Active since Jul 2016
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Frustrated with the lack of communication and accountability
Here we go again with FNB and their server, rather lack of service. Reached out to my Private banker to inquire as to why a debit order. Which is from FNB to FNB on my own profile is not taking place. Issue raised on the 3rd of Jan where I was told it has been escalated by my banker and for reasons unknown the Sales and Service Manager (Private Clients) as well as the Channel Management Head (Private and Wealth) were Included on the mail. I’ve redacted their names. But will provide the names and Emails upon request to FNB. Should they even reach out. That said, nothing came from it. I reached out on the 2nd of Feb (One day before the nominated debit date) as I did not hear back from anyone at FNB, not a call, email or even an update on the app These are the replies I got: Channel Management Head at 9:05am on the 3rd of Feb “Hi, Thank you for your email. I’m currently reviewing the matter on my side to understand exactly what happened and what will be required. I want to ensure I provide you with accurate and complete feedback. Please allow me a short window to gather the necessary information from the relevant teams whiles Sune is briefly out of office. We will revert with a consolidated update shortly. Thank you for your patience.” And My Banker at 13:44 on the 3rd “Good day Mr, Thank you for your email. I sincerely apologise for the delay in providing feedback. Your request has been forwarded to our Service Suite team on the time when it was sent through, who are currently attending to the matter. Please note that the request remains active and is being monitored to confirm whether the debit order will be processed this evening. As you selected the 3rd as your preferred debit date, the debit order is normally scheduled to run at midnight on the chosen date.” I waited for Midnight, and behold, nothing happened. At this point my account has been in arrears due to the debit order not taking place. I made the payment manually as arrears of any kind would negatively impact my credit rating. FNB and all above parties were notified as well as this post that I’m writing. I requested that they provide me an explanation in writing as they had a month to figure it out. Yet to see that! This is what I got back from them: At 07:50 on the 4th of Feb Sales and Service Manager “Good day Thank you for your email. Apologies as I am not sure what you mean regarding 3rd party notification. However, I will meet with (Private Banker) this morning and escalate to the management team that is responsible for your request. We will feedback as soon as we have an update.” My Banker At 09:54 on the 4th “Good day Mr, Thank you for your email. Kindly note that the matter has been escalated to our Suite Management team, and they are currently working on it. I will provide you with feedback as soon as possible. Please feel free to reach out should you need anything further in the meantime.” FNB charges R500 a month for “Private Client” access but when you send them a simple query it needs to be escalated and they do Not follow up. I’m at my ropes end with this company.
56 replies
7 months ago
Last comms from RCS before they sent a statement From: EM_MDD_GAME_AND_DION <Contactus@rcsgroup.co.za> Date: 2025/07/13 00:32 (GMT+10:00) To: callie@ipisolutions.co.za Subject: RE: Your Dion Wired Card E-Statement - July 2025 Good day Mr. Du Plessis Tha
Account closure confirmed just to discover that the account is still incurring costs
106 replies
7 months ago
Failure to close my account after they confirmed it has been closed
Failure to close my account after written confirmation received from RCS
53 replies
14 months ago
Poor to no communication and providing inaccurate info
Private Client..."Access to your banker when you need assistance" Well after numerous call and emails...nothing! First the said banker was on leave without an out-of-office and had to deal with another "Private Client" advisor, which ill advise me about my account and lead to funds being deducted and nobody to advise as to the root cause, just that it has been escalated. Would have been less of a mission to just go to a branch and sit in a queue as if I'm waiting for a grant!
53 replies
29 months ago
Very Happy Customer
Greate service Delivered in Limpopo on a Saturday!Wow Was referred by a good friend in the solar industry
0 replies
55 months ago
Greate Service (Meme Mpholo)
Amazing service, After 2-3 weeks after applying for credit at another bank (Not to be mentioned) I was assisted within 20min, including downloading the app and getting the credit application approved. The previous bank ask me for HARD copies of my bank statements and 45min-1.5hr queue to get my FICA done after banking with them since 2014 I want to thank Meme Mpholo for her professional service and patience with me!
