Active since Jun 2016
13
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13 reviews29 months ago
Rea is a Gem
I had the privilege of dealing with Rea from the non motor claims department. What an absolute Gem of a human being. There was somewhat of a mix up with the sales department and my policy which was brought up during the claim process. She escalated this to her manager and got things sorted out for me. The entire process was a dragged out a bit but i am sure it would of been faster if sales didnt make the mistake. The only issue i have with all of this is the claims process - to submit a large claim it can take you almost a week using the portals that are provided by Discovery. Hopefully this receives some attention so that all the issues can be ironed out. Other than that it was really a breath of fresh air dealing with Rea, who treats you like a human and not just a number. Rea - Thank you for all your assistance in getting my claim sorted out and i pray if i have to claim again that i get to work with you again.
71 replies
36 months ago
Blatant incompetence and self entitlement
Absolutely disgusting! In the 10+ years that I have been taking my machines to this place my last experience was disgusting! The floor staff are so self entitled it's disgusting! Peter the so called manager also thinks he is doing everyone a favour! I took my machine in for a service last year just before winter to take care of fire breaks. They wrecked my machine so badly and tried to blame me for it. It took them the entire winter to sort out my machine. This fire season I try and use it and the spark plug has been completely stripped. Communication is disgusting but they are all full of promises. 1 more day, always one more day and never any feed back. Peter gets all offended when I said honeydew lawnmowers are F@#king me around and thinks they are going to get out of fixing my machines. Between Nkosi & Peter it has been nothing but disgusting service! I would rather buy a new machine than take anything to Honeydew Lawnmowers again!
0 replies
55 months ago
Absolute lack of communication
Been trying so hard to be patient and have been sitting without any connection as I am waiting for someone from accounts to phone me to recon my account so that it can be sorted out. I have been waiting for over a month and keep getting told that someone will contact me within 2 days. This is beyond enough! EVERYTIME I phone the managers are busy and someone will phone me back but NEVER get phoned back.
159 replies
61 months ago
Absolutely ZERO private banking assistance!!!
Don't think there are quite enough characters for this one one so I will try sum it up. End of March 2020 I filed for retrenchment with my banker. I reached out to Sibongile Mbiza and Relè Mohale for assistance with regards to the matter, Told to apply for Covid Relief instead of utilizing my life policies to cover retrenchment. R55k + in debt due to covid relief. Requested all unnecessary debit orders to be stopped due to not being able to contact service providers to stop them from there, this was not done and plenty penalties were recieved. Complained, was road by Relè that the bounced debit charges were reversed which I later on found to also be untrue. Still have not heard anything from "my bankers" as yet. August 2020 I requested an A.O.D to make sure no unnecessary accounts go in arrears and go to any debt collectors... this I am still waiting for while the life department itself have told me my claims have been approved I must just await payment.... still no payment. Alas my accounts have been handed over and when trying to get to the bottom of this I spoke to a really lekker human Brandon who advised me as to what to do. I have been trying to do so and was told I need to speak to a Mr Ferguson from cheque account collections to sort out what is happening on my account. I was told within 15 mins that he will get back to me, if not him then Rachel. (Apologies on spelling of names), this was Thursday 1st of April 2021.... please bare in mind my "private bankers" have still not contacted me. I have incurred so much debt due to "my bankers" doing sweet nothing to assist me. Been with FNB more than half my life and I'm starting to regret it whole heartedly!! Victor Wallace assigned these ladies to assist me and truly I have not been assisted at all regarding this lockdown. I am worse off for listening to their advice!!!
53 replies
70 months ago
Hurry up & Wait, we trying to get out of it...
