PQ
Phakama Q
Active since Jun 2016
8
Reviews
0
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Reviews
8 reviews97 months ago
PATHETIC CUSTOMER SERVICE FROM DEFY
Pathetic Customer Experience. I logged a call with Defy 16 March; Jobno: 871849. To date I havr been calling them weekly to come fit a new stove top. I always get a promise a technician will come the following week till today My glass stove top is broken. It does not have a partno so Defy policy is to send technician to check partno amd charge R450. They would then give me a quote. Technician came after 2 weeks of logging the call vs the said 3 - 5 day lead time. No one has contacted me to grt the payment for the callout which is really a joke. No one has contacted me with the quote. Every week i call amd get promises but dololo customer service. I would not recommend to anyone to purchase anything from this company. I am stuck for 2 months unable to cook and the only solution for me is to fit another stove which will cost me a fortune I didn't budget for. Defy customer service really sucks!!
53 replies
100 months ago
FRAUDSTERS - DO NOT LET THEM INTO YOUR HOMES
Their so called technician broke the glass top of my Defy stove trying to open it as he was meant to investigate which plate was tripping my electricity. He promised to come back to fix it and that he ordered the part from Defy but its 4 months now and no word.
0 replies
102 months ago
UNSCRUPULOUS BUSINESS PRACTICES
Ive been with MIWAY for 4 years. I registered a claim for my sunroof on the 27th of Nov; claimno C910703. The outcome was that they called to tell me it will take R350 to repair which is less than the R4000 access I have. I was happy with that as it meant I only had to pay a less amount. When I went to the panel beater they used to assess my car they told me sorry we dont do such repairs which was shocking tp say the least?? I then proceeded to Toyota and was quoted R9000 for the part and another R3000 for the labour. When I call Miway to ask them where exactly must I go to pay R350 for these repairs they say they dont know. When I request to speak to a senior staff the consultant keeps me holding on the line for 30min hoping to use up my airtime and discourage me. I am so disappointed by this service. Why am I paying R3000 every month to Miway then??? I am certainly taking my assetts to a more reputable company and will tell all my friends, family and colleagues that Miway is happy to pay for adverts to get us to insure our valuables with them however they are so low that they dodge to pay a 11 thousand claim. LIKE REALLY NOW????
420 replies
107 months ago
Vodacom:False advertising and bullying
<p> What you did to me is disgusting to say the least. Im a single mother, my son is 10months. You have taken food from his mouth, literally. Ive been a loyal customer for 2 decades, starting with my very first cellphone in 1997. I trusted Vodacom as a brand. Last year, on maternity leave I popped into Hemmingway store for a cell upgrade and the staff advised on a Red VIP package as I made a lot of calls during the day and used a lot of data. The package was sold to me on the premise of unlimited calls and sms's barring international calls. When I do a USSD query for my package it also stipulates the same. In the past month I entered my baby in a competition which required me to send sms votes, this I did from being advised by family to raise money as my baby's father has deserted us. A month later Vodacom deducts nine thousand from my account for sms out of bundle costs. I'm shocked! I feel betrayed! Why lure customers into believing I have unlimited calls and sms's barring international calls if you know very well there are other restrictions. Why not communicate all these known restrictions to me. I am so disappointed in Vodacom and will be moving to a brand I can trust. They can count me as just a loss of 1 customer but believe me my family, friends and acquantainces will be made aware of this false advertising scheme. Not cool. No big brand is bigger than it's customers. If you think I am smoking my socks, ask yourselves where is BlackBerry. .</p>
173 replies
116 months ago
Unscrupulous business practices at Sanlam
<p>I have been a client with SANLAM for over 15 years. </p> <p> </p> <p>In September, SANLAM debited my account on the 16th. In October SANLAM debited my account double stating that they have no records of the September debit order although in my account it was clearly showing.</p> <p> </p> <p>I explained to SANLAM that I am on maternity leave with a baby less than 1 month and that it was difficult for me to go to town to request a bank statement and that surely their systems must have a way of recording. My pleas fell on deaf ears. I eventually located the bank statement a week later and emailed to SANLAM. </p> <p> </p> <p>On receipt of my email; SANLAM now says they acknowledge that they debited twice but are unable to refund me until I now send them a written declaration that there are funds in my account.</p> <p> </p> <p>In my view, these are delay tactics. I now need to find a baby sitter again and go to town in order to write, sign and scan a declaration to SANLAM in order to get my money back?!? This is in addition of the effort I made in the last week to request a bank statement to prove that the debit order was processed by them. </p> <p> </p> <p>Why does a big organisation such as SANLAM unable to keep trackids of debit orders they make on client accounts? Why do they request clients to send them bank statements now? Why on admission ofor debitting my account twice am I not being refunded money due to me? Why is SANLAM treating a client of SO many years with so badly and getting away with it????</p>
158 replies
116 months ago
Disgusted by how this medical aid treats its customers - a mother of a newborn
<p>Bankmed process to register a newborn baby is completely inefficient. Its clear the intention is for me to miss the 30 day deadline. I send forms and borth certificate, get a refno but no action is done. Each time I follow up 24hrs I am told to wait. At 48hrs I am given a different story. I have been taken from pillar to post since the 31 Aug when my baby was born and to date he has not been registered. I am a breast feeding mother on maternity leave and expected to drive to town with a baby to find printing and scanning facilities every single week! I would never recommend this medical aid to anyone. Very inconsiderate and inefficient! I will definitely find another medical aid in 2017!!!!</p>
53 replies
120 months ago
Made to spend R300 on bank statements and i STILL DONT HAVE THEM - Meaning I must spend more to get them - unscrupulous!!!!
