LL
LEBOGANG L
Active since Aug 2016
52
Reviews
0
Industries
Reviews
52 reviews3 months ago
Worst service
On the 25th December 2025 I placed an order online for collection then after I finished paying I realized the store is far from me, I couldn't cancel order as I didn't have option to cancel. Within 48hour I disputed the transaction but I was sent from pillar to post. Till to date they are not willing to refund me R380
0 replies
6 months ago
Bad service
I got accident the 1st August 2025 3rd party acknowledged their responsibility for their cost. I paid access fee to my insurance as I claimed with them. They advised about the recovery but didn't explain that is not guaranteed as is not covered only when I was making follow up then I found out about that. Since then I had to call 3rd party insurance, called 3rd party. I'm running around like I don't have insurance. Today is the 22/10/2025 no update I have to make follow ups. I called left a message for the consultant who is busy with it to give me a call but no one comes back to me.
0 replies
6 months ago
Worst service
I got accident the 1st August 2025 3rd party acknowledged their responsibility for their cost. I paid access fee to my insurance as I claimed with them. They advised about the recovery but didn't explain that is not guaranteed as is not covered only when I was making follow up then I found out about that. Since then I had to call 3rd party insurance, called 3rd party. I'm running around like I don't have insurance. Today is the 22/10/2025 no update I have to make follow ups. I called left a message for the consultant who is busy with it to give me a call but no one comes back to me.
53 replies
6 months ago
WORST SERVICE I EXPERIENCE
I opened my account successfully with Discovery then they requested me to use geolocation it was successful for that day then I received a message requesting me to log in while I was home for 7 days at night. I did that not even a day it was successful. Then on the app I got a message to upload my proof of address I uploaded then the message continuously reflected on my home page but I thought it might not be updated since I uploaded. On the 17th I different message appeared on the home page stating if I don't submit proof of resident my account will be locked on the 20th October 2025 the very same day I tried to do a transaction I couldn't stating it's locked. NO call, NO message NO communication to alert me of the issue, I called Discovery they lady I spoke to she confirmed my account is locked due to KYC, I wasn't happy with that feedback since I never received communication therefore I asked her to log a complaint for me she did that though no proof from my that I logged a complaint and again till today no email, sms, whats app message or a call regarding my complaint. My son was sick needed medication I couldn't as someone decide to block my account without notifying me. This morning 20th Ocotober I called again as I saw the message on my home page again, I spoke to Lebo, she checked with FICA department and told me documents where not clear so I have to send another ones then I asked her if they don't have email address where I can send documents she said no I have to do it in my app, Lebo then said the last one I uploaded is clear but FICA has to confirm then I must just check on my app after an hour, I asked her since I logged a complaint NO one called or anything she then told me complaint take 21days WHAT A RIDICULOUS SERVICE. I did that, after an hour I checked the message is back again. I just uploaded again I feel helpless with this issue since they don't have another option for us as customers to resolve this issue and LACK OF COMMUNICATION. If it wasn't for my call they don't care about us nor the frustration they cause us.
106 replies
11 months ago
Friend staff willing...
Friend staff willing to assist and understanding your needs with sufficient time
58 replies
21 months ago
Exceptional service.
I got to Old Mutual Key West from the reception the lady was very helpful and professional. Within no time I was referred to a consultant to helped me with respect and warm welcome down to earth (if caring was a person). The consultant helped me and even offered me other products I might be interested to. With regards to my query, it was a bit challenging, so she asked help from a colleague who was outside but willing to come back very quickly just to resolve my query (if exceptional customer service was a person) the other consultant jumped in and help, provided me with all the information I need from different methods of making payments to allowing me to go quickly and get my bank statement to avoid anything outstanding for my convenience. The lady gave me their email address to send outstanding documents unlike to return back to the branch that was awesome. Well-done Old Mutual staff you start new financial year with the best spirit keep it up.
