RL
RENE L
Active since Oct 2016
8
Reviews
0
Industries
Reviews
8 reviews46 months ago
Incompetent RAM hand to hand couriers!
I ordered two cellphones and gave my full work address for delivery with the istruction to call me on arrival on Monday 5 September 2022...they split it into two deliveries...one phone arrived but the second delivery got lost and never arrived..after 4 days and many call I managed to speak to a competent call centre agent who arranged for delivery before 14:00 today 9 September to my home address...needless to say after 5 calls after 14:00 there were still no one at 15:15...and we had to leave at 14:00 already...a very arrogant driver called me at 15:30 when we have already left to say he is there at my house and why am I not there! I then got a call again from the supervisor to promise delivery on Monday and after spelling my work address a few times and asking him to repeat he still got it wrong....shortly after that yet another supervisor called mentioning that there were no one at home when they arrived at 16:00 but at the same time said he sees it was scheduled for 14:00 and again he had the address wrong for delivery on Monday..when asked that he repeats instructions he still didnt get it right. This was the worst experience ever! A bunch of incompetent people for sure. The best courier company in SA is DSV...please avoid using RAM couriers!
1 reply
50 months ago
Holiday Club refuse to refund points in spite of KZN been declared a disaster area!
We planned a holiday in KZN to start on Monday 18th to Friday 22nd...on the 14th it was declared a disaster area by the Government. We were planning to leave on the 15th and stay over at another place in Umhlanga first before booking in to Umhlanga Cabanas on the 18th. The first place confirmed the following: although the roads are ok the visitors will put strain on the infrastructure as well as supplies at the shops as well as water that were already at a shortage...petrol were already limited to R300 per car by Thursday....and a lot of areas including Umhlanga had problem with signal due to various cell towers being damaged....when I sent a request for cancellation on Thursday morning after the anouncement I got an email back that I will loose if not all the point a big part of it as the roads are fine and I could travel!!!! This is unacceptable as we were definitely advised on various platforms not to come to KZN due to the strain already on the area...we were so looking forward to our holiday and waited until it was declared a disaster area before cancelling! I demand my points back so that we can book another well deserved holiday at a later stage.
1 reply
68 months ago
UberEats Pathetic Service!
Ordered food....delivery came much later and delivery guy phoned me and just said address was wrong! Same address registered on the app for more than a year! Strange enough. Strange he then still arrives here on his own...food ice cold....I sent him back with the food....never heard from him again and food outlet says it is not their problem!
0 replies
72 months ago
DRIMAC Winter Jacket Khaki with wool lining
I bought a Drimac jacket for my husband 18 months ago and it was hanging in the cupboard and when taken out this winter the zipper's "teeth" just fell apart - the jacket has only been worn 4 or 5 times. The zipper needs to be replaced but I dont want it to look any different than the original. Can Drimac assist please.
0 replies
79 months ago
VOX TELECOM SERVICE IS PATHETIC!
We signed a contract with Vox Telecom on the 29th of September and up to today the 13th of December still has NO service - there has been numerous promises made and appointments made via the Sales Manager - Eugene Wagenaar and his side kick Tumi - they have been very creative with all their excuses and passing all the blame onto OpenServe who has to do their part before Vox Telecom can finish the infrastructure part of the wifi. We have been patient and impatient and tried everything possible to understand every possible excuse - but this is now ridiculous. I would not recommend Vox Telecom to anyone - their service is totally unprofessional and pathetic. We had to incur massive data costs in the interim which I blame Vox Telecom for! The fact remains that no matter who they make use of in terms of 3rd party providers IT is their responsibility to manage!
0 replies
102 months ago
Bakkie at Panelbeaters
Ou Bakkie went in for repairs early Nov 2017 to Brooklyn Motor Lab in Pretoria. It was chosen by our Insurance as Ford approved Panelbeater. We got the bakkie back after 7 weeks only and many promises of Completion only to find that a lot of the werent done properly or not done at all and some fittings broken on some of the parts. We send it back after writing a full report and sending pictures of each and every fault. The 8th week went past and when we fetched the car it was looking worse. When my husband spoke to one of the owners he wasnt aware of anything and himself said he cannot give us the car back because he is ashamed to say they have have done such bad work. He then asked to keep the bakkie and order all the parts needed and to correct all the paintwork mistakes which will now take an additional week at least...which he couldnt confirm. We were promised a courtesy car today the 20th of January that didnt arrive either....and only to hear that David one of the owners couldnt get one and cannot promise he will have one by Monday the 22nd. This is supposed to be a Ford approved panelbeater and I am shocked to know that Ford approved this Panelbeater! We have been struggling with one vehicle for 8 weeks and both myself and my husband work at various sites which therefore meant that our work has been affected as well. We would never recommend this panelbeater and feel that Ford should relook their approval criteria!
