SA
Susanne A
Active since Jun 2016
45
Reviews
0
Industries
Reviews
45 reviews8 months ago
Nedbank ***** Department useless
The way Nedbank ***** Department handles clients and cases, leaves a lot to be desired. We opened a ***** case on 8. Aug 2025 and received our case no within minutes via email from a very helpful call centre agent. However, since then, we have had absolutely no feedback. Even when I call in to get updates on our ***** case, as per the email received. I get told that we are not allowed to get any feedback or information regarding this ***** case until it has been finalised and that could take months if not years. This is unacceptable. We don't even know if anyone has been assigned to investgate this ***** case, nor have we even had an acknowledgement that the email we sent to the relevant email address given in the initial email with our ***** case number with all information pertaining to the police ***** case opened, has been received. Other banks' ***** departments give regular feedback and are in contact with their clients, but Nedbank think that they can just ignore us and we must be satisfied - SHAME ON YOU NEDBANK
53 replies
35 months ago
DSTV cannot correct it's own accounts mess
Unable to sort out subscription account - mess on DSTV side In June 2021 I took out a 24 month Explora-Premium Subscription price lock at R829. It was a bundle deal and the new Explora was installed on 30.06.2021. Needless to say, in Nov 2021 I was then charged R 899, as an additional R70 per month for 24 months was added for the 2 point installation, which I was not told about as the installation, etc was included in the bundle deal. On the 8 June 2023 I noticed that my subscription amount had gone up from R899 to R1146, which I queried and was told that my premium subs price lock had expired but my Explora was still running for an extra month - how is this possible? I took the deal as a bundle starting all at the same time, not at different times. I then agreed to a new 24 months price lock on the subscription only, as the Explora is new and I do not need another one and as the agent was going to change my subscription to the price lock, she messed up my account so badly that I now have 2 reference numbers (INC-1631909 and 4594126-I456) and have been escalated but nothing has so far been done to rectify this mess. My showmax has been frozen as well as the features on my decoder to record, because my subscription is on hold. I did not ask for this mess - I simply wanted to take out a new 24 months price lock subscription with immediate effect as I am not prepared to pay R994 for DSTV premium subs and I wanted this done so that the amount deducted off my bank account is not R1146 but the new price lock subs. Instead she messed up my account so now it shows R 1209 (R46 more than original) as she did not reverse all the different subs that she added and then reversed. WHAT a MESS on DSTV side and no one can correct this??????
53 replies
39 months ago
Beware of solar installers and their promises
A very bad experience with Orbipex Solar and owner/electrician James Mkweu. The solar off grid installation was done on Thursday and the solar panel installation team had no supervision and damaged my ceiling due to knocking on the roof tiles. Also not happy with the cabling from the panels to the inverter as rain can run into the ceiling as the pipe where the cabling runs through is not sealed. The earth Leakage switch is now tripping and the switches that he bypassed from the inverter, that will only use eskom are now tripping as well. His aftersales service is non-existent and the constant excuses that he is on the way, will be there shortly, etc are all lies. We made the mistake of paying the full invoice amount after completion of the installation as he promised to bring the COC certificate the next day - still waiting and I now wonder if he is even qualified to issue such a certificate, which we paid for and is charged for on the invoice. Please be very careful when choosing a solar installer - it is so difficult to find the right one and James was the only one from 7 that we contacted, who came to do a site inspection and give us a fair quote. All the others we contacted have not replied. We chose him because his first impression was good and he knows his stuff, but time management and aftersales service are non-existent.
0 replies
47 months ago
VODACOM SA - not able to resolve recurring error with dialling international cell numbers in Austria
Everytime we arrive back in South Africa from overseas and deactivate international roamer, we can no longer phone certain international cell phone numbers. This happens every time and it is absolutely frustrating to have to contact the call centre, get a reference number and it takes weeks for Vodacom to sort out the problem, which lies with Vodacom SA. The current international cell phone numbers that we try to call are +43 699, +43 676, +43 670 - the response we get is "the number you tried to call does not exist - please check the number and dial again" The numbers are CORRECT - WhatsApp, Telegram, Signal all work (via WIFI) and normal international SMS, but we just cannot call these numbers via normal dialling. The current reference we received is Service Request REQ0I0001639133 (also in INC0I002385059 in Remedy). We can supply the full cellular numbers in Austria if necessary. Please assist and resolve this issue and make a note on the system as this is a recurring problem at least once a year when we arrive back from overseas.
402 replies
54 months ago
DSTV (MultiChoice) see fit to increase monthly premiums even though price lock was signed up
I took out the Pricelock with the Explora Decoder for August 2021 and have had no problems until Multichoice decided to deduct R70 per month more than the pricelock that I signed up for and that had been deducted from my account the last 3 months, namely August, September and October – R829.00 per month and NOT R899.00 per month. I have asked to get a copy of the original tape recording of the conversation that I had with your sales consultant who contacted me on my cellphone and discussed the whole price lock deal with me. I am sure that the price quoted for the next 24 months is/was R829.00 and I therefore want to get a listen to this tape recording as is my consumer right. I will also in future never ever agree to anything via the telephone – I want that I writing, as Multichoice seem to renege on their commitment to their customers. I hope that I will receive feedback to get this query resolved as I am extremely unhappy with the way DSTV (MultiChoice) ignore my query and simply think that time will let this die and I will accept the additional R70 per month over the remaining 21 months - not so.
