M
Moonstone
Unclaimed Business
M
Moonstone
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Moonstone
Moonstone has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Moonstone across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Didi M
1 reviews | Active since Jan 2020
19 Mar 2026, 07:47
POOR COURSE STRUCTURE AND LACK OF CLASSES
This school is a waste of money especially for further education part time online learning like wealth management. What kind of school charges R6000 per module and fails to have tutoring videos or face to face weekend classes to help learners to understand the study material. some of us work in call centers to make a living and do not have an extensive background in insurance besides the specific jobs we work in and would really appreciate paying for a service that provides classes online to help us understand study material and modules for subjects that we do not have a vast knowledge of. If you fail an assignment unit you get charged R400 to resubmit an assignment module, Moonstone is more invested in making money than helping their students. Save your money and find other schools offering wealth management courses and classes that will help you obtain the qualification whilst also teaching you the material.
Helpful (0)
|Replies (0)DM
Didi M
1 reviews | Active since Jan 2020
19 Mar 2026, 07:47
POOR COURSE STRUCTURE AND LACK OF CLASSES
This school is a waste of money especially for further education part time online learning like wealth management. What kind of school charges R6000 per module and fails to have tutoring videos or face to face weekend classes to help learners to understand the study material. some of us work in call centers to make a living and do not have an extensive background in insurance besides the specific jobs we work in and would really appreciate paying for a service that provides classes online to help us understand study material and modules for subjects that we do not have a vast knowledge of. If you fail an assignment unit you get charged R400 to resubmit an assignment module, Moonstone is more invested in making money than helping their students. Save your money and find other schools offering wealth management courses and classes that will help you obtain the qualification whilst also teaching you the material.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Aug 2025, 07:18
Sad and Dissappointing service
I booked an exam with them for the 6th of August, I later found out that I couldn't make the exam time slot and I called them today on the 4th to see if I can get a later or earlier time slot the lady did not even take my details to check she flat out said no. This is money wasted so disappointed.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Aug 2025, 07:18
Sad and Dissappointing service
I booked an exam with them for the 6th of August, I later found out that I couldn't make the exam time slot and I called them today on the 4th to see if I can get a later or earlier time slot the lady did not even take my details to check she flat out said no. This is money wasted so disappointed.
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Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
9 Jan 2025, 09:57
BAD SERVICE , UNFAIR TREATEMENT
This is ridiculous service!!! I booked an exam for the 13 January 2025 , an incorrect reference was used, i called on the 6th to rectify , it was escalated to one of the agents called Marietjie Grant, i did respond back to the agent with relevant information and pop with the dates on the same day. I have sent numerous follow ups with no responds. Bad Service Moonstone
Helpful (0)
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Thato M
1 reviews | Active since Jan 2020
9 Jan 2025, 09:57
BAD SERVICE , UNFAIR TREATEMENT
This is ridiculous service!!! I booked an exam for the 13 January 2025 , an incorrect reference was used, i called on the 6th to rectify , it was escalated to one of the agents called Marietjie Grant, i did respond back to the agent with relevant information and pop with the dates on the same day. I have sent numerous follow ups with no responds. Bad Service Moonstone
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Replies (0)PS
Proudly S
1 reviews | Active since Jan 2020
28 Dec 2024, 07:00
Give me an exam slot for which I paid
Moonstone has disabled my account, effectively blocking me from making any further exam booking under my profile. Additionally, on the 20th of December they were not answering their phones more than 30 minutes the EARLY YEAR-END CLOSING TIME they themselves set for themselves. So as a result I promptly set up another profile, made a booking for 04th February 2024, paid using the correct invoice number and emailed the proof of payment, yet this morning again they "temporarily" cancelled my booking due to "non-payment"???
Helpful (0)
|Replies (0)PS
Proudly S
1 reviews | Active since Jan 2020
28 Dec 2024, 07:00
Give me an exam slot for which I paid
Moonstone has disabled my account, effectively blocking me from making any further exam booking under my profile. Additionally, on the 20th of December they were not answering their phones more than 30 minutes the EARLY YEAR-END CLOSING TIME they themselves set for themselves. So as a result I promptly set up another profile, made a booking for 04th February 2024, paid using the correct invoice number and emailed the proof of payment, yet this morning again they "temporarily" cancelled my booking due to "non-payment"???
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Replies (0)NP
Nikita P
1 reviews | Active since Jan 2020
14 Nov 2024, 04:12
Re exams
They way the exams are and they way they say the system checks is bull**** ... They don't even give your paper to see where you went wrong or think the breakdown is correct...yes we need our Re licence but I feel this is a scheme just so they can make money.
