EP
Errol P
Active since Jan 2020
11
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0
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Reviews
11 reviews1 month ago
No feedback on claims for over a month
I took a Home Insurance policy with iWYZE on 02 Apr 2025 and I have been since honouring my monthly debit orders. On 07 Apr 2026 I submitted a claim (Claim No.: ***) where after a storm in Durban, 3 of my aloe plants fell onto a skylight room and side brick wall fence with wooden latte fencing fell to the neighbour's side. An assessor/service provider came to site to assess and since then, I have no feedback to date and this is over a month since I submitted this claim. On the 30 Apr 2026, I submitted another claim (Claim No.: ***) where 2 branches fell from a tree where 1 branch fell into a neighbour's yard and 1 branch fell onto my wooden latte fence with an electric fence and damaged it. Once again, an assessor/service provider came to site to assess and since then, I have no feedback to date. There is no human interaction from iWYZE, I keep getting automated emails stating that my claim is referred to management for review with no contact person or contact number or email address. When I send an query to *** no one responds. I would never recommend iWYZE to any home owner for Home Insurance as they don't deem anything urgent to their clients even though the safety of the home is compromised from the damages.
2 replies
2 months ago
Order#14175 NOT delivered after 24 working days and counting
I ordered a size Large 2025/26 Orlando Pirates Home Kit from Kick Kit on 02 Mar 2026 and the order was confirmed with order number #14175 by email received on 02 Mar 2026 @ 12H49. The confirmation email also stipulated a standard delivery to take 6 to 9 days. It has been 32 days to date and I still have not received my order. On 05 Mar 2026, I got an email from Henry Jones <***> stating that my order is being prepared to be shipped. That mail also stipulated that delivery timeline is 6 to 9 working days, not just days but working days. On 20 Mar 2026, I responded to the support email I got from Henry Jones asking for an update on my order and indicating it had been 15 working days by then without receiving my order whilst delivery was meant to be made within 6 to 9 working days. Since then, I got no response to date. Whenever I go online to track my order using order #14175, I get a message that reads "We were unable to retrieve tracking information for '14175'. Please try again later." I recommend NO ONE to buy from KICK KIT. NEVER!!!!
0 replies
15 months ago
Insurer approves a claim for a value lower than policy schedule specified insured value ****.
My Samsung S20 FE cellphone insured for a specific R11 000.00 as an All Risk item, fell into the pool on 19 Jan 2025 and I reported it to the Khetha Insurance Brokers and the broker reported it to the Insurer(New National Assurance Company) on 20 Jan 2025. On 07 Feb 2025, the Insurer offers to replace the cellphone for R7 152.30 minus R1 000.00 of basic excess. Here is a series of events: 19 Jan 2025 - Cellphone falls into the pool & I report to the Broker 20 Jan 2025 - Broker files a claim with the Insurer 24 Jan 2025 - I requested a feedback on the lodged claim and got no response. 30 Jan 2025 - I receive an email from *** stating that my claim is registered and listing what is required (1. Copy of ID, 2. Damage Report, 3. Replacement Quote & 4. Invoice/Receipt) to process/validate my claim. No explanation, whatsoever, as to why it takes 10 days to just register a claim and to outline these requirements to me. 30 Jan 2025 - I respond to the mail requesting clarity on two things (1. What a damage report is and who compiles a damage report?, 2. What is a replacement quote is and if I need to get a quote for the same, Samsung S20 FE, cellphone because the cellphone is insured for a specific amount/value?). On the same email, I asked why is the claim only being attended to after 10 days and no one bothered to answer me. 30 Jan 2025 - I get a response from the same Insurer personnel stating that and I quote "With regards to the documents Sir, unfortunately you are the one that needs to provide them to the insurance in order for us to assist with your claim validation." Thus, I asked for clarity on the things I need to submit and the was the response, "submit what we asked you to submit". At this point I decided to continue with the discussion with the Broker rather than the Insurer's personnel. 04 Feb 2025 - Broker enquires the Insurer to clarify the clarity I initially requested and Insurer eventually clarifies. 