OO
Out Of The Blue
Claimed Business
OO
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
11h 55mReply Time
-100 NPSUnlikely
Replied to 17% of negative reviews
Reply time on negative reviews: 11 hours 55 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
11h 55m
NPS Score
-100
Recommended: Unlikely
Replied to 17% of negative reviews
Reply time on negative reviews: 11 hours 55 min
Review Distribution
1|6 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Out Of The Blue
Out Of The Blue has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 17% of negative reviews, typically within 11 hours 55 min. Hellopeter has tracked Out Of The Blue across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
Theresa C
1 reviews | Active since Jan 2020
22 Jan 2026, 11:40
Poor after sales assistance
My mom bought a dress at the Herm**** Branch. The the seams on the back of the dress were fraying. She returned it and they gave her a voucher. She then got another dress in October 2025 and worn it on Christmas Day for the 1st time. She handwashed the dress and cool iron it as per instructions. She wanted to wear the dress on Sunday and dress had shrunk! The inside of the dress is also fraying (same as 1st dress) and the pocket of the dress is also frayed. We emailed them with photos of the dress and the receipt. We want our money back (R 1,495). We do not want another dress as it is poor quality. We have had no feedback with regards to this matter. Could Management / Head Office please phone my mom with regards to this matter.
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Theresa C
1 reviews | Active since Jan 2020
22 Jan 2026, 11:40
Poor after sales assistance
My mom bought a dress at the Herm**** Branch. The the seams on the back of the dress were fraying. She returned it and they gave her a voucher. She then got another dress in October 2025 and worn it on Christmas Day for the 1st time. She handwashed the dress and cool iron it as per instructions. She wanted to wear the dress on Sunday and dress had shrunk! The inside of the dress is also fraying (same as 1st dress) and the pocket of the dress is also frayed. We emailed them with photos of the dress and the receipt. We want our money back (R 1,495). We do not want another dress as it is poor quality. We have had no feedback with regards to this matter. Could Management / Head Office please phone my mom with regards to this matter.
0
Replies (0)AK
Amanda K
1 reviews | Active since Jan 2020
3 Dec 2025, 11:47
FORMAL COMPLAINT: Misleading Exchange Policy at Out of the Blue Clothing
I had an extremely disappointing experience at Out of the Blue, Village Square. On 2 December 2025, the sales assistant assured me that the two dresses I bought could be exchanged within 7 days. This was supported by signage in the fitting rooms. When I returned within the allowed period, the store refused to assist me. Head Office initially confirmed that I could exchange the items, but then reversed their decision. A staff member at Head Office (Mark) later admitted that the “no returns on specials” notice is placed in a position where customers cannot see it. I paid R1 395.00 and was even willing to take a cheaper item (R997.00), yet the Willowbridge branch refused to process the exchange. This is misleading, *********, and exploitative. Notices are hidden, customers are not informed, and the warning only appears on the till slip after the payment is made. I am requesting a full refund within 7 working days. I will return the items once the refund is ready. Very disappointed to see that similar complaints appear on Hello Peter — clearly this is not an isolated incident.
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Amanda K
1 reviews | Active since Jan 2020
3 Dec 2025, 11:47
FORMAL COMPLAINT: Misleading Exchange Policy at Out of the Blue Clothing
I had an extremely disappointing experience at Out of the Blue, Village Square. On 2 December 2025, the sales assistant assured me that the two dresses I bought could be exchanged within 7 days. This was supported by signage in the fitting rooms. When I returned within the allowed period, the store refused to assist me. Head Office initially confirmed that I could exchange the items, but then reversed their decision. A staff member at Head Office (Mark) later admitted that the “no returns on specials” notice is placed in a position where customers cannot see it. I paid R1 395.00 and was even willing to take a cheaper item (R997.00), yet the Willowbridge branch refused to process the exchange. This is misleading, *********, and exploitative. Notices are hidden, customers are not informed, and the warning only appears on the till slip after the payment is made. I am requesting a full refund within 7 working days. I will return the items once the refund is ready. Very disappointed to see that similar complaints appear on Hello Peter — clearly this is not an isolated incident.
0
Replies (0)EL
Ester L
1 reviews | Active since Jan 2020
9 Nov 2025, 12:47
Buy at Out of the Blue....No Return,no refund!!! The buyer's lost My lost is over R5000!!!
To buy is fine!!!But never try to return anything. I ve bought the denim pants and denim shirt ,a stone pants and shirt.Parcel arrived,totally to long and to big sizes.So the Lady in Port Alfred in charge,said to me,we have to wait for headoffice.Maybe she will do an exchange!
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Ester L
1 reviews | Active since Jan 2020
9 Nov 2025, 12:47
Buy at Out of the Blue....No Return,no refund!!! The buyer's lost My lost is over R5000!!!
