GM
Graem M
Active since Sep 2016
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
MWEB has zero customer service
My debit order did not go off. I called MWEB to ask what had gone on. Only 3 hours later were they able to assist me as they kept hanging up on me. Eventually I spoke to a lady Akona who promised that they would redebit immediately. A day later and still no debit order. I have been on the phone for over 2 hours and it eventually rings off. How are we supposed to pay them if they don't even bother taking a customers call. This has to be the worst run business next to Eskom. I have requested numerous call backs and still nothing.
0 replies
45 months ago
Avoid at all costs
My car went in 3 times and it's worse than when it went in. Fixed the bearing in the gearbox but damaged the clutch. Charged me to repare the clutch which was meant to be replaced. When asked what's going on, I was told that their head mechanic says everything is OK. Their parts and workmanship is under guarantee but not sure what that's worth. They now refuse to return my calls. Considering legal action. Avoid this company all together. There is a reason they are always empty and it's not due to covid-19.
0 replies
67 months ago
Poor Fibre company
Such a pity that I am in a contract with them. Service is poor, nobody to call. Stay away
53 replies
92 months ago
Unlawful harassment and complete incompantcy.
I get a call 6 to 8 times per day from these people. There is no claim. You would imagine that they would find out the facts before resorting to harassment. They would probably be a successful law firm if they followed this approach. Gives law firms such a poor reputation. Shocking. I have laid a charge of harassment against them.
105 replies
107 months ago
Pure harassment
<p>DO you think that if you call me between 7am and 8pm daily (at leat 13 to 14 time per day) thinks would have CHANGED!!!!! Really, where is the common sense in that.</p> <p>I have receieved a summons in my postbox from your organization, although I have met all my obligations and stuck to my arrangement. Yet you continue to phone me daily. There is a very good saying for this type of situation. It says "the **** doesnt know the difference from the elbow".</p> <p>I will not be paying you any more money to a company that practices these dispicable bully tactics, especially to the people that are battling financially.</p> <p>When I ask for the mail of the CEO, I am told you arent allowed to give out that information. Is it a trade secret or is it that you know you are scared of being reported. Shame on you and your company. </p>
56 replies
111 months ago
Chronic Med non-delivery
<p>I have recently joined Bonitas Medical aid. They have insisted that I need to have my chronic meds delivered by Pharmacy Direct. This is the third month with them and I am so angry and disappointed I am seriously considering canceling my contract with Bonitas as there is no way of dealing with Pharmacy Directs incompetence any longer. <br />It took me a month for Pharmacy Direct to load my info on their system in the first place. When we enquired about this, the response was "eish, sorry it was a mistake". Seriously this is chronic meds we are talking about. Then after fighting with them the second month as it was now 09/02/2017 and I had no meds, I was told it was with the courier and had been dispatched 8 days ago. I was then told it is not Pharmacy Direct's problem. Eventually it was delivered at my home. The 'courier' was in an unmarked bakkie, with his girlfriend in the car (he told me that) and smelt to high heaven of booze wearing flip-flops and shorts. I asked him what happened and he just laughed and said sorry.<br />Month 3 and it is now 11/04/2017 and guess what 'NO CHRONIC MEDS HAVE ARRIVED!!!!!!!!'<br />I have spent hours on the phone with Pharmacy Direct and the last person I spoke to was Porsha amongst many others. I explained the urgency and the answer I got was that it was dispatched with the courier 7 days ago. I asked for the courier's number but was told they aren't allowed to give out their numbers. I am in the courier industry and that is no courier. That is an independent driver, probably used as cheap labour in order to match the service. She said she would call the courier and call back. Guess what, no call back and no friggin feedback either.<br />It's about time that the medical aids need to be made aware of this shocking, no care attitude and blatant disrespect of companies like Pharmacy Direct and how they treat the medical aids clients, who are the people in need of medication. We need to boycott them in every way possible. <br />What gives them the right to play with people's lives. I do not care if they outsource to the cheapest idiot with a dirty bakkie and a sleezy girlfriend in the front seat, as this says alot about them as a company. What I do care about is I need my CHRONIC MEDICATION (which is used to treat life threatening illnesses), on time.<br />The ombudsman, medical board, medical negligence lawyers, medical aids and social media will be made aware of this. the side effects suffered without this medication is horrendous and can lead to a fatality. Let's see who is held accountable, no matter when the medication was dispatched and to which lowlife it was dispatched to. <br />I cannot be the only person this happens to. Do you think Pharmacy Direct's reputation is worth this publicity. Let's put it to the test.</p>
0 replies
113 months ago
Suspended account
<p>Please note that as per the below, I have sent you proof of payment. The debit order has gone off as required. My problem is as follows:</p> <p> </p> <p>FNB :-) We have noticed that a new debit order(s) was paid from account ending... ***x on *: R***xRef. Bon Subs ***xx </p> <p>I have been told that my account is currently on hold due to non-payment. This account has been paid and as an agent told me, I am not covered until the 7 January. This means that my family is not covered at all until then. This is unacceptable as I was told I will be covered from 01 January 2017. Should something happen to my family or myself, I will not be covered. If you needed payment on the 23 December 2016, you should have told me that. </p> <p>Should I not get a call from someone from the management in the course of the morning, I will be taking this further. Is this how you treat someone who has just joined your scheme? This is shocking and my experience with your medical aid thus far has been nothing but dismal. I am now very sorry that I had made the mistake of moving from Discovery!!</p> <p>Almost 2 days later and still no call back. </p> <p>Also, you have decided that my wife and I are on a 3 month waiting period as we cannot prove that we were on a medical aid prior to 2009. Guess what, all the schemes including yours does not keep records prior to 2009. </p> <p>A Bonitas agent has told me that should my wife or I be in an accident we will not be covered. We will be stabelized and sent to the nearest goverment hospital.</p> <p>Only as of the 7/01/17 will my sons be covered. I need to take my son in for x-rays urgently but as my account is "on hold" I have been advised to pay for it or take him to a goverment hospital. </p> <p>I asked whats happend with the debit order and you say "due to the public holidays nobody has been in to check them"</p> <p>My son now needs urgent attention and because you have not bothered checking with the bank, he needs to wait or go to a public hospital. Guess what, YOU HAVE ALREADY GOT MY MONEY!!!!!!! WAKE UP!!!!</p> <p>Shocking, shocking, shocking service.</p>
56 replies
117 months ago
Poor, poor service from a great company.
<p>It needs to be said that although SA Homeloans is fantastic and I rate them highly, The complaint is directed towards their Inurance division.</p> <p>For the last 3 weeks, although after numerous requests via e-mail and telephone, I have requested a letter from SA Homeloans Insurance division as my claim had been rejected. I do not believe that the reasons given are valid and have requested proof thereof.</p> <p>The idividual dealing with my claim has not even bothered answering mails or taking my calls. After getting the assurance from that persons superior that I will receive this letter that same day, it was not done. This is 2 days later. It was told to me that as due to them changing systems, I need to continue dealing with this individual which I am loathed to do. </p> <p> "Without meaning to repeat myself, I need to say that I am not in the habit of complaining, but it has become increasingly difficult not to complain when there is a lack of service from ******. I am loathed to think what would happen to my claim should ****** be dealing with it, if she will not even follow a simple instruction from her manager. Please understand that I have no personal issue with ******. Should I have received a lack of response from anyone, I would have responded in the same way."</p> <p>However, I had received a call from a member of the managment team who has undertaken to sort this out for me. </p> <p>From recieving really bad service from one individual, who is unfortunatly is dealing directly with the public, to a manager who is sorting this out. </p> <p>Lets see what becomes of this...</p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)