MM
Mahlatsi M
Active since Sep 2016
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Bad service and bad business practices.
I am so disappointed with the service herotel is offering, on Tuesday the 10th my WIFI started to flash a red light, due to panic that I am no able to connect I did reset the WIFI and mind due the was no prior communication that the WIFI is offline and now I am being told that once you reset the Router it reset your login details 💔 😢 I logged a ticket on the website 3751575 I was informed that it takes 1 to 2 days to allocate a technical around my area to come fix the issue of unable to pick up my WIFI name after resetting the Router, today is day 6 and no one is willing to help and even the consultant on WhatsApp are lazy taking time to respond this not good business as I paid for the services but I cannot utilize the services. May I have someone higher to attend to this. Still unable to pick up my WIFI name today I spoke to Max on WhatsApp he requested my SN number and then he went away! This is nonsense service 🙄 😒
0 replies
24 months ago
Poor service rendered, TCF policy not following and misleading information
I am so not happy with the service rendered by FNB regarding the claim that was submitted for the late Bukosi Rose Monyai☹️ after all documents were submitted for the claim of the funds available on my grandmother's investment account and savings account, we were told that TAT is 31 business day after the TAT we went back for follow up and we were told that the is a back log which I believe it's not our problem but FNB to resolve the capacity level of expediting customers request. This has been a unbearable 💔 😢 experience after I called the contact center for the first time I was told that within 6 business days the matter will be resolved, after 6 business days I called again on the 12 April 2024 I spoke to Doreen Bernade, she said there is no exact TAT for deceased estate claims 😳 for such a big bank not have SLA wow! She also said the matter is being handled by the administrators. This is poor service the funds are needed to cover certain expenses that we incurred for the funeral of the late. Consultant also lack knowledge regarding the deceased claims process, FNB please train you staff to offer exceptional customer service at all times.
53 replies
25 months ago
DSTV app misleading customers. Upgrade that was approved on the background with me clicking the confirm button.
I am very disappointed with the service I received on the DSTV app, I have been meaning to upgrade my DSTV internet to R749 package due to being at work and not able to use my phone I was not reachable. Yesterday I was busy on the DSTV app I clicked on the manage my DSTV internet, and selected upgrade then it gave an amount, although I did understand what I was doing I decided to go back and not click the confirm button to finalize the upgrade. Now when I check my app it show that my amount due is R1402.16 which I don't understand why because I did not confirm the upgrade, one of you chat bot consultant Moleboheng Mo***eng, told me that I agreed to that upgrade I asked her to send me proof of confirmation that I did click the confirm button to activate the upgrade... she decided to ignore my request because she is adamant that I confirm the upgrade. The only amount I will be paying R648.29 I need that upgrade to be cancelled because I did not confirm it on that I am sure your system immediately confirmed the deal without giving me a chance to do so. May I also request activities that I have performed on the app on the 16 March 2024 because I can't pay R1402.16. Please review you app functionalities it's misleading customers. If I am not getting any help I canceling everything with you company.
58 replies
27 months ago
Poor service
I am very unhappy with the service rendered by Regent Business School, student advisors are so incomplete.I have requested a tax Invoice, confirmation of registration on the 25th since then I haven't received anything. I have been sending follow up emails and no one bothered to respond. I can't wait to finish my course 😩 will never recommend anyone to study with Regent Business School 🙄 The service is very poor! I have to submit the documents to my employer for payment of the fees for 3rd year
58 replies
56 months ago
Poor service level and rudeness to a client.
To whom it may concern. I am very troubled by the service I have received from one of your consultant I spoke to around 19:03. She was very rude! I am well aware that my account has been handed over to EDC, which is Vericrad I have been paying the account since February this year 2021. I just called just to check my balance which I know that it wont be the same as Vericrad, usually I get the balance via the IVR machine accidentally I punch in my ID number incorrectly, I was then transferred to a rude consultant who I don't remember her name but she sounded like a coloured. She ended up dropping the call on me which is not professional, she told me that she can't give me the balance because it is not the correct one and I know about that, always I do check my balance and your system is able to give that once I have punch in my ID number. I work with EDC accounts as well, I do advise my client in a polite and professional manner... what she did was rude and no customer service at all. Treating Customer Fairly policy was not followed by her. Enrol her for training because she doesn't know what she's doing. I hope to get feedback on this. Regards ME Monyai
53 replies
61 months ago
Uncalled for calls, unprofessional and ignorant to information
I am so unhappy how this debt collector's company work! My exact account was handed over to them, I have been battling financial but I managed to come to terms to make payments arrangement with them and which I am paying for the past two months. My problem now is they keep on calling me not knowing why? I have instructed them not to call me unless the is no payment made as per arrangement for the card payment for 15 months. The is a lady who's name is Mathapelo apparently she's the one who keeps on calling, already spoken to several consultant telling them to capture clear notes that I don't want a phone calls because I am paying the account. Can I get a valid reason for the calls, not a thank you payment because I know that every call they make I get charged for the call.
53 replies
63 months ago
Unprofessional and lazy to read notes captured on the system.
I am very unhappy how you conduct you business! I phone on the 26th of January to arrange on my Exact account that has been handed over to VeriCred, consultant told me that due numerous reversal of a debit order she can't updated a debit order and she sold a card payment which I agreed to do, then she confirmed that everything is in order and later on I kept on receiving calls wanting to make arrangement which I have already made and all the calls are being charged on my expense which is nonsense to be. I need to stop calling and also not to receive emails from you guys! I AM NOT HAPPY AT ALL!
56 replies
68 months ago
Bad network connection around the above mentioned areas.
I really on a low bar with Telkom network coverage around my area. I work in Midrand, network coverage works perfectly fine once I am at work, at home I am struggling with network connection I do anything however, I have mobile data which doesn't make sense to why? I have complained several time on Twitter I was asked to send my address and the affected number and which I did but still struggling with network connection, also take time to respond to people's complaints... I really don't know what should I do? I might consider porting my number to another network. My cell number 0670847498 address 29/1477 Thirty Seventh Street Esselen Park Extension 2 Tembisa 1623. I once phoned to the call center to complain about this and consultant dropped the call, which shows unprofessionalism to me.
0 replies
69 months ago
Poor customer service level and not understanding the importance of a customer.
I am shuttered with disbelieve of the level of service I received from Nokolo Zulu, at one of the pick n pay retail store in Birch Acres. I asked her to please give me cash back for R250.00 she responded without a gesture of showing customer care she ordered me to do my packing, with a harsh voice that she doesn't have then asked her to check with her colleagues who has the cash back I am asking for... the cashier behind her she was also rude and I converse with her using my native language which is "Venda" she never had any remorse to help me. I really don't understand why a big retail like Pick n Pay doesn't have packers more especially during times of month end.
53 replies
70 months ago
BAD SERVICE DELIVERY AND PROFESSIONALISM
I am writing this review with a sad heart. My mom was admitted on the 17th of July 2020 because she had blisters on right leg, she was then placed in ward 15 were the is this rude, unprofessional and who back chat patience in a way that is so unethical nurse called Magdalene, not sure about her surname but sound like a zulu surname... my mom told me that she does not have TLC and patience. I plead with the CEO of the hospital and management who she report under to deal with this or I will have to report her from the nursing counsel, she signed under oath that she will be a public servant and treat patient with care and love. As a tax payer it pains me to hear such remarks about about the service being offered at Tembisa Hospital sucks and i believe that this h
0 replies
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10 (100%)