MG
Mr Gate Mr Garage
Claimed Business
MG
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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SELENA W
1 reviews | Active since Jan 2020
18 Jan 2021, 08:40
Excellent Service provider
Many thanks to Lee for a great service in organising a quote and a technician to come out the very next day to service our garage door and install a new garage motor. We received excellent service, and sound advice. Refreshing to deal with such a professional service provider. Many thanks Terry & Selena.
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SELENA W
1 reviews | Active since Jan 2020
18 Jan 2021, 08:40
Excellent Service provider
Many thanks to Lee for a great service in organising a quote and a technician to come out the very next day to service our garage door and install a new garage motor. We received excellent service, and sound advice. Refreshing to deal with such a professional service provider. Many thanks Terry & Selena.
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Nicholas B
1 reviews | Active since Jan 2020
13 Sept 2019, 10:41
Extremely unethical business
I called this company to come fix the gate and they came, they fixed some part and broke the other. I called them again and he unplugged something else just so that it can work for a few days. I called them again and the gate only worked for a little while then broke down again. He told me that if it breaks again then they need to take the motor for servicing and their servicing costs about R18 000. I called another company for a second opinion and they showed us exactly what Mr gate Mr garage broke. I was advised that my battery was overcharged and caused the whole thing to fuse. My feeling is that this company keeps their company profitable by ripping off their customers so that we can keep on calling them again and again. Judging by the reviews I guess this company has been doing the same thing for a very long time and they are never held accountable for their terrible actions. I need everybody who has been ripped off by this company to email me their contact details to bophanm@live.com. I will personally use every single cent I have to make sure that we expose them of who they are. It’s either they provide the service that we call them to provide or they just shut down because its not only the money that we are wasting. They are putting our lives at risk. If my gate motor stops working immediately after they leave because they are hoping I will call them again, what if we get attacked by criminals in the middle of the night while the company is busy worried about making profit out of ripping off people. They need to be held responsible for their actions.
Helpful (0)
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Nicholas B
1 reviews | Active since Jan 2020
13 Sept 2019, 10:41
Extremely unethical business
I called this company to come fix the gate and they came, they fixed some part and broke the other. I called them again and he unplugged something else just so that it can work for a few days. I called them again and the gate only worked for a little while then broke down again. He told me that if it breaks again then they need to take the motor for servicing and their servicing costs about R18 000. I called another company for a second opinion and they showed us exactly what Mr gate Mr garage broke. I was advised that my battery was overcharged and caused the whole thing to fuse. My feeling is that this company keeps their company profitable by ripping off their customers so that we can keep on calling them again and again. Judging by the reviews I guess this company has been doing the same thing for a very long time and they are never held accountable for their terrible actions. I need everybody who has been ripped off by this company to email me their contact details to bophanm@live.com. I will personally use every single cent I have to make sure that we expose them of who they are. It’s either they provide the service that we call them to provide or they just shut down because its not only the money that we are wasting. They are putting our lives at risk. If my gate motor stops working immediately after they leave because they are hoping I will call them again, what if we get attacked by criminals in the middle of the night while the company is busy worried about making profit out of ripping off people. They need to be held responsible for their actions.
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Replies (0)JE
Joanne E
1 reviews | Active since Jan 2020
13 Sept 2018, 12:46
Mrgatemrgarage extremely unprofessional
I am writing to warn anyone against using the very unprofessional Mrgatemrgarage. I contacted them weeks ago to come and assess my garage door as it was not opening correctly. On arrival they said it was the springs that were the problem and nothing else. I allowed them to change the springs. The very next day the same thing was happening and the garage did not open. I again contacted them and they came out and said everything was working perfectly and 100%, was his exact words. I asked them to service it and ensure all was ok. The next day or 2 again the garage would not open . I then asked them to return yet again. From the very 1st day i mentioned that i thought it was the chain leading to the motor that was the issue. No, they said it was not the chain or motor but now the batteries. They replaced the batteries and then said it was the motor. I spoke with the owner of the business, who was extremely rude and stated that it is a process that you need to keep checking each and every thing. Over a 2 week period? I think not. He then quoted me for a new motor at R 3000 odd. After receiving a very snotty and rude email from him, stating that i don't know what i am taking about and that he will return and remove the new springs and batteries and someone else can deal with my problem. The professionalism, i must say. So i got in a second opinion, who opened up the motor and showed me, low and behold the chain is damaged. The plastic guide that the chain sits on had broken off and the chain was jumping a tooth each time it jumped and was extended. Although not in the garage industry, i think i should be, i was correct about the chain. They never even opened the motor up to see if there were any issues. They have absolutely no idea what they are doing, and the owner does not know how to treat a client at all. Please do not use this company you will regret it and waste a lot of your own time.
Helpful (0)
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Joanne E
1 reviews | Active since Jan 2020
13 Sept 2018, 12:46
Mrgatemrgarage extremely unprofessional
I am writing to warn anyone against using the very unprofessional Mrgatemrgarage. I contacted them weeks ago to come and assess my garage door as it was not opening correctly. On arrival they said it was the springs that were the problem and nothing else. I allowed them to change the springs. The very next day the same thing was happening and the garage did not open. I again contacted them and they came out and said everything was working perfectly and 100%, was his exact words. I asked them to service it and ensure all was ok. The next day or 2 again the garage would not open . I then asked them to return yet again. From the very 1st day i mentioned that i thought it was the chain leading to the motor that was the issue. No, they said it was not the chain or motor but now the batteries. They replaced the batteries and then said it was the motor. I spoke with the owner of the business, who was extremely rude and stated that it is a process that you need to keep checking each and every thing. Over a 2 week period? I think not. He then quoted me for a new motor at R 3000 odd. After receiving a very snotty and rude email from him, stating that i don't know what i am taking about and that he will return and remove the new springs and batteries and someone else can deal with my problem. The professionalism, i must say. So i got in a second opinion, who opened up the motor and showed me, low and behold the chain is damaged. The plastic guide that the chain sits on had broken off and the chain was jumping a tooth each time it jumped and was extended. Although not in the garage industry, i think i should be, i was correct about the chain. They never even opened the motor up to see if there were any issues. They have absolutely no idea what they are doing, and the owner does not know how to treat a client at all. Please do not use this company you will regret it and waste a lot of your own time.
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