56 replies
21 months ago
Disgusting service in the beginning of the new financial year.
During the beginning of July I installed Absa banking app needed to check how if the pricing for funeral policies. After my registration I realised my savings account is still open with a 0.00 balance, on the 19 July 2024 I deposited R200.00 to my surprise the was no available funds then when I checked the statement shows administration fee debited. To my shocking surprise I went to president hyper branch were I was told I have outstanding fees but unfortunately, they not able to assist as they no tellers then I ask the consultant I have to go from pilar to post for help or should I log a complain to get help then he immediately ask me to wait and to ask branch manager to assist when the manager arrived she also explained the same then she asked me where did I open my account I said Roodepoort she said I must go to Westgate as it is the nearest since Roodepoort branch is closed, the other issue they are unable to check if there was any notifications sent to me. I went to key west branch I asked the consultant to check for me if there was any communication sent to me regarding my flexi account then she couldn't see any message sent to me since January only notification for the R200.00 I deposited, then I asked to contact the call center then she advised they no longer have telephones I have to use my cell phone, fine when I got home I tried to call with no luck just wasted my air time. I then went to Westgate branch very early in the morning I was actually the 1st client to arrive, upon my arrival the host lady sent me to the tellers not sure if she understood what I want or not ok, the lady as the tellers was very helpful and patient with me so she directed me to contact the call center for assistance. At 09:02 I spoke to Faniswa from call center after I explained my issue to her, she referred to her senior while I was holding then she came back and asked to talk to someone from the branch, I called another lady of the host who took the message from Faniswa, which she asked a consultant should, 1. When last did I receive notifications 2. Consultant should log complain. The lady took me to the consultant the immediately I was called for assistance, the consultant offered to help me as I was explaining myself she jumped in and ask me do you remember closing your account I said I have more than 1account with Absa so I don't remember closing this account but I thought it was dormant and eventually closed since I've never received any lady who was assisting was very grumpy talking to her colleague next her without caring about me. So asked her for me to get help I must report to hello peter and ombudsman then she said even if I can do that, I won't get help. I was very upset but didn't show I kept being calm, so I told her about Home loan insurance that I have and no idea about it where do they debit the funds she then took her phone and contacted the H/L call center where they gave me different name registered in my profile and they confirmed if I want to call that insurance since my H/L is closed I have to contact the a certain department. I left when I realized this consultant doesn't care about her work nor the clients she is dealing with.
224 replies
30 months ago
Bad service
I went to ABSA ATM this morning 31/10/2023 for withdrawal the machine was in order, neat and tidy only to find that it's going to leave me with frustration I'm in right now. I was withdrawing at Sasol Bree fuel all went well until the time money has to come out, I waited and waited for money and nothing then I received a slip with an error when I explained to the security guard he told me that machine had a problem since yesterday but the was no note or sign that the machine doesn't have money. ABSA I need that money as soon as possible if the machine is fault please we expect a note on the screen.
131 replies
33 months ago
Bad service
very sad that you are not given full information when you sign up. I have rain one that I'm using for the 3rd month couldn't make phone call nor send SMS's only when I call in to enquire they tell me I have to download rain talk app and I must use it to make call.
0 replies
33 months ago
Disgusting service
I am so disappointed with multi choice, its been 2weeks now without access to watch catchup I called on Monday 07082023 at 08:23 to enquire we did everything with the consultant while she was on the phone to change settings they promised me it will work after 48 hour, what makes me more upset is multi choice don't care how we have airtime to call them with error they know about but do not fix we have be inconvenienced and again call them wait on the line for our call to be answered by an agent again wait for the error to be fixed for 16min37sec. So I have to call again today to get this sorted? The reason why it is not working I don't know but payment went through they wont even reimburse me for those days.
60 replies
Review Distribution
5 Star
13 (25%)
4 Star
1 (1.9230769230769231%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
38 (73.07692307692308%)