Naked Insurance
Claimed Business
Naked Insurance
Claimed Business
2,378 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Naked Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Naked Insurance is widely praised for its app-driven, paperless claims process and responsive frontline consultants. Customers consistently highlight fast claim approvals, named claims handlers who communicate proactively, and seamless windscreen and device replacements. However, a meaningful minority report claim rejections citing technicalities, intrusive validator requests, premium and excess increases without clear justification, and disputes over device or vehicle settlement values.
TrustIndex
9.4
Jun '25 - May '26
Based on recent customer reviews, Naked Insurance is widely praised for its app-driven, paperless experience and rapid claim turnaround, particularly for windscreen and cellphone claims. Named claims handlers consistently earn high praise for proactive communication. However, a meaningful minority of customers report frustration with invasive validator investigations, unexpected premium and excess increases, market-value payouts falling short of insured values, and contested rejections citing wear and tear or eligibility technicalities.
Naked Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants like Sandile Phiri, Tieho Mabula, Jennika, Kamogelo and Rego, describing them as patient, empathetic and going above and beyond. Agents are widely called gems, stars and lifesavers during stressful claims, with prompt, human responses.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The best insurance EVER! the claim process was very efficient, and even when I was not sure about my premiums, i called and a gentleman called Hilton Mulovhedzi assisted so well. WOULD HIGHLY RECOMMEND⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Jan 2020
The best insurance EVER! the claim process was very efficient, and even when I was not sure about my premiums, i called and a gentleman called Hilton Mulovhedzi assisted so well. WOULD HIGHLY RECOMMEND⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Jan 2020
I had to change personal details of mine - Damon from the team assisted me and within 3 minutes of the request sent, he had processed it for me. Very impressed!
1 reviews | Active since Jan 2020
I had to change personal details of mine - Damon from the team assisted me and within 3 minutes of the request sent, he had processed it for me. Very impressed!
1 reviews | Active since Jan 2020
I’ve had a number of good experience with Naked insurance. I like the process and I appreciate the pricing. The app is easy and really does make insurance a whole lot easier. However, a recent series of events have lead to some frustration. A few months back, my bank card expired and I received a new one. I completely forgot about my insurance payment. But Naked insurance sent me no warning, no message, no notification and no phone call to let me know that the payment had not been made. I have a lot to deal with on a daily basis and keeping on top of payments can sometimes be my downfall. That is completely my fault. However, why did I not get anything from Naked insurance? Some sort of warning would have been great. When I eventually realised what had happened, I updated the card on the Naked app and they immediately debited my insurance premium. That was in March. Late last night, with the current weather we’re having, I was grateful to have insurance, only to then realise that no premium had gone off in April again. So I opened the Naked app to find that all my insured items had been removed and I had to start again. I’ve added two cars and household contents back again. But I don't know why I had to do so. I’m frustrated that through all of this, Naked insurance was completely quiet and did not once bother to try and contact me. It should be my responsibility to keep my card updated on the app, and I won’t make that mistake again, but I’m annoyed that Naked Insurance didn’t even bother to inform me of what was going on. I think it it had been hard to re-add my insured items, I would now be looking for a different insurer. Thankfully the app is great and the process is super simple. Hence the 3 stars instead of 1.
1 reviews | Active since Jan 2020
I’ve had a number of good experience with Naked insurance. I like the process and I appreciate the pricing. The app is easy and really does make insurance a whole lot easier. However, a recent series of events have lead to some frustration. A few months back, my bank card expired and I received a new one. I completely forgot about my insurance payment. But Naked insurance sent me no warning, no message, no notification and no phone call to let me know that the payment had not been made. I have a lot to deal with on a daily basis and keeping on top of payments can sometimes be my downfall. That is completely my fault. However, why did I not get anything from Naked insurance? Some sort of warning would have been great. When I eventually realised what had happened, I updated the card on the Naked app and they immediately debited my insurance premium. That was in March. Late last night, with the current weather we’re having, I was grateful to have insurance, only to then realise that no premium had gone off in April again. So I opened the Naked app to find that all my insured items had been removed and I had to start again. I’ve added two cars and household contents back again. But I don't know why I had to do so. I’m frustrated that through all of this, Naked insurance was completely quiet and did not once bother to try and contact me. It should be my responsibility to keep my card updated on the app, and I won’t make that mistake again, but I’m annoyed that Naked Insurance didn’t even bother to inform me of what was going on. I think it it had been hard to re-add my insured items, I would now be looking for a different insurer. Thankfully the app is great and the process is super simple. Hence the 3 stars instead of 1.
The most common complaint about Naked Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Glass Group and many panel beaters earn praise for fast, professional fitments. However, recurring complaints describe poor workmanship, missing parts, non-OEM windscreens on warrantied cars, swapped batteries, additional damage during repairs, and Naked deferring accountability back to the third-party repairer.
Naked Insurance has a TrustIndex of 9.4 out of 10 on Hellopeter, based on 2,378 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 8 hours 14 min. Hellopeter has tracked Naked Insurance across 8,873 total reviews. How is the TrustIndex calculated? →