SM
Sanelisiwe M
Active since Aug 2016
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Planet Fitness – Trapped in a Contract with No Access
I am extremely disappointed with Planet Fitness and their cancellation policy. I am relocating back to Nelspruit at the end of February, where there is no Planet Fitness branch. Despite this, I am being charged a cancellation fee of close to R4,000. My membership anniversary is only in June, which means I am expected to continue paying for several months for a service I physically cannot access. This feels incredibly unfair and unreasonable. Had I known how rigid and consumer-unfriendly this contract is, I would never have signed up in the first place. I genuinely wish someone had warned me. There is no flexibility, no empathy, and no consideration for real-life circumstances like relocation. Being locked into payments for a gym that does not exist in my new city is unacceptable. If you’re considering joining Planet Fitness — abort mission. Read every clause very carefully, because getting out of this contract will cost you dearly. I will definitely not recommend Planet Fitness to anyone.
224 replies
2 months ago
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I am writing to formally lodge a complaint regarding the assessment and marking process of my Project Research module for the Bachelor of Commerce Honours programme. I submitted my research project on 25 October 2025, ahead of the stipulated submission deadline of 30 October 2025. Following submission, I made numerous attempts via calls and emails to obtain my outstanding results, as this was the only module for which results had not been released. Unfortunately, these attempts went unanswered. On 14 January 2026, I received correspondence from Ms Portia Ntetha, advising that my paper had been reviewed and that the incorrect format had been used. I was instructed to transfer my work into the correct format, attend to the required amendments, and resubmit by 30 January 2026. I comp**** with this instruction and submitted my revised paper on the evening of Tuesday, 27 January 2026. On Friday, 30 January 2026, at midday, Dr Mthembu contacted me to advise that the paper was not to his satisfaction and that he would send it back once he had completed his notes. On Saturday, 31 January 2026, at approximately 19:46, Dr Mthembu contacted me again from his private line and presented me with the following two options: 1. He would send back the paper with his notes; however, the due date had already passed. 2. I could pay R6,000 for him to attend to the amendments on my behalf, on condition that I email Ms Ntetha to withdraw from the May 2026 graduation, deregister, and re-register while he amends the paper. I raised my concern that withdrawing without allowing the paper to be formally marked would still require me to re-register, whereas submitting the paper could result in either a pass or a fail. If I passed, the payment would have been unnecessary; if I failed, I would still have to re-register. Based on this, I chose to proceed with submission. I was further advised that should I submit the paper as it was, he would be required to write a report stating that the paper was not to his satisfaction. I was urged not to make a rushed decision and to email Ms Ntetha first, after which an agreement would be reached pending feedback from Ms Ntetha. I subsequently emailed Ms Ntetha to seek clarity on the applicable due date and emailed Dr Mthembu privately to confirm my decision to submit the paper, as the options presented were not suitable to me. I now seek clarity on when my paper was reviewed, particularly given that my decision to submit the paper as it was was only communicated on Monday. I am concerned that the fail may have been awarded prematurely. Dr Mthembu indicated that reviewing the paper would take approximately two to three days, yet I struggle to understand how a mark could have been finalised in less than 24 hours. This sequence of events has led me to feel that the fail may have been influenced by my inability to pay the R6,000 requested for amendments. I respectfully request transparency in this matter and ask that you provide me with the marked version of my paper, clearly indicating the areas where I did not meet the required standard. I am not opposed to redoing the paper or attending to the necessary amendments. However, I do believe that the marking process was unfair, and I respectfully request clarity, transparency, and a review of how this assessment was handled. I trust that this matter will be treated with the seriousness it deserves and look forward to your response.
