Herbert B

Active since Sep 2016

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Reviews

9 reviews

8 months ago

Poor Customer Service -Volkano SA

I bought a volkano vxs300 blietooth speaker from Makro end of Decber 2023 .Unbeknown to me the salesperson was a casual worker and terms and conditions given were not as specified as he told me the warranty was two years .The speaker is not used regularly as it remains at my mom's place which is unoccupied except during easter and December holidays .Late year i experienced static when ising the device and started communicating with Volkano for troubleshooting remedies .No response and during easter of 2025 i realized that the problem is worsening. I send numerous enquries and. even went to the company premises .I was send to and fro and eventually left as no one could show me the repairs section to check what is the problem instead even the security guard kept on saying that this will cost. me .I send an email but that was also ignored .

0 replies

Mapeyi Enterprise

31 months ago

Poor Workmanship and Incomplete Work

During October 2023 i wanted some demolitions at my house and made several enquiries with construction companies of which Dial-a-contractor was one and referred several constrator for quotes .I chose Mapeyi Enterprise under Yolani Mapeyi and he gave me a quoteHe also assured me that he was registered with Nhbrc .He started work and in the process he asked if he can be allowed to work on my kitchen but i told him that i have someone already but he insisted on giving me a quote .I agreed and he brought his wife as a consultant who also quoted me foe her services though i cannot even point to exactly what she did .I both for both quotes and he again quoted me for the 3D kitchen design which i also paid in full.He then started work in the kitchen .He brought a sample of the kitchen top referred to as carracata or something of that nature as this was also quoted and paid for anyway.The time lines were never met as it seems he had a lot on his plate .On those days that he came nothing significant was done until i realised that he was making changes to the plans without any consultations with me .I send him a text message indicating my displeasure and he promised to come the following day which was a Sunday and he never did .The following Monday he came but just ignored me and vanished and when i enquired i was told he went to Eastern Cape .He came back the following Wednesday and i confronted him he tried to dodge meI asked him why is he making changes without discussing with me especially with material used and the issue in contention was part of the kitchen unit which was on the 3D plan but he was reluctant to install saying that those were extras which were never indicated as such but were part of the 3D plan .He then produced a pile of invoices which i refused to look at and claimed to have used his money some things although his quotation clearly indicated what he must do.I knew the stove ,extractor and oven were my responsibility and i duly bought those items .When he was installing the gas hob i requested a COC which he promised to email to me .I never saw him ever since and on contacting him, he changed his tune and referred me to another service provider .Weeks went by and i decided to get a certified gas installer to come and inspect the installations and his finding was a disaster just about to happen (he put the gas hob connections and the oven isolater next to each other which was a very big fire hazard .The gas hose to the gas cylinder outside was for inside the house use only including the regulator .The gas cylinder was placed directly under the kitchen window ,next to the kitchen door and the drain . All connections had to be redone at a cost both electrical and gas .I called him although he ignored my call ,i then send him a text message requesting that he come and sort out the mess .H enever came and i contacted his agent (Dial A Contractor ) who indicated that Mapeyi Enterprise was not a registered Gas nor electrical contractor and could therefor not certify any installations.Some plugs ,light connection were moved and this made me to also get the services of an electrician to certify and he also found a lot of faults also at a cost .Dial A Contractor is not assisting as the referring agent .

0 replies

Nedbank

77 months ago

Nedbank progressive homeowners' insurance cover

The load shedding presented challenges and one such is power surges .I had most appliances burnt out by power surges .Being a policy holder with Nedbank I enquired and my first claim was accepted unknowing that the damage was beyond that. The service provider was appointed to do repairs and in the process I discovered further damages.I phoned and another claim was approved and the second service provider was then appointed .Alll damages were repaired

0 replies

Defy Appliances

78 months ago

DEFY ,DEFYING ITS POLICIES

I bought a defy oven and hob from Game Store in Greenstone Edenvale . The warranty is still valid although I bought an extended warrant as well. The oven switch became loose and ultimately came off .I went to Game to check the validity of my warranty and it was confirmed that it was indeed in order,The saleslady then phoned Defy and a promise was made that a technician will come on 10th March 2020 and instead of coming one technician called to verify my address and after I confirmed he then said it was not his area and he will inform the office .I have been waiting ever since

0 replies

RCS

91 months ago

UNSATISFACTORY SERVICE

I reported that I detected a fraud activity on my rcs account . There were delays until I send a review to Hellopeter Ref ********** ********** 22612 and my complaint was acknowledged by Rcs .I send repeated emails seeking progress and the decency to do that has not being forthcoming from them.The status quo is that I am owing rcs R35000-00 which I do not know how that happened . Regards