To buy is fine!!!But never try to return anything. I ve bought the denim pants and denim shirt ,a stone pants and shirt.Parcel arrived,totally to long and to big sizes.So the Lady in Port Alfred in charge,said to me,we have to wait for headoffice.Maybe she will do an exchange!
0
Replies (0)CS
Carol S
1 reviews | Active since Jan 2020
17 Oct 2025, 05:48
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek. 2 days later (yesterday) while packing for my flight home I noticed that there was severed/loose yarn right in the middle of a line of stitching on the reverse- the jumper will unravel on washing. I immediately took the item back - they have a policy of not offering returns only exchanges… even with faulty goods. There was no other jumper in that size and no other items I wanted. ZAR 1950 wasted!! Very poor service indeed. Beware.
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Carol S
1 reviews | Active since Jan 2020
17 Oct 2025, 05:48
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek. 2 days later (yesterday) while packing for my flight home I noticed that there was severed/loose yarn right in the middle of a line of stitching on the reverse- the jumper will unravel on washing. I immediately took the item back - they have a policy of not offering returns only exchanges… even with faulty goods. There was no other jumper in that size and no other items I wanted. ZAR 1950 wasted!! Very poor service indeed. Beware.
0
Replies (0)PO
Patricia O
1 reviews | Active since Jan 2020
29 Jul 2025, 15:13
They Laughed at me as I left because I Wanted a Refund
I am so disappointed in my purchase and in the staff at Drakenstein Malls Out of the Blue shop. I saw a jacket and tried it on, and the lovely sales lady made a big fuss about how nice the jacket looked. This cost R1495. I uhhmed and ahhed because of the price, then agreed and bought the jacket. The cashier rang it up, put the slip in the bag, and I left. When I got home, the fit wasn't great and I went back for a refund. Not allowed. I would like to encourage the following to the cashier: Do the right thing, and tell the customer that no refunds are allowed before ringing up the item, especially if there isn't another item that I want. Consider the fact that a significant chunk of someone's salary may be going into this single purchase, and buying these costly items are mostly a once off annual event (in an already tough economy). And lastly, don't laugh at the customer when they leave the shop because of a complaint. I wanted to cry in that shop. I'm sad about my replacement item that i had no choice but to get. I'm disgusted by the cashiers attitude. I'm really disappointed in the companys policy! I can tell you now, that I will never shop there again!
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Patricia O
1 reviews | Active since Jan 2020
29 Jul 2025, 15:13
They Laughed at me as I left because I Wanted a Refund
I am so disappointed in my purchase and in the staff at Drakenstein Malls Out of the Blue shop. I saw a jacket and tried it on, and the lovely sales lady made a big fuss about how nice the jacket looked. This cost R1495. I uhhmed and ahhed because of the price, then agreed and bought the jacket. The cashier rang it up, put the slip in the bag, and I left. When I got home, the fit wasn't great and I went back for a refund. Not allowed. I would like to encourage the following to the cashier: Do the right thing, and tell the customer that no refunds are allowed before ringing up the item, especially if there isn't another item that I want. Consider the fact that a significant chunk of someone's salary may be going into this single purchase, and buying these costly items are mostly a once off annual event (in an already tough economy). And lastly, don't laugh at the customer when they leave the shop because of a complaint. I wanted to cry in that shop. I'm sad about my replacement item that i had no choice but to get. I'm disgusted by the cashiers attitude. I'm really disappointed in the companys policy! I can tell you now, that I will never shop there again!
0
Replies (0)RB
Rose B
1 reviews | Active since Jan 2020
4 Jul 2025, 17:35
Poor quality and service
Such inferior quality and terrible attitude of owner, Jersey washed once and it faded.? Am used to quality of Threads, Jolie, Ferry Weber. Her arrogance is something else. Please warn friends and our poor tourists as she refuses to take accountability - arrogance on another level!!!!!!
Helpful (0)
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Rose B
1 reviews | Active since Jan 2020
4 Jul 2025, 17:35
Poor quality and service
Such inferior quality and terrible attitude of owner, Jersey washed once and it faded.? Am used to quality of Threads, Jolie, Ferry Weber. Her arrogance is something else. Please warn friends and our poor tourists as she refuses to take accountability - arrogance on another level!!!!!!