0 replies
2 months ago
****ty service from Pauline and Luis from Rain
I am writing to formally lodge a complaint regarding the unjustified suspension of my connectivity and the unacceptable level of service I have received. I usually make my payments between the 21st and 25th of every month. My last successful payment was made on 21 January. I subsequently requested and confirmed a change to my collection date to the 1st of every month, effective 1 March. Despite this, my connectivity has now been suspended without justification or prior notice. This is both frustrating and unacceptable, particularly given that my account was not in arrears. In addition, my attempts to resolve this issue through your customer service channels have been unsuccessful. I was assisted by agents who do not adequately speak or understand English, which has rendered the support provided ineffective and extremely unsatisfactory. Due to the incorrect suspension of my service and the poor quality of customer support, I am deeply dissatisfied. As a result, I will be cancelling this contract and expect confirmation of the cancellation process, as well as an explanation for the erroneous suspension. I trust that this matter will be escalated and addressed urgently. PS: please hire agents that can speak and understand English. Your agents Pauline and Luis are very useless
560 replies
5 months ago
Poor service from FNB
Good day. I hope you are well I am writing to express my frustration with the poor service I’ve experienced regarding my limit increase application. I submitted my July, August, and September payslips on Saturday. Despite having the entire Monday to review them, I only received feedback on Tuesday requesting my October payslip, which I sent immediately. It is now Wednesday, and upon following up, I was informed that my documents have still not been allocated — and that it supposedly takes 24 hours to allocate a single document. I find this delay and lack of efficiency unacceptable. I would appreciate it if my documents could be urgently allocated and my application processed without further delay. Further to the above please do something about your secure chat and call centre agents . Not only do you get transferred from pillar to post with the machine asking you to press 1/2 for a certain department. Eventually when you reach someone they very rude and dismissive as if you’re bothering them. All the agents I’ve spoke too didn’t seem eager to assist.
53 replies
9 months ago
Vehicle claim
Mercy Banda, I want to extend my heartfelt thanks and appreciation for the outstanding service you provided in handling my vehicle claim. Your professionalism, efficiency, and clear communication made the entire process smooth and stress-free. What could have been a daunting and frustrating experience was instead handled with such care and competence that it truly took a load off my shoulders. Your support not only resolved the issue quickly but also gave me peace of mind during a difficult time. Thank you for going above and beyond — your help made all the difference.
56 replies
26 months ago
Vodacom data missing
I have been a Vodacom client for as long as I can remember, had my 1st contract with Vodacom in 2017, did my upgrade in June and this month is literally the 1st month I’ve run out of data twice in one month. How is it possible that it’s half way through the month and I’ve already had to purchase data twice. What frustrates me the most is that that when I called Vodacom customer care, all they could do is speculate it terms of how my data got depleted without thorough investigation. I know I’ve previously called in a couple of years back and asked them to block all subscriptions but this is honestly unacceptable. I’m at work from 9-5 connected to the work wifi and also have a separate sim for WiFi purposes. How is it possible for a person always connected to wifi to have their data depleted half way through the month.
116 replies
27 months ago
Downgrade request
I requested to downgrade my account on the 17th of January and today is the 2nd of February, still no one has contacted me or actioned my request. I’ve called in, texted on the secure chat and all they keep saying is they’ve escalated. I refuse to be held liable for the additional charges incurred.
116 replies
27 months ago
Rain is a ******* of a service provider
A couple of weeks back I was offered rain one and 2 of the mobile SIM cards were giving to my kids. My eldest daughter recently changed phones and have had issues signing on to WhatsApp due to the OTP not coming through. I’ve called rain several time and each agent gave me a different scenario. The one agent informed me that rain doesn’t support WhatsApp hence the OTP not coming through. The second agent informed me that I need to activate international calling as WhatsApp uses an international line to send the OTP and I must purchase R100 airtime to get these OTP. I strongly disagreed as it didn’t make sense to purchase R100 airtime for a 15 year old that already gets 100 minutes, sms and data. The last agent said she’s escalated but to date I have not received any correspondence. I’ve reached out on Twitter to the point that agents have stopped replying. My option was to cancel this SIM card and port my daughter back to MTN but it seems rain is now blocking the whole process. My account is up to date I always make sure of it but rain had the audacity to inform MTN that my account is in arrears and therefore can not proceed with the port. I called rain to inform them to accept the port and correspond with MTN and I was assured that it will be sorted. Today I called MTN and still MTN insists that rain is adamant that I’m owing. Quite frankly I am disappointed and have reached the stage where I just want to cancel my subscription with rain. It’s either you resolve the OTP issue or process the port cause my next step is to really take matter further!!!!
