FL
Francois L
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews13 months ago
Daily Spam / Wrong number calls.
I have never dealt with Norman Bissett and Associates, yet I am harassed by daily spam calls—sometimes multiple times a day—from this company. They consistently call asking for someone I’ve never heard of, despite me making it explicitly clear that I am not the person they’re looking for. Every time, I am assured that my number will be removed from their contact list. Every time, they lie. Even after blocking them on Truecaller and my device, they resurface using a new number, as if they have an infinite supply of lines to harass people. This is not just frustrating—it’s harassment. This kind of behaviour is *********, unprofessional, and bordering on harassment. If you're thinking about doing business with Norman Bissett and Associates, ask yourself: is this the kind of organisation you want to be associated with? One that can't even maintain accurate records and doesn't respect people's right to privacy? I’ve had enough of this nonsense. If this continues, I will be lodging a formal complaint with the Information Regulator of South Africa for violation of POPIA (Protection of Personal Information Act). Stay away from them.
0 replies
15 months ago
Apple Watch cellular & data coverage
I am writing to raise a new complaint regarding the Vodacom OneNumber service on my Apple Watch Ultra 2. Although my eSIM is currently loaded on the watch, I am experiencing extremely poor and inconsistent cellular coverage in urban areas where mobile data works reliably on my phone. This issue significantly diminishes the usefulness of the watch’s cellular capabilities. For reference, I previously experienced issues with the service, which were eventually resolved following my earlier complaint. However, the current problem is distinct: despite the eSIM being active, the signal and data connectivity are so erratic that the service is practically unusable. I request that Vodacom investigate this matter urgently and provide a solution that ensures stable and reliable coverage for my Apple Watch. I would also appreciate an explanation of what might be causing this degradation in service compared to the previous performance. Thank you for your prompt attention to this matter. I look forward to your swift response.
159 replies
17 months ago
OneNumber Service Issues (again)
I am writing to formally raise a complaint regarding ongoing issues with my Vodacom OneNumber service, which I have been using since February 2024. When I initially downgraded my contract and attempted to set up the OneNumber service on my Apple Watch Ultra 2, I experienced weeks of delays, requiring daily follow-ups and escalations before the service was finally activated. Despite that frustrating start, the service worked seamlessly for the past several months—until today, 16 November. While out on a run, I noticed my music had stopped playing, and upon investigating, I discovered that my Apple Watch Ultra 2 no longer had an eSIM loaded. Once home, I checked my iPhone and confirmed that the OneNumber service was no longer active in the Watch app. I contacted your support team and spoke with a consultant who moved extremely slowly and was unable to resolve the issue. She informed me that she could not reach the “back office” team to investigate the problem, nor could she generate a QR code (without explaining its purpose). Instead, I was advised to visit a physical Vodacom branch to obtain this QR code. From prior experience, I know that going to a branch does not resolve Apple OneNumber service issues, and I find this advice unhelpful and dismissive. This entire situation is incredibly frustrating, especially given the initial struggles to get the service up and running earlier this year. I expect Vodacom to: 1. Investigate and resolve this issue urgently, without requiring me to go to a branch. 2. Explain why the service suddenly deactivated and what steps are being taken to prevent this from happening again. 3. Provide a solution for restoring the OneNumber service on my Apple Watch Ultra 2 immediately. As a loyal Vodacom customer, I am disappointed by this poor level of service and the lack of resolution offered. I trust you will address this matter promptly and keep me updated on the progress.
168 replies
26 months ago
Roof Buddies - Highly Recommended
I wholeheartedly recommend Roof Buddies for your roof repair and waterproofing needs based on their exceptional professionalism and efficiency. Peter and his team distinguished themselves by not only delivering fast, high-quality work but also by their meticulous attention to detail and outstanding customer service. My roof, which had been a source of concern for several years due to persistent leaks, was expertly waterproofed by them. Their thorough approach and use of superior materials have ensured that, despite the recent severe rain and hail storms, my home remained dry and secure. In comparison to past experiences with other service providers, Roof Buddies' commitment to timely completion and open communication was a breath of fresh air. The peace of mind their work has brought me, especially during extreme weather, is immeasurable. Their professionalism was evident in every interaction, from providing a comprehensive quote to ensuring a clean work site post-completion. Without a doubt, I would not only seek their services again but also recommend them to anyone in need of reliable roof repairs. Their dedication to quality and customer satisfaction truly sets them apart.
