JV
Joggie van der Westhuizen
Active since Jun 2016
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Not happy with Gosolr and their communication
So earlier this year we were informed of the Brain system that we can get. They said they will log it for us to be installed. This was scheduled for 12/2/2026, the afternoon of 11/2/2026, they called me to inform me that they will not be coming anymore, there is no stock. I mean really, no stock? and you knew about this 2 weeks ago. After all the arrangement we made, they are not coming. After 2 calls, nobody came back to me, nobody follow up with me about the installation or when we can schedule for a new appointment. Today, 17/2/2026, they call me out of the blue to inform me that they will be at our house in 20 min to install the Brain system. Now we have to arrange for someone to be at home in 20min. We also work during the day.. And when they arrived, we were informed that they are doing maintenance as well. Okay, that is new. Again, no communication. Nobody from GoSolr called me in advance to confirm that they will be coming today, 17/2/2026 and if that will be in order with us. How does that work? I mean, we also work, we have to make sure someone is at home to open for them. We are waiting for calls from GoSolr and nothing is happening... First we had an appointment 2 weeks in advance, then a day before they confirm there is no stock, well, if you checked the stock 2 weeks ago you should have seen that there will be an installation done and to make sure there is enough stock. Is there no system showing when stock is low? Nobody calls us, nothing, then out of the blue they call to say they are here in 20min. so, now you have to leave everything and make sure there is someone at home. That is not how it works. You have to inform the client at least 24-48 hours before and confirm if it will be in order. This is not the first time Gosolr just calls to say, we will be there in 20 min. How does that work? If Gosolr knew they were going to come today, surely they had to know yesterday that they are coming today, why was there no communication to the client to inform him of it? I must say, communication from Gosolr side really sucks. I also spoke to Qaasim who was very arrogant with me over the phone. Giving me the attitude of " sorry but i am not going to help you"... Really, is that how you treat your clients?
159 replies
3 months ago
We pay more than what we get
The technicians were here to fix the wifi unit that was broker on our system. The technician then informed my wife that we do have a 5kw battery but the panels can only provide 3.6kw. Why do we pay for a 5kw system if the panels can only provide 3.6kw? Why do you not give more panels to provide 5kw for the battery?
280 replies
3 months ago
Absa doesn't do what they say
I logged a call regaring our geyser that burst. They came and confirmed it must be replaced. they replaced it and we paid the excess A few days later, a pipe linked to the geyser 1.5m away burst in the roof. I called a another company came, and i was informed we have to pay another excess because they are not the same people that fixed the geyers, if we didn't want to pay the extra excess, we had to contact the first team, and ask them to come out, which means we don't have hot water and we don't know when they will come. I made a few calls to Absa, because i was very unhappy, the pipe had to be fixed and the ceiling. Absa said the guys who are going to fix the pipe, will be there at 17:00, and the maintenance guy for the ceiling will be right behind them to fix the ceiling the same day. The pipe could have been fixed only from the inside, but with Absa they decided to cut the ceiling, a PVC ceiling, which is fixable. They cut the ceiling so badly it needed to be replaced and Absa said i will be liable for that excess as well. They guy who fixed the ceiling never came out that same day, i had to make another call to Absa to find out when the ceiling guys will come. They only came a week later. I phoned Absa and asked if i can speak to a manager about this. A manager has not phoned me from then until now, it is a month now. I have asked them for the recordings as well, they said they will send it. A month later, and i am still waiting. When will a manager call and when will i get the recording on what Absa said? Because what Absa said didn't happened.
280 replies
3 months ago
Gosolr is costing us double
We got the solar system a few years ago. From the start we had problems, struggling to get the most out of the system. the first 3 months only half of our panels were connected, but nobody noticed it with the installation. It has always been up and down. For the last 2 months, the wifi thing on the system is not working, which means we cannot access the app. They can't even access remotely. Been trying to get this fixed. we did log a call 30/12/2025 about the app, they asked us to reset the wifi thing, which also was not working. I was asked to take a video and send it. Was unable to email it, so i whatsapp it to the agent. after that I have not heard anything again. Decided to phone today because our system just trips, everything is off. This is now the second time it happened this week. It has previously happened as well but we didn't report it. When i spoke to the agent now regarding the tripping, he informed me he cannot access the system, obviously because it is broker and needs to be fixed. I asked him when will they come to fix it, and he responded to say he does not know. So how long will it take then for someone to assist to fix the problem? I mean i understand people might still be on leave, but shouldn't there be a standby team to assist? This system is costing us more money than saving. In the beginning we left it to see if it will get better, but this year we noticed that we are paying double. We pay for the solar system, and we still have to pay a lot of money on prepaid every month. This system is really double then what we paid before we got the system, we are not saving at all. We are so unhappy with this system, I will not pay them to come and take it out, because the system is giving us problems from the start, and still, they cant fix their problems to help their consumers. This is ridiculous.
