Oneplan Insurance
Claimed Business
Oneplan Insurance
Claimed Business
6,241 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Oneplan Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Oneplan Insurance delivers strong agent-led service via WhatsApp with consistently praised consultants and fast claim processing for pet and health insurance. However, recurring concerns about cancellation handling, unauthorised debits, app reliability, and claim rejections during emergencies meaningfully drag down trust. The experience hinges heavily on individual consultants rather than systemic process strength.
TrustIndex
10
Perfect Score
Jun '25 - May '26
Based on recent customer reviews, Oneplan Insurance delivers strong agent-led service via WhatsApp with consistently praised consultants and fast claim processing for pet and health insurance. However, recurring concerns about cancellation handling, unauthorised debits, app reliability, and claim rejections during emergencies meaningfully drag down trust. The experience hinges heavily on individual consultants rather than systemic process strength.
Oneplan Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants like Shari Govender, Rutendo Adelaide, Julian David, Sophie, and Celine Kriel as friendly, patient, and professional. The human element is the standout asset and the primary reason members stay loyal.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The Service I got from Julian David was of a very high quality, his assistance made the claim process very seem less, and he was very knowledgeable in our discussions, first class service 😁
1 reviews | Active since Jan 2020
I cannot express enough gratitude to Oneplan for the incredible support they gave us during one of the most stressful times of our lives. Our beloved dog recently had to undergo major surgery to remove a sarcoma from her nose — a deeply emotional and overwhelming experience. From the moment we submitted our claim, Oneplan handled everything with such efficiency, compassion, and professionalism. The financial burden of a procedure like this can be daunting, but thanks to them covering the full cost of the operation, we were able to focus entirely on what truly mattered: our dog’s recovery and well-being. What stood out most was the peace of mind they gave us. In a situation filled with fear and uncer*****y, Oneplan was a steady, reliable presence — no delays, no complications, just genuine support when we needed it most. Because of them, our dog got the care she needed without hesitation, and we are forever grateful for that. She is now on the road to recovery, and we truly believe Oneplan played a huge role in giving her that chance. Thank you, Oneplan, for going above and beyond. You didn’t just cover a claim — you helped save a very special member of our family.
1 reviews | Active since Jan 2020
I cannot express enough gratitude to Oneplan for the incredible support they gave us during one of the most stressful times of our lives. Our beloved dog recently had to undergo major surgery to remove a sarcoma from her nose — a deeply emotional and overwhelming experience. From the moment we submitted our claim, Oneplan handled everything with such efficiency, compassion, and professionalism. The financial burden of a procedure like this can be daunting, but thanks to them covering the full cost of the operation, we were able to focus entirely on what truly mattered: our dog’s recovery and well-being. What stood out most was the peace of mind they gave us. In a situation filled with fear and uncer*****y, Oneplan was a steady, reliable presence — no delays, no complications, just genuine support when we needed it most. Because of them, our dog got the care she needed without hesitation, and we are forever grateful for that. She is now on the road to recovery, and we truly believe Oneplan played a huge role in giving her that chance. Thank you, Oneplan, for going above and beyond. You didn’t just cover a claim — you helped save a very special member of our family.
1 reviews | Active since Jan 2020
I had some really dumb questions and Celine is a superstar in explaining all the benefits to me!!! Will highly recommend One plan! No question is a stupid question!!! Thanks for assisting me like a CHAMP Celine!
1 reviews | Active since Jan 2020
I had some really dumb questions and Celine is a superstar in explaining all the benefits to me!!! Will highly recommend One plan! No question is a stupid question!!! Thanks for assisting me like a CHAMP Celine!
1 reviews | Active since Jan 2020
Julian David was extremely helpful at assisting me with getting my new puppy loaded onto my policy. I really appreciate how quick and helpful they were with my request
1 reviews | Active since Jan 2020
Julian David was extremely helpful at assisting me with getting my new puppy loaded onto my policy. I really appreciate how quick and helpful they were with my request
1 reviews | Active since Jan 2020
Thato Lenyanyabedi from claims did a great job of assisting me by filling in gaps in my knowledge and helping me sort out an outstanding claim. He made his explanation straight forward and was great when I returned to the online portal after I was able to collect the documents I needed. 5 stars to him ✨
1 reviews | Active since Jan 2020
Thato Lenyanyabedi from claims did a great job of assisting me by filling in gaps in my knowledge and helping me sort out an outstanding claim. He made his explanation straight forward and was great when I returned to the online portal after I was able to collect the documents I needed. 5 stars to him ✨
1 reviews | Active since Jan 2020
My querie was addressed,and funds for scripted medication 💊 where loaded immediately,😊 Thanks.
1 reviews | Active since Jan 2020
My querie was addressed,and funds for scripted medication 💊 where loaded immediately,😊 Thanks.
The most common complaint about Oneplan Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Premium increases, unauthorised debit orders after cancellation, hidden waiting periods, and surprise charges feature heavily. Several long-standing members report loyalty being punished with steeper premiums and difficulty exiting policies cleanly.
Oneplan Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 6,241 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 3 hours 9 min. Hellopeter has tracked Oneplan Insurance across 32,128 total reviews. How is the TrustIndex calculated? →