0 replies
26 months ago
A Test of Patience On a New Contract
On the 26th of February, I ventured into the Vodacom shop in Irene with a straightforward request: renew my contract, ensuring my Apple Watch's OneNumber service remains uninterrupted. The consultant assured me of seamless continuity. However, by the 29th of February, I discovered the eSIM on my Apple Watch had vanished, despite my recent transition to a new contract. Believing it to be a temporary glitch, I was dismayed to find the issue persisting the following day. My attempts to resurrect the OneNumber service were futile, leading to a conversation with an online agent, Natasha, who ultimately directed me back to a physical Vodacom store for resolution. On the 2nd of March, I approached the Centurion Mall's Vodacom outlet, where technical consultant Ruaan and a colleague decided the best course of action was to log a service ticket, promising attention within 24-48 hours starting Monday. Skeptical of Vodacom's efficiency, my concerns were validated when I checked the status on the 5th of March only to learn the ticket had been misrouted to an irrelevant department. Sibongile, the latest consultant I spoke with, had to log a new ticket, restarting the 24-48 hour wait. This series of events not only showcases a lack of coordination within Vodacom's support system but also a glaring disregard for customer convenience and trust. If this is the standard of care at the onset of a new contract, it's disheartening to imagine the potential decline in service quality over time. My patience is wearing thin, and another misstep could very well drive me to take my business elsewhere. Vodacom, consider this a call to significantly improve your service; otherwise, you risk losing not just one customer, but potentially many more who share in this frustration.
280 replies
69 months ago
Repeat AD(vert)neauseum!
The repeated adverti*****ts on DSTV are becoming a major frustration. Specifically, ads like the Bachelorette which has DSTV broadcast the same ad over and over every night (6-7 times in a 4 hour period). Would it kill the producers of the show to film three or four different ads for a particular show and air them throughout the night instead of showing the same damned thing ad neauseam!! Or even better yet, recognise that the people who are watching your channels are already subscribers so you don't need to force your content down their throats. One or two ads per night should be sufficient? This would also allow you to air paid adverts from other parties which would increase your revenue.
159 replies
77 months ago
You have to BEG and NAG Rain to action requests
It is like pulling teeth to get Rain to action any requests. To make a long story short, I had ordered a 5G router and signed up for the 24 month contract as per their Black Friday special. I received the package on the Tuesday morning and did the activation that afternoon. Unfortunately the service was inadequate and I decided to cancel the contract and return the router. To this end, I logged on to the web site and had a live chat with an agent who promised someone from Rain would phone me the next morning to arrange a date and time for them to collect the device. When I did not hear from Rain, I tried to phone their contact centre but after holding for 15 minutes, there was no answer. I sent them an email a previous night but had received no response to that either. I once again used the online chat option. I chatted to an agent who then said that Rain would contact me during the day to arrange the return of the Router and that I had to disable the sim card from the Rain dashboard. I did not see such as option and explained that to the agent, with a screenshot... and she said she would escalate that issue. Once again, the phone call to arrange the return of the 5G did not happen. Neither did anything come from the escalation to disable the sim card. That afternoon - I chatted to the same agent again, and also asked that my sim card be disabled again. This time at least I got a consultant to call, and I arranged for the time and place to return the router. This went through as planned but today I logged on to the Rain portal and see my sim card is still active. Please, please, please, can somebody at Rain just go ahead and cancel the Sim card as I do not want to incur costs for a service that I have cancelled. Especially considering I no longer have the sim or the device in my possession anymore. Some of the reference numbers I've logged for this are 708735, 701360, 700411.
