Active since Sep 2016
13
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13 reviews36 months ago
They don't give a damn about customers especially those that REALLY need assistance.
Firstly, if I could give zero stars that would be a compliment. My wife and I are migrating and as a result I have pulled my pension fund as we require it to finance part of the migration. I've been dealing with First and at momentum since resigning more than 6 weeks ago because I've had problems with momentum's customer services before. It seems my expectations were very well founded. The transaction to deposit my funds into my savings account has been "rejected" and eversince it has been a nightmare to deal with these people. They don't respond to email, when they do, they don't answer questions or answers are vague and also blatantly lie to their management about having contacted us. I am stuck abroad and cannot honor my commitments on the time lines that was based on their promises, not to mention I am also running into liquidity issues. They are fully aware of my situation as it has been commucated clearly. The only line that I get out of these people is "it has been processed". They are quick to take your money but when it comes to customer services, they redefine the term "incompetence". So now I will most likely sit stranded in a foreign country for the whole weekend or until God knows when without funds that was supposed to have been paid out on Monday. They don't give one damn about their customers and if it were up to me, people would be losing their jobs over this. Their lack of service and communication is staggering and unacceptable in every conceivable way. I just want to say thank you FirstRand at Momentum for the piece of mind to know that you go above and beyond for your customers, who you know really need your assistance. The only thing that you haven't done yet, when you see a drowning customer, is push my head under the water. Good thing my life insurance is with another company, because if I were to die at least my wife would not have to suffer your brilliant service in the futile attempt to have it paid out.
53 replies
37 months ago
Amazing Service.
I would like extent my thanks Maki Malubi at the Cradlestone ABSA branch for her sterling service and going way above and beyond to assist my wife and I after our bond account was frozen (without any notification) because of a FICA requirement. She struggled for hours to resolve our problem when getting little or poor support from her support team, when she received an error that was out of the ordinary, while attempting to update our details on their system. She endured our frustration with ABSA, not taking it personally and assisted us professionally and maintaining a smile through the whole ordeal. Thank you so much Maki, you are truly one in a million. You think outside of the box to get solutions. You stayed late to help us and did so with no hesitation. You are an excellent resource of which ABSA should be proud.
53 replies
37 months ago
The one star reviews should be taken with more than a pinch of salt.
Our pets have been patients at the Rant en Dal Animal Hospital for close to 15 years now. During that time we have had our trials and tribulations. We have lost pets and we have had pets who recovered very well too. At first, we were a bit taken aback by the "bedside manner" of one of the two primary vets at the practice, just to find that he is perhaps too direct for some people to be comfortable with him. That being said, he is one of the most brilliant medical professionals we have ever come across and frankly, we couldn't care less about a vet being "polite" as we are only concerned with the best possible diagnosis and treatment we can possibly get for our pets as well as detailed factual understanding of the condition. The breadth of his knowledge and his skill is second to none. The other partner is just as good but just more of a people person. There have been instances where we've gone to hell and back because of a snuffles outbreak which also had a rare secondary bacterial infection. This ordeal lasted almost 8 months and during that time the vets and staff went above and beyond to help us save our cats' lives (all 8 of them). It was an expensive experience, but we have also seen firsthand what other practices charge in Krugersdorp and Fourways, Rant en Dal is most certainly quite a bit more reasonable when you look at the costs. That being said, it is a business and not a financial credit provider or a charity organization. Medical supplies and skills cost money and just because it is for an animal does not make the medical research involved any cheaper. Pharmaceuticals are pharmaceuticals and are sold by the same big pharma companies that sell human medication. Also, vets like any other medical professional are not miracle workers. We've lost pets because there are medical conditions such as renal failure or con******* heart conditions that just cannot be cured. My wife and I would like to extend our deepest thanks and gratitude in particular to DR de Cramer and DR Huberts for their support and assistance over the years. Unfortunately, we are moving and the one thing we will miss the most would be our veterinary practice and the people who work there who have become like family. Nothing has ever been too much for them so far as it comes to the well-being and treatment of our animals and we have many. They are our children, our be-all and end-all and they have been treated as such for the last 15 years by the outstanding people at this practice who we've trusted implicitly with the most important parts of our lives. Words cannot express our gratitude.
0 replies
37 months ago
Once again ABSA is a shining example of customer service, or rather the lack thereof.
