RM
Rene M
Active since Jul 2011
12
Reviews
0
Industries
Reviews
12 reviews20 months ago
BANKS ABUSE CLIENTS TIME
Standard Bank Kolonnade. On 4 Oct 2024 the wait before I was served was 1h20m Today I went into the same branch to collect my new Credit Card and after 1h15m I still wasn't served. I can tell a long tedious story, the bottomline is, if you had to wait in line at your local supermarket 1h20m to pay, you will not buy your groceries there anymore. Its because its easy to just buy your groceries elsewhere, with banking its a little different. To take your business elsewhere is very cumversome, and banks abuse this advantage buy just robbing you of your time. Its ludicrous to have to put 2hours aside for something as simple as collecting your new Credit Card
2 replies
20 months ago
DISPUTES NOT RESOLVED
Disappointing. 15 Dec 2022 I gave Bernardi Auctioneers proxy to sell on my behalf all items they collected from my home. The proxy was given to them based on my decades experience with Bernardi Auctioneers as a buyer that gave me confidence that they had the most expertise knowledge and integrity in this field and my items were in the best hands to obtain decent prices, or the items would be carried over to a following sale if unreasonable price were obtained. Some items were general cheaper items, all in working order, and fair to good condition, several larger furniture items, some high price collectable items, various art work, designer furniture, Persian Carpets, etc. The selling of items started in early January 2023 and payments for sold items were accompanied with detailed statements via Email in Pdf format. In the beginning, sales of high priced items, I was called to confirm the price offered is acceptable to me, Eg. King-size Xtra Lenght Latex base set bed, and later in the year, Dec 23, for an offer on a black piano finished Design Benedict 6 door side cupboard, from a walk-in customer. Apart from these two items, I was never contacted again for any other high price items. It is understandable the same procedures could not be followed for small's and cheaper items. Periodically after the sale of my items, it was followed up with statements and payments. I started receiving payments and statements for items sold that were of high value, worth a couple of thousand Rands items, but only received a rediculous couple of hundred Rands. I queried these items numerous times telephonic and via Email, WhatsApp and in person. The items in dispute were never discussed or resolved, nor did I get answers to my questions. We now at 7 October 2024, 22 months since commencement date, and these disputes and discrepency has not been addressed or resolved, nor has our transaction been mutually concluded. Back-forth endless communication with promises made and not kept, left me unfairly frustrated, distressed and anguished. Surprise, surprise, the moment the HelloPeter.com post went live I very quickly got a phone call, not to engage how we could resolve the disputes and unpaid items, but to threaten me with legal action if I don't remove this review. I was assured they would resolve any disputes and unpaid items, if I would please give them an opportunity to do so, and remove this review. I obliged their request giving them the benefit of my doubt and removed my review, only to be subjected to the same delay tactics as was done before. Therefor, here I am back to posting my review after promises and commitments weren't kept. The admin tracking, billing, payments and statements issued were sporadic and very difficult to figure out and track which of my items were sold and at what price. Most initial statements were send via Email in PDF format, and then suddenly some statements was send via WhatsApp in Jpeg format, making it difficult for me to recon. I eventually had to create a spreadsheet to see what the status is on all my items. I shared this spreadsheet with them via Email to help them navigate through what was sold, what was still outstanding and what items I am disputing. Eg: A particular high price item received an offer from a walk-in customer (not on auction). This offer was relayed to me telephonic, I propsed a counter offer which was accepted. When I received a payment (without a statement) for this particular item, the amount I received was nor the accepted counter price, but a price even less than the original offered price. I brought this under their attention more than 8 months ago, and to date it has still not been rectified. In this type of business there is a level of blind trust given to the company. The trust that was cultivated over many decades as a buyer, was betrayed with this one last transaction whereby I am this time round the seller. 😡😖🧐
0 replies
20 months ago
POSSIBLE WRONG DIAGNOSIS
Health-worx Montana 31 July 24 I was examined by Dr Gouws and was diagnosed with Swine Flu. Miraculously the next morning around 8am, all the symptoms from the previous late afternoon were gone and have not taken any medication yet. Because I was feeling better I was able to research what had happened to me the previous day and came to the conclusion that I had an episode of Hypothermia, yet was prescribed medication for Swine Flu. Dr Gouws refuses to even consider or have a conversation about the possibility that she may very well have diagnosed me incorrectly. This experience broke any confidence to seek medical help when next I fell ill on 13 Sept 24, when it turned out I had Covid Flu. On the 3rd day with Covid, my 84 year mother also fell ill. 2 Days later my mother collapsed at home and was rushed to Montana ER with an Ambulance. She spend 6 days in hospital in isolation. Had I not had the dismissive behaviour post consultation on 31 July 24, I would have immediately seeked help from Dr Gouws (or any Dr at Healthworx) when I fell so ill on 13 Sept 24 with complete different symptoms than 31 July 24. I did not go see Dr Gouws, because I had no confidence after my previous experience. This is the effect and results it had on my experience from the outcome of the 31 July 24 consultation. Practice Manager Carin van den Berg and Operations Manager of the Healtworx group, Allen Marimuthu, don't seem to be bothered much about my experience and concerns of possible incorrect diagnosis. All of their responses so far have been pretty condescending and no interest to investigate further.
0 replies
64 months ago
CALLING DISCOVERY IS A COSTLY CALL. WHY???
When trying to call Discovery, it can take between 3-4 minutes before you get to speak to a consultant. There are FAR TO MANY voice prompts to go through before you get to talk to anyone. Today I made 3 attempts to call, only for the call to be dropped after 3 minutes. This in essence cost me 9 minutes in airtime without results. Calling any medical aid seems to be a problem for many people in general. Calls to medical aids should be 100% Toll Free. If they put you through so many prompts, then they can do so with their own "airtime" instead of the clients.
