LW
Letitia W
Active since Aug 2016
11
Reviews
0
Industries
Reviews
11 reviews20 months ago
UIF claim not getting anywhere in 3 months!
I was retrenched mid-May 2024. Signed up with Department of Labour and UIF claims in June 2024. My account was blocked, as they said I completed wrong information for verification - which cannot be, as I know what my details are! I logged a request to unblock the account shortly after. To this day that query is still open online. I had to go into the branch for them to unblock the account, which took about 2seconds once I got to see someone. I then submitted all my documentation online for the claim to be processed. To this day I have not received a CENT!!!! They keep telling me that the employer has to mark me as "retrenched" on the ufiling system. The employer is not registered under the ufiling portal, as they have 700+ employees. They however use a manual email address at UIF where they submit monthly codes to be captured by a UIF representative. When I phone UIF I am told that their systems are offline and that I need to phone back! WHAT IS GOING ON?!?!?!?! I have paid UIF contributions for 14 years and this is my 1st claim! What a useless exercise! 3months without any salary and it keeps costing money to phone and drive to UIF without any outcome.! Can someone PLEASE just sort this out!?????
0 replies
20 months ago
SARS stalling payment due to me!
I was not auto-assessed this year, for the 1st time. Submitted all my documentation on 16th July 2024. I was advised that I am being audited. It has been 23 working days since everything has been submitted and still NO feedback. When I phone them, I am nr 700+ in the queue! e-bookings are only available weeks in advance. What is going on?! This is money that is due to me! I am of the opinion that SARS is stalling this entire process as they do not want to pay what is due to us.
0 replies
23 months ago
Great service
We have received excellent service from Imaginet and their staff members. They have assisted our Developer tremendously with our website and have also assisted me personally with technical issues. As a first time user, I can truly say that I recommend this company to anyone that needs to host a website, etc. They are also very affordable, especially considering that you get this service with. Thank you Imaginet!
0 replies
23 months ago
Website payment integration-no help from technical support
We have been trying to get assistance from technical support to load the payment integration onto our website since the 30th of April 2024. Our business's technician/developer has loaded everything exactly as per their videos and it is still not working. We have been trying to get assistance with this to no avail. They ask the same requirements on email and then we wait a further 4 days for a response. We have ultimately decided to go with another company as this has held back our website launch, which is resulting in financial implications. So disappointed in this company.
53 replies
28 months ago
Santam good service review
I was assited by Ncebakazi Sidinile telephonically to amend a few details on my policy, get information and update products. Very sufficient service, thank you!
128 replies
43 months ago
Excess recovered by Kgomotso Maraba
After months and months of bad service from other parties, Kgomotso Maraba in the Miway Legal Department has recovered my excess from the 3rd party. Thank you very much! You have no idea how relieved this makes me.
133 replies
61 months ago
Electric deposit not being paid back accordingly.
I moved into my new place mid March. Paid my electrical deposit fee which was R2 500 then and pre-paid meters were installed in our residence on the 23rd of March 2021. I completed all the relevant termination docs and signed for the new meter on the same day. Pro-Admin promised me my refund as soon as possible and I was advised that it would be done as a matter of urgency.(as we only moved into the new property a week before installation and me paying the deposit). On the 25th of March 2021 I was advised that they will get the final meter readings that day and then they will process the refund payment. 26 March 2021 I got confirmation from Piet @ Pro-Admin that the final meter readings were received and fhe company will process my refund. Since then I have been following up numerous times without receiving my refund. I was finally advised in the 2nd week of April 2021 that the company pays refunds on Fridays and they want to do a bulk refund for all the units in my complex(otherwise it takes too long for them to process). This is understandable and I agreed. I was then promised that my refund will be done by no later than Friday the 16th of April 2021. To this day, I have still not received my refund. When I phone, Piet & Denise promise to look into this and phone me back, but no one has contacted me back yet as promised and no one is responding to my email queries. Why is it that this is taking so long and that empty promises are being made, and no one responds? I am very unhappy with this service. The deposit is MY money and should be paid back to me accordingly.
159 replies
61 months ago
Bad service- not receiving my refund of products not received.
I placed a Bottles order(pnp) end of March 2021. 1 of my items weren't delivered but I was charged for. I queries this on the app support chat and was advised on 27 March that this was due to the item being out of stock and the store did not mark this on the day; and a refund has been allocated to my banking account. A few days later, after checking the app, I see that it still noted I got the product and there was still no refund in my account. I queries this again and was advised that a refund was dien and that I have to wait 3-7 business days for thr refund to reflect. Today is the 7th day and the refund has STILL NOT BEEN DONE! I queries this AGAIN today and was advised that the refund has now inly been done. How many times must I be told the samr thing and not receiving MY money for a product that I did NOT receive!?! Seriously very bad service. I will not be using this app again.
0 replies
61 months ago
Terrible service from Miway regarding address change and sudden premium increase without notification.
I am very upset with Miway's service after being a client for many years. My address changed, which I requested to be update on the Miway app in March already. This has still not be updated. My premium went up in April(I presume this is for my annual renewal), which I received NO communication about. To this day my address is still not updated. A Miway representative tried to contact me 1 morning at 07:10, and then when I tried to answer the call ended. I thereafter received an ams that they could not get hold of me. I tried to phone back but was advised that the call centre only opens at 08:00. Why is no one doing what they are supposed to be doing, but we still oay premiums every month. What if my car gets stolen now--then Miway will probably not want to pay out because of my address. I expect feedback on this, as it would honestly just be easier to change insurance at this point in time.
53 replies
71 months ago
Excellent service from Nhlanhla Mabizela @ Miway
I received excellent service from Nhlanhla Mabizela on the 6th of June. He assisted me with my premium and query I had. Thank you very much for going above and beyond.
105 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
2 (18.181818181818183%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)