MS
My Scattered Heart
Unclaimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMJ
Malandri J
1 reviews | Active since Jan 2020
13 Nov 2024, 08:10
Reseller of fast fashion brands, NOT local
This place is a ****. They are buying clothes from cheap chinese retailers such as shein and temu and selling it for 10x the price! And when I pointed this out, the blocked me.
Helpful (0)
|Replies (0)MJ
Malandri J
1 reviews | Active since Jan 2020
13 Nov 2024, 08:10
Reseller of fast fashion brands, NOT local
This place is a ****. They are buying clothes from cheap chinese retailers such as shein and temu and selling it for 10x the price! And when I pointed this out, the blocked me.
0
Replies (0)KM
Kelly M
1 reviews | Active since Jan 2020
24 Jan 2022, 18:51
Awful. Awful. Awful.
It's as if this company's special skill is to be horrendously terrible at communication 🙃 Pretty sure they are scammers. Wondering if anyone has ever actually received what they paid for? 🤔 Just don't buy from them, don't do it. I literally never write reviews, but I felt strongly enough about this.
Helpful (0)
|Replies (0)KM
Kelly M
1 reviews | Active since Jan 2020
24 Jan 2022, 18:51
Awful. Awful. Awful.
It's as if this company's special skill is to be horrendously terrible at communication 🙃 Pretty sure they are scammers. Wondering if anyone has ever actually received what they paid for? 🤔 Just don't buy from them, don't do it. I literally never write reviews, but I felt strongly enough about this.
0
Replies (0)CS
Casey S
1 reviews | Active since Jan 2020
7 Jan 2022, 13:43
Shocking experience
Its been 7 weeks since i placed my order! Absolutely disgusting service. I spent R2 500 on the 26th of November. Only when i followed by 2 weeks later i received an automated email to say that orders would despatch on the 22nd of December. The owner ignored my emails and DMs for weeks! She then tried to blame the couriers.. then she blamed the payment system. This website is a scam. I have demanded my money back- lets hope this happens quickly.
Helpful (0)
|Replies (0)CS
Casey S
1 reviews | Active since Jan 2020
7 Jan 2022, 13:43
Shocking experience
Its been 7 weeks since i placed my order! Absolutely disgusting service. I spent R2 500 on the 26th of November. Only when i followed by 2 weeks later i received an automated email to say that orders would despatch on the 22nd of December. The owner ignored my emails and DMs for weeks! She then tried to blame the couriers.. then she blamed the payment system. This website is a scam. I have demanded my money back- lets hope this happens quickly.
0
Replies (0)AR
Anonymous R
1 reviews | Active since Jan 2020
19 Nov 2021, 16:15
I scored 1 because 0 wasn't an option
This was one of my most horrific online shopping experiences. My Scattered Heart (MSH) is owned by a woman whose name I won't mention here although it's not hard to figure out from IG. I purchased two items from her online store just shy of R2,000 on 30 September 2021. I then received an email on 14 October 2021 which said that she "wanted to want to sincerely apologize for the late arrival of one of our large orders coming from overseas" and that it was "due to arrive over the weekend and all orders will be sent out come Monday and Tuesday with dawn wing over night services." This should come as no surprise now reading the other Hello Peter reviews, but my order did not arrive. I emailed her on 29 October 2021 for an update on my order. No response came through so I privately messaged her on Instagram on 30 October 2021 to ask for an update on my order. I see her bio on Instagram says "On holiday ☀️". Her email does not include an out of office response nor does her bio give any indication as to when she is going to return to office, so to speak. Come 18 November 2021—almost a month and a half after I placed my order—and I see she is posting about her sale that drops that day. It seems she's back from holiday. I send her another message asking for an update on my order. No response. I respond to one of her stories. No response. I eventually comment on her Instagram post, which she posted on 18 November 2021, and leave a comment on her post asking her to respond to me. She deletes my comment and relays to me via DM that my messages were in junk. Strange considering she's a business and people she isn't following directly would be privately messaging her frequently, but I digress. She asks for my order number, which I supply, and says she will "revert back when we open at 8 x"—an interesting response, I think, considering I have been waiting for my order since 30 September, but I oblige. I send her a message on 19 November around lunchtime asking her for an update, which she reads but does not respond to. I then comment on the same Instagram post I originally commented on to ask for an update on my order. I don't even think the comment was there for 60 seconds, truly, before it was deleted. I send her a private message relaying how disappointing this experience has been by her complete lack of professionalism and inability to run her online store in an honest manner. She eventually responds saying she's sorry and that my order was on the top of her list that day. Interesting considering that I had prompted her earlier in the day but she couldn't be bothered to respond. I eventually had to resort to going through PayFast to get a refund for my order as it became clear to me that she simply didn't have the stock and that was probably the reason she's been unable to send it. Don't take my word for it though, you just need to read through the other Hello Peter reviews to get an idea. I also have a suspicion, as do other Hello Peter reviewers, that she operates under different names, such as by signing off as "Emma" as well as people pondering whether she's bought followers to bolster a false sense of credibility of the brand. In addition, going through some of her more highly rated reviews that seem out of place amongst the mammoth of terrible reviews on Hello Peter had me wondering whether she's had friends or family post positive things, but who knows. In short, her lack of remorse for how the situation played out was laughable and I have no doubt that this will happen again to another customer. I strongly advise that you do not buy from My Scattered Heart, unless you want Your Scattered Finances, and support other much more deserving and honest small businesses.
