LM
Linda M
Active since Sep 2016
23
Reviews
0
Industries
Reviews
23 reviews8 months ago
Zero Customer Care/ gaslighted
Dealt with Sbonelo Mdlalose who is a Manager Credit Risk Early collections. This person displayed zero levels of customer service when l needed assistance with amending my debit date, l asked for a certain date which he brushed off with zero care to explain how their processes at Nedbank homeloans work. Furthermore l emailed him and cced my so called private banker Themba Mathe who also responded to an email that was sent by his colleague and not even bothered to acknowledge my email. I'm appalled by this level of customer service from people with Manager titles but know absolutely no way of dealing and explaining things proper especially for 1st time customers with Nedbank. These people forget that the customers keep their company in business.
0 replies
14 months ago
Worst service from Absa Building loans
Absa homeloans has the worst service ever, l have been calling them nonstop trying to get the status of the final payment on my building loan and no one seems to know what is happening. I was told that the payment usually takes 4-5 business days but mine is taking more than that causing an inconvenience for me. Absa building loans department is impossible to get hold of, this is very disappointing.
0 replies
24 months ago
Never buy from this dealership
Bought a car from a sales lady Olona Xali who was nothing but rude to me as a customer screaming and yelling at me instead of rectifying her mistake of collecting a car late, she was late for the handover, didn't honor the appointment as scheduled and instead of apologizing went on a rant with me. She handed over a car to me that was infested with fleas then, when l took the car back l was given a courtesy car that had no registration by her mananger (not even a temp disk). My overall car buying experience was horrible thanks to Olona, she has zero regard for customer service and lack empathy. In all of this an apology was something too heavy for her as her actions caused me so much pain and inconvenience.
0 replies
26 months ago
Never buy from Group 1 Nissan Stellenbosch
Worst mistake of my life buying a car from Nissan Group 1 Stellenbosch. Upon arriving at the dealership the car wasn't even on the floor, the sales lady Olona Xali sent me a whatsapp while l was on my way notifying me of the delay in her getting the car from wherever, then was made to wait a whole 45 minutes. Eventually she arrived not even remorseful nor apologetic about having me and my family wait on her, then gifted me with a bouquet of 7 roses that was obviously an afterthought. To put the final nail in the coffin the car l took home was infested with fleas. When l took the car back a guy that works there told me that they Transport their dogs in these cars, when l told Olona Xali that, she then called me with an attitude with the guy now changing his statement. If u are planning on buying a car stay as far away from this dealership. Olona Xali has zero regard for customer service, yelling and screaming at me as if lm her child because she doesn't know how to treat a customer. This car is a new 2024 Nissan qashqai which lm paying half a million for yet l'm receiving mediocre service from a person who clearly never went through customer service training, all she knows is to scream and shout when addressing a customer as is she works in a shebeen.
0 replies
38 months ago
Horrible return service
Bought an item and due it bring too small it needed to be returned, it's been 2 weeks of trying to return the item. The service is horrible, they keep on sending me smses stating they will collect, l stay at home waiting for collecting but get stupid smses about incorrect address given and l wasn't at home whereas been waiting for collection. This is the worst service ever had l known returning an item will be so difficult wouldn't have ordered from runway.
0 replies
48 months ago
Greyhound is not back, service is appalling
What a worst experience traveling with Greyhound, their bus arrived late and their seats were dirty. Being a loyal customer of Greyhound l was shocked by the lack of cleanliness on the bus, no seat head covers on their seats, this drop in service level was so disappointing as Greyhound recently started operating again and my expectations were crushed. The final nail in the coffin was arriving in Joburg we were made to transfer to an Eldo bus in the middle of the road, so much for 'Greyhound is back'. If l wanted to travel with an Eldo bus l would have booked one, so much for Greyhound is back, there is no Greyhound anymore. Should you continue killing the brand Greyhound you will be forced to sell all the busses you have acquired because your service is appalling.
0 replies
60 months ago
Ridiculous service
Extremely poor service from Intercape, the bus was scheduled to depart from Midrand at 16:40 however it arrived late at around 18:00 although l arrived before 16:00 at the intercape office as it was stipulated on my ticket that l should be there at 16:10. The time is now 19:31 the bus is at Parkstation we are told that we waiting on another late bus to bring people into this bus which is bus number 213. This is no way to run a business and is very disappointing because it shows us as customers how little this company values us and our time.
0 replies
61 months ago
Great service
Received great service from Nosipho Ngwenya who was very kind enough to take me through the claims process and liased with me continuously until l received my payout. Thank you very much for going an extra mile in assisting me in this difficult time.
53 replies
61 months ago
Disappointed with Miwaylife
It seems like the only time one gets a response from Miwaylife is through writing a review. I sent all required documents to them on the 11th and l haven't even received any acknowledgement of receipt nor claim status update and yet they promise to pay out claims within 48 hours. After receiving such terrible service lm taking my business elsewhere because l can't be dealing with such unprofessionalism. This time of bereavement you would think extra care would be shown but instead it's you who has to follow up everytime with call centre agents promising someone will get back to you however that never happens.
53 replies
61 months ago
Extreme poor service
Mi Way promises to pay claims within 48 hrs however after submitting my claim last week they went MIA on me, no call back, no acknowledgement of received claim. I'm the one that has been calling them several times but l cant get a straight answer as lm told Nosipho handles the claims. I cant believe that a big company like Mi Way only has 1 person dealing with claims, and to think l have a life cover with them, if they failing to payout a funeral benefit claim which means my lifecover is as good as null and void. Wouldn't recommend them to anyone after such unthoughtfulness and lack of value for their client.
53 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (91.30434782608695%)