168 replies
11 months ago
Assesstech - Great service received
The service received from Assesstech was really out of this world. They are used by our insurance to fix my phone. They kept us up to date the whole time on WhatsApp and answer all our questions. After all the drama we had with Momentum regarding delay in communication, Assesstech told me this morning that the phone is ready for the courier, will be picked up today but only delivered Monday, after I told the brokers yesterday that my phone must be delivered today. Assesstech went out of their way to make arrangements for my phone to be delivered today and not only Monday. I am really impressed on their communication and keeping us up to date the whole time and going out of their way to assist us. I am truly happy with the service received from them.
0 replies
11 months ago
Momentum - unacceptable client service.
We are not big claimers with the insurance, but when we do have to claim for something, we get bad service. After some time, i decided to get my phone fixed. The assessing company picked up my phone for assessment. They did inform when the phone gets fixed, it takes 3-4 working days for repairs then couriered back. Once report is sent, they just need the go ahead from the insurance to repair the phone. On Thursday 22/5/2025, the report of my phone was sent to Momentum and Karabo Molokomme .. This is great, which means i can have my phone back soon. On Tuesday 27/5/2025, I informed the broker to follow up because we have not heard anything regarding my phone and the assessor also have not heard anything.. Since it is repairable, the insurance can immediately inform them to repair the phone. The broker informed me that the go ahead was given, and the phone will be repaired. On Thursday 29/5/2025, we found out through the broker that they said Momentum only received the report on Tuesday 27/5/2025, but according to the assessor they already sent it to Momentum 22/5/2025. (screen shot of email received) We then found out that Karabo who was added on the email, received the email and was on leave., and nobody checked her/his emails. How can you work in a Company like Momentum and not have anyone check your emails when on leave or have your email re-directed to someone who can handle the claims to get resolved quickly? This is unacceptable. Because of this, it now takes longer for my phone to get fixed. I use my phone at work as well, which means i need a good phone. If they gave the go ahead on Thursday or even Friday morning, my phone would have been done by now and on its way to be delivered. I am really disappointed that Momentum was taking so long just to say: Yes, you can fix it. If the emails were looked at daily, like it is supposed to be in an environment like this, i would not be in this position and disappointed with the service from Momentum. This is really unacceptable.
459 replies
18 months ago
Unsatisfied client service
So We are not people that claims a lot, only when necessary. We decided to put in a claim regarding our aircon unit at home. Email was sent to HOC admin 14/10/2024 and claims, only received an email back stating that email was received and will be attended to shortly. I was unable to call at the time. On 17/10/2024 I emailed again to just find out how long does it take for someone to make contact because it is now day 4 and nobody has emailed or contacted me. Until 23/10/2024 nobody from the claims department has emailed or contacted me to find our what happened, what is the next step, etc. On 23/10/2024 I called to do the claim via telephone as I had time today. I spoke to Linda Shoba and I asked her to put me through to the claims department because this is really not good client service. She put me on hold and then came back and said i must send an email. Why must is send an email when the first emails regarding the claim is not even attended to? How long will it take for the complaints department to contact me if the claims department is taking this long? Why does it take a consultant more than 1 week to come back regarding a claim we want to put in? it is not like we claim every month, this is our first claim. Either way, you should really look into getting back to clients quicker. I was told over the phone that there is a backlog, okay, then something must be done to work through the backlog quicker. Or do you prefer all your clients to just wait until you one day decide to respond? Why must we complain first before something is done? I am really not satisfied with the client service from ABSA home insurance. If response is given through quicker, then a bad review will not be posted.