0
Replies (0)OS
Odette S
1 reviews | Active since Jan 2020
1 Nov 2024, 10:10
RESELLING CHEAP SYNTHETIC SCARVES AS BEING MADE FROM "CASHMERE"
The below is a repost of an earlier review because they forced me to remove my reviews before they would refund me which is essentially black mail since they are falsely advertising. I am reposting because they are still ****ming customers. I walked into another branch to ask what their scarves were made from and was told 'cashmere' again which means head office has not rectified the information their staff is giving out and are knowingly doing this. More worrying is how brainwashed their employees are. The below mentioned manageress when I went to drop off my return, because they were going to refund me via the bank, refused to accept it because 'she didn't want to get in trouble' and made ME phone head office. I have never experienced a manager who takes so little responsibility in my life. I told both women the scarves are synthetic and they still 'fear for their jobs' so seem to believe it's better to *******ly sell customers a product falsely than to tell the truth as is their legal requirement. It's ridiculous, and what type of work environment are they being subjected to that they think they will be fired for doing the legally correct thing?? I actually think this company needs to be submitted for legal review because of all the ***** things they are doing. REPOST: I recently visited the Willowbridge branch with two very pushy saleswoman. I was convinced into buying a 'cashmere' scarf which was R699 so quite pricey for a scarf. I say pushy as well because I was already uncertain and then the manageress was trying to push me to buy a second scarf. Anyway, I bought the scarf because I believed the price was justified by it being cashmere. So I am in Tygervalley the next day, and halt in my steps because I see the same scarf at a spa at the entrance. I go to check and the scarf is R200 and is made from 100% polyester. I figure it might be a knock-off brand so go past the Out of the Blue branch where I purchased the scarf and confirm with the manageress that the scarf is cashmere. She confirms it is. I return home to look at the scarf that I have purchased and it has no label confirming what it is made from or where it is from etc. (which is a legal requirement in South Africa). I do some googling for the brand name and find more South African stores selling the same scarf for R200-300, all stating that it is synthetic. So I return to Tygervalley to compare my scarf and they look and feel the same. So I return to the store with my scarf and request a certificate of authenticity that it is made of Cashmere otherwise I want a refund for false advertising. The manageress gets very defensive and claims they can sell items at different prices to other stores. Which yes they can, but they cannot claim and sell an item as made from cashmere when it is not. She did not understand that she had misrepresented the product which is a Consumer Protection Act Violation. I kept telling her it's not her fault if head office told her it's cashmere, but I have found out it is not and it's a big problem. All she could focus on was defending herself; the new girl understood better than the manager that this was a legal issue. Which is also shocking because the manager should be fami**** with the Consumer Protection Act. The manageress said I could only do exchanges on accessories which I told her is not relevant to a Consumer Protection Act Violation and they have to refund me for misrepresentation and from the item not meeting labelling standards. She kept saying 'she just works there and can't do anything' which is a shocking lack of responsibility from a manager. She told me I had to contact head office and sort it out (no help from her). Which is shocking because it is her responsibility to also know what she is selling customers. She did not try to help me whatsoever, but put it all on me to follow up on something when it is her job. I found the official 'Cashmere' brand in-country and I confirmed with the official brand that the scarf I bought is less than 5% cashmere which means it cannot even be sold as a cashmere blend let alone cashmere. I have emailed head office 3 times and phoned 5 times now and each time the 'only person who can help' is either out or not available, and I am told they will get back to me. It has been over a week and no one has even acknowledged my emails to say they are investigating the matter, or even tried to phone me back. It is honestly ridiculous and the worst customer experience I have ever had. How can a business with multiple outlets not have any customer care? This has become a far bigger issue than it really should have been and I cannot believe a company would rather lose their clientele over a scarf that they misrepresented than give a simple refund?? All I asked was for them to confirm the scarf composition was cashmere or to give me a refund for misrepresentation. I do actually believe now after seeing the resold PnP denim jacket post that Out of the Blue is reselling lower quality items and pretending they are premium. I believe that is why my scarf had no labels on it because then I could not see what it was actually made from and thus would believe what I was told. For a company to do this is massively ********* and I am going to escalate to the Ombudsman since they have been refusing to respond. I wouldn't trust purchasing anything from here.