Helpful (0)
|Replies (0)AR
Anonymous R
1 reviews | Active since Jan 2020
19 Nov 2021, 16:15
I scored 1 because 0 wasn't an option
This was one of my most horrific online shopping experiences. My Scattered Heart (MSH) is owned by a woman whose name I won't mention here although it's not hard to figure out from IG. I purchased two items from her online store just shy of R2,000 on 30 September 2021. I then received an email on 14 October 2021 which said that she "wanted to want to sincerely apologize for the late arrival of one of our large orders coming from overseas" and that it was "due to arrive over the weekend and all orders will be sent out come Monday and Tuesday with dawn wing over night services." This should come as no surprise now reading the other Hello Peter reviews, but my order did not arrive. I emailed her on 29 October 2021 for an update on my order. No response came through so I privately messaged her on Instagram on 30 October 2021 to ask for an update on my order. I see her bio on Instagram says "On holiday ☀️". Her email does not include an out of office response nor does her bio give any indication as to when she is going to return to office, so to speak. Come 18 November 2021—almost a month and a half after I placed my order—and I see she is posting about her sale that drops that day. It seems she's back from holiday. I send her another message asking for an update on my order. No response. I respond to one of her stories. No response. I eventually comment on her Instagram post, which she posted on 18 November 2021, and leave a comment on her post asking her to respond to me. She deletes my comment and relays to me via DM that my messages were in junk. Strange considering she's a business and people she isn't following directly would be privately messaging her frequently, but I digress. She asks for my order number, which I supply, and says she will "revert back when we open at 8 x"—an interesting response, I think, considering I have been waiting for my order since 30 September, but I oblige. I send her a message on 19 November around lunchtime asking her for an update, which she reads but does not respond to. I then comment on the same Instagram post I originally commented on to ask for an update on my order. I don't even think the comment was there for 60 seconds, truly, before it was deleted. I send her a private message relaying how disappointing this experience has been by her complete lack of professionalism and inability to run her online store in an honest manner. She eventually responds saying she's sorry and that my order was on the top of her list that day. Interesting considering that I had prompted her earlier in the day but she couldn't be bothered to respond. I eventually had to resort to going through PayFast to get a refund for my order as it became clear to me that she simply didn't have the stock and that was probably the reason she's been unable to send it. Don't take my word for it though, you just need to read through the other Hello Peter reviews to get an idea. I also have a suspicion, as do other Hello Peter reviewers, that she operates under different names, such as by signing off as "Emma" as well as people pondering whether she's bought followers to bolster a false sense of credibility of the brand. In addition, going through some of her more highly rated reviews that seem out of place amongst the mammoth of terrible reviews on Hello Peter had me wondering whether she's had friends or family post positive things, but who knows. In short, her lack of remorse for how the situation played out was laughable and I have no doubt that this will happen again to another customer. I strongly advise that you do not buy from My Scattered Heart, unless you want Your Scattered Finances, and support other much more deserving and honest small businesses.
0
Replies (0)AJ
Anon J
1 reviews | Active since Jan 2020
14 Jul 2021, 15:08
TERRIBLE CUSTOMER SERVICE
It’s been 4 weeks since I placed an order- no updates on when my package will arrive. I am extremely disappointed and unsatisfied with their POOR CUSTOMER SERVICE. How is it fair for you as business owner to sit with customer’s money and not provide updates on when their package will arrive? They are very lousy with responding to any messages.
Helpful (0)
|Replies (0)AJ
Anon J
1 reviews | Active since Jan 2020
14 Jul 2021, 15:08
TERRIBLE CUSTOMER SERVICE
It’s been 4 weeks since I placed an order- no updates on when my package will arrive. I am extremely disappointed and unsatisfied with their POOR CUSTOMER SERVICE. How is it fair for you as business owner to sit with customer’s money and not provide updates on when their package will arrive? They are very lousy with responding to any messages.
0
Replies (0)SW
Shelby W
1 reviews | Active since Jan 2020
19 Apr 2021, 17:06
Shocking Service
My mother ordered shoes from MSH for my birthday. I'd wanted these shoes for ages. In fact I DM'd MSH months and months ago about them being restocked and got no reply. My mother ordered a size 5, because their website states their sizes are standard SA sizes. She received one size 6 and one size 7 shoe. Neither fit, and are both far too small (So, not standard size) I've emailed MSH thrice in the past 2 weeks, sent countless DMs via their Instagram page (no other contact details are publicly available) to ask for an exchange. I hate having to write a review like this, particularly because I believe in supporting local. But, unfortunately, I have received no replies to my emails nor a helpful resolution via DM over Instagram, just promises of contact being made. I am a Healthcare worker slogging through a Pandemic, so I am often only able to contact them after hours, to which I get passive aggressive replies, and no resolution emailed to me during working hours. I don't have the time to run around after a business who has sent me the incorrect product, yet has the time to post on Instagram, answer post comments, etc. I want the product that I was advertised would fit me and I paid for or my money back, is that so difficult to get right?