04 Feb 2025 - Broker requests that I submit a SAPS sworn affidavit to support may, which I did submit with copy of my ID. 04 Feb 2025 - Broker requests that I go to a Samsung Store or any approved repairer to take the phone in for a damage report. I went to Samsung Pavilion in Durban and took the phone in for assessment which costed me R350.00 not reimbursed. 05 Feb 2025 - I received an Insurance Report from Samsung Pavilion that I submitted to the Broker. The was stating two things; 1. Device has multiple main board failures and it cannot be repaired. 2. The Samsung S20 FE has been discontinued and was replaced by Samsung S24 FE which retails at R16 999.00 06 Feb 2025 - Broker follows up and the Insurer response that the claim has been validated. Then Insurer asks Broker to confirm if the size of the cellphone is 128GB or 256GB and the Brokers confirms that it is 128GB. 06 Feb 2025 - Insurer sends a authorization letter from replacement that requires me to sign if I agree. The letter had the following; Adjusted Claim Amount: R7 152.30, Excess payable by Insured: R1 000.00 and Amount to Supplier payable by Affinity: R6 152.30 06 Feb 2025 - Broker acknowledged receipt of the letter. Broker asked why is the payable amount R6 152.30 when it was purchased and the insured pays a monthly premium of R11 000.00 to insure the cellphone. Broker queried if my excess waiver does not apply as I have a waiver on the policy. 07 Feb 2025 - Insurer responds to the Broker as quoted "Kindly note the basic excess waiver is only for motor claims. With regards to the Quote I received from our suppliers the next available model after the S20 FE is S23 FE and the Quote to replace it is R7 152,30 and if we take the excess of, we get to R6 152.30. With regards to the client purchased phone for R11000 please keep in mind the prices do decrease over time; please also keep in mind the client is also getting an upgrade a better phone then what the client had (newer model)." 14 Feb 2025 - I indicated to the Broker that I am not accepting the Insurer's offer of replacement. I then asked the following questions; 1. Requested Insurer to provide proof of the S23 FE replacement as per their supplier. 2. Why was I requested to get a replacement, at a cost to me of R350, if they have a supplier to replace the phone? Will they compensate my R350? 3. Why did I have to pay an excess fee for replacement of the Datsun Go+ windscreen whilst having a excess waiver and it is now said to be covering cars only? Also, can they provide the writing where it specifies that the excess waiver is only for cars. 07 Feb 2025 - Insurer demands that I courier the damaged phone to their premises or else the claim will not be settled. 19 Feb 2025 - I sent the Broker the following email: " I have noted the decision from the insurer. Please note the following: I have paid my insurance premiums and comp**** as per schedule. I lodged a claim, where the insurer made requests in order to validate the claim. I have then provided all required information to the insurer, which resulted in the insurer validating the claim. The item I am claiming for is insured for a specific figure and I pay a premium money to ensure the item for that specific figure. Not a retail value. There's no where in the schedule that stipulates that my property belongs to the insurer when it gets damaged and has to be replaced. So if my house in Phalaborwa burns down, the insurer will want me to courier the remains of that house to them? What nonsense is this? If the insurer wants the damaged phone, I can sell it to them, non negotiable. As per schedule, I will report this case to the Ombudsman and taking it to lawyers if need be. Going forward, please find me another insurer as of March 2025. I'll also be searching on my side. Please note that I want no affiliation with this insurer and they are in bridge of the schedule/contract by failing to settle a claim they validated for a figure that is specified on the schedule/contract. As a result, I will reverse any debit coming off from the insurer. Unless the matter is settled to my satisfactory. Thanks." 26 Feb 2025 - I confirmed that the excess waiver on y policy schedule is indeed on vehicles only. This then brought a question that in Oct 2024 I submitted a claim for a windscreen replacement of a Datsun Go+ and I was demanded an excess fee of R1 000.00 which I paid. Then I ask when I ask why did I have to pay the excess on a car when I have a waiver? 26 Feb 2025 - The Insurer's response to date is "Please note your query was send to my manager please note I am waiting for feedback." This is not the first time I have a problem with this insurer, years back I submitted a claim and the claim was approved and the repairer said more the longest period that they don't have parts to fix the car. The car was even sold without being fixed whilst the claim was approved.
