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Lastminutegolf.co.za
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDVdM
Devon Van der Merwe
1 reviews | Active since Jan 2020
11 May 2023, 08:56
No Email Responsiveness or After Service when it comes to refunds
I have used LastMinuteGolf a few times already and never had any problems with bookings and payments On the 29th of April I paid for a round of Golf at Akasia Golf Club and when I arrived there the booking was never made and I had to pay again. I sent in a complaint email to be refunded that same Saturday - No response The Monday I sent in another follow up email - No Response The Thursday I sent in another email - No response Yesterday (11 May 2023) almost 2 weeks later (7 working days later - excluding 1 May Public Holiday) I phoned the call center a very friendly lady assisted me and took my details. She would have sent me an email yesterday where I can lodge the complaint and be assisted to be refunded - I am still waiting for this email. LastMinuteGolf is a fantastic way of saving money when wanting to play good golf courses, but this experience has me very disappointed for there email responsiveness and call center service does not exist - Be sure to lose your money if something like this happens - Don't even try
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Devon Van der Merwe
1 reviews | Active since Jan 2020
11 May 2023, 08:56
No Email Responsiveness or After Service when it comes to refunds
I have used LastMinuteGolf a few times already and never had any problems with bookings and payments On the 29th of April I paid for a round of Golf at Akasia Golf Club and when I arrived there the booking was never made and I had to pay again. I sent in a complaint email to be refunded that same Saturday - No response The Monday I sent in another follow up email - No Response The Thursday I sent in another email - No response Yesterday (11 May 2023) almost 2 weeks later (7 working days later - excluding 1 May Public Holiday) I phoned the call center a very friendly lady assisted me and took my details. She would have sent me an email yesterday where I can lodge the complaint and be assisted to be refunded - I am still waiting for this email. LastMinuteGolf is a fantastic way of saving money when wanting to play good golf courses, but this experience has me very disappointed for there email responsiveness and call center service does not exist - Be sure to lose your money if something like this happens - Don't even try
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Anonymous
1 reviews | Active since Jan 2020
24 Aug 2021, 09:33
No refund policy
So aparantly this website has a no refund policy on bookings, even when canceling with ample notice and with good reason. Pathetic to say the least. Wont use them again and wont recommend them or their partners ie Playmoregolf.co.za to anyone ever again.
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Anonymous
1 reviews | Active since Jan 2020
24 Aug 2021, 09:33
No refund policy
So aparantly this website has a no refund policy on bookings, even when canceling with ample notice and with good reason. Pathetic to say the least. Wont use them again and wont recommend them or their partners ie Playmoregolf.co.za to anyone ever again.
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2016, 13:40
Trippel Payment
<p>I booked golf for Reading on 12 Dec 2016, my online payment was unsuccesful twice so i called the call centre, a guy assisted me by putting my card thru manually, first time he said it was unsuccesful so he did it again. It went thru. When I put the phone down I was charged THREE times! I called them and was assisted but was told they only see two payments and the refund for the second payment will take 4 - 7 working days which is appalling and that I am still waiting 9days later. There has been a pending amount on my account(third payment) since 12 Dec as well, I called the bank and they said it's the merchant that needs to refund it. I just spoke to a lady and she found my third payment after i was told by two other people 9 days ago that it's not there and now again i must wait for the refund. I am extremely dissapointed in the poor service from lastminutegolf as I always book thru them but I don't think I will do it again as I dont have any trust in their system anymore after them costing me R1520 so far with no reason on why this happened.</p>
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2016, 13:40
Trippel Payment
<p>I booked golf for Reading on 12 Dec 2016, my online payment was unsuccesful twice so i called the call centre, a guy assisted me by putting my card thru manually, first time he said it was unsuccesful so he did it again. It went thru. When I put the phone down I was charged THREE times! I called them and was assisted but was told they only see two payments and the refund for the second payment will take 4 - 7 working days which is appalling and that I am still waiting 9days later. There has been a pending amount on my account(third payment) since 12 Dec as well, I called the bank and they said it's the merchant that needs to refund it. I just spoke to a lady and she found my third payment after i was told by two other people 9 days ago that it's not there and now again i must wait for the refund. I am extremely dissapointed in the poor service from lastminutegolf as I always book thru them but I don't think I will do it again as I dont have any trust in their system anymore after them costing me R1520 so far with no reason on why this happened.</p>
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Andrew D
1 reviews | Active since Jan 2020
19 May 2016, 14:03
Unsubscribe Fail
<p>I have unsubscribed about 6 or 7 times from the lastminutegolf weekly emails but I continue to received unwanted emails from them. The only emails I want is booking confirmations. Sort this issue out. I dont want spam!</p>
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Andrew D
1 reviews | Active since Jan 2020
19 May 2016, 14:03
Unsubscribe Fail
<p>I have unsubscribed about 6 or 7 times from the lastminutegolf weekly emails but I continue to received unwanted emails from them. The only emails I want is booking confirmations. Sort this issue out. I dont want spam!</p>
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Lizette W
1 reviews | Active since Jan 2020
11 Mar 2016, 17:40
No refund in my account as promised
Its been nearly 3 months and my money is still not in my account. You keep telling me my account was credited but nothing is reflecting in my account. I have sent you my bank statements. How long does it take to get ones money?