Helpful (0)
|Replies (0)SW
Shelby W
1 reviews | Active since Jan 2020
19 Apr 2021, 17:06
Shocking Service
My mother ordered shoes from MSH for my birthday. I'd wanted these shoes for ages. In fact I DM'd MSH months and months ago about them being restocked and got no reply. My mother ordered a size 5, because their website states their sizes are standard SA sizes. She received one size 6 and one size 7 shoe. Neither fit, and are both far too small (So, not standard size) I've emailed MSH thrice in the past 2 weeks, sent countless DMs via their Instagram page (no other contact details are publicly available) to ask for an exchange. I hate having to write a review like this, particularly because I believe in supporting local. But, unfortunately, I have received no replies to my emails nor a helpful resolution via DM over Instagram, just promises of contact being made. I am a Healthcare worker slogging through a Pandemic, so I am often only able to contact them after hours, to which I get passive aggressive replies, and no resolution emailed to me during working hours. I don't have the time to run around after a business who has sent me the incorrect product, yet has the time to post on Instagram, answer post comments, etc. I want the product that I was advertised would fit me and I paid for or my money back, is that so difficult to get right?
0
Replies (0)NP
Natalie P
1 reviews | Active since Jan 2020
1 Apr 2021, 14:40
Stay away or be disappointed
Was supposed to wear an option of 2 dresses I purchased online from MSC, to my wedding. Couldn’t get hold of anyone for ages, then when I did they promised delivery don’t order. Naturally I put a buffer of delivery time and placed another buffer of 48 hours when they promised delivery. Delivery never arrived, they couldn’t even get me a waybill number and I had to leave without my dresses & I now don’t have a dress to wear to my wedding next week. Ordered on 18th March and it’s 1st of April. Website stated 4 working days. It’s been 10 working days now. Have tried to get hold of them over every platform. I feel desperate. I finally got hold of them via email this morning and their response was “not sure how this happened, will do a refund, good luck finding something else” didn’t even give me the option of collecting/overnighting or delivering to a different address. Not even sure if the Oder will arrive, all I want is clarity and help after paying R2K 2 weeks ago. Could have been solved so easily with clear communication & a sprinkle of customer service. Non existent. Brand like these should close instead of charging you, promising and not delivering. It is the lack of good values that has absolutely ruined a very meaningful occasion of mine.
Helpful (0)
|Replies (0)NP
Natalie P
1 reviews | Active since Jan 2020
1 Apr 2021, 14:40
Stay away or be disappointed
Was supposed to wear an option of 2 dresses I purchased online from MSC, to my wedding. Couldn’t get hold of anyone for ages, then when I did they promised delivery don’t order. Naturally I put a buffer of delivery time and placed another buffer of 48 hours when they promised delivery. Delivery never arrived, they couldn’t even get me a waybill number and I had to leave without my dresses & I now don’t have a dress to wear to my wedding next week. Ordered on 18th March and it’s 1st of April. Website stated 4 working days. It’s been 10 working days now. Have tried to get hold of them over every platform. I feel desperate. I finally got hold of them via email this morning and their response was “not sure how this happened, will do a refund, good luck finding something else” didn’t even give me the option of collecting/overnighting or delivering to a different address. Not even sure if the Oder will arrive, all I want is clarity and help after paying R2K 2 weeks ago. Could have been solved so easily with clear communication & a sprinkle of customer service. Non existent. Brand like these should close instead of charging you, promising and not delivering. It is the lack of good values that has absolutely ruined a very meaningful occasion of mine.
0
Replies (0)HS
Hikhensile S
1 reviews | Active since Jan 2020
17 Nov 2020, 13:01
Very bad communication and no customer service
This is my second time trying out MSH. With the first time, my order was late, received no communication until it eventually came. My second time, I am still waiting for my order and it has been more than a month since placing it. I have followed up numerous times with no reply. They only have an email address and nothing else. Contacting them on social media is pointless. They have now deactivated social media accounts and it looks like the website is not an online shop anymore. Still no communication about my order though. Very frustrating and would not recommend shopping from them.
Helpful (0)
|Replies (0)HS
Hikhensile S
1 reviews | Active since Jan 2020
17 Nov 2020, 13:01
Very bad communication and no customer service
This is my second time trying out MSH. With the first time, my order was late, received no communication until it eventually came. My second time, I am still waiting for my order and it has been more than a month since placing it. I have followed up numerous times with no reply. They only have an email address and nothing else. Contacting them on social media is pointless. They have now deactivated social media accounts and it looks like the website is not an online shop anymore. Still no communication about my order though. Very frustrating and would not recommend shopping from them.
0
Replies (0)