Helpful (0)
|Replies (0)NP
Nikita P
1 reviews | Active since Jan 2020
14 Nov 2024, 04:12
Re exams
They way the exams are and they way they say the system checks is bull**** ... They don't even give your paper to see where you went wrong or think the breakdown is correct...yes we need our Re licence but I feel this is a scheme just so they can make money.
0
Replies (0)LS
L S
1 reviews | Active since Jan 2020
16 Jul 2024, 08:25
Bad experience with Moonstone and FSCA with candidates results that they taking long and they don't communicate on what is happening.
My sister wrote re5 exam with moonstone on the 12 June 2024 and she still didn't receive her results,she phones moonstone after some days asking for her results and they told her it will take 10 working days.after 10 working days she sends email and they said she must contact fsca that she did email fsca and Stefanie Rossow responded the following day say moonstone said they found irregularities in the exam and enforcement department will contact her. Till today there is still no communication from FSCA and Moonstone, they don't tell what are those irregularities they found and how long is their turn around time on their investigations.Is a month now and they muted,my sister sends followup to Moonstone Sheila and M Grant, FSCA Stefanie Rossouw and Juanita Smith and no one responded. This is affecting us as a family as my sister can't work at the moment and she is a bread winner in the family. Hellopeter please help on this situation,we need communication and how long this will take.
Helpful (0)
|Replies (0)LS
L S
1 reviews | Active since Jan 2020
16 Jul 2024, 08:25
Bad experience with Moonstone and FSCA with candidates results that they taking long and they don't communicate on what is happening.
My sister wrote re5 exam with moonstone on the 12 June 2024 and she still didn't receive her results,she phones moonstone after some days asking for her results and they told her it will take 10 working days.after 10 working days she sends email and they said she must contact fsca that she did email fsca and Stefanie Rossow responded the following day say moonstone said they found irregularities in the exam and enforcement department will contact her. Till today there is still no communication from FSCA and Moonstone, they don't tell what are those irregularities they found and how long is their turn around time on their investigations.Is a month now and they muted,my sister sends followup to Moonstone Sheila and M Grant, FSCA Stefanie Rossouw and Juanita Smith and no one responded. This is affecting us as a family as my sister can't work at the moment and she is a bread winner in the family. Hellopeter please help on this situation,we need communication and how long this will take.
0
Replies (0)PN
Palesa N
1 reviews | Active since Jan 2020
9 Apr 2024, 14:18
Moonstone RE5 hell
I wrote my RE5 with moonstone between 2017 and 2018 All the bookings, certifications were done and sent to my then employers email standardbank.. the bank had given us limited time to obtain this and I eventually passed after my 2nd time with moonstone. I have an interview lined up n requested I be sent my certificate copy as I no longer have access to the email address I used cause I no longer work there, I was told they can’t pick up my ID number. The lady never bothered asking my name, surname or even email address to maybe pick up my certificate using a different method as this is already over 6 years ago. It now looks like I’ve **** on my CV as I have absolutely no proof whatsoever that I indeed wrote and passed my exam . I need help please as this is messing with my job hunting
Helpful (0)
|Replies (0)PN
Palesa N
1 reviews | Active since Jan 2020
9 Apr 2024, 14:18
Moonstone RE5 hell
I wrote my RE5 with moonstone between 2017 and 2018 All the bookings, certifications were done and sent to my then employers email standardbank.. the bank had given us limited time to obtain this and I eventually passed after my 2nd time with moonstone. I have an interview lined up n requested I be sent my certificate copy as I no longer have access to the email address I used cause I no longer work there, I was told they can’t pick up my ID number. The lady never bothered asking my name, surname or even email address to maybe pick up my certificate using a different method as this is already over 6 years ago. It now looks like I’ve **** on my CV as I have absolutely no proof whatsoever that I indeed wrote and passed my exam . I need help please as this is messing with my job hunting
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Replies (0)AM
Andiswa M
1 reviews | Active since Jan 2020
6 Mar 2024, 13:41
Poor service at Moonstone
I phoned Moonstone today to request if my email can be updated in order for me to receive my results. The Receptionist (Muldred ) put me on hold till i decided to hang up she continued putting my call on hold.
Helpful (0)
|Replies (0)AM
Andiswa M
1 reviews | Active since Jan 2020
6 Mar 2024, 13:41
Poor service at Moonstone
I phoned Moonstone today to request if my email can be updated in order for me to receive my results. The Receptionist (Muldred ) put me on hold till i decided to hang up she continued putting my call on hold.
0
Replies (0)