JP
John P
Active since Nov 2010
8
Reviews
0
Industries
Reviews
8 reviews12 months ago
SAHL - Insurance specifically
This relates specifically to Insurance, I am quite happy with the Home loans side. Related to Insurance, I have had claims denied by SA Home Loans Insurance and have requested escalation and lodged formal complaints to which no response or reference is received. Equipment provided under a claim has failed and requests for warranty period are ignored, as well as requests again for escalation to a manager and after this was ignored, a formal complaint are all ignored. This has now been lodged with the respective Ombudsman as apart from an automated acknowledgement, no further communication is received, even a request for a copy of the schedule. I would not advise anybody to use them as their service levels are tragic (imho) to say the least. They seem to try find every reason possible to deny any claims. Requests for escalation contact details are ignored.
0 replies
14 months ago
Makro SA - Online - Service non existant
THey just don;t have service. Email addresses and links in their communication are invalid or do not offer what they say .... Click here if this delivery time is inconvenient ... but it goes somewhere that doesn't deal with that. Several e-mails requesting customer services contact me ... nothing. Well ... somebody else will be getting my business going forward. Don;t care about your customers and your customers wont care about you.
71 replies
23 months ago
Not a bank ... this is a circus
I unfortunately fimd myself of the opinion that Capitec is the worst excuse for what they call a bank. The staff are clueless. Every branch and even customer service gives disconbobulated information. Carc works in every ATM except a Capitec ATM but I am told the card is the problem (even 6 weeks after being replaced) and am given costs ranging from R65 (customer service telephonically) to R185 in branch. In branch I am told a statement will cost R18 and am then charged R18 per page, even pages with no information on. Imho these guys are rip-off artists. I left my previous bank because of inconsistencies but these guys take the cake by miles. Two years down the line and still sitting with unresolved issues where I am referred from customer services to a branch and visa versa. Truly unbelievable that thos is called a business ... Imho its a circus and nobody there seems to know what is going on. App requests one to take a selfie regilarly which fails consistently. They cannot resolve this and I am refered to yhe government dwpartment of internal affairs ... *** ... No permission requested for provided anywhere to use my ID photo (which is 40 years old) for thos purpose, also never disclised anywhere. Boarderline ***** imho. Good luck if you choose them... Imho you will quickly regret your decision.
53 replies
26 months ago
Bad pre-Sales ~ Unacceptable service levels.
Requested a quote via their web site and was responded to by Ziki who referred me to their web site which does not offer quotations. The sarcastic reply after requesting a sales managers contact details for details that were already provided in the initial request as well as the reply e-mail. Having serious second thoughts about these guys. Feels very unprofessional at this point in time.
0 replies
44 months ago
Bad Service and failure to abide by CPA
Had them replace a Samsung A50 screen with a Samsung original part. A few months down the line, the screen pops off, breaking in the process. Owner is adamant the phone must have been dropped even though the screen protector is intact. Will NEVER do business here again. Case will be taken to ombudsman and small claims court. Samsung indicate it is not even an original Samsung part.
0 replies
101 months ago
Lack of Willingness
Several deliveries in the past few months .... Unwilling to assist even with consignee name and address provided. I have used Fedex and Dawn Wing without problem but these Guys take the cake when it comes to attitude and lack of willingness to assist. I will not be ordering from certain suppliers due to their insistence in using These guys, or will pay separately for Dawn Wing .... Dawn Wing rocks (I am not affiliated with them, they are just really good ... I get emails, sms's, etc as to when they will deliver and to check that I am available for the delivery)
0 replies
129 months ago
Sony SA wont fix mobile and do not know who GM is.
I called Sony Head office and was referred to Sony Mobile. I spoke to Ivan how informs me that Sony products cannot be returned directly to Sony for warranty concerns, even if one is not happy with the service received by the concerned Cell shop, or GSM Provider. Really! How disappointing as one relies on the Brand Name to provide this support where the supply chain fails. This is not the first time I have been told this. I now have three Sony cell phones, LT26i, X10 and Z1 broken during warranty that Sony seem to be indicating they will not repair even if at cost. I thus called the Sony Mobile Head office again and spoke to Miranda who was unable to tell me who the service manager is, nor who the GM or Managing Director is .... also could not refer me to anybody who could provide this information. The NCC should be involved in assuring that BIG Brand Names do not commit this sort of failure to take responsibility for servicing their products.<br> <br> Sony, great product but the proof is really in the pudding ..... I am of the opinion that if you wont service your product, and fob off the responsibility of maintaining spares, service, etc ... Your current clients, like me, will go AWAY!
0 replies
132 months ago
International Class Service - Brilliant
I was really taken back when contacting SunGlass Hut, and especially Natasha Pillay, who managed the process with world class service levels. Communication was brief, to the point and consistent. The service received was brilliant, on time, without fault and they even returned the old lenses. I am duly impressed. I would recommend SunGlass Hut for purchases, and service related to purchases from them. One of the few international standard organizations I have encountered in the past few years. Brilliant, really Brilliant. Leadership by example .... Please keep it up.
76 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)