Such an experience that i have no idea where to start but here it goes, quite a lengthy read. So 7 months and 18 days ago as the we had just welcomed the year 2020 and the first day of it we had a lovely storm that brought on the most amazing lightning. So like most of us i had to be at work which was rather far away. With being far away from home naturally i followed the exact same procedure that was followed the first time i had to claim. I was made to have my items assessed and damage reports created for what was wrong with the items. Please bare in mind that when i signed up with Santam i disclosed the fact that i live in an extremely active lightning belt and i cannot be without insurance. I was reassured all was fine. I wasted the last few days of my leave over the festive season to get all items assessed and forwarded the damage reports through. So my experience starts as follows: The first person who was "assigned" my claim didnt even bother to contact me, only after i made contact i was told that a new person had been assigned my claim. Never the less, contact was finally made and i submitted all of my documents. I was later phoned by Adrian who told me that he will be coming through to my property to asses my goods - By this point i was already back at work (busiest time due to route planning, costings etc). I explained that i was very uncomfortable with having strangers come to my house when i was not able to be there due to the fact that our neighbors had been involved in horrendous acts of crime where the criminals over power delivery men etc to gain entry to the property. My partner who was heavily pregnant as well as my sibling who was also pregnant were the only 2 females at home - alone. So the more i had to explain myself, the more convinced i was that no one was entering my property without me being there. I requested that i speak to a manager as i am now extremely uncomfortable with this and i simply will not be able to cover over 400km distance in a quick enough time if i needed to get back. Claudette was the manager that i spoke to, it simply did not matter how many times i explained myself over email or the phone i got the same default response. I am extremely irritated at the fact that Santam feels zero regard for the safety concerns of their clients but never the less. I then get an email which i am assuming was not supposed to come to me stating the fact that i am lying. Please also bare in mind that this whole time there are over 4 other people cc'd into this mail that responded zero amount of times. I missed the birth of my son because i was working, i explained this as well. Now imagine my pregnant partner and my pregnant sibling living out of cooler boxes for coming up to 3 months. I explained that i only had the 7th of march available to me for the first time off. Again Zero communication received after that. Never the less, my off day came and went and only after i made mention that this is what happened, Tahira then contacts me, i explain everything again to her, expressing my concerns. Now please understand that due to the way work is demanding i still have items needing to be collected from salvage from my previous claim - the salvage team gave up trying to arrange a time with me as my work hours are not as flexible as one would hope. I explained ALL of this. Now only under lockdown, after i made contact with them again stating that i was going to take my stuff to a s**** yard to get money to replace my items, i started getting calls from another collections place that needed to assess the damage. It has now been over 1 month since my items were collected and i am still waiting for feedback. Adrian is the only person that has bothered to inform me about what is happening and even now more than a week later and no follow up. My items have been standing outside and in dusty warehouse for over 7 months, i have had to pay money in to have some of my equipment replaced and sorted out through the store i originally purchased them from but due to the fact that they were older than 1 year i now had to pay to have them fixed, so i decided against paying my premium until i have had my issues resolved. I have had such a run around story with the people i am dealing with, i am almost waiting for there to be some astronomical excuse as to why things have taken so long or even worse - any reason to not pay out my claim. I have truly lost all my personality with Santam and the lack of communication from their side. I am also disgusted that as a paying customer they were not even remotely ready to assist me and meet me half way due to the concerns expressed by me relating to security. Not even after i reversed my debit order did anyone contact me to ask what the reasoning is or if everything was alright. This has been the worst experience through Santam after i was recommended to use them by my one broker as they are supposedly always "ready to assist".... This is true when it suites them. I have threatened to put it all over social media and now i am done. Here it is, this will be available on Facebook, Twitter and Instagram as i believe everyone should be able to make an informed decision especially when it comes down to the safety of the clients family. This would of been an entirely different story if this process was followed from the very very very first time but after explicitly expressing my safety concerns and even less was done from Santams side to meet me half way, i have absolutely nothing nice to say. I want this process done so that i can find an alternative insurer to assist me and the needs that i have. I am also still waiting for my call recordings as right in the beginning i stated that i need an insurance company that understands me as i do not have time to chase around after them, i also stated that i am in an area with severe lightning so i need to make sure that i am covered 100%, i also increased my power surge protection as Eskom is forever turning the power on and off in the area which causes damage to the appliances and equipment. To this day i still have not received any recordings as i keep on telling them that this is something i made very very apparent. So instead i get messed around and sent on all sorts of stories after i said in the beginning that i do not care for this. My premium was also "loaded" due to the fact that i had previously claimed for lightning damages with a previous insurer - i did not even argue with the increase as i like to be transparent. Turns out listening to the clients needs is also not a strong point of theirs. Oh yes please i have to add one more thing in... The company that did my damage reports was forced to shut its doors 2 weeks into Lock-down. I was only asked for more information regarding the company i used towards the end of April into the beginning of May. Thus meaning it was over 3 months before they "attempted" to assist in another way, but seeing as the company no longer operates it will be a little difficult to get a hold of them and confirm what was needing to be confirmed more than 6 & a half months after date of damage. No one has manned up to this claim and just assisted, everything has been done DRAGGING feet and moving from party to party. Anyways i am done now. I hope everyone that is considering Santam as an insurer has chance to read through my review especially if they are worried about the safety of their families at home.