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Lizette W
1 reviews | Active since Jan 2020
11 Mar 2016, 17:40
No refund in my account as promised
Its been nearly 3 months and my money is still not in my account. You keep telling me my account was credited but nothing is reflecting in my account. I have sent you my bank statements. How long does it take to get ones money?
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Yash N
1 reviews | Active since Jan 2020
15 Dec 2015, 12:40
Pathetic Website and Customer Support
This Complaint serves as proof that this golf booking is not honoured and must be cancelled, as i have instructed my bank to cancel the transaction.<br> I made a booking on 14 Dec 15 around 10AM for Blue Valley Golf Course for the 17 Dec. The transaction went through but is in Authorisation mode, hence the booking was tentative.<br> I phoned about 20 times, their lines don't work. The one time i did get through, the lady said she will sort it out but never did. I phoned another 20 times - still nothing.<br> I left a message on their website, 24 hours later no response. I tried again, their useless website says i can only leave 1 message at a time.<br> Tried to check their email address on the website, Error.<br> Now registered for twitter and left them a tweet.<br> I am sick and tired of this and from my side, Lastminutegolf did not honour my transaction, hence it is cancelled. I have instructed my bank to cancel the transaction, this serves as proof as there is no other means of communication that works.<br> Never again will i use them, never.
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Yash N
1 reviews | Active since Jan 2020
15 Dec 2015, 12:40
Pathetic Website and Customer Support
This Complaint serves as proof that this golf booking is not honoured and must be cancelled, as i have instructed my bank to cancel the transaction.<br> I made a booking on 14 Dec 15 around 10AM for Blue Valley Golf Course for the 17 Dec. The transaction went through but is in Authorisation mode, hence the booking was tentative.<br> I phoned about 20 times, their lines don't work. The one time i did get through, the lady said she will sort it out but never did. I phoned another 20 times - still nothing.<br> I left a message on their website, 24 hours later no response. I tried again, their useless website says i can only leave 1 message at a time.<br> Tried to check their email address on the website, Error.<br> Now registered for twitter and left them a tweet.<br> I am sick and tired of this and from my side, Lastminutegolf did not honour my transaction, hence it is cancelled. I have instructed my bank to cancel the transaction, this serves as proof as there is no other means of communication that works.<br> Never again will i use them, never.
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Marco M
1 reviews | Active since Jan 2020
10 Dec 2015, 07:32
Unable to get hold of the call center
I am trying to make a booking on the Lastminutegolf website and every time that I try to make a payment I get kicked off the website, unable to make the payment.<br> <br> This has prompted me to call them on their contact number provided on their website. I have now made numerous calls, the total time of which I was on the line with no answer being about 45 minutes. I am sill trying to get hold of someone within the company. I would expect this from Telkom or the Department of Home Affairs but not a private company providing services.<br> <br> When I try to send an email to the email address provided on their website there is no indication as to whether it is sent or received.<br> <br> I am highly irritated with this poor, poor service as I would like to book my round of golf before someone else takes the tee-off time but it is proving to be impossible. It is also highly annoying as I am paying for holding on the whole time when no one is answering.<br> <br> Do not advertise a telephone number if you have no intention to answer the call.
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Marco M
1 reviews | Active since Jan 2020
10 Dec 2015, 07:32
Unable to get hold of the call center
I am trying to make a booking on the Lastminutegolf website and every time that I try to make a payment I get kicked off the website, unable to make the payment.<br> <br> This has prompted me to call them on their contact number provided on their website. I have now made numerous calls, the total time of which I was on the line with no answer being about 45 minutes. I am sill trying to get hold of someone within the company. I would expect this from Telkom or the Department of Home Affairs but not a private company providing services.<br> <br> When I try to send an email to the email address provided on their website there is no indication as to whether it is sent or received.<br> <br> I am highly irritated with this poor, poor service as I would like to book my round of golf before someone else takes the tee-off time but it is proving to be impossible. It is also highly annoying as I am paying for holding on the whole time when no one is answering.<br> <br> Do not advertise a telephone number if you have no intention to answer the call.
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