full refund. If this matter is not resolved urgently, I will have no choice but to escalate it further to the relevant consumer protection authorities. I expect a response and resolution as soon as possible.
1 reviews | Active since Jan 2020
I placed two orders with Kickkit on 4 February and 7 February (Order numbers: 13980 and 13994), with a total value of approximately R4,000. Despite multiple follow-ups, I have received no response and no update on my orders. I emailed on the following dates: 18 March 23 March 28 March 30 March To date, I have been completely ignored. These items were intended as gifts, and due to the excessive delay and lack of communication, they are no longer needed. As such, I am formally requesting a full refund. If this matter is not resolved urgently, I will have no choice but to escalate it further to the relevant consumer protection authorities. I expect a response and resolution as soon as possible.
kickkit.co.za has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked kickkit.co.za across 48 total reviews. How is the TrustIndex calculated? →