2 replies
98 months ago
Truworths Brand Quality Poor
On 20 March 2018 I spend a R300 Gift Card + R110 additional for two Three Pack Brief's at The Kolonade Mall. To start off with the indication for size on the package is not correct. I wear size 33/34 and chose the Medium Pack. Only to find at home that they were to tight. I took the 2 packs to The Grove and after quibbling with the staff they eventually exchanged them for me for size Large. At first they did not want me to keep my receipts since it was exchanged, (Do not understand the logic) but did eventually get my receipt after more unpleasant quibbling. At home I found the one red pair had a hole in the back around the bum area. I then took this 1 red pair to Brooklyn branch where they refused to swap the red pair with another red pair from a package on the shelves. They insisted I return the full 3 pack to be accommodated with another pack. I "obediently" went back to the store with 3 Briefs in the package as "instructed" only to be told that the three I have put in the package are not how they come. The three different colors are not how they package them and have to come back with the other three also bought so that they can select the correct three that is suppose to go in the package together with the red one. At this stage I lost it and insisted they take a red one from a package on the shelve and exchange it with mine that has the hole. At last someone with some common sense (Common sense is a flower that does not grow in everyone's garden) swapped the red one for me. Now a week or so later I noticed the inside stitching pulling loose from one of the Brief's. This week I went to the Brooklyn Branch and spoke to the manager Jimmy, I told him that the Truworths brand has let them and me down and wish to bring back all six Brief's and get a total refund for my purchase. He advised me that they don't do exchange or refund for underwear. So, it is OK to spend R410 in exchange for poor quality I have experienced. This happened to me with a pair of Jeans some years ago where the button just ripped right out after using it just a few months. I vowed to never support Truworths Brand again. Since I got a gift card, I had no choice but to spend it with the store the gift card is from. Not a very good experience and the fact that the quality does not deliver to consumers satisfaction is very low on the priority list for staff working at Truworths. I want my money back for my 6 Briefs so that I can spend it where I can rely on the quality from experience.
2 replies
98 months ago
VODACOM STEALING AGAIN
I entered into a 24 Month Contract at a set fee of R168.5 (R170.53 because of VAT increase). I am now in my 10th month of the 24 month period and Vodacom Unilaterally without any say or choice in the matter, have increase the monthly fee with R47 (27,56%) to R217.53. 2 Months ago I inquired about the possibility to cancel the contract and was advise that it was to soon and that there was still 16 months left before the 24 months are past. I was given a cancellation fee that was +-20% more than the outstanding 16 months were going to cost me. As a consumers we are kept hostage by companies with evil business practices and not honorable in the way they honor the Contract/Agreement.
3 replies
101 months ago
Billing still incorrect after 8 months and 5 inquiries
I entered into a 24 month contract at a rate of R68.49. I was charged and paid R68.49 for 11 months and suddenly from the 12th month the rate changed unilaterally from R68.49 to R148.50. I lodged a inquiry 5 times and still it has not been fixed or the over charging refunded. When you enter into a 24 month agreement @ a set price, then that is what you budget for and expect to pay for the 24 month period. If I want to cancel from my side before the 24 month period, I get slapped with an cancellation fee. Why is it so difficult to get this sorted out? No compensation for all the hassle I have had so far had to resolve this Bill either. Shame on you VODACOM
2 replies
102 months ago
IRON INJECTIONS NOT COVERED
It is now 2 years already that my Iron levels and store's are lower than normal. It could not be establish why I have such low iron levels and am daily exhausted. Initially I asked Discovery if I could go for a Iron Drip which was denied because of the cost factor. I was advised to first use Iron supplements for a period of time (I cant remember for how long, it could be 6 months or 9 months). Iron supplements, though vitally important, is not covered. I am on Classic Comprehensive plan (2nd highest plan). Iron levels are vital for oxygen delivery to the entire body and if not rectified can have serious consequences, but these supplements are not covered by the Scheme. Yet VitB12 & VitB-complex injections, also supplements, ARE covered. Now 2 years later my Iron levels and store's is STILL not normal. Dr advised that we should try a weekly Iron injection for a month and then once monthly and test again after 6 months. Last week in December 2017 I went for the 1st injection (it was covered with a co-payment of +-R50) and then went for the 2nd injection on 6 January 2018. The 2nd injection however is not covered because the 1st injection is to closely followed by the 2nd injection. 2 Expensive procedures, Colon Scope and Gastro Scope to find out if there is loss of blood resulting in Iron loss was covered. These procedures did not deliver answers for the problem. This somehow does not make sense to me. How should I get my iron levels back to normal with the support of my already expensive medical aid. Shame on you Discovery.
2 replies
126 months ago
KeyCare Plus 0-290 Discriminatory
The criteria applied for KeyCare Plus 0-290 makes it IMPOSSIBLE to qualify. Instead, one is exposed to a variety of humiliating questions and affidavits are required that contradict their own criteria. Part of their criteria to qualify for the R290 premium, is that you have an income between R0 - R290. According to their criteria it is possible to eat, drink water, go to the toilet and have a roof over your head and pay their premium of R290 per month, all for R290 per month. If the premium cost R290 per month then you have no money for food. If you are unemployed and are being sponsored by a 3rd party for food and accommodation, their criteria then demands you put a Rand value to the accommodation & food you get for free, which they then add to the R290 monthly premium pushing you above the R290 income bracket, disqualifying you for the Premium of R290 per month. Why then make such a option available if it is impossible to qualify for it. Please proof to me any members that qualified for this premium and still affords to eat and live under a roof. Different set of rules for every applicant. This is nothing else than blatant DISCRIMINATION.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
8 (66.66666666666667%)