174 replies
42 months ago
Distasteful service from Makro Nelspruit employees
Good day, Trust you are well. The level of service received from Makro Nelspruit is distasteful you’d swear it’s part of government sector. From the moment you walk in by the return and exchange department, you are welcomed by noise and chatting from the employees. It literally takes them a couple of minutes for them to offer their service. May 2021 I bought a Bennett Iron from Makro Nelspruit and within less than 12 months the iron stopped working, it just went dead. I went to Makro Nelspruit and I had to argue and fight them before they agreed to give me a new one. I told them I refuse for them to take it for returns because the warranty expires in a few days and knowing them they will store it away and call me to come collect knowing very well that they haven’t done anything to it. 6 months with the new Iron, it went quiet again. And this time I agreed for them to take it for return hoping that maybe they will pick up a tread. Upon collecting my iron there was another customer collecting the very same iron from the Bennett brand with the same problem. According to the client he’s helped called to advise that the iron went quiet on her, same thing that happened to me with both irons. Friday I collected my iron from Makro after they’ve sent a text to advise I can collect. Sunday I switch it on and it literally EXPLODES with flicks of fire and the whole house reeked of burnt. I went to Makro same Sunday and I demanded a reimbur*****t. The one guy (K****tso) from Tevo told me to speak to Bennett. My response was don’t treat me as if I didn’t go to school. My receipt says Makro and he kept going on and on about how they are just a middle man and have no relation to Bennett. After seeing that I’m not backing down they said I can leave it and come back tomorrow which is Monday. Their manager siya would be available to speak to me. I stay on the other side of nelspruit Steiltes to be precise and having to drive to Makro on a daily basis is not ideal for me. Phumzile called to advise that Siya said the best thing they can do for me is give me another iron. I asked for siya’s contact details to advise that I want my money I refuse to take another risk of having my appliances burn because of their iron. Siya a very rude gentleman told me straight up that he is doing me a fav I should take what he says and be happy with it. Dismissing me as if me supporting Makro is not the reason he has a salary today. Very arrogant and full of himself. Isn’t this part of his job description? Making sure customer complaints are resolved to their best satisfaction. Upon collecting of my iron Prudence becomes to friendly with me and say on Sunday I looked extremely fat. Firstly I am not her friend for her to become too familiar with me, I am a client. Not only did they keep me waiting for a good 30, waiting on K****tso from tevo to come process a new iron. I had to stand there while they go on about their day as if I’m not a client. Singing and enjoying. This is the last time I buy anything from Makro
132 replies
46 months ago
Amado Nefula from 1st for Women claims.
I submitted a claim on the App on Monday, no one has called me since to acknowledge or give me the process or advise what the next step will be. I later get an email with a form asking me to list all my home content items. What does all my other items have to do with the claim I’m submitting. When I took out the policy I specifically stated that I want to insure my new tv, sound bar and the stand. Now all of a sudden a percentage of everything I own wants to be taken into consideration and a certain percentage will determine how much I get for my TV. That is a minor detail you might want to include when we take out the policy, instead your agents get overly excited over sales that they forget to mention your claims won’t be processed when the time comes. We will drag and drag until you get frustrated, unfortunately Not here by me. Please pull out the recording , even if it means I take you to the ombudsman that’s exactly what I will do. Dealing with Amado Nefula has been a nightmare. He doesn’t respond to email nor does he return calls. It just goes to show that I’ve been paying for absolutely nothing.
134 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (95%)