1 reply
41 months ago
Unauthorized subscription to Bigcash
On 25 Dec 2022 I got a text stating that I have subscribed to Bigcash on R3.00/day. On 24 Jan 2023 I got a text reminding me that I have subscribed to Bigcash. I don't even know what is Bigcash neither how one subscribes to it. When I try calling 180 to speak to a consultant, there is not even an option to speak to a consultant
0 replies
57 months ago
SIM swap still pending
Compared to other networks(Telkom), MTN still uses the old process to just do a SIM swap. I did a SIM swap on the 12th Oct 21 and the message was that it could take up to 4hrs for the swap to be completed. But 24hrs later and counting, the message now is that the SIM swap is pending. And this is after answering ridiculous questions set by MTN as part of the SIM swap process. At this stage my communication is standing still as MTN is still pending...
0 replies
57 months ago
Swift SIM swap process
Excellent service at Musgrave Telkom store and a swift SIM swap system by Telkom with a defined process.
0 replies
63 months ago
Defective tracking device not being repaired
On the 24th of Feb I upgraded from Netstar Basic to Netstar Plus. On the 25th I downloaded the Netstar App but I could only view one out of the two cars. To date I can only view the Datsun Go+ and cannot see the Toyota Hilux. On the 25th of Feb I logged a call with Ref no.: CAS-***-Q6K7 and I was told that a repair has been booked for the unit with the Polokwane office for the Hilux but nothing has been done to date. 15th Mar 2021 I enquired on mail and I received a ref no.: CAS-***-V2D9 the following day. 17th Mar 2021 I received a mail stating escalation of my query to the relevant department with a ref no.:CAS-***-M9L5, but still a no info nor action a month later. I also do not know long has this this unit has not been working before it was picked up and my car has been on high risk since then.
1 reply
65 months ago
Unprocessed Funeral Claim
On 28/01/2021 I submitted a funeral claim to Standard Bank Insurance both on email and on WhatsApp. 29/01/2021 I called and got confirmation of receipt of the documents required for the claim but to date the claim is still not processed. On 02/02/2021 I enquired with a mail regarding the status of my claim and got no response to it. On 04/02/202, week later, I call in and get told that I did not submit the claim form, whilst it is the 1st document I attached. On top of this, Standard Bank Insurance has no decency to even contact me and notify me that I did not submit the claim form that they claim I didn't submit. To make things worse, I get to hold for about 30min on a call before I can talk to someone and each time I speak with a agent I get a different instruction or a different email address to send documents to. This was supposed to be an insurance but it seem now like service delivery isn't Standard Bank Insurance's priority and I would never recommend Standard Bank Insurance to anyone, period!
2 replies
66 months ago
Partial refund for out of stock items by Grabitall
On 29th Nov 2020 I placed an order for 2xPatio Mist(R278) and a Donation (R5) which amounted to R305.40 including a discount(R56.60) and delivery(R79.00), Order No: #116394. On 11th Dec 2020 I got a mail from Grabitall that the items are out of stock from supplier, yet Grabitall still had an ad online for these items advertised on that very same day. I requested to be refunded my money back. On 21st Dec 2020, I received a proof of refund payment valued R135.20 which is not what I paid to Grabitall. 22nd Dec 2020 I responded asking why am I not being fully refunded and requesting to be fully refunded and Grabitall did not respond. 06th Jan 2021 I enquired again and to date Grabitall is ignoring my communications.
0 replies
78 months ago
No replacement for a defective clock
I bought a clock in Dec 2019 and it was delivered defective. I reported it and it was collected from me on the 18/12/2019. I was then promised a replacement by early Jan 2020. To date I still have not received the replacement.
0 replies
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