0 replies
79 months ago
SweepSouth is slipping up
In the past year or so, we have found the Sweepsouth Application and service to be very useful, as the service guaranteed that a resource would be available to provide a cleaning service even if the original worker fell ill or was unavailable. The cost of the Sweepsouth service is fairly high, but there is comfort in the thought that there is extra reliability and professionalism with regards to arrange inn domestic workers to meet your requirements. There was the occasional late-coming, but that was not a major problem as the behaviour was addressed with the individual and it was rectified for the most part. Recently the service has taken a turn for the worse, as in the past two months it has happened on two occasions that our SweepStars (two different employees who were both ranked highly on the SweepSouth application) simply did not arrive for work at all. The latest case being yesterday, neither of the two Sweepstars sent us a text, phoned, nor did they indicate their unavailability via the application. In fact, when I reached out to the Sweepstars, neither of them answered their phones or responded to the texts I had sent them. On both occasions, I had to contact the Support number and struggled to get ahold of a consultant. It is ironic that the support centre usually phones the client to confirm if the Sweepstar arrives if they don’t check in at the appointment date, but on the days that the resources did not arrive for work at all, the contact centre failed to do the check from their side completely. I did eventually got ahold of a consultant yesterday and arranged for a replacement Sweepstar to be sent to clean our house on Thursday, and I was offered a R100 discount for the inconvenience. I just hope that this behaviour is addressed and resolved going forward as I do not want to be in the same situation of using a premium priced service where the resource just simply does not show up for work, and I am expected to contact the support centre to make alternative arrangements.
105 replies
102 months ago
Cinema 2 at Centurion Mall
We went to see the Justice League movie in 3D at Ster-Kinekor at the Centurion Mall. Unfortunately the experience was somewhat spoiled due to technical issues. The film appeared to be badly out of focus - particularly in the upper sections of the of the screen - you cannot make out anything at all as it blurs really badly and even causes eye strain as you try to make out what is happening on screen. The film also appeared quite dark in parts and hard to make out some details. Another aspect that I've noticed before (and today) at this cinema is the air conditioning once again was set way too cold. On two other previous occasions this was also the case, and one other time the air conditioning was not working at all. It is disappointing that we pay full price movie tickets and are subject to experiences where one or two of the facilities at the cinema are not working correctly - it is especially unforgiving when the image quality is affected as badly as it was with the Justice League movie today.
105 replies
103 months ago
In-store upgrade - bad service, outdated information
This past weekend, my wife and I visited our local Cell C outlet with the intention of upgrading her month-to-month Cell C package, to a contract for R299 per month which includes an iPhone SE with 10GB data. We were met by Thabo, who told us that it would not be a problem to do this and suggested that we return to the store on the 31st of October - he said that she only needed to bring her ID Document for this to happen. Yesterday, we returned to the store and were met by one of the ladies on duty, I believe her name was Phumzile if I recall correctly - and we started the process for the upgrade. She seemed somewhat confused at our requirement, which was simply to move the package from month-to-month to the R299 iPhone SE contract. Once the requirement was understood, we were given the necessary documentation to sign. The paperwork had no section pertaining to monthly income and expenditure - in terms of the applicant's financial standing or credit worthiness. Once the preliminary paperwork had been completed and signed, the lady proceeded to make a phone call, to what I can only assume was Cell C head office. She did not advise us who she was phoning, or what the call was about. After about twenty to thirty minutes wait, the lady wrapped up the phone call and advised us that my wife's application was declined - because she was apparently "over committed" financially and would not be able to afford the R299 monthly cost. This assumption was seemingly based on old information obtained from when my wife initially took out a contract with Cell C years ago - at which point she had a different job and earned a substantially smaller salary than she has for the past few years. Despite the fact that she earned less money years ago, she was never in financial trouble or had any kind of credit related problems. The irony also lies in the fact that my wife already pays roughly R200 per month for the current month-to-month deal and this contract would have only cost an additional R99 per month. Part of the problem lies in the fact, that Cell C did not ask for any updated information, new financial records such as payslips or bank statements and rather declined an application based on an assumption or an estimate of my wife's financial situation which was seemingly based on information from many years ago. I also find it unprofessional that the Cell C sales attendant did not say or nor did she explain what she was doing during the phone call - had she said something along the lines of she is doing a credit check, or waiting for approval - we would naturally have inquired about the accuracy of their records. In the end, this was a huge waste of time and we were told to go the a bank to provide Cell C with bank statements as proof that my wife's financial standing or income was not the same as the outdated information they had on file. This was not convenient to us since there were long queues at the bank at this time, and the Cell C store would have closed for the day by the time that we had obtained the statements. We will simply take our business elsewhere since Cell C doesn't seem to be interested in our business nor providing good service.
122 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
7 (58.333333333333336%)