MM
Mongamele M
Active since Jun 2016
15
Reviews
0
Industries
Reviews
15 reviews13 months ago
Awesome Service from Tyme
I had the pleasure of interacting with a consultant by the name of Bongani Sibeko, the dude is super friendly and efficient. He made up for the super long hold times before getting through. Apart from listening and asking all relevant questions to pinpoint the exact cause of the problem and even going over and above the customer's identified scope of query to check other things to ensure account safety etc, this is the kind of person you need on the other end of the phone, regardless of the industry, he is most definitely an asset to Tyme ---- Big upps Boyza
53 replies
14 months ago
No TFC at Old Mutual
One gets the sense that after getting one of Old Mutual's products then thats the end of the relationship with the customer, they do not care about anything else, its too bad their adverts proliferate the web and yet their service standards are far too pathetic for a company this old. I am now at my wits end and want to cancel all Old Mutual related products, too bad with life related products one is unable to simply switch to another provider without foregoing whatever benefits you had accumulated
53 replies
15 months ago
Pathetic Claims Serice at CHS Claims Handling
My claim No : 59-70077-65857, I've been struggling since early December, First I called from the scene of the accident and could not get hold of anyone, I had to arrange my own towing and was forced to forego taking an ambulance to hospital since I had to ensure I knew exactly where the car was being towed to, then I was told they were closed and not availble on Telephone, despite my many plea's both on e-mail and unanswered phone calls, the car is still parked at my residence being damaged further by the rain storms, no one is willing to assist from this place, they are simply the worst to date, I am at my wits end, my contact details , if there will be any response, are on my claim , the number noted above.
56 replies
28 months ago
*****ulent Debits
I signed up with SHD in June 2023 and they debited without distributing the funds to debtors, then after 90 days of attempting to query same without luck I cancelled and opted for a different route, they stopped debiting for the next 90 days, then in December boom they debit based on the old Debi Check, now they are not contactable and are not returning my money, sign up with them at your own risk, theirs is an equivalent of a **** since even at the premises indicated in their documents they havent been for over 4 months, I dare them to respond if theres any legitimacy in their operations
0 replies
50 months ago
Elma Bronkhorst Brolink Third Party Claims
This is to recognize the efforts of one Elma Bronkhorst at Brolink , Thank you once again for your assistance, you are definitely on the ball with all your claims and work in general, it is refreshing to deal with someone who has the combination of the right skills and a pleasant attitude to this work , keep up the the great service
53 replies
51 months ago
Cosmo Sky City
When one is in the process of buying at Sky City the service is marvelous, however when you need to lodge a complaint there is absolutely zero contact or assistance, I've been trying the Client Care number since friday, this morning I got through only to be told to log a complaint online, you go online using different browsers and there is no option to log a query, just a blank page. In the interim the storm is damaging my property and there is zero assistance from Cosmo, so much for a "world class" development, its been issues from the get-go and no accountability nonwhatsoever
212 replies
51 months ago
Capitec Lack of Communication
One would expect one of the so called "Competitive" bank to atleast provide updates on queries logged with them. I had unauthorised debits in Oct/Nov/Dec, went to report these considering that the amounts were generally over the R100 bucks that ought to notify you and yet I got no notification, I also did not have the option to reverse these amounts and was promised feedback in 14 days, its been a month now and still nothing, everyone I call either blames the consultant at the branch for giving me a timeline and neglects to give a constructive and realistic feedback, the last person spoken to over the phone was Lifa Botha who also did not seem to be bothered with my problem, zero empathy from all except the one consultant at the bank who they are throwing under the bus, I wonder if Capitec does this to all their clients when things go wrong ????
212 replies
51 months ago
Surf4Life is a waste
Once again an issue with Surf4Life Fibre provider at Sky City, there is just no sense of urgency, you suffer more if you are relying on their services for your work from home project, I've already followed up three times and all times I'm advised they will get a technician to come and check the problem, all the time I have to give my ticket number : 2022-0202-0044 and yet there is never any feedback for day, an alternative would really be a Godsend in this place and somehow there isnt any, there is just simply no service only collection of contributions come month-end
0 replies
54 months ago
Surf4Life Sky City
I'm a Sky City Resident whose had the worst experience every when logging an issue with a service provider, to say that they have no idea what customer service is would be putting it mildly, they are simply not interested in my problem and it seems like their left hand has no idea what the right hand is doing, they still have the audacity of putting one through to a manager...if that is a manager I spoke to both yesterday and today then its a such a joke, these people are the absolute worst, over and above even when cancelling they still telling me they still gonna charge for next month as well, whereas I've been offline for days and they not doing anything about that #$%^!!!!, so many promises at inception of subscription but Zero support when there are issues, if you are in Sky City please weigh your options
0 replies
91 months ago
Telkom Stealing my money
I took out a telkom data and router contract about 8 months ago, requested the ladies at the branch ( Alberton) to Fix my spend to the monthly contractual premium. On the second Month instead of R150 I had R850 go off and then the nomal R150, then it was refunded the next month only to have a further R1650 go off. The amounts going off my account have been irregular and always over 5 X the contractual amount agreed, even though i've since put away the sim and router and conceded to paying the R150 even though i do not use the data, i still have thousands going off my account and the telkom employees insist the've fixed the data spent, i'm pleading to have my money refunded month to month without any solution, for a company that attracts so many customers with the promise of affordable data this is very criminal, its ripping people off.
105 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
12 (80%)