0 replies
104 months ago
Insurance Claim at the Discovery Broker - Renier Coetzee's Discovery Franchise in the Greater Gauteng Area
I phoned the Brokerage to find out the process on how to log a claim to repair various scratches on our Wildtrac Bakkie which we accumulated over a period of 3 years. The consultant by the name of Engela then confirmed that I can definitely do a claim as long as I am aware that I will have to pay the R3250 excess which I then agreed on. A claim advisor the firstly sent me an sms and email and then phoned me to confirm that I can go ahead and take the bakkie in for an assesment at the Brooklyn MotorLab which was the closest Assessment Centre in my area - the assessor Kobus then assessed the whole bakkie after which he confirmed that he will send the assessment through and that Discovery will be in contact in terms of what they will cover. I never got a call but first got an sms to confirm that my claim has been assessed and approved and that i can get in contact with the Brooklyn MotorLab to arrange for the bakkie to be fixed. I also got an invoice confirming the excess of R3250. On the day when I took in the bakkie Julie-Anne at the MotorLab asked if she can go around the bakkie with me again just to make she has everything the same as on her list after which I confirmed with her that it would be everything discussed with Kobus. This was on Thursday, 2 November 2017. On Monday 6 November I just got an email from the MotorLab with an invoice of of an amount over R12 000 - i then phoned her to ask why did she send it to me as the quote definitely has to go to Discovery and not me? She then said she will then forward it to them and they will get back to me. No call from anyone - I then called Discovery to ask them what is going on only to hear that Engela is no longer working there but that I can speak to Natalie - Natalie then heard my whole story and confirmed that she understood where I am coming from and that I should please forward her the quote so that she can take it further. I also confirmed twice in our conversation that I want everything mentioned to the assessor done otherwise it will not be worth my while to fixed a few chips and pay the R3250 excess and that she must immediately get in contact with the MotorLab to sort it out. I never heard from her again and three days later on the 9th of November i got another email from the MotorLab (Julie-Anne) asking can they now go ahead with the rest of the work - I then immediately phone the Discovery Broker again and spoken to Natalie who then all of a sudden had a lot of excuses why she hasnt been in contact with me and that we would now not be able to claim all the other scratches as that is not part of our specific insurance policy - I then confirmed with her that we will not be going ahead as per my discussion with her first thing on Monday and that we want to fetch our bakkie today, the 10th of November which she then said is ok. When I phoned the MotorLab Julie-Ann confirmed that they already started with the original wheel arches and the bakkie is already in the paint shop which means that Discovery never made contact with them since monday to ask them to stall the process while the matter is being sorted. I then phoned Discovery again to discuss but couldnt get hold of the Natalie at Discovery - only to receive a call shortly after that from the Claims Division to ask if they can please log another claim for me for the rest of the damages - I was amazed! This was after my discussion with Natalie where she confirmed that it is not possible on the insurance policy that I have - when I then mentioned that to the Claims lady she kept on saying no we can just lodge a claim again and everything will be sorted - I said to her that she must get the Broker to get in contact with me because this is now getting ridiculous - I have tried to call again and sent an email again to say that I tried to call back but up and until now at 17:30 on Friday, 10 November havent heard a word from Discovery or the Brooklyn MotorLab. I need this matter solved immediately!
1 reply
118 months ago
Excellent service from S****** Angels!
<p>I recently joined S****** Angels and was very impressed with their service. Initially I had a lot of questions and their professional call centre personnel answered everything with patience and friendliness. Christopher Paolini picked us up and was very friendly and professional. We felt very safe and he made our first experience very satisfactory. Thank you S****** Angels! Rene Lindenberg</p>
1 reply
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