Active since Jul 2016
32
Reviews
0
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Reviews
32 reviews14 months ago
Cell C excels when it comes to providing horrible service
I've been waiting for someone to call me and advise why my data and minutes went awol after I had paid for the service. One thing about this company, it excels when it comes to giving horrible service. They are the top of the list. Then they will call one none stop for an upgrade or data contract, the nerve! It's a pity I didn't take down the TL I spoke to. He sounded promising, but clearly, they can **** being professional like when they are signing one up for a contract. More than 300 of my minutes are down the drain and no one has answers for me.
53 replies
14 months ago
Outstanding service from Mamello and Kgosi.
I'd like to thank Mamello and Kgosi for the wonderful service they provided me when I had "lost" my airtime. I called in on the 6th of February. I didn't have much hope before I called in because some network providers have horrible service from their consultants. Once Mamello said I do not work with the query, but I will transfer you to the relevant department and check up on you after to ensure that you have been assisted, it gave me hope. She transferred me to Kgosi and he resolved my query while we were on the call. Mamello did call me back to check if I was assisted and was happy with the service. Thank you so much, I wish other consultants would be as amazing as the both of you. Kealeboga.
53 replies
14 months ago
Outstanding service from Thandokuhle Zulu
I'd like to thank Thandokuhle Zulu for an outstanding service that she provided me with on the 4th of February. I had a hundred and thousand questions for her and she never lost her cool. She had a smile on her face, trust me, I could tell that even though it was over the phone. She was very patient and went above and beyond with assisting me. I wish all brokers were like you. Thank you sisi.
0 replies
14 months ago
Exceptional service I received from Kefilwe Moloi.
I'd like to thank Kefilwe Moloi for an exceptional service when I called in on the 4th of February. She is a gem. She assisted me with a smile over the phone and her knowledge of the product was outstanding. Thank you so much ausi, I wish most brokers could be like you.
53 replies
21 months ago
Horrible service
Close to 3 months waiting for the claim to be paid up. Yoo know what, do whatever it is that you guys want to do, but best not to take funds from my account this month. Today I spoke to a lady who didn't want to give me her name, she was talking about explaining instead of assisting me with my request. You guys will hear from the ombudsman because I no longer have energy for all of this horrible assistance. I last spoke to Kgomotso from the complains department and I was told the claim will be received in no more than 7 working days. When I called in today, I was told I'd have to wait again for 7 working days turnaround time.
0 replies
21 months ago
Appreciation for Outstanding Service
I would like to express my heartfelt gratitude for the exceptional service I received during my recent refund matter. Your understanding of my situation and prompt assistance were truly appreciated. I want to extend special thanks to Millicent Ngwenya from the Pretoria offices. Her efficiency and thoroughness ensured that I received my refund promptly. Additionally, I’d like to acknowledge Kelebogile Mothebo from Royal School Sky City for her valuable assistance. Both Millicent and Kelebogile exemplify five-star professionalism, and I encourage you to continue providing such outstanding support to others. Thank you once again for your dedication and commitment to customer satisfaction.
0 replies
21 months ago
Unsatisfactory Cellphone Insurance Claim Handling
I submitted all the necessary documents more than seven days ago regarding a claim, but I have not yet received any feedback regarding the status of my claim. I understand that processing times can vary, but I find it unusual that it is taking longer than my previous experience with a car insurance claim. I kindly request that someone from your team reach out to me and provide an update on the progress of my claim. Additionally, if there are any further steps I need to take, please advise accordingly. Initially, I was informed that the documents I submitted from the police station were not visible. However, I have been patiently waiting for resolution since June 19th, and today marks July 17th, 2024. I appreciate your attention to this matter and would be grateful for any clarification you can provide. I am losing out on money because I don't have a phone and can't make phone calls because I don't have the sim card.
58 replies
22 months ago
POOR SERVICE and LACK OF RESPONSE for a lost phone claim
I am writing to express my concern regarding a recent issue with my phone and the subsequent handling of my insurance claim by Cell C. I lost my phone on the 19th of June and promptly blocked it upon realizing it was lost. On the same day, I visited the Cell C store at Alberton Mall to have both the phone and SIM card blocked. I completed all necessary steps on my end to ensure my insurance claim was submitted and logged into the system. As of today, the 27th of June, I have not received any response regarding my claim. On the 25th of June, I called the store and spoke with Tshidiso, who assured me that he would call me back. However, I have not yet received any follow-up call. It is concerning that nearly 48 hours have passed without any update or communication. Over the past three months, I have consistently received an average of seven phone calls per week from Cell C regarding phone upgrades. Despite this, there appears to be a lack of responsiveness when it comes to addressing my urgent service needs, for which I have been diligently paying. I have never missed a payment, yet I am now experiencing inadequate customer service. On the 26th of June, I spoke with Ndumiso, who informed me that the affidavit could not be read. He mentioned that feedback was sent to the store on the 20th of June, but I, the customer, have not been informed of any updates. It is disconcerting to be left in the dark about the status of my claim. Additionally, I have found it challenging to speak with a manager when calling the call center, as they are never available. This lack of accessibility is frustrating, especially considering the significance of the matter at hand. Furthermore, I still do not have a replacement number or SIM card, which is causing me to miss important phone calls and messages. I am extremely dissatisfied with the service I have received from Cell C thus far. The current situation is unacceptable, and I believe it reflects a need for improved training and customer service practices among the staff. I request immediate attention to this matter and a prompt resolution to my insurance claim. I hope this will be looked into by a person of sound mind and one who knows what customer service entails.
53 replies
28 months ago
The incompetence of this municipality is appalling!
Seems like we are going to get into the new year with no electricity. I called on Friday the 29th of December 2023 to let them know that I can't load the lectricity vouchers I've bought. I was advised that the technician will either come on the Friday or Saturday the latest. I called again on Saturday and the person said that they will escalate the matter. Today is Sunday, and there's still no technician sent to my address. There goes my food getting rotten because I can't load electricity. My friends and family and upset because we can't even have the gathering at my house as planned. I had to cancel my business meetings because I've been waiting for a technician to come to my house. I've lost out on making money and now I will need to waste money to buy groceries since I can't load the electricity vouchers. My kids, niece and nephews can't enjoy their ice cream because it has melted!
0 replies
40 months ago
❤️ Amazing service
I'd like to share my gratitude for the amazing service I always get at this store. They always make my day. They don't only assist you with what you are looking for but they also suggest other options you may be interested in or even better ones. I'd also like to thank SR LEONIE CASON for her amazing service. No words csn express how happy I was with the service. I'd also like to thank Mosa (I hope I spelt the name correctly) for his patience and for suggestions of the meds I needed. I always wish I could get the excellent customer I get at Dis-chem at all places.
0 replies
Review Distribution
5 Star
7 (21.875%)
4 Star
3 (9.375%)
3 Star
0 (0%)
2 Star
2 (6.25%)
1 Star
20 (62.5%)