Active since Mar 2017
9
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9 reviews2 months ago
Formal Complaint: Rude Consultant Conduct and Unauthorised Debit Threat
I am writing to formally lodge a complaint regarding the conduct of one of your consultants, Velisiwe, and the manner in which my account arrears were handled. On 20 February 2026, Velisiwe contacted me to advise that my account was allegedly one month in arrears. During the call, she stated that the bank could decide to double debit my account in order to recover the outstanding amount. I found this statement concerning and intimidating. I requested that she provide written correspondence confirming what she had communicated telephonically, including confirmation of the alleged arrears and the bank’s intention to double debit my account. She refused, stating that it was not in her job description to send such correspondence. Instead, she offered to provide a recording of the call, which is not what I requested. I consider this response unprofessional and dismissive. As a client of African Bank, I am entitled to clear, written communication regarding my account status and any intended actions affecting my finances. Furthermore, I would like to formally state the following: In terms of the Consumer Protection Act (CPA), I have the right to fair, reasonable and just treatment, as well as the right to honest and transparent communication. In terms of the National Credit Act (NCA), I have the right to be informed of any default, arrears, and proposed enforcement action in writing. No debit order may be processed against my account without my explicit authorisation. Any attempt to double debit my account without my consent will be regarded as an unauthorised and ******** transaction. I hereby request: A formal written apology from Velisiwe for her rude and dismissive conduct. Written confirmation of my account status, including a detailed breakdown of any alleged arrears. Written confirmation that no additional or double debit will be processed without my prior written consent. A copy of the bank’s policy regarding debit order adjustments in arrears situations. Please treat this matter as urgent. Should this issue not be resolved satisfactorily, I will escalate my complaint to the National Credit Regulator and/or the Banking Ombudsman. I look forward to your prompt written response
53 replies
3 months ago
False promises
To whom this may concern My name is Alicia Motubatse I would like you to please refund me the amount that has been debited from my account. I have requested this from the consultant who assisted me in the cancelation of my contract but did not happen . I have canceld my contract before month end and do not want insurance from you any more . The bank says that it must be reversed on your side it cant be done from their side . Client nr: 111729697
56 replies
8 months ago
Sad and Dissappointing service
I booked an exam with them for the 6th of August, I later found out that I couldn't make the exam time slot and I called them today on the 4th to see if I can get a later or earlier time slot the lady did not even take my details to check she flat out said no. This is money wasted so disappointed.
0 replies
9 months ago
disappointing service
I owed R2000 due to the fact that I was unemployed and the account wwas handed over to debt collectors Shapiro Sheik De Vries and Associtaes, as soon as the payment was done and I requested a paid up letter showing proof of the payment being received and the account no longer owed, NOBODY between them and the debt collectors can draft this letter.
106 replies
9 months ago
DISGUSTING SERVICE
The consultants are extremely rude! They call at the odd hours of the morning. I owed Discovery Health an amount of just over R2000 and finally I was able to make the payment. The company responsible for collecting this money was Shapiro Shaik, I sent them the proof of payment immediately after making the payment and they told me about some pay over process, which is essentailly taking forever! I spoke to a lady by the name of Thuli whio made unfounded promises and said my query would be resolved and to date a week later NOTHING! I called this morning and spoke to Malusi Songola who assured me that this letter would be in my mailbox today 28 July 2025 before close of business and there is NOTHING! All they know is to hound you for payments once the payment has been done, NOBODY KNOWS how to do their job! its sad and very dissappointing.
53 replies
35 months ago
SHOCKINGLY BAD SERVICE!!! THE WORST I HAVE EVER RECEIVED
I have had the most shocking service from this company and am still shocked at the level of inconsistency I have received from this bank. My dad sent money to an account that I had closed years ago with Standard Bank, unbeknown to us that account number was recycled and the money has now gone into an active account. After writing my initial review on this platform, a consultant by the name of Bila Gorden assured me on Friday that I would be receiving feedback and updates on the process of my query, I have since had to be the one to follow up with him, he verified my details and I sent him ALL the relevant documentation to enable him to resolve my query but to date NOTHING has been done! There are excuses after excuses, icing on the cake was when he said he tried calling me on an alternative number of mine and when i called him back he ****d a bad line!!! I dealt with a Julia Daniels and now have dealt with a Bila Gorden NOT IMPRESSED AT ALL this is disgusting how you treat your clients. Regards Alicia Motubatse 079 210 4068
53 replies
35 months ago
POOR DELIVERY OF SERVICE
I am actually very shocked at the service I received from Standard Bank, My father sent me a deposit to a bank account that I previously had with Standard Bank, that I had closed, Upon going to the bank to try and get this transaction reversed to see if the funds would be sent back to my Father's or my bank account as per the normal process I was told that the account number was actually active and belonged to someone else, I am shocked that this is even allowed for Banks t recycle/ re-shuffle account numbers like that, furthermore when I queried when I should expect to receive the funds back as they were mine I had proof of payment to show this I was told the Banker sent an email to the client and thats all they can do. I have sent follow up emails to a Julia Daniels who I dealt with at the branch and I have had no resolution on this. its actually unacceptable
106 replies
65 months ago
Utterly Disgusting and Disappointing service!!!
I have recently registered with them, upon moving in they registered my electricity account and all was well, a day later my electricity was off for no apparent reason. Today on a Sunday for no apparent reason my electricity was switched off again, I called their landline number for enquiries and they were not available due to the fact that it is outside of their office hours when I sent a Whatsapp to their Whatsapp number +27 79 491 4858 the people I speak to there respond on average every 30 minutes I was specifically chatting to a Huzan Mashau at one point... When I requested that he call me to help resolve the issue he told me that he sent a command for my electricity to be put on and in 30 minutes the electricity would be back, it's been 2 hours later my electricity is not back he sent me back and forth to take pictures of my circuit breaker which I did and then he said I must take a picture of my meter box which I did and my query is still not resolved. The entire Whatsapp assistance has now gone completely silent. I am disappointed and very disgusted by this service.
56 replies
111 months ago
Poor Service!
<p>My husband and I went to the Romans Pizza in Lyttleton Centurion on a Saturday evening, </p> <p>And the service was extremely poor, the minute my husband and I placed our order we were told that there was unfortunately no "thick base" when we reverted to ordering the large pizza with a thin base the lady then rolled her eyes at us...</p> <p>We left without ordering anything as this was so unexpected from Romans, I have been a loyal customer but was given the worst service ever! </p>
56 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)