<p>I am SO disappointed with the service from FNB!</p> <p> </p> <p>I spent an hour last night downloadeding 13 statements from my account period Dec 2014 until Feb 2016. I was charged R88.</p> <p> </p> <p>I spent another 30min this morning printing all these statements.</p> <p> </p> <p>7 months pregnant I walk to the bank in JHB CBD to get stamps and was turned back because they can’t stamp statements that are printed by customers at home. For the life of me I don’t understand why you give us the functionality to download the statements if you are not going to stamp there. Like really, what is the point?!? We all know in SA all organisations need bank statements THAT ARE STAMPED!!!!</p> <p> </p> <p>I then call premier banking line 087 ********** . THIS IS BY FAR THE WORST CUSTOMER EXPERIENCE I HAVE EVER BEEN DISHED BY AN ORGANISATION. I was made to hold for over an hour until my airtime was finished. I am pretty sure I was charged another R88 AGAIN but I STILL DON’T HAVE MY STATEMENTS.</p> <p> </p> <p>MOREOVER, THIS WHOLE EXERCISE COST ME ALL MY AIRTIME. IN TOTAL I HAVE SPENT R300 FOR STATEMENTS AND I STILL DON’T HAVE THIS!!!!</p> <p> </p> <p>HOW CAN YOU BE HAPPY WITH YOURSELVES WITH SUCH CUSTOMER SERVICE.</p> <p> </p> <p>I AM GOING TO TAKE THIS TO ALL THE SOCIAL NETWORKS WITH THIS AND CLOSING MY ACCOUNT WITH THIS BANK</p> <p> </p>
0 replies
120 months ago
Made to pay R300 for bank statements and I STILL DONT have them!!!!
<p>I am SO disappointed with the service from FNB!</p> <p> </p> <p>I spent an hour last night downloadeding 13 statements from my account period Dec 2014 until Feb 2016. I was charged R88.</p> <p> </p> <p>I spent another 30min this morning printing all these statements.</p> <p> </p> <p>7 months pregnant I walk to the bank in JHB CBD to get stamps and was turned back because they can’t stamp statements that are printed by customers at home. For the life of me I don’t understand why you give us the functionality to download the statements if you are not going to stamp there. Like really, what is the point?!? We all know in SA all organisations need bank statements THAT ARE STAMPED!!!!</p> <p> </p> <p>I then call premier banking line 087 ********** . THIS IS BY FAR THE WORST CUSTOMER EXPERIENCE I HAVE EVER BEEN DISHED BY AN ORGANISATION. I was made to hold for over an hour until my airtime was finished. I am pretty sure I was charged another R88 AGAIN but I STILL DON’T HAVE MY STATEMENTS.</p> <p> </p> <p>MOREOVER, THIS WHOLE EXERCISE COST ME ALL MY AIRTIME. IN TOTAL I HAVE SPENT R300 FOR STATEMENTS AND I STILL DON’T HAVE THIS!!!!</p> <p> </p> <p>HOW CAN YOU BE HAPPY WITH YOURSELVES WITH SUCH CUSTOMER SERVICE.</p> <p> </p> <p>I AM GOING TO TAKE THIS TO ALL THE SOCIAL NETWORKS WITH THIS AND CLOSING MY ACCOUNT WITH THIS BANK</p> <p> </p>
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)