GM
Gladness M
Active since Aug 2016
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
The service is quick...
The service is quick, though the funds are small but due to credit score, I'm happy
0 replies
7 months ago
The provide the corr...
The provide the correspondence on time as per the promise of 24hrs.
0 replies
17 months ago
Dictating customer experience
The consultant by the name of Paulinah Lebakeng, is very rude and dictator customers. Doesn't even bother to listen to the customers but to say what she needs to say and even when you tell her method of validation I approve as a customer, she just wipe it aside and give what she want and the audacity to keep quiet in the middle of the call when telling her she has to ask me what method do I prefer to validate myself and apparently, she told me that she doesn't have to ask me for any authorisation. So bully she is, doesn't deserve to assist the customers.
56 replies
18 months ago
Feeling threatened
I wish I could give a half star, the experience I encounter today at Kaalfontein corner Ackermans where the cashier by the name of Queen Hadebe had to even to point her finger at me shouting, telling me that by her rendering services to me was of favor and I will have to wait for her finish with whatever she was doing so she can help either that I can't go to any tills as I will stop the service. She had a bad attitude, her tone is not of customer service as she can shout, bang the cashier xounter for attention so she could be heard. Even the manager seem to be scared of her as when I asked for her name, he had to write it down. She even threatened to deal with outside the store so pathetic. Though some of her colleagues advised her to keep quiet she would making those threats l, pointing fingers, shouting. Kindly hire people who want to work.
0 replies
19 months ago
Unauthorised policies.
They activate insurances and policies without my knowledge and now I gotta pay for whatever I didn't sign for. When you call, nobody give exact what transpired except that I have to pay what is due which is totally unacceptable.
106 replies
24 months ago
*********** and useless service ever.
Calling Discovery for assistance is useless, you get the email for the approval of meds then boom the same meds is not covered, calling in the sameTamsyn as a senior to Nonhlanhla both useless and *********** to render except advise to call Monday to Friday because they don't and can't assist in chronic. So I must pay for the additional meds to cover till they return to work mind you I pay R4400 monthly for useless service. Discovery is *********** and very insensitive to patients imagine the same Tamsyn refusing with her last name as its personal.
106 replies
39 months ago
Lies, bad and nasty service ever..
AB advised that if customer switches their salaries to their bank there are some rewards, but hey those rewards are nowhere to be found and one would call their customer service call center with nothing except escalating the matter even the rewards are sent and when redeeming still no codes. I have been waiting for their call back for more than a week. Useless service shame.
168 replies
44 months ago
Irresponsive and I consideration with inconvenience.
Since submitted the claim of death benefit in May 2022, even today still correspondence. When you check with them they will tell you that the consult t will call and they don't. Rather they will just send emails asking for banking statements, maybe it's because we decided to withdraw the whole funds without investing to their suggested investors hence we are not taken into consideration. No professionalism whatsoever, people who are grieving aren't considered to matter in this institution, he made the payments regularly now that he is no more then his children need to suffer in your hands while we have our money in your pockets. Since he passed on in 2020 imagine.
74 replies
49 months ago
Rotten canned food
I bought the baked beans were full of mold and fungi. Even when you tell your experience they are ignorant, consumer's health is not prioritized only their profit.
0 replies
57 months ago
Terrible and annoying
my gran is deceased while having a policy with them in June, we went to claim, they took their to process the claim as they kept on asking one document that is short, when we give them that document they will ask for another document, they even want documents that will FICA a minor, even at their branches they are so slow as they are advantage of mourners, what annoyed me more is that comes July and August they deducted their instalments however the deceased was already laid to rest, worse the funeral policy from them already paid, but the deduction only them idiots know, they #WIN at our expense.
53 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (70.58823529411765%)