53 replies
87 months ago
Award winning incompetence and blatant disregard
Its a pity that i have to give even one star as i would honestly prefer it if ISP like this were no longer on the market as they just create irritations due to incompetence. I wish this was the first time that i had an issue with wirulink but unfortunately this is not the case. When i first requested a line from wirulink (only ISP in the area) they hit me with just under 6k for installation which i obviously had no choice of as i needed the service. The way they did my installation was absolutely disgusting, they didnt even use the allocated supporting pre drilled holes to hold up my dish (which cost a ton) they didnt even use saddles for the wires on the wall. When i got home from work i took 45 mins of my time to correct their install. I left it as i was just happy to have internet. I started having issues with my installation (the wind kept on blowing hard enough to bend the support plate that was secured with 2 *****s instead of 6). I requested someone come out and check (took over 2 weeks for technicians to come out), which they proceeded to try and bill me for (the first time) i had a whole fight with Ryno as i refused to pay for something to be fixed that was not installed properly to start off with. I then phoned again in December 2018 for technical support over the phone as my Router had been damaged by lightning, i was informed that the guy on the other side of the phone could not help me (all i needed was my log in details so i could change settings on the router) but no one could assist me, so 5 days later after i was promised the next day someone would help me, they send a technician to spend 5 minutes to add my new router (which i paid for myself - beside the fact that wirulink supplies you with a Mikrotek router they charge almost 2k for, what they dont tell you is that it is a Mikrotek Lite which we can buy between R750 and R1000 so they are bombing the prices of the equipment as well. they then proceed to debit my account for R1250 after i told them i am not paying, i even sent an email stating that before my account is debited someone needs to phone me. 2 weeks later i get an email from Malory telling me i have no choice. Naturally i responded and they then created a credit note for me (which should leave me about R60 in credit, never the less last week they debit my account for R181.14 which has absolutely no relation to my account. Around the middle of Jan i got an email sating that existing clients get an exclusive offers for better packages at a reduced rate. I originally queried the 20mbps line as it was R100 less than what i am paying currently for my 10Mbps line. I was then instructed that if i wanted a better package i would have to spend a further R6000 on ANOTHER installation as the equipment i have now is only good for 15Mbps. The very next day i sent a mail to a sales rep saying that i will not spend another 6k on an install as i already had to pay R1500 extra for stronger equipment in the beginning. I requested that my equipment stay the same and that i get upgraded to the 15Mbps line (which according to their website right now is only R799 per month ex VAT) so my mail to Wayne was sent through to the technical department which was never once disputed after my SPECIFIC request was sent through. As usual no further correspondence was received from wirulink except for the fact that now i get an invoice for the old amount at R1699.00 for the 15Mbps uncapped package. I have requested that someone phone me before they debit my account but i bet you a pound to a pinch of **** that i wont get a call and if i dont let the debit order go off they will be super quick to cut my internet off. I am done with wirulink, i honestly feel so enraged with regards to wirulink that if they had to shut down i would probably have a braai in celebration as this is absolutely disgusting!! i dont see how me paying you lot every month gives you the right to treat me the way you do. Its blatant disregard for their customers! I am not paying MY money every month for company to treat me like absolute rubbish! This is the last dam time! i will be claiming all the unnecessary costs incurred from my bank as well as my time that has been wasted by wirulink. This gets sorted out before this weekend otherwise i will be taking this further and going higher up if needs be! wirulink has wronged me for the last time!!
56 replies
101 months ago
Turned it all around and i shook it all about.
Just want to say a special Thank you to Zeenat Levy for helping me get my claim sorted. Complete turn around. Our Differences set aside after many toys thrown out of my cot. Thank you again for your help and taking all of my frustrations as freely as i dished them out. Coolers are finally gone!