159 replies
61 months ago
SA Post office EMS service pathetic and downright useless
I would really like to know how a parcel sent through the SA Post Office EMS (express mail service) costing a lot of money and being assured that it will take 3-7 days from posting to delivery, can take 21 days just sitting at JIMC (Johannesburg international mail centre).? What are post office staff doing that it takes 15 days to reach the JIMC or until scanned in and then still just sit at JIMC 21 days later. Tracking shows still geld at outward exchange, ETA anytime between 25.4 and 15.5 to be delivered. Why are we using EMS and paying excessive costs when it takes days and weeks to leave SA. Once it arrives at its destination arrival airport it rakes just 1 day to reach its final destination. In SA it takes weeks to leave our s****s. Pathetic, no wonder the S!A post office is bankrupt
0 replies
66 months ago
CLICKS Town Square Staff go the extra mile, are helpful and friendly
This review is a compliment to the staff at Clicks Town Square - they will go the extra mile and out of their way to help their customers and advise. I wanted to buy one of the Xmas Oh So Heavenly gift packs, when the floor manager advised me to wait 1 extra day, as of the following day, the purple stickers would be added and the specials of buy any 3 items with the purple stickers and get the cheapest one free. There were only 2 left of the gift packs I wanted, so she took them and put them into storage for me until the following day, when I came back to Clicks Town Square to purchase these gift packs and added one extra, which I ultimately got for free. THANK YOU to CLICKS TOWN SQUARE STAFF - you have always been most helpful and friendly. Regards Mrs. S Ableitinger
0 replies
66 months ago
RCS is incompetent and unwilling to close Edgars accounts, but they are criminal enough to extort monthly fees we never agreed to nor signed up for
So RCS see fit NOT to ANSWER the complaints and refuse to close accounts. Why is this so difficult??? Close my damn Edgars account. I have tried to cancel my Edgars Club membership and get my account closed. I am NOT PAYING ANY FEES YOU WILL ADD TO MY ACCOUNT from 1st November 2020 onwards - I have closed my account, contacted your call centre and all relevant numbers, have emailed the relevant email addresses and received reference/ticker numbers: Club card cancellation [Ticket#595968] and AUto response to edgarsclosure@rcsgroup.co.za [<AR1195313>] and Thanks for your inquiry (FW: Edgars Account Query) [Ticket#595933]. I just cannot understand what incompetent company RCS is and why and how it can take so long to close an account. I DON'T WANT ANYTHING TO DO WITH YOU> I never signed up with you and never agreed to any new Terms & Conditions, neither did you as RCS give the account holders and customers any chance to closing their account or agreeing to your new T&C. If you have any backbone, you would contact me without delay and sort this mess (of your makin) out and close my account without further delay. HOW DARE YOU CHARGE ME ADDITIOANL SERVICE FEES ON A MONTHLY BASIS - SERVICE FEES FOR WHAT SERVICE???? My contact number should be forwarded to you via HelloPeter, alternatively, you can get the contact details from the ticket numbers I have supplied you in this reply and let's see if anybody at RCS has the guts to contact me and sort this out
106 replies
67 months ago
RCS extorts money and additional fees from Edgars account holder without their knowledge nor their consent
RCS Group must and is the worst administration company I have ever come across. First, they now extort additional fees from their Edgars account holders, then they make it impossible to cancel your value added services and Club membership and latestly you cannot get your edgars account closed. All the telephone numbers available online, only take you to the Edgars Customer care centre, but the call centre agents have absolutely no access to your account details to cancel the membership or close the account - all they are able to assist you with is forwarding your details to RCS and then wait if anything will be done about closure of the account and allr elated services. WHO DO RCS THINK THEY ARE???? I never signed up with RCS, nor did I ever agree to being charged additional monthly fees when I signed up with Edgars 40 years ago. None of the Edgars account holders were ever informed by RCS of any new fees or charges, nor given a chance to close, cancel their accounts when RCS took over. I do not want a credit card with RCS - I have them from my actual bank, I have a store card with Edgars ONLY and there have never been monthly service fees levied. Neither is any Edgars account holder able to get hold of an RCS employee nor contact them directly. Is RCS scared of speaking to the public and edgars account holder directly???? Hide behind non-existent telephone numbers and a call centre that cannot assist. I really hope that RCS - you go under, You do not deserve to be in business, nor do I want anything to do with you or this company.
159 replies
67 months ago
Edgars extorting money with underhand tactics and incompetent administration
Edgars now renege on contract terms and now charge a monthly service fee on their accounts, without ever having informed their customers and account holders of such a change to their accounts or having given their account holders an option to close/cancel their account. They now also charge interest on balances, even though you are not in arrears and have the audacity to send out sms'es to their account holders before payment due date to advise that payment was not received and the account holder should contact the collections department to make payment arrangements, way before statement payment due date is due. Statement date 8th October, outstanding balance R 137.75, payment due date 1st November, yet on 23rd October I am informed via sms that I have not made payment and should therefore contact 0800 111 101 to make payment arrangements. This call centre is supposed to be accounts department, yet they have no access to current account information, and cannot even explain where the discrepancy of R 26.22 comes from, when according to the statement dated 8th October I owe R 137.75, yet a settlement balance is R163.97. Head office contact number given as 0860 111 846 is not in use. WHAT SORRY SERVICE AND INCOMPETENT COMPANY AND ACCOUNTS DEPARTMENT> After 40 years as an Edgars account holder I will now close my account. I do not need Edgars - they need us, the customer, but with such a louse service and extortion tactics, they have lost me as a customer.
0 replies
Review Distribution
5 Star
1 (2.2222222222222223%)
4 Star
1 (2.2222222222222223%)
3 Star
1 (2.2222222222222223%)
2 Star
9 (20%)
1 Star
33 (73.33333333333333%)