MP
Marly P
Active since Jun 2016
7
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0
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Reviews
7 reviews3 months ago
Accused of theft for alien feet.
I ordered two pairs of siren clogs. As I loved these shoes and wanted to get extra pairs as part of the croc-tober special. However when It was delivered. I received two pairs. Each pair with the same side clogs first pair size W10 both right side feet, second pair size W12 both left side feet. So I contacted Crocs and asked to do a refund as I did not want to miss out on the sale and would rather re order another pair. Crocs SA then collected these shoes in the same package I had received them in and refunded me 1 pair only. Claiming I had ****** the other pair and only returned 1 pair. Now I know theft is possible and that it's not out of the realm of possibilities that some ppl might want to ***** an extra pair of shoes. However, I have both a right and a left foot. And need a pair of shoes to fit both.i have also been cursed with the problem of both feet being size 8. And not each foot being a different size. So now the fight continues with a freed company who thinks I am walking around with tow different sized feet or two same sides feet. Instead of all the other Crocs I purchased being the same size and each pair having 1 Left foot and 1 right foot.
0 replies
16 months ago
false failed attempt claim to not deliver on overnight paid for package
I paid for overnight delivery and then they claim, they never received the shipment, with my order, so i sent them a mail asking how I will be compensated as I paid extra for overnight deliver , i then get a message saying they are out for delivery in the afternoon at about 15:00, and at 17:09, a messaged that they were unable to deliver, due to no one being there to accept my delivery. my delivery address was at my place of work, as I work till 6pm every night. we have a reception and security at the entrance of the building where iI work, so there was plenty of people who were aware of my delivery and available to contact me or accept package on my behalf, I received no call or message saying they are by my address to deliver, and I have checked the footage and no cars or delivery vehicles have stopped close to my work building
0 replies
26 months ago
Shoprite kuilsriver has managers that lie to customers
Managers lie and staff are lazy So I recently purchased a sandwich press from shoprite. But when I checked I had taken a sandwich maker instead. So I went back to the same shoprite to exchange it for the one I actually wanted and I was refused. So I called the store and spoke to a manager Jerreau. Who told me I can do an exchange. Then I went back to the store and again they refused. The package is not damaged and it is not pass the e, change date. However they refuse to do the exchange and honour their exchange policy. Shoprite kuilsriver is the absolute worse and their staff likes to lie. Their reason is that they have to do a refund to do an exchange. And they don't do refunds
0 replies
26 months ago
Managers lie and staff are lazy
So I recently purchased a sandwich press from shoprite. But when I checked I had taken a sandwich maker instead. So I went back to the same shoprite to exchange it for the one I actually wanted and I was refused. So I called the store and spoke to a manager Jerreau. Who told me I can do an exchange. Then I went back to the store and again they refused. The package is not damaged and it is not pass the e, change date. However they refuse to do the exchange and honour their exchange policy. Shoprite kuilsriver is the absolute worse and their staff likes to lie. Their reason is that they have to do a refund to do an exchange. And they don't do refunds
0 replies
96 months ago
rude and rotten from the top down
On Friday 25 May 2018 at 18:00 i called the pizza hut at Zevenwacht mall branch and ordered the special pizza for collection, i was told over the phone that my order will take 30 mins. i then drove to collect it after work. I paid for my order when i arrived a little after 18:00 completely prepared to wait for my order. After a while i checked the time and noticed that it was 18:45 and my 30 min waiting time was exceeded. i then approached the cashier and asked her where my order was and she giggled and smirked and went about checking everywhere for my order. after about a few minutes she found my order in the re heater ovens which is located behind the cashiers till. she made no apologies and giggled while she passed me my pizza order. this made me furious as i felt i was due an apology for having to wait while my pizza was busy being re heated after been cooked completely. i then asked the cashier to speak to the manager and Ricardo the manager came from the pizza oven with a smirk on his face also giggling, when i saw this i lost it and demanded he compensate me for the poor service i had received. (i would also like to add at this time a number of customers walked in after me, ordered, paid for their pizza and left) the manager smiled and said to me its not his fault the person who took my order over the phone told me it would take 30 minutes for my order to be completed. He then smiled, so i asked for his name and advised him i will be reporting this incident to the head office. i logged a complaint on their Facebook page as well as on their website. On the 29 May i was contacted by a gentleman from pizza hut, who knew nothing about my complaint and had confused me with another's complaint, so I explained every thing from the beginning to him again and he said he will get back to me after speaking to the manager of the pizza hut(probably the same manager who was rude to me 4 days earlier.) On Thursday 31 May(6 days later) i messaged pizza hut on Facebook as i still had not heard or received a follow up call regarding this matter. i got feedback the following day Friday 1 June advising me they are in contact with the restaurant and will be in contact soon. A whole week later and no feedback and no one even knows the details of my complaint after i used numerous different platforms to advise pizza hut of my humiliation and dissatisfaction regarding their service. This is by far the worst service i have ever received from a fast food place and i will definitely not be going back to this store.