105 replies
101 months ago
Service is still useless!!
You wanted to push me to this point and now you have gotten what you wished for. If i had to ever dream of treating people the way you have been treating me my parents would have taught me otherwise. I still have received no apology letter from Zeenat Levy, Abdul who has been mediating the emails between Janine, Zeenat and myself hasnt really done much to the speed of the claim process either. Next week is the 2nd of Jan and i have been without a fridge since the 1st of Dec. Best part of all of this is the audacity to process my claim but to try and replace it with a fridge/freezer that is almost 200 litres smaller as well as R6000 cheaper than the one i have now. Please enlighten me as to what the point of having insurance is if they decide what they will give you as replacement?!?! I know that my cover would be terminated if i decided to not pay my full premium every month. This has been by far the WORST experience i have had with old mutual and its all because of a handful of people. I got my documents to you before the close of business on Wednesday AS WELL AS Thursday and if I dont send a follow up mail i hear nothing. This is pushing all my wrong buttons which i have made known more than once. I have also made it known more than once that it is costing me so much extra cause i now have to live hand to mouth because there are 6 of us living out of a cooler box! Make it known, that this is only the beginning. I have given ample warning about needing this resolved and still nothing has been done. My festive holidays have been an utter ***** up because of fridge space yet all of you are having a wonderful christmas and going to have a wonderful New Years as you have your fridge to cater for family get togethers. If this has not been resolved by Thursday COB I will be taking all my issues to the Ombudsman and i will start making an even bigger storm that you can try to get away from. This is now enough and i am done entertaining this nonsense. I am not ok with just being another number which will be dealt with "tomorrow". Just remember one thing.... its us clients that you ***** around so willingly that make it possible for you to receive your salaries! Once all the clients are gatvol and withdraw their policies from old mutual, where do you think you going to get your next salary from?!?! I am so gatvol that just out of principle i want to cancel my personal policy as well as my business policy with old mutual and you will only have yourselves to thank for that. P.S - also please note that i get told that i have been tried to be contacted, I have not received 1 voicemail message from any one nor has my phoned even rung for longer than 2 seconds. Then i will receive a mail stating that someone has tried to contact me. What would be lovely is if the extension they always use in the mails sent out would work or get answered. It is either straight to engaged or just rings and rings until its timed out. The service i have received and am still receiving is absolutely pathetic!! Feel free to contact me for all correspondence with Old mutual.
105 replies
101 months ago
useless service!!!
I have nothing nice to say, Specially after dealing with Zeenat Levy from Old Mutual. He took over my claim and its been literally nothing. I send emails to him, only to get a response 2 to 3 days later, apart from that he hasnt even bothered to read my mail. I try and phone the extension that was given to me thats just as useless! Out of all the times that i have been trying to call it, it has only rang once the rest of the times its just engaged!! Why the hell was this taken away from Janine to start off with and 2ndly, why do you have someone like Zeenat working in a department that has to deal with people! Its almost 3 weeks since my fridge bombed out and im still sitting with this utter ****!! Dealing with Janine Martins was an absolute pleasure and now i get this?!?! I need my claim sorted out NOW!! i cannot keep living out of a cooler box!! The way i feel right now you probably very lucky i cant get through to you!!
105 replies
102 months ago
There are no words to describe this complete disgrace
The service delivery is absolutely disgusting!! I am being and have been *****ed around for the last 5 months at Full premium price of course. Everybody "understands" my frustration but no one gives a dam about giving me a solution or even have the decency to follow up on the promises that have been given me. Im sure if i walk into your main office and start smashing my decoder in your loby you wont be so "understanding" to that now would you?!?!?! You forget that its your paying customer that give you the opportunity to create the jobs that you do yet you treat us like absolute ****!! No more will you get another cent from me! I will also make it my mission to get every cent i have spent on your useless service back! Keep on going the way you are, it wont be long before people start boycotting multichoice and then it will be too late to start understanding how to create solutions to the paying customers problems.... as for me, my intense distaste for your corporation intensifies now and i honestly hope nothing further for it in the future!! vipbox dot com - for everyone gatvol - Google it! Just remember, He who laughs last, laughs the Loudest.
117 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)