2 replies

FNB (First National Bank)

92 months ago

UNPAID ACCIDENT DEATH COVER BENEFITS

A funeral policy (FI ********** ) was registered under the policy holder Mr Musa Mkoko id ********** 612088.The beneficiary to the policy is Ms Thandi Mkoko id ********** 192081.The policy holder was involved in a motor car accident on 2018/07/07 and died in the process . A claim was lodged on 16/10/2018 at the FNB Jhb Branch in Eloff Street Johannesburg by Ms Thandi Mkoko. The policy had an accidental cover attached to it and it was expected that when the policy pay out the option should be considered .The police report and all relevant documents were submitted except the post mortem which was obtained from the Investigating officer from Saps (Dawn Park Cas 58/07/2018 ) on 30/11/2018. The accident benefits were never paid out and no reason was given .The second aspect is that the bank has the contact details and cellphone numbers of the claimant but nothing has been communicated to her . The contact details of the claimant are Ms Thandi Mkoko at ********** 466 or ********** 211

0 replies

RCS

93 months ago

UNSATISFACTORY SERVICE BY RCS

I experienced a fraudulent activity on my rcs card and reported the matter.I was given an email address to their fraud department .I explained why I suspected that something was wrong after I realized that the balance owing was now equivalent to the credit . I did not buy anything to that amount and has given no one permission to use my card .I have the card with me and I am concerned about what was bought ,where and which method was used to buy as the card was the only one issued to me .The matter was reported on the 8th November 2018 and nothing has been done or communicated to me on the investigation . I have not changed my contact details but I am very disturbed by the silence .Seemingly Rcs expect me to pay that amount ? H.S.Bokaba

1 reply

Woolworths Retail South Africa

93 months ago

UNSATISFACTORY SERVICE

I bought two shirts on sale at Woolworths Greenstone and did not wear them immediately.Upon wearing one I realized that it was a bit tight . I enquired from the store to establish if there is a recourse this and I was informed to bring the items .On the 30th November 2018 I brought the two shirts to the store and informed the gentleman at customer service that I am returning the shirts as explained to me and that one of the shirts was worn already .He then called his senior who came and passed a snide remark on whether I will buy a worn shirt which came as a shock to me .She then came back and said each shirt was now worth R0-01 and went further to ask if I am aware of the return policy .I told her I was never shown or read the policy and was clueless about that aspect.She went further to say the shirts in question are no longer in stock .As she could not assist I then asked to speak to the supervisor a Ms Desire Ramodibe who could not assist at all and she in turn called a Mr Ndaba who had an attitude towards me .He did not greet or identify himself but asked if I am the gentleman returning the goods. H e asked about the return policy and again I told him that the policy was never read or shown to me . I also raised a concern that I have been in the store for over an hour and that they were not assisting me at all. He then picked up the shirts ad shoved them to me and said those are my shirts and there is nothing he could do .Please note that I also requested to use the store telephone to log a quiery with Woolworths but was denied the use of the telephone . I am now raising this matter for a recourse . Regards Herbert Bokaba

0 replies

Vodacom

120 months ago

misleading information on upgrades

<p> I was on a weekender since 1998 and towards june of 2015 i was reminded to upgrade and i went to vodaworld .I was advised to take a Smart L package which according to them i will save .My bill is around R800.00 and does not change .The idea was that i can cancel anytime but no details were provided on when exactly can one cancel and how the cancellation will affect me.I then called the customer service since i felt that i was paying a lot and not enjoying the contract anymore.Their data get depleted so sooner that i get a pop up message that my data is finished .The lady in cancellations who was trying to assist me this based on what she kept on repeating that when i took the contract they were using the old system and that they are now on a new system and that she cannot access my account .That was on 15/09/2016 and she promised to call back on 16/09/2016.I am still waiting for that call and i am still and hopefully will keep on paying through my nose for basically nothing .My bill shows that i do not use my phone exesively .I want to cancel as of yesterday</p>

2 replies

Review Distribution

5 Star

1 (11.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (11.1%)

1 Star

7 (77.8%)

Herbert B

Reviews

Poor Customer Service -Volkano SA

Poor Workmanship and Incomplete Work

Nedbank progressive homeowners' insurance cover

DEFY ,DEFYING ITS POLICIES

UNSATISFACTORY SERVICE

UNPAID ACCIDENT DEATH COVER BENEFITS

UNSATISFACTORY SERVICE BY RCS

UNSATISFACTORY SERVICE

misleading information on upgrades

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