We are selling our home and require a copy of the title deed. After emailing home@absa.co.za, they referred us to copies@absa.co.za, as they are apparently responsible for providing copies of the deed. We noted that a telephone number was clearly apparent in its absence from the referral, much like customer service has been in our relationship with ABSA as a whole over the years. After emailing copies@absa multiple times, we are yet to get an acknowledgment of the email being received never mind an actual response, yet we are paying customers and ABSA is no charity organization as they lustfully nibble away at your finances with their service fees. I can unequivocally state that we will be closing all our accounts with ABSA when we purchase our new property and do business with their competitors instead. Once again, ABSA is a shining example of what customer service should not be.
53 replies
38 months ago
Do business with any company but momentum!!!!!
I have been trying to have the beneficiary on my retirement annuity updated for 11 years. The amount of hoops I have been forced to jump through is ridiculous. After conforming to all their BS, they stated that they cannot update the details as the signature on the form does not match what they have on record, which was signed more than 30 years ago!. I will never do business with Momentum again. They are quick to take your money but do not do their part. If I die now, my wife does not get a cent! They are a pathetic excuse for a financial services provider.
318 replies
45 months ago
Pathetic fly by night service. Don't give them your money!
Gerhard De Beer and his son in-law Ryno are quick to do new business but don't expect them to honor any sort of warranty regarding their work. We had pvc flooring installed February 2021. It set us back R31k. I was told that the warranty was 30 years and they would resolve any issues I'd there were to be any. Well the floor panels are separating from each other. I have been trying for more than 2 months to get them on site. Ryno apparently took over and branded the business Rymar flooring. I got hold of him, he assured me he will resolve it as Gerhard was a problem. He did not arrive as per arrangement and now does not answer messages or calls. Don't do business with these people. Their business ethics are poor and they will say anything to get you to part with your hard earned money. Business like this deserve to fail, so so your homework and rather contact a reputable flooring business.
0 replies
47 months ago
Think twice about using U*demy
We bought two courses for my wife. They were not allocated to the correct profile and we have been fighting an uphill battle to have them moved to the correct profile for almost two months now. Most of the support emails are automated responses and we have had one person respond so far to never get back to us again. Up to this point everything on my profile has worked well but that being said, I have never required any customer support. BUT if things go wrong, they have your money and don't give a damn about resolving your issues. NEVER buy a course from them that is not on special so that you limit your risk on the amount of money you could lose. Some of the courses are really expensive so keep this in mind. The fact that they don't respond on a forum like this also speaks a lot on how much they really care about happy customers.
0 replies
71 months ago
No progress on delivery and impossible to get hold of... Poor service at this point.
I ordered items from Evetech which was dispatched a week ago. Trying to contact Aramex proves to be a huge challenge. When one chooses #2 on the telephonic menu, the call goes nowhere. When the switchboard answers the call (eventually) and transfers you to a customer services representative, the same thing happens. The details of the package is indicated as 578.22KG which is impossible for an office chair, 60Kg may even be pushing it!!! Do they need a flat bed truck for delivery, is that the issue to deliver from Pretoria to Krugersdorp? There has been no progress on delivery status in a week (yes, we are in lock down and there are limitations around Covid 19 but I have had a number of deliveries during this time from other delivery companies without any problems. This is unfortunately not the first rodeo with Aramex around poor service that I have had to endure.
0 replies
77 months ago
Amazing service
I ordered doors online which they did not have in stock, so they had to be specially ordered. Some complications arose on the Leroy Merlin side of things and the doors were not delivered on time. Having builders on site, I was quite frustrated and contacted their customer support line, fully expecting the kind of service we are accustomed to in South Africa. I spoke to Luc (the HOD for the masonry dept) and within 3 hours of our discussion, the doors were found AND delivered. Amazing service that saved a relationship that could have gone pear shaped. I would like to that Luc and his team for resolving the problem and showing that there are still some organizations that take customer service seriously. I will only purchase something from another supplier if Leroy Merlin does not stock the product that I need and cannot source it for me. Awesome\amazing service THANK YOU!!!.
61 replies
97 months ago
Impossible to cancel my landline
I want to cancel my Telkom landline. The 10210 customer service number does not allow one to speak to an agent and indicates you must cancel via the online portal, which does not allow one to do so. I managed to get a cancellation form that is supposed to be emailed to ********** This email address does not work. It seems one has a better change of finding a cure for cancer than cancelling a Telkom service.
53 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)