53 replies
76 months ago
Misleading
I was sold a policy when I bought my vehicle in 2019 Feb. I did advise the them that my car is serviced every 12500km and they acknowledged that. When it came to claim/Service stage they refused to pay the claim as the KM did not match as they only allow for 15k km intervals This was the first issue I had with them and had to ( after my vehicle being at the dealership for two days) pay for the service myself Now it is due for the next service and I've been holding on the line for 1h20min and counting as they said they wont pay for the service as my policy is only effective after the upcoming service Stay Away
183 replies
83 months ago
Untrained or Unethical you choose!
3 Years ago I had a policy with you people and was cancel after your rep blatantly called me stupid after declining an upgrade.That said,I received a call on Monday form you to offer this "Amazing cover" at first I was hesitant due to prior experience. Firstly when I canceled my previous policy I asked you to PLEASE remove me from your database(Which you failed to comply with) Considering you had ALL my info incl my bank account number when you phoned me,is by itself not according to the POPI act. Never the less.The lady who called me assured me that I will be cover from the day of the call....That was not the case,Today I get a followup call on which two separate individuals,One being a "manager" said that I would ONLY be covered once the first payment goes through successful. Fortunately I record all my calls and the names of the individuals will be disclosed below You will receive a call from me again to make sure ALL my data is removed and destroyed. Thank you for wasting my time Quintin Carelse "Representative" Arnold Moodly "Manager"
168 replies
91 months ago
Buying Personal Info from unverified source without my concent
After multiple call from in the past week.They confirmed on recording that they,and I Quote "We BUY contact details in Batches" according to my knowledge of the CPA that is not allowed. She provided me with a number for Telegenics.The number provided was for a Engineering company and NOT the source they claimed where they bought the info I phoned them to confirm and the lady who answered complained as they receive 3-5 call a day in this regard Person in whom provided me the details: Chanelle Peters Sbusio Nthodno Garhard Bon Shafen Conveniently their legal dept is not available and I lodged a formal complaint(Of which I have not received any confirmation) All the above mentioned is available on recording upon request by their legal party Im sick and tired of receiving call and all I hear is "we will remove you from the DB" Exactly the same happened on Monday with Tracker and Telegenics
105 replies
110 months ago
So called Red VIP Contract
<p>This post is long overdue but I am fed up with the lack of service and empty promises.</p> <p> </p> <p>On the 16th of Jan I went to the Vodacom shop at Keywest mall to take out a new contract as the old one was expiring that same week.The sales person aka Mitchel assured me that they will be able to port my Existing Vodacom number within 24-48hrs after it was put onto the prepaid network.</p> <p>They gave me a new phone and contract but on a so-call temp sim.I was fine with it as i know out of dealing with VC in the past that their systems is very fragmented and things take time.</p> <p> </p> <p>After 2months of fighting and trying to geld hold of regional I eventually got hold of a person(Sipho Msimanga) who claims to be the Client experirnce officer.He then procceded to tell me it will be sorted out within once again 24-48 hrs.</p> <p> </p> <p>Thursday the 16th of March I woke up to a debt order of R1055 and R88.I phoned my bank and stopped that order as there was no agreement between myself and vodacom for that amout.</p> <p> </p> <p>I then tried to get hold of Sipho as well as the store manager but to no avail.I procceded to go to the store just to be told that the amount that has beed deducted is for the temp Sim(Which they are still busy cancelling)After sitting in the shop for abouy 40 odd min the store manager came to me and said that they made a mistake on their side and WILL credit me for the amout that was taken feom my acc as well as the bank charges that went with it.We got to a agreement that they will sort out their accounts dept and will rectify the debt order moving forward.</p> <p> </p> <p>Today Is the 4th of april an amount of R3929 was debited from my account last night.</p> <p> </p> <p>Im Gatvol to say the least.I did warn The store manager as well as the so call client experience officer that i will take action if it is not resolved.This matter will now be reported to my banks Fraud Dept as explained to both Sipho And Tsepo the store manager.</p> <p> </p> <p>I have email proof of all of these actions.The names in the mails sent from So-Called headoffice will be revealed if this matter is not solved by COB today as I feel for someone thats on a RED VIP pakage that surely there should be someone on top that needs to take ownership for this mess thats beed dragging along since the 16th of January.</p> <p> </p> <p>Will be in touch soon!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
168 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)