848 replies
25 months ago
Solar
We decided to get solar through GoSolr. AFter installation in January we could have seen there is something wrong with the system because we were using more Eskom power with the Solar system than before we got the solar. We notified them that something is wrong and they said they will monitor it from their side for a week and come back to us. No body phoned us back. 3 Different people told me in 3 weeks time they will call me back, and nobody called me back. So we complained again and wend numerous emails. Then we started checking the system, at 16:00 in the afternoon on a sunny day, the battery will only be charged 80%, and then we noticed that at midday it uses Eskom to charge and not solar panels. For a 5kw unit, after 2 hours loadshedding the battery is 30%. Eventually they said they will send a technician. he came the Friday and checked the system, checked the panels and said all is in working order and that the battery is working correctly. He said that he will monitor our system that night to see where the spikes are and then he will phone so that we can talk and see what might cause these spikes. He never called back. The week after i called again asking what is going on because nobody is coming back to me and our battery is still doing the same thing, not charging fully. I was informed that somebody will come to our location to test the battery. a Few days later i was told that the technician confirmed they were at our location to test the battery and all was good, but nobody booked a time with us to come, nobody was at our home so how did they test our battery that week but we were not home. Then after another complaint, the QA came out to our house in March, almost 2 moths after we got the installation.. We overheard him speak to the office saying that he noticed a few problems. 1 of them is that only 4 of the 8 panels were connected. The AC surge braker was put into the DC slot and DC surge braker was put into the AC slot. This could have caused much damage to our house. He did call and the technician that did the installation, came that afternoon to replace and fix the surge brakers. and all 8 panels were now connected, AFTER 2 months. Then afterwards i was informed that another technician will come to do 4 things, 1 om them was to replace the *****s and check the surge brakers. He came the Saturday morning about 8:30, he checked the system in the house, and was then on his phone. He did nothing. i asked him twice: "So you did nothing?" and both times he said he didn't do anything. So to me on the phone they said the technician must do 4 things, but he does not know of anything or did anything. the week after i phoned and asked for the QA report, they said they will email it to me but i never received it. So we started paying for a system that wasn't installed correctly or working correctly and after many emails and calls made, nobody believed us, telling us every time that everything is fine. Only after 2 months, it was picked up that there were problems. How are we supposed to refer anybody to GoSolr if this was happening to us. How do we know that our system is now working 100% correctly?
112 replies
38 months ago
Unacceptable service
My mother was in a car accident before Christmas, so after a long story with the insurance, my mothers car was sent to Auto magic in Gezina. They told my mother that her car will be ready by Friday 17/2/2023. On 16/2/2023 we called to find out what time we can pick up the car, and the lady told us that the car is only getting ready for spray painting now (16/2/2023) and will not be ready the next day. Okay, why did you tell her a week ago that the car will be ready? you are supposed to know more or less how long it is going to take. She then said it will only be ready at the earlies Next week Wednesday 22/2/2023 or the LATEST next week Friday, which will be 24/2/2023. So today, Tuesday 21/2/2023 we were informed that the car will not be ready at all this week, it will only be ready by Monday, which is then 27/2/2023 because the assembling is taking long. I called today (21/2/2023) and told them this is unacceptable how they do things... I asked that they call me back after an hour to give feedback on when my mothers car will be ready THIS week, it is now 12:48 and still no phone call. I told the lady that she does not know what she is talking about because I also work in this industry, and know how long it takes to assemble a car, and it doesn't take that long. if the painting is done, and everything else is done, then the assembling does not take a week to do. They are supposed to spray the car in a spraying booth, so that it can get dry, no matter what the weather is like. They keep on postponing and have all kinds of excuses. my mother has to borrow a car, and every time they postpone her car, she as to arrange again to get a car somewhere to drive with. my mother told the lady about a week ago that they will have to borrow a car for her to drive with because she doesn't have an extra car, her husband was in hospital at that time so she needed a car to drive with. needless to say the lady didn't even consider that option to try and assist my mother.
56 replies
51 months ago
No communicatiom
So i gave my ring in on Sunday 23 January 2022 for a quotation, on 26 January i received the quote, ons Thursday 27 January a lady called to ask if the diamont must be replaced. I told them i already have the quote and i will let themknow once i hear from the unsurance. Now on Saturday 29 January they tell me the ring is ready but i never gave permission to fix the ring.. this is totally unacceptable, there is no proof i gave the go ahead. Why would we give the go ahead if we dont have the money?
106 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
10 (71.42857142857143%)