Active since Oct 2016
14
Reviews
0
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Reviews
14 reviews43 months ago
Poor service
I signed up with this company recently, and the first debit order is due in December 2022. They went ahead and debited my account, and they are refusing to pay me back; they are telling me that they will give me a credit note. I don't want a credit note. They are not a bank. I called their office several times, and to date, no communication from them.
0 replies
43 months ago
Excellent service
Your service is excellent. Your team is fantastic. I had a breakdown, and in no time, help was there.
133 replies
49 months ago
Poor Service
After the company failed to changed the new banking details I provided a week or so ago and suspended my fibre account, I managed to speak to a manager at Cell C and the issue was resolved. He said that he has captured the new banking details and the debit order will go through as agreed last day of the month. My fibre was then activated. Yesterday, they decided to deactivate the fibre again. I called Cell C again to check what has happened and also called the person who helped me last time. He said he was activating it, which according to him it is activated on his side but I still don’t have Wi-Fi on my side. Cell C is killing my business the few hours I have after load shedding to work, I can’t because I don’t have Wi-Fi. Cell C at this rate you will loose me as a client. I cannot be wasting my minutes calling you every week. I had to send people home as they could not work. Your service is appalling
74 replies
49 months ago
Poor service
I have a fibre business account with Cell C. On the 31st January this year I called them to inform them the account changes. I was to email a copy of my ID, CIPC docs, proof of address and proof of my banking account to creditqueries@cellc.co.za and I got an automated response and a case number 2013103011. I called them again on the 18 March 2022 and I was told that I have emailed the docs to a wrong address and told to email to business@cellc.co.za which I did and I got an automated email with a case number Case number: 2203180000013345. This morning my Wi-Fi was not working and I called Cell C again. I was transferred to 3 people and told that I was suppose to send the documents to support@cfibre.co.za. This is the worst service ever. 3 months of trying to get them to change the banking details and today my account has been suspended. I run a small business and without working fibre we cannot work.
518 replies
54 months ago
Poor Financial Services
Wonga is a complete mess. Money was deducted from my account earlier than the agreed date that I had chosen but at the same interest rate. Won’t be using their services again. Utterly disappointed.
53 replies
55 months ago
Appalling Service
Absolutely appalled by the service received at this branch. I went for repairs for tyres a total of 3 times in one month only for the rude admin lady to mention a car inspection done in 2019 being responsible for my 2021 brakes being faulty. What kind of tomfoolery is that? I take my car in for checks there every year and I was greatly disappointed by the lack of service I received even after paying the first time. To add insult to injury, one of the workers then proceeded to try and flirt with me and take my number to take me out which I felt was grossly inappropriate considering how I was a dissatisfied customer and my problem was still not resolved. The same worker who knows how bad their branch is, then attempted to refer me to another mechanic elsewhere for him to benefit financially. This branch is seriously underwhelming in terms of their performer, they have poor customer relations skills and they are ineffective in car inspections and providing the customer with a valid and detailed report back on work that was completed and work that would be required on the vehicle.
0 replies
57 months ago
Poor service by Absa
I transferred money from my Absa account into an incorrect Absa account and immediately alerted Absa of the mistake. I was told to contact the person and request him to transfer it back into my account. I immediately did that and he sent a mail to Absa to request them to transfer it back into my account. 2 and half weeks later it’s not done. I have been with Absa since 1994 and the problems I have experienced the past 8 months say it’s time to move to a better bank. My card has been blocked to buy online and there’s no explanation. The cash send service was blocked in December for no reason. I have had enough of this poor service. Now an incorrect urgent transfer is still not resolved ??
159 replies
59 months ago
Emails down all the time
Emails not working. Support do not respond to queries. Useless host.
0 replies
70 months ago
Appalling service by DHL
Three boxes were collected by DHL on the 30th June 2020 from Maryland in the US to South Africa. To date, my shipment has not left the US is on hold in Washington D C because instead of creating 3 references for each box they have created one for the three boxes and they can’t fix their mess. DHL Express takes 3 to 5 days it’s now day 10 and I still don’t know what is happening. I will be charged for Express shipping though it’s their mistake and not mine. I will never ever use DHL again. It’s expensive for nothing. I used to have an account with them but now...your service is appalling and disgusting.
0 replies
86 months ago
Appalling service from DHL
I booked an international shipment with DHL Express from Belgium to South Africa. I made payment on the 21st March 2019 and immediately sent the payment details together with a form that I had to complete to the DHL consultant. He contacted on the 25th and apologized that he was off sick. I have been calling DHL to ask my shipment has not delivered. On Wednesday, a consultant kept me on hold for 30 minutes and I dropped the call. I called again on Thursday, I was helped by a gentleman who promised to call me on Friday at 11am that didn’t happen. On Friday I called spoke to a consultant who told me the delivery address was incorrect and the tracking number that I have on email from DHL was not correct. I told the consultant that it’s impossible as I have completed a form with the correct details including my contact number. I asked why I wasn’t told when I called or contacted by DHL she could not give me an answer. She then sent me a mail that I should respond to with a correct address, I did. As the shipment is urgent hence I chose DHL it will be delivered today first thing this morning. The shipment is still not delivered. DHL does not come cheap. I paid R806 for a card to be couriered to SA urgently. I should have gone to SAPO paid less than paid this much and wait. I sent a email to DHL to complain about the service on Wednesday, I am yet to receive a response. DHL has become useless.
112 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)