Helpful (0)
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Odette S
1 reviews | Active since Jan 2020
1 Nov 2024, 10:10
RESELLING CHEAP SYNTHETIC SCARVES AS BEING MADE FROM "CASHMERE"
The below is a repost of an earlier review because they forced me to remove my reviews before they would refund me which is essentially black mail since they are falsely advertising. I am reposting because they are still ****ming customers. I walked into another branch to ask what their scarves were made from and was told 'cashmere' again which means head office has not rectified the information their staff is giving out and are knowingly doing this. More worrying is how brainwashed their employees are. The below mentioned manageress when I went to drop off my return, because they were going to refund me via the bank, refused to accept it because 'she didn't want to get in trouble' and made ME phone head office. I have never experienced a manager who takes so little responsibility in my life. I told both women the scarves are synthetic and they still 'fear for their jobs' so seem to believe it's better to *******ly sell customers a product falsely than to tell the truth as is their legal requirement. It's ridiculous, and what type of work environment are they being subjected to that they think they will be fired for doing the legally correct thing?? I actually think this company needs to be submitted for legal review because of all the ***** things they are doing. REPOST: I recently visited the Willowbridge branch with two very pushy saleswoman. I was convinced into buying a 'cashmere' scarf which was R699 so quite pricey for a scarf. I say pushy as well because I was already uncertain and then the manageress was trying to push me to buy a second scarf. Anyway, I bought the scarf because I believed the price was justified by it being cashmere. So I am in Tygervalley the next day, and halt in my steps because I see the same scarf at a spa at the entrance. I go to check and the scarf is R200 and is made from 100% polyester. I figure it might be a knock-off brand so go past the Out of the Blue branch where I purchased the scarf and confirm with the manageress that the scarf is cashmere. She confirms it is. I return home to look at the scarf that I have purchased and it has no label confirming what it is made from or where it is from etc. (which is a legal requirement in South Africa). I do some googling for the brand name and find more South African stores selling the same scarf for R200-300, all stating that it is synthetic. So I return to Tygervalley to compare my scarf and they look and feel the same. So I return to the store with my scarf and request a certificate of authenticity that it is made of Cashmere otherwise I want a refund for false advertising. The manageress gets very defensive and claims they can sell items at different prices to other stores. Which yes they can, but they cannot claim and sell an item as made from cashmere when it is not. She did not understand that she had misrepresented the product which is a Consumer Protection Act Violation. I kept telling her it's not her fault if head office told her it's cashmere, but I have found out it is not and it's a big problem. All she could focus on was defending herself; the new girl understood better than the manager that this was a legal issue. Which is also shocking because the manager should be fami**** with the Consumer Protection Act. The manageress said I could only do exchanges on accessories which I told her is not relevant to a Consumer Protection Act Violation and they have to refund me for misrepresentation and from the item not meeting labelling standards. She kept saying 'she just works there and can't do anything' which is a shocking lack of responsibility from a manager. She told me I had to contact head office and sort it out (no help from her). Which is shocking because it is her responsibility to also know what she is selling customers. She did not try to help me whatsoever, but put it all on me to follow up on something when it is her job. I found the official 'Cashmere' brand in-country and I confirmed with the official brand that the scarf I bought is less than 5% cashmere which means it cannot even be sold as a cashmere blend let alone cashmere. I have emailed head office 3 times and phoned 5 times now and each time the 'only person who can help' is either out or not available, and I am told they will get back to me. It has been over a week and no one has even acknowledged my emails to say they are investigating the matter, or even tried to phone me back. It is honestly ridiculous and the worst customer experience I have ever had. How can a business with multiple outlets not have any customer care? This has become a far bigger issue than it really should have been and I cannot believe a company would rather lose their clientele over a scarf that they misrepresented than give a simple refund?? All I asked was for them to confirm the scarf composition was cashmere or to give me a refund for misrepresentation. I do actually believe now after seeing the resold PnP denim jacket post that Out of the Blue is reselling lower quality items and pretending they are premium. I believe that is why my scarf had no labels on it because then I could not see what it was actually made from and thus would believe what I was told. For a company to do this is massively ********* and I am going to escalate to the Ombudsman since they have been refusing to respond. I wouldn't trust purchasing anything from here.
0
Replies (0)SB
Sharita B
1 reviews | Active since Jan 2020
4 Oct 2024, 12:05
Poor exchange and return policy
Their exchange and return policy is ridiculous. I returned an outfit today and asked for a voucher. The super efficient and very nice sales lady explained that she requires authorization from the owner and the process would take 5 to 10 minutes. An email was sent to the owner for authorization at 12.33. I left the shop at 13h15 without the voucher. Unfortunately, even the head office could not assist. I called head office from the shop 3 times between12h33 and 13h15 until they eventually informed me that they cannot reach the owner. I left the shop with the sales lady apologizing profusely. She volunteered to deliver the voucher to my home. A terrible experience and it's such a pity because their clothing is generally good.
Helpful (0)
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Sharita B
1 reviews | Active since Jan 2020
4 Oct 2024, 12:05
Poor exchange and return policy
Their exchange and return policy is ridiculous. I returned an outfit today and asked for a voucher. The super efficient and very nice sales lady explained that she requires authorization from the owner and the process would take 5 to 10 minutes. An email was sent to the owner for authorization at 12.33. I left the shop at 13h15 without the voucher. Unfortunately, even the head office could not assist. I called head office from the shop 3 times between12h33 and 13h15 until they eventually informed me that they cannot reach the owner. I left the shop with the sales lady apologizing profusely. She volunteered to deliver the voucher to my home. A terrible experience and it's such a pity because their clothing is generally good.
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