Lula
Claimed Business
AI Review Summary
Based on recent customer reviews, Lula receives overwhelmingly negative feedback across its lending and banking services. Customers consistently report high interest rates, aggressive repayment terms, and a lack of willingness to restructure loans for struggling businesses. Banking clients describe prolonged system outages preventing access to funds, with no proactive communication from the company. Support interactions are frequently described as unhelpful, rude, or unresponsive, with unresolved tickets and broken callback promises. Multiple reviewers flag false advertising regarding SMME funding accessibility and credit availability, while concerns about unauthorized credit enquiries and account blocking add to widespread dissatisfaction.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|19 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(5.6%)
2(0%)
1(94.4%)
5(0%)
4(0%)
3(5.6%)
2(0%)
1(94.4%)
Frequently Asked Questions About Lula
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTT
DH
David H
1 reviews | Active since Jan 2020
2 Mar 2026, 11:43
Feels like a loan shark
They don't explain things very nicely, quick to give you money and then hit you hard with all their interest in the first 6 payments. Are not interested in helping to spread the interest or restructure the loan to assist a business that has lost customers recently. Just 5 days to come up with the money or they gonna come for me.
Helpful (0)
|Replies (0)DH
David H
1 reviews | Active since Jan 2020
2 Mar 2026, 11:43
Feels like a loan shark
They don't explain things very nicely, quick to give you money and then hit you hard with all their interest in the first 6 payments. Are not interested in helping to spread the interest or restructure the loan to assist a business that has lost customers recently. Just 5 days to come up with the money or they gonna come for me.
0
Replies (0)MS
HJvV
Henry Jansen van Vuuren
1 reviews | Active since Jan 2020
4 Jan 2026, 06:54
Taking long
After doing a application yesterday still no feedback on approval???heard they are quick??? Will give it sometime as they say it can take up to 24 hrs. But don't think they will make it in that time.
Helpful (0)
|Replies (0)HJvV
Henry Jansen van Vuuren
1 reviews | Active since Jan 2020
4 Jan 2026, 06:54
Taking long
After doing a application yesterday still no feedback on approval???heard they are quick??? Will give it sometime as they say it can take up to 24 hrs. But don't think they will make it in that time.
0
Replies (0)BM
Bobo M
1 reviews | Active since Jan 2020
19 Dec 2025, 04:51
Mandatory Credit Check on your Profile every Six Months
Lula (formerly known as Lulalend) has implemented a policy of conducting automatic credit enquiries on customer profiles every six months, regardless of whether an outstanding balance exists on the account and without obtaining explicit ongoing consent for each enquiry. I personally encountered this in June 2025 and again in December 2025. In June, the explanation provided was that the enquiry was necessitated by an existing balance on the account. Accordingly, I settled the balance in full. However, another enquiry was performed on 15 December 2025 at approximately 2:00 a.m. On this occasion, the stated rationale was: “While the outstanding capital may be settled, the approved credit line remains open and available for you to use. To maintain this active status and ensure the facility is compliant and ready for your immediate use, a mandatory credit check is performed every six months.” I maintain open credit facilities with several major institutions, including Absa, FNB, Standard Bank, and Capitec. If these providers adopted a similar practice of mandatory credit enquiries every six months on active credit lines, the cumulative number of enquiries on my credit profile would be substantial and potentially detrimental.
Helpful (0)
|Replies (0)BM
Bobo M
1 reviews | Active since Jan 2020
19 Dec 2025, 04:51
Mandatory Credit Check on your Profile every Six Months
Lula (formerly known as Lulalend) has implemented a policy of conducting automatic credit enquiries on customer profiles every six months, regardless of whether an outstanding balance exists on the account and without obtaining explicit ongoing consent for each enquiry. I personally encountered this in June 2025 and again in December 2025. In June, the explanation provided was that the enquiry was necessitated by an existing balance on the account. Accordingly, I settled the balance in full. However, another enquiry was performed on 15 December 2025 at approximately 2:00 a.m. On this occasion, the stated rationale was: “While the outstanding capital may be settled, the approved credit line remains open and available for you to use. To maintain this active status and ensure the facility is compliant and ready for your immediate use, a mandatory credit check is performed every six months.” I maintain open credit facilities with several major institutions, including Absa, FNB, Standard Bank, and Capitec. If these providers adopted a similar practice of mandatory credit enquiries every six months on active credit lines, the cumulative number of enquiries on my credit profile would be substantial and potentially detrimental.
0
Replies (0)C
QM
Queen M
1 reviews | Active since Jan 2020
12 Nov 2025, 11:20
Blocked account without any communication
This is the worst account to ever open. So I recently opened a new account and went to order a new physical card but my account got blocked as soon as I received the card. And I haven't been able to activate the card. When I try to reach the support I literally have to beg for their response, telling me that my account is with their compliance team. When I ask why and what happened they cant even give me a brief explanation. This has caused nothing but frustrations as I haven't transacted on the account. I wouldn't recommend this to anyone. It means our money isn't safe with this bank. If the new account can be blocked without any communication, then I highly wouldn't recommend this bank to anyone..
Helpful (0)
|Replies (0)QM
Queen M
1 reviews | Active since Jan 2020
12 Nov 2025, 11:20
Blocked account without any communication
This is the worst account to ever open. So I recently opened a new account and went to order a new physical card but my account got blocked as soon as I received the card. And I haven't been able to activate the card. When I try to reach the support I literally have to beg for their response, telling me that my account is with their compliance team. When I ask why and what happened they cant even give me a brief explanation. This has caused nothing but frustrations as I haven't transacted on the account. I wouldn't recommend this to anyone. It means our money isn't safe with this bank. If the new account can be blocked without any communication, then I highly wouldn't recommend this bank to anyone..
0
Replies (0)VN
Vutlhari N
1 reviews | Active since Jan 2020
10 Nov 2025, 19:49
COMPLAINT
I have been struggling to transact on my account since last week, this bank has not formally let me know if there's an issue and if my money is safe with them. I sent an email yesterday and received a very cheesy response that said they are aware, and nothing that gave me respect or assurance as a client and I feel that is the most disrespectful thing you can ever do to your clients, As of this moment, i want this account closed.
Helpful (0)
|Replies (0)VN
Vutlhari N
1 reviews | Active since Jan 2020
10 Nov 2025, 19:49
COMPLAINT
I have been struggling to transact on my account since last week, this bank has not formally let me know if there's an issue and if my money is safe with them. I sent an email yesterday and received a very cheesy response that said they are aware, and nothing that gave me respect or assurance as a client and I feel that is the most disrespectful thing you can ever do to your clients, As of this moment, i want this account closed.
0
Replies (0)