NM
Natasha M
Active since Jul 2016
14
Reviews
0
Industries
Reviews
14 reviews11 months ago
Almost 2 months without a vehicle
I was involved in an accident on the morning of the 2nd of April 2025. My vehicle was then assessed by your team and then sent to Renew It Green Stone Edenvale. I then received the attached letter from Renew It on the 11th of April 2025 stating that parts should take between 2-7 days to be delivered, depending on the availability of the parts however understandably they did reassess my vehicle and picked up further damage. My frustration is that I receive a call today from Renew It to inform me that they are still waiting for parts to arrive, this is 3 weeks later. I was also informed by Renew It that once they receive the parts the average turn-around time for repairs will be between 10-20 working days My premiums are always paid on time every month and I was claim free until now. This is the first time I have ever had an accident, and it wasn’t even my fault. And now I am going to be without a vehicle for 2 months. I feel that First for Women is awesome IF you do not claim.
116 replies
14 months ago
Oral B Braun electric tooth brush has one year life span
I went threw 2 Oral B Braun electric tooth brush in 2 years. It seems that they only have a one year life span.
0 replies
14 months ago
"Mac and Things" & FNB’s System Failure
My account has been debited for over R 2000 from a company that I never authorized to and I have never used or even know
53 replies
15 months ago
No feedback on the delivery of my order since the 12th of January
I place my order on the 1st of January and I still haven't received it. I have also submitted several tickets on their website bit no feedback. The email address doesn't work. Tracking number: SYRM154916813 Devoted order number: 34100
0 replies
15 months ago
Jabu was able to hel...
Jabu was able to help me within minutes of following up on my query.
53 replies
24 months ago
Oral B only lasts for 7 months
I purchased an Oral B electric tooth brush in August last year 2023 and on the 15th of April it just stopped working, would not come on even after charging the toothbrush.
0 replies
78 months ago
Can Volkswagen Strijdom Park do anything RIGHT?
My experience with VW Strijdom Park just gets better with time. Yesterday evening I had a flat on the N1 on my way home from work only to find out that the wheel spanner that came with the car when it was sold to me me was the wrong size for the nuts on the tires. So i had to wait for over 2 hours on the side of the highway for someone to get through peek hour traffic to get the right size to change my flat tire.
105 replies
79 months ago
Very Unsatisfied Customer
I bought my VW Polo from Strijdom Park Volkswagen in April this year. The car was due for its 135000km service so I decided use Strijdom Park Volkswagen to so the service. I called in on the 4th of October to make the booking for the 12th of October. I asked the lady who made my booking if she will contact my service plan to get all the details and she said that she is just the call center and that someone else will call me with all the relevant details or I should just ask for Charlette on the day of the service. However nobody contacted except for the day before my service I received an SMS reminding me about the service. When I get to Strijdom Park Volkswagen on the 12th of October, the day of my service I get told that my service plan is with Nedbank MFC and that they are closed so I could either leave my car there till Monday when they can get authorization or I could pay cash. So I was forced to pay R995 out of my own pocket. I was already very upset cause they had a whole week to get authorization from my service plan. I get home and I get a call to say that the ECU bracket on my is broken and the brakes are metal on metal can they quote me so I said NO. I asked the lady how can that because I just bought the car in April and the car had a major service done in 2018, how can the ECU bracket be broken and the brakes be metal on metal? And she says “ Well you did buy a 2nd hand car and it all depends on how you drive the car” Yes, I know it is a 2nd hand car but when you sell a car it should be safe to drive, especially the brakes. I have been asking for the inspection of the vehicle before it was sold to me since Monday the 14th of October and no one has gotten back to me. I also had to endure the inconvenience of having to drive back to Strijdom Park Volkswagen to do a reversal on the payment that I made which was done on Monday the 14th of October but I still haven’t received my refund yet. My service book was also only stamped on Monday the 14th of October and when I asked why the lady from the service desk said because she could not get a hold of my service plan on Saturday the 12th of October and yet I paid cash for my service on the day.
0 replies
115 months ago
Vodacom Data Billing Query
<p>I am so tired of Vodacom that I have been forced to send an email to the consumer ombudsman south Africa.</p> <p> </p> <p>I am on the uChoose Smart S plan so I could not understand how they could charge me R4020 for data usage.</p> <p>Spoke to Lerato from customer care on the 26/10/2016 @ 6:57am</p> <p>Reference Number – ********** 3</p> <p>Was charged R1302 for contract 079</p> <p>Was charged R4020 for contract 071 for Data usage</p> <p>A total of R5322 was debited from my account</p> <p> </p> <p>Spoke to Natasha from the accounts department on the 26/10/2016 @ 8:18am</p> <p>She told me that the R4020 was a charge for migration.</p> <p> </p> <p>Spoke to Zanele from the solutions department on the 26/10/2016 @ 08:27</p> <p>She was the only person who understood & told me that my invoice for October was R1302.51</p> <p>She then then told me that they can do a reversal however it will take 7working days.</p> <p>But then she also advised me that I could just go to my bank & reverse it which will be much faster & pay the R1302.51 via EFT which I did on the same day.</p> <p> </p> <p>Received an email from Roderique Lategan saying,</p> <p>Dear Natasha Michael</p> <p>Your data billing query refers.</p> <p>We apologise for the inconvenience caused. Please note that a credit of R3756.35 has been processed on your Vodacom account in respect of the data charges. This will reflect within two days.</p> <p> </p> <p>Spoke to Olga from collections on the 04/11/2016 @ 10:02am</p> <p>To find out if my account was sorted out & that the credit was reflecting.</p> <p>She told me that there is still an outstanding amount of R600 for calls made.</p> <p>Tried to explain to her that I am on the uChoose Smart S Plan but she was so rude & insisted that I had to pay the R600 immediately.</p> <p> </p> <p>Spoke to Voyo from accounts on the 04/11/2016 @ 10:14am</p> <p>And she asked me to call back on Monday the 07/11/2016 because the credit was still not reflecting on their system.</p> <p> </p> <p>Received an sms from Vodacom on Sunday the 06/11/2016 @ 03:03pm</p> <p>That I need to pay R61.39 within the next 5 days</p> <p> </p> <p>Spoke to Lulama from customer care this morning the 09/11/2016 @ 10:12am</p> <p>She said that she does not know what the R61.39 was for cause it was not on my invoice because of the credit.</p> <p> </p> <p>Spoke to Surprise from the accounts department straight after @ 10:22am</p> <p>She confirmed that the credit was now reflecting & that there is still an outstanding balance of R61.39 that I need to pay.</p> <p> </p> <p>Which I eventually did pay this morning at around 10:30am because I was so tired of dealing with incompetent people.</p> <p> </p> <p>My contract ends in March 2017 so I wish to cancel my contract in April 2017 & move to a better service provider.</p>
56 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)