0 replies
105 months ago
Two month waiting for installation of a paid ADSL line - worst customer service ever
The end of June 2017, i called into Telkom to apply for a ADSL package i had seen on their website. If i had known then it was going to take them two months to install my line i would have not bothered. Firstly i spoke to a consultant who clearly did not know how to take down my details for my application as she assigned a good wood number to me and i live in kuils river. then i was told before they can send a technician out to come and install my line i needed to pay R700 upfront for the installation, so i did, this whole process took over a week. on the 13 July 2017 i paid the R700, and called Telkom back to confirm if my payment was received. the consultant confirmed and said they will send out a technician to come and install my line. when i was contact by the technician, he advised me that he cannot install my line as my number and area code did not match up and he will need to send my order back to head office. i then called in and spoke to two separate supervisors who advised me they would assist me, but failed to do so. eventually i got thru to a consultant who had a brain and was able to assist me, she move my payment over to a new account and processed my application over. She then escalated my application to speed up the process, so a technician can come install my line. the technician then came out to install my line and found out that there was not space in the telkom street box to install my line, so he had to put an order in for them to open a new slot for my line in the street telkom box. hours of phone calls, numerous calls made to telkom, R700 later and 2 months and the telkom consultant told me the earliest they can come install my line is the 28 August before dropping the call on me. so now i must call in and explain every thing to a new consultants and get horrible service again.
61 replies
119 months ago
How can we make you wait forever and then not help you!
<p>On Monday 27 June 2016 I received the worst service in my life from FNB Zevenwaght, I receive money grams monthly for my son and never before today has it been an issue, after waiting over 30 mins in a queue for one of the two working tellers I was advised that FNB cannot assist me with my MoneyGram as my name was spelled incorrectly the sender used an "O" instead of an "E". I then requested to speak to the manager as I have been assisted before at Tygervalley branch with the incorrect spelling. the teller then advised me to stand against the side and wait for her manager, who was on the floor assisting with another customer, the manager then walked passed me and said she will be back. After more waiting a man approached me with a smile on his face and advised me that due to fnb policies no one can help me with my money gram. I then asked me why that is as they assisted me with my money gram last month at the Tygervalley branch, and he replied they shouldn’t have assisted me. I notice on his badge it said branch manager, but at no point did he ever introduce himself, just kept on smiling and telling me no one can assist me. I then demanded his full name and details as I would like to lay a complaint to him and his branch. I reside in Kuilsriver why should I be force to spend extra money on traveling to Tygervalley fnb just to receive proper customer service. I am very upset, over this issues as I had to take time off work to pop into the bank to do what I thought would be a quick painless errand. I am so dissatisfied that I felt like closing my entire FNB account and changing banks. This matter has left me with a bad taste. </p>
